I used to take my daughter there to see Stephanie Jennings. I did like Jennings. She…read morewas....assertive. I didn't mind it because I can be too, but my duaghters mom did. You can imagine why. Anywho, I'm upset and annoyed that SFP stopped accepting insurance. My first reaction was to leave a one star review, but that would not be fair. I believe they have their reasons. Many insurance companies do not align with, or support the type of care SFP provides. I do. After reading the negative reviews, I noticed a consistent theme: people felt disrespected, inconvenienced, or emotionally frustrated. That reaction is understandable. No one likes wasted time, and appointments should be honored. Personally, I have not experienced delayed appointments. What has changed is that appointments are harder to get, and that is worth asking why. Some reviewers were upset about receiving results over the phone. I actually prefer that. Preferences differ, and that matters. Could bedside manner improve? Yes. I agree with that criticism, and I won't defend it. There is room for improvement. That said, let's consider the nature of this practice. Imagine a doctor telling patients that improvement requires an alternative protocol: supplements, timing, lifestyle changes, and long-term commitment. No magic pill. No instant results. Some patients respond with "that's too much," "that's too expensive," or "I can't do that." If a practitioner truly believes in their protocol and practices with integrity, it is reasonable to say: if you are unwilling to follow it, this may not be the right place for you. Health requires time, effort, and maintenance. Proactive care is very different from reactive care. That difference often separates one star reviews from five star reviews. So ask yourself: why do people choose this practice? Is the alternative better, or simply more familiar? Where do your values lie? Are you proactive about your health, willing to research and participate in your care, or do you expect doctors to have every answer while making you feel comfortable along the way? This is an alternative practice for people who are dissatisfied with mainstream medicine. It is not for everyone. No doctor, primary care provider, alternative practitioner, or specialist has all the answers. That is precisely why SFP blends approaches, though it clearly leans more alternative than conventional. Choose wisely. Do your research. Think critically. As for service: service is declining everywhere, not just here. Expectations are high, patience is low, and social media amplifies dissatisfaction. Criticism is valid when it is constructive, but perspective matters. This practice works for people who understand what they are signing up for. If you do, you may find real value here.

This place comes highly recommended... people absolutely love them. Then they stopped taking…read moreinsurance. Which I get , insurance puts up too much of a fight, they lose too much money. So now, you're paying out of pocket. But they are still trying to run like they take insurance. Ridiculous long wait times. Like insanely rude long wait times... online tele visits... Dr was over 30 minutes late and didn't even apologize. Every time I've been in that office, ppl are pissed, asking how much longer. You have the front desk girls loudly gossiping, then when someone gets upset about waiting they shift to talking in Spanish. They do actually take their time, you don't feel rushed, they listen... But I think they need a system and put the patient first, our time is valuable.... Our money is precious!

Felt like I was excessively charged, when I was clear what I was going in for…read more I went in for a physical that's supposed to be covered by insurance. I tell them I just want what's covered. After the tests, they said I needed to go in person to talk about my results, even though I asked if that's even necessary and I'd prefer to be sent my results. When I go in for my results, I sit in the patient room for like 45 minutes. When I walked in, there was maybe one other person, not sure who else in the back. So it didn't seem busy. He finally comes to talk to me for like 10 minutes and the things mentioned are things I could've seen off the results of the tests. They charged my insurance for a "long" visit. $160. Apparently, it's based on when I walk in, even if they take forever to see me. I called about the $200 in claims and say I didn't want to go in the office, if I didn't have to, and I asked for what's covered. They didn't budge on the charges. I called my insurance and they called the office directly. Luckily, the insurance representative got some of it waived. Summary... I go in for an insurance covered physical. They end up charging me over $200 in claims.

Standard of care needs tremendous improvement. I was a patient for 25 years and had to leave as the…read moredoctor was so abrasive she literally ignored and refused my symptoms and request for help.

Billing nightmare. I visited this facility for a finger X-ray, but their machine was broken. While…read moreI was there, I was also tested for COVID. Despite the facility being in-network with my insurance, they submitted the claim as out-of-network. Since January, I have called their billing department more than six times and spoken with multiple representatives--Keywana, Cynthia, Trajdtta, Tressa, and Angela. I even had my insurance company join the calls to walk them through how to properly file the claim. Unfortunately, it was still submitted incorrectly. As a result, instead of the expected $50 emergency visit copay, my Explanation of Benefits shows a patient responsibility of $801. What's especially frustrating is that I took my daughter to the same facility the week prior for the exact same issue (at a time when their X-ray machine was working), and her claim was processed correctly. Despite repeated guidance from my insurance company, the billing department has been unable to follow the proper procedures. This has been an extremely frustrating experience, and I will not be returning to this facility. I even asked for the manager of the billing department and they refused to put me in contact with them. Apparently, the way they submitted the claim for my daughter who has the same insurance as me and had the same exact reason for visit (fractured bone/X-Ray) was different that the way they submitted mine and I am very disappointed that they are not willing to follow the direction they were given by CareFirst insurance company. This place is in network with my insurance and they could choose to file it as in network, but when I tried to give my daughter's name to Angela today, she was not even willing to get the info and rejected it. Very unprofessional billing staff.

I'm big on customer service, especially when the service is health-related. Brittany, the PA, and…read morethe staff were exceptional from the moment I entered the building. From check-in, exam room, to exit, I received great service and care. I've gone to them twice in four months for pneumonia and then COVID, and again, the entire staff took great care of me. Thank you!

Had my first visit today, Dr Spooner has excellent bedside manners! Review all my blood work…read moreresults I had with me with me and also my full body MRI I did. Office was clean and personnel was polite and patient.

Only complaint is getting a receipt for FSA is unnecessarily cumbersome. The office provided the…read morewrong number for the billing person. Then the billing person didn't answer during normal office hours. Left a message but haven't heard back. It would be nice if the office had a methodology to provide receipts that are required by FSA in an area swarming with a federal workforce. One of the more painful ways of handling it I've experienced.

After 2 cancelations this office initiated for my annual physical, I finally get to see a new…read moredoctor in this office, Dr Veoma S. Chauhan. I was still in the office getting my blood work done when I remembered that I needed a referral to a cardiologist so I went to the front desk staff to request one. The front desk attendant was very cordial and said she would ask the doctor for the referral, but doctor Chauhan requested that I schedule another appointment so I can give me one. Seriously!!! I had not even left the office and it's not like I'm asking for a prescription for a control drug!! I just wanted a referral to check my the health of my heart. This is what what healthcare has become: "to doctors, you are just their money maker. No interest in your actual health." The only reason I'm giving 1 star to Inova Primary Care, in Sterling and not 0 it's because of the staff; they are the only ones showing signs of care and humanity in that office.

Most frustrating office ever. I booked my appointment over a month ago to see Dr. Desai. Got a call…read morefour days before my appointment saying she has met her max and insurance no longer allows her to see new patients. Working in Cardiology, I knew that was a lie, there is no legal limit on the amount of patients providers can see. Dr. Desai was the only provider in network with my office. I called insurance and office back and forth several times just for each time to be told the provider isn't accepting new patients or they were booked out. I wasted my time for over a month with this office expecting to be seen and then wasted 4 hours on the phone trying to get it sorted out. I would not recommend this office to anyone, I even did the leg work to insure that my insurance was in network. The only helpful person I spoke to on the phone was Gabriella with central scheduling find a doctor. I can only imagine that the quality of care is no better than the front desk.

Dr. Williamson is no longer here and I love Dr. Truong and Dr. Lee. They are fabulous and the…read morestaff is wonderful as well.

Regretfully, I am writing this review because Dr. Lee and Dr. Truoung need to know that I will not…read morebe returning to their practice. First let me say that I have been loyal to them for over 20 years and this was not an easy decision. Although I may not have any issues with the doctors, their assistants are rude, lie and are condescending to patients. I called the office and spoke with the assistant and I asked to have Dr. Lee give me a call on a personal matter. She said they don't do that here and I insisted to please leave the message. She then decided to hang up the phone call. Since I was near the office, I went there to speak with the office manager to inform her of my experience, and she said something I could not believe. When telling her my experience, she seemed like this was a burden on her and that she had better things to do. I asked her if she would actually give Dr. Lee the message to call me on a personal matter or would the message be thrown in the trash. And she responded the message was going to be thrown in the trash. Upon hearing that I was shocked and then she started to gas light me by saying I was being rude and she would not stand for this. The funniest thing then happened, a patient who was waiting to be seen said he was a patient for over 25 years and agreed that the service was horrible, but he had no other option. The office manager was not empathetic to my concern and is the final reason for my departure. She does not care for the practice and will be the reason for other patients to leave. I understand why the assistants act like they do because their office manager leads by example. It is a shame my relationship has to end this way with Potomac Family Practice. Dr. Lee and Dr. Truoung, I wish you the best of luck and will be leaving your practice for good.

Recommended the wrong treatment for my wound, which was not infected. Wanted to prescribe…read moreantibiotics I did not need. Was cavalier and brusque in the way she examined and diagnosed my problem. I know this because another, more qualified doctor contradicted her recommendations.

This is such a tough review to write because while I did receive the care I needed in coming to…read morethis urgent care facility when my local facility that's within walking distance of my home was closed, the cleanliness standards are what were most concerning to me, sigh... SO, as mentioned above I needed an urgent care facility as I was feeling beyond miserable and my local tried and true facility wasn't open for some odd reason so I searched and found this establishment. Reviews were great so I said perfect, yet upon arrival I literally sat in my car second guessing even going in because I've been spoiled by the likes of Inova and Patient First where "curb appeal" is a thing (& matters). Yet I got over myself and went in because as I said I was sick! Upon entry I again said maybe I need to keep searching because you literally can see the dust on many of the items that are both on the floor and strewn upon the tables and walls .... and there's so much tattered signage on the wall you don't know what to look at or what's relevant .... But the service! The front desk woman was phenomenal! Her "bedside manner" was top notch as I listened to her ease the worries of folks on the phone and simultaneously take care of me and one other patient. She was truly the shining star of this establishment. And my wait time was non existent which was really nice! I completed paperwork, insurance was verified and the doctor saw me right away. The doctor was interesting because I felt as though she was more interested in my nail design and handbag than in truly paying attention to what I was sharing about my illness.... But she diagnosed me and sent my prescriptions right over to the pharmacy with no issues. So, as I said in the beginning, tough review to write because the service provided was pretty good, however, the packaging in which it all was wrapped was tattered and we all know presentation matters, so, this was a one and done experience for me and I'll be returning to Inova or Patient First where I feel cleanliness standards are met,

Dr Fletcher is Caring, Kind, Intelligent, Knowledgable, Thoughtful, and a fighter. She won't give…read moreup on you. Everyone at this practice is amazing. Yes, you may have to wait a while. But you will always be treated like an equal, and given quality time with each medical professional every time you go. Have your questions ready on a piece of paper-they are capable of covering a LOT of ground in one appointment, therefore, helping you the best they can.. Make the most of it. They are worth more than gold at this practice.

During a recent checkup, Dr. Fletcher told my daughter (the patient) NOT to wear a mask and to…read moreACTIVELY TRY TO GET COVID-19. Dr. Fletcher does not wear a mask, offered to shake my hand, and I had to ask her to stand away from me. She volunteered that she currently takes Hydroxychloroquine (which she says is proven to work against COVID-19 in studies) and that she would prescribe it to my daughter once she gets COVID-19. Dr. Fletcher told me that 70 percent of us will get COVID-19 and that it would be better to get it over the summer, even for me, an asthmatic. She also gave my daughter a sheet of recommended vitamins, herbs, and supplements to take which include elderberry among other things. Dr. Fletcher's approach and advice is in direct contrast to that of the CDC. And I believe she is a danger to the public in advising people to actively get a disease that spreads so easily and has killed so many. I personally thought she was a f***ing kook and I told her so.

I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.