Dr. Kerry O Neal has been my eye doctor for over 15 years, and has been absolutely outstanding…read moresince my first day in her old office when I was 8 years old. She is so friendly and easy to talk to, and always tries to make sure you are comfortable with any adjustments she may make. I highly recommend you give her a shot if you are looking for a new eye doctor- you will never turn back!

Great eye doctors office. Easy scheduling appt. Up front on cost and clearly discussed everything…read more Dr. Meghan Lamoureux was amazing and explained everything very well!

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

After my annual eye exam, the staff just scheduled my next appointment with the new physician on…read morestaff. No one asked me if this was OK or informed me that was what they were doing. i understand they are trying to build a client list for the new member of staff but it should always be with the patient's permission. I didn't notice this change until I arrived home and looked at the appointment card with the new physician's name. Very sneaky. I should have been informed immediately in the office! Not have to make an unnecessary phone call to change the appointment from home.

Very nice staff! Great selection of Eyeglasses. Will definitely recommend them in the future.read more

The staff doesn't understand their roles and the optometrist is hot headed, condescending, and…read moreyelled at two of his patients.

Unfortunately the doctor was rude , impatient, and my prescription was fuzzy on my left eye. I went…read moreback a year later , and he said you're good you don't need a new prescription. I explained my left eye sees blurry like there's a mirror image of what I'm seeing...been seeing like this for year. He never got my prescription correct. He might be sweet to youth, but as an adult wearing glasses my whole life since I was 10, he was rude to the extreme. I couldn't go back. He made me feel so bad about my eyes saying that they were ruined and nothing can be done. Ugh. Tonya is the only reason why I stayed w OptiMystic. She is so incredibly knowledgeable. But alas I have to find a new doc.

I made an appt because they told me they had a real eye physician who could help me with a…read morechalazion on my eye which needed to be drained. When I got there the doctor didn't even examine just wrote me prescription that he knew would not help problem, and told me to come back in a month. I read up on what was going with me a found another doctor who couldn't understand why it wasn't drained because it was never going to go away on its own and may get worse. I think I was just an insurance payment.. sad!

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Do not go here! (I would give it -5 stars)…read more I am a nice person. I don't have unrealistic ideals for how my experience should be anywhere but this place was disappointing, rude, and down right uncomfortable. My experience was so horrible I don't know where to begin! The office: was awkwardly set up, the equipment was archaic and I felt like I was walking into a scene from a horror movie when the Dr brought me into the exam room. The staff: there was one nice woman working. The other woman was short, rude, unfriendly with absolutely no charisma. She misquoted me for my contacts and was very rude to me about ordering through an online company. She made me feel cornered and borderline harassed by the way she handled the situation. The Dr is nice enough but he talks almost too fast to understand didn't ask any questions and I felt like cattle being shoved off to the slaughter house. He was just downright awkward and it was very uncomfortable. I have had bad experiences at various places over the course of my life but this is by far the worst. My family and I will be finding a new Doctor and I would highly recommend you do not go here.

I was told by the receptionist that I had to take my almost 2 year old son outside while his dad…read morewas getting his vision check because he was throwing a tantrum and "it was too much". I understand that a screaming child is annoying but there was no other customers in the building, it is 80 degrees out and he's not even 2 yet.... how about giving a mom a break instead of making her life harder. Will def not be returning and will not be recommending them to anyone

I've never been to an eye doctor before, and even with COVID regulations they made it such a smooth…read moreexperience! Everyone there was so friendly, they talked me through every step and the doctor was extremely personable and answered all of my questions! Highly recommend.

I recently had the pleasure of experiencing the most enjoyable and informative eye exam that I have…read moreever had; moreover, their professionalism, attention to detail, and genuine sincere concern for their patients only epitomizes there High Level of Expertise in the area of Optometrists. I would recommend anyone who is pro active with the health of their vision and eyes to allow this staff to take care of you and allow to see as clearly as posdible.

The best! William is an absolute champ. He really saved my trip. I had glasses that badly needed…read morerepair, and he got them looking new in just a few minutes! And no charge! I could not believe it. I thought I was going to have to do the rest of my business trip without my glasses. The entire staff was so friendly and helpful, and again - William is the best. I cannot recommend this place enough.

Nina and Maritza were amazing. They both showed excellent…read morecustomer service. I was assured by their service that they both had my best interest in mind.

Received a referral to this business and tried to call for an appointment, recording said I was…read morecalling outside of business hours, but I was calling at around 0930 on a Thursday. Saw that others on Yelp made comments about the business' phone system and the answer from the Office Manager always seems to be they are switching systems. The reviews are over many years, so not sure what the problem is. Left a message and have not gotten a callback. Tried calling again later in the morning and got the same recording, but when I went to try and leave another message, the system would not let me. It just kept repeating their after hours greeting. They should really look at upgrading their phone system for better customer service contact. No email was listed on the website so cannot do any form of contact unless you go to the business.

i had a eye infection earlier in the week. i went here to get my eyes checked. the doctor…read moreprescribed some ointment. it began working almost immediately. it is three days later, and my eye is much better.

Office staff is horrible. I asked to be called at the end of the day because I work 3 rd shift. So…read moreinstead of calling at 3:30 as I requested(they close at 4) they called at 10:00 am. Thanks a lot!!! I took a sleep aid because I was having a job interview and staff meeting that day and wanted to be sure I was on point. Thus the request for the call back in the afternoon . Needless to say I was groggy for both. All I wanted to do was order a pair of back up glasses. The prescription had not yet expired, which they admitted but they said they recommend I come in. Trying to use up my end of year hsa dollars, that's all. Will not be going back. If you can't comply with a simple, respectfully made request, I'm not interested in giving my business

I made an appointment with this office. Very friendly staff and the eye exam was ok. My issue is…read morethat they said that they were in network with my insurance company and they were not. They called me up and said that I owed an additional $80 because "it was a diabetic medical exam and that it went to the deductible. I called my insurance company and they said that they were not in network and that the billing code was correct. They actually billed the insurance company an extra medical fee, which was rejected because it's included in the coding for the original eye exam. The practice was not in network at the time of my exam and tried to bill me the out of network fee. The other issue is is that the doctor will not give you your paper prescription for your eyeglasses until you buy the eyeglasses from them. I asked the doctor for my prescription and he said that when I picked up my glasses, he would give it to me. I have never had this happen before. As far as my prescription itself, I'm still not seeing very clearly.