I went there on a weekend evening, and they still took time to see me. I had a complaint that…read morebothered me for the last 24 hours, but it was not at the Emergency Room level of risk. Dr. Alykhan and his assistant were thorough and professional. He took time for a full exam. I am pretty experienced with seeing doctors and I would rate this as excellent care quality. I recommend him.

Arrived at 10:02 happy to be one of the first ones there (2 people ahead of me plus one being seen…read moreby doctor already) only to be dismissed by front desk saying she'll be with me shortly and to take a seat. By 10:45am after sitting and witnessing the clear incompetence by the front desk lady whoseemed overwhelmed by simple tasks like making a photo copy I decided to leave and not waste any more of my time time. Considering it is an urgent clinic and not even being checked in for 45 mins on a non busy morning i felt like I needed to share this experience. Thankfully my condition wasn't too serious. Surely the doctor is wonderful from what I read but he needs a front desk coverage that mirrors his professionalism and skills.

BEWARE!!!! Don't use a credit card at this place they will keep charging for the same worthless…read morevisit time and again. There is a real emergency room at Lansdowne Hospital just a few miles away, and like I said before unless you get hit in the parking lot by a unruly driver (I would still recommend you think twice) go to Lansdowne where they wont rip you off with predatory contracts, and unsavory billing methods. Hopefully their will be something useful to the community moving in when they file Bankruptcy. Their business practices are criminal to say the least. Fat-cat business managers telling young uniformed employees what to say because they do not have the fortitude to pick up the phone and talk to disgruntled customers. If you work here there are so many other places you can work. Why waste your careers on such a uncaring company.

Do not waste your time or money here! They are not thorough or helpful. I'm a day away from having…read moreinsurance but needed care for a blister that became infected on my foot to the point where I couldn't walk! My fiancé and I showed up promptly at 8:30 am on Saturday 7/27. We payed $200 for the service upon entry. We were seen very quickly as we were the only ones there that early. The doctor looked at my ankle and touched it in one area which hurt and she just said, "ok, I'm going to put you on antibiotic". She left the room and that was it! No diagnosis nothing! The nurse came back in with two pieces of paper. My diagnosis was Cellulitis which can be very serious! My mother was hospitalized for it once before. I started the antibiotic immediately and by the following day (today) I had spiked a fever of 102.2 and had many aches. I called for advice as my paperwork says that I should "return for a final examination in 7-10 days or sooner if signs of systemic infection (eg, fever with expanding cellulitis) or abscess recurrence are present". I explained my symptoms and was merely told that I should go to the hospital for bloodwork if I'd like. I've already spent $200 at this point and was given no verbal instructions on how to care for this or signs to watch out for. I called back to ask for answers to my questions since I had spent $200. This was at 3:15 and they told me that they were very busy and would call when they can. My life could be in danger and I think I deserve instructions and answers before I go pay through the roof hospital bills during my insurance lapse before my new job which starts tomorrow! If I was going to have to do that anyway I would have gone there first and saved myself the initial $200 at urgent care! Fast forward to 7/31 the infection got worse! I went to Patient First where the customer service was superb and it's much more affordable paying out of pocket. After blood work and changing my prescription to the correct one the amount was lower than what I paid at Express Care for nothing positive! They had put me on the wrong meds at Express Care and even after experiencing many of the serious side effects they advised me to continue use of the meds they had prescribed. Very unhappy and I want my money back!

I've been struggling with pain & undiagnosed chronic health issues for 2-3 years. In general, it…read moretakes MONTHS to get an appointment with specialists, get tests run, and honestly just have a doctor listen and be willing to order various tests. There's been a lot of doctors where I make an appointment while I'm in the middle of debilitating pain but they can't see me for a month, then a month later my condition isn't the same upon the time of appointment. The doctors can't recreate my symptoms on the spot in their office and because I didn't end up in the hospital, they determine that my condition is probably just stress/anxiety and they just order more blood work to "just be sure." I've had to redo this process at least 4 times over the last 2-3 years and I'm still experiencing chronic pain. At this urgent care, the doctor literally sat next to me and scrolled through recent blood tests that I had on my phone and reviewed them on the spot rather than asking me to send them to her directly, she was willing to look at the video recording I had of my muscles uncontrollable twitching, she did an ultrasound of my entire upper body on the spot, she had more blood drawn to get a few other tests done on the spot, she gave me an MRI order for multiple areas of my body on the spot without requiring me get referred to a specialist to get them and wait months, and literally addressed all of my concerns within a single visit. This process would have taken me 2-4months with specialists and my previous primary care physician. I do not yet have a diagnosis but having found a doctor who was willing to simply listen to my experiences, run tests, and attempt to address my problems in a timely manner after 2-3 years of chronic pain feels like a blessing. I literally cried after leaving from the relief. This urgent care is amazing 100/100

I would have given this place a 5 Star except for the receptionist... Very rude with other people…read moreexcept her kind... Would laugh and smile to Spanish speaking people and very serious with other people...

Formal Complaint Regarding Unprofessional Treatment at Urgent Care…read moreTo Whom It May Concern, I am writing to file a formal complaint regarding my recent visit to your urgent care facility located at: 20070 Ashbrook Commons Plaza, Unit 104 Ashburn, VA 20147 I visited your facility because I was experiencing several health concerns, with my primary complaint being significant pain. From the beginning of my visit, the receptionist and the nurse treated me professionally and respectfully, and I appreciate their assistance. Unfortunately, my experience with the treating physician was completely unacceptable. When the doctor entered the examination room, she asked what had brought me in. As I began explaining all of my symptoms so she could properly evaluate my condition, she interrupted me before I could finish. She stated in a rude and dismissive tone, "What can I do that you can't eat? I'm here for the pain. Tell me about the pain." I tried to explain that I wanted to provide the full history of my symptoms so she could understand what was happening from the beginning. Instead of allowing me to speak, she continued to display an unprofessional attitude and made additional comments that I found disrespectful and upsetting. Her behavior made me feel dismissed rather than cared for as a patient. The interaction became so unpleasant that I left the examination room without providing any medical evaluation, diagnosis, treatment, or plan of care. I left the facility feeling that my medical concerns had not been addressed at all. I waited approximately 30 minutes for this appointment, yet I received no meaningful medical care. Because no treatment or evaluation was provided, I do not believe I should be charged for this visit. I am requesting the following: That this visit be reviewed by your management. That any charges related to this visit be removed. That I receive a written response regarding the outcome of your investigation. That appropriate action be taken to ensure patients are treated respectfully and professionally in the future. I remain concerned because I am still not feeling well. If my condition worsens and it is determined that my concerns were not appropriately evaluated during this visit, I reserve all rights available to me regarding this matter. I hope this complaint will be taken seriously and handled promptly. Sincerely, Fawad Wahedi

Been a while since I had to visit this location. Very quick pre-registration and once I arrived…read moretaken back for an evaluation. Heidari, Rezvan, FNP was thorough in her exam and ordered up an in clinic treatment , then ordered meds to treat me. Great service. Only advice was my aftercare note had some more OTCs to take and I wish I had been told those before leaving so I could have picked up at Harris Teeter. Strong recommend though with this FNP.

Well I'd recommend it! So many recent bad reviews... but Front office was nice and Dr Eden? Had the…read morekindest bedside manner and my mama heart felt seen. Baby girl was slumping over feverish and lethargic and I could see it in her face that she cared about my girl. Grateful for choosing them today.

1 Star -- Repeated Negligence and Refusal to Listen…read more We gave this urgent care a second chance -- a serious mistake. On two separate occasions, their providers ignored clear household medical context and refused to prescribe antibiotics when they were plainly warranted. The first time, our 5-year-old's worsening ear infection was brushed off, even though multiple family members had the same bacterial illness and recovered quickly after receiving oral antibiotics from their regular doctors. We went to another clinic the next day, where the provider listened, prescribed antibiotics, and he recovered. Recently, our 2-year-old developed conjunctivitis identical to her brother's. When we brought her in late in the day, the provider again refused to prescribe antibiotics. As a result, the infection spread to her ears, causing painful, sleepless nights -- an entirely preventable outcome. Convenient late hours don't make up for poor judgment. We will not return and urge other parents to seek care elsewhere.

My Anthem insurance nurse line suggested to me to call patient first in re: bee stings for urgent…read morecare. After waiting 10 minutes on hold to speak to their nurse, I was instructed to leave a message and theywould get back in 24 hours. Leave a message?? I GAVE UP. The phrase 'urgent care' means treatment SOON, NOT 24 HOURS LATER!! I'll self treat with baking soda and cold compresses. BTW, patient first says they are open 24/7 365 If so,WHY DONT THEY ANSWER THE PHONE!!! Don't waste your time here.

I brought my 5-year-old daughter in after she injured her foot jumping off the bed. After a long…read morewait and an X-ray, we waited over another hour to be seen. We were told the radiologist would review the X-ray and call us the next day because the provider couldn't confirm whether there was a fracture. It's now the third day, and despite my calls, no one has followed up. I expected better communication and more timely care, especially for a child. Unfortunately, this was a disappointing experience and a waste of time and money.

This Ashburn walk in clinic has the worst customer service. They have really rude staff and a half-…read morebaked Nurse practitioner who has no people skills over there

This is closest walk in to our house unfortunately this practice is best known for its inconsistent…read moreservice and not great quality response for patient issues they make you wait and if call them they don't respond with the intention to help. They are good at collecting fees from the patient. The doc we hardly see it's mostly the the nurse practitioner she did not even bother to return the calls I made regarding her patients follow ups I would highly avoid this place if you can

This place is wonderful - efficient, fast check in, caring staff, and ability to contact post-visit…read morevia phone or email. Provider was thorough and attentive and provided full visit summary in MyChart which makes it easy for my primary care to follow up. From start to finish, this was an extremely positive experience!

Waited one hour for an appointment to complete a sports physical (5 minute task)...when I had to an…read moreappointment. Unreal. don't waste your time.

Natasha, Ayesha and Dr Osman were phenomenal. They got me on a holiday despite being overwhelmed…read moreand short staffed that day! Exceptional attitudes and motivated to help people! Thank you Team!

I nothing but horrible experiences with a nova of any kind. I definitely would not recommend them…read more Their their type of care is horrible. The quality care is horrible. Had nothing but issues with them!! I would definitely not use INOVA for anything at all!!!!