Went about last month to watch 28 years later. Ordered some food and never got it. When we got out we seen that the kitchen was closed already. We told one of the workers she said we'd be getting our refund and we never received it till this day. Don't get why they'd let you order food if they're not gonna bring it to you read more

Absolutely disgusting. The seats were sticky and the leather was all cracked. The screen was dim and nearly impossible to see. The sound was extremely low and very hard to hear anything that was going on. The stairwells weren't lit at all and I needed my phone flashlight to see where I was going, extremely dangerous. The theater clearly doesn't care about their customers. I left feeling like I needed a shower. read more

Horrible audio quality. Sounds like those old bootleg CD movies. Not sure if they need to change their speaker but they gotta do something about the quality. read more

The 4 of us had an amazing time! Purchased tickets online, super easy. Parking structure around back, plenty of parking. A bar for drinks and sports tv in the lobby. Staff is super friendly. Seats are comfy, they're not automated but who's lazy enough to care?! They're comfy, just push back a bit and you're all set. Ordering food is super easy using your smart phone and the servers come promptly, we didn't have to wait very long for any request. Be sure to close out your bill online before the end of the movie, if you want to tip anything other than 20%, otherwise, if you leave your tab open, they'll auto-close it for you with the 20% gratuity. Bathrooms we're clean while we were there. Not sure what all the complaining is about, we enjoyed our visit and are looking forward to returning. read more

Really disappointing experience. The seats were ripped and dirty, the slushie machine was broken, and the Sprite I got instead tasted like plain carbonation. The sound was too low, and people were talking the whole time. Wouldn't recommend. Their food inspection quality grade was also a B?! Apart from the venue, the staff in the front and servers were great/nice. read more

Not going to lie, I read through a good amount of reviews and got a little turned off before my visit. Honestly, my experience was nothing like what all the reviews were saying. Seats were comfortable, however, they are not automated recliners, you have to physically push the seat back yourself. No big deal. Once seated, you can scan a QR code and order food/drinks. They have a really odd selection and I'd probably advise against ordering anything other than popcorn at any movie theater but to each their own. My popcorn could've been hotter, fresher but honestly it was no different than Cinemark or AMC. Was good to me. Soda was fine too. People on Yelp complained that they took forever to get their food but mine came maybe 2-5 minutes after I ordered. It was before the movie started as well, so hardly any interruption. I do think it's a little goofy that the ONLY way to order food/drinks is by having someone bring it to you. It's a nice service but I honestly prefer to get my own stuff at the concessions like normal theaters. There were a few orders being served during the very beginning of the movie so it was a little distracting but no interruptions after. Servers were kind as well and provided napkins without having to ask. I read people complained about the air as well. I thought it was perfectly fine inside the theater. My friend found it hot but I'm unsure why. I had a jacket on as well and was fine. I will admit I am usually cold at the movies and wasn't here so it is probably a little warmer than other theaters but people were acting as if it's a sauna. Not really the case. Whole theater is a little goofy to me. Almost... Too modern for Downey. I frequented this theater when it was a Krikorian so naturally, it looks completely different. Entrance has an enormous bar and several tables to sit at, which is... strange. Had a club feel but it's a theater. Anyway, overall good experience. Would return! Please lower snacks prices though, literally $20 for one drink and popcorn. Sheesh. read more

If I could give this theater no stars I would. The seats are absolutely disgusting. The employees said they have been complaining about the recliners and they refuse to replace them. I tried to request a refund and they told me it had to be an hour prior to the start of the show which is bull crap because of the condition of this theater. So pretty much lost $40 for 2 tickets and a bad experience. I will never recommend or return to this theater. 0/10 read more

Look Downey your seats are horribly Ewwww! It's time to invest in new ones. the seats covers were literally peeling off and stayed on my clothes. If you Improve your food taste and quality you'll attract more customers also. Get recommendations from Look Glendale, they know what they're doing...Keep this theatre chain alive and going, but please make changes ASAP read more

This had to be the worst experience,I even wonder how there still in business. My 9 year old granddaughter wanted to go to the movies that her Mum used to visit as a teen and I remember how busy it was back then , this place is so dirty the seat all stained and sticky with food on the arm rests ,the trays so dirty not even wiped down or sanitized from the last movie, My son had to go get a cloth and cleaner and he cleaned the chairs I was disgusted had to sit on my jacket with my bag on my lap and couldn't dream of eating anything from there, very disappointed that this is my neighborhood movie house will never set foot in there again. If my Granddaughter hadn't been so excited to go there I would have walked out. read more

Disgusting theater. I paid $60 for a premium experience just for the tickets and it was a very nasty experience. I paid $30 for popcorn and drinks and ended finding two strands of hair in my popcorn that was stuck in my throat. Terrible. read more

This is a cool concept, but VERY poorly executed. We got there 15 minutes before the movie started. On a sign, it says to get there 20 minutes early, sit in your seat and order your food. One problem, they weren't done cleaning the movie theater from the previous movie. The employee asks us to wait 5 minutes. We do and ask again. Still cleaning. Ask a 3rd time. Not ready yet. The previews are going to start in 5 minutes! WTF!!! Finally, we ask a different employee and he says to go right in. Grrr! We sit in our seats and look at the menu. They have a "deal". $29 for an appetizer, 2 main dishes and 2 desserts. Sounds good to me. However, there was a LARGE problem. 5 of the 8 entrees were sold out and 3 of the 4 desserts were sold out. Really? Why offer a deal if you can't use it? My girlfriend got her food in 5 minutes. Awesome! It took 20 minutes to get nachos. Plus, I could barely taste any cheese. I had to shine a light to see if I had any. The bill was closed out early and charged a 20% tip on lousy service and lousy food. This is the first and last time I am coming to this theater. Oh yeah, I forgot to add initially that there was a LARGE amount of puke in the sink in the men's bathroom! read more

The worst movie theater I've ever been to in my life! Seats are all messed up and rundown. The food sucks. They were out of a lot of stuff. I wouldn't recommend anyone to come to this nasty dirty theater. That's why they got rated B. Horrible! read more

I think for the price you get what you pay for. The tickets were cheap but if you try ordering food thats where they get you with the expensive prices and on top of that a mandatory tip "service charge". The food was mediocre at best and the establishment was 5/10 clean. Went here to watch Moana 2 with my kids and sounded like the movie was pirated maybe just the sound system is no good. This place has potential but needs a lot of work. read more

The seats need to be changed ASAP! There is no way your guests should be sitting on ripped torn up broken seats. We pay way too much money for poor conditions! read more

This place has a parking lot nearby. We went on a Tuesday and apparently those are the discount days because it was packed. Our show time was at 7 pm and there was a huge group ahead of us so they opened up another counter for us. However, my one problem is how dirty the lobby main hallway way. Someone either threw up or peed themselves and it smelled awful. They were trying to clean up however the smell was very poignant. Inside the show Tom was way cleaner and I loved how fast my food and drinks came out. The qr feature is amazing. Will likely be back on an off peak day read more

Look - Popcorn - Cinema Near Me - Downey, California

First and last time going to this theatre!! So many employees and the service is terrible. We were the only 2 people in our theatre, we ordered food which was way over priced and so nasty... $60 bucks later ... they charge you before you get your food... I was so over the whole thing I just decided to YELP them and never return! We ordered. 1 Dr Pepper. 1 popcorn. 1 nachos and chicken strips. $60.00 not even 1 napkin! I made the mistake of going to the bathroom.. 3 stalls... 1 door wouldn't lock.. not 1 piece of toilet paper in 3 stalls! Went to wash my hands and there was a chickenshit little basket from the 99 with a stack of paper towels that were all soaked! This theatre will not last!! read more

Look - I won't be back! - Cinema Near Me - Downey, California

I was really hoping to like this place but had such a disappointing experience. For reference we went to go see Thunderbolts on May 24th at 9:15pm. We had theatre 4, and wow since the beginning I was not trying to judge based off the seats but wow way worse than just that. The actual sound and quality were terrible, my tv at home sounds better than that. They unfortunately did not have the a/c on and it was hot, stuffy, and smelled like wet dog in there. The quality of the seats... terrible mine didn't even manually recline it was broken. Could it get worse? Yes. I ordered food at 9 and by 9:50 still had not received anything.. Lastly there were little flies in there that kept biting us and that is when I knew I had to leave. Overall awful experience, I do not recommended this place to anyone. Do not go here. read more

The menu isn't fully available. Shakes aren't available anymore due to kitchen manager not ordering the stuff anymore...chairs are falling apart, not comfortable at all, you gotta push it out for it to "lay" which hardly even lays down. If you were to push your legs up towards you the chair starts to close up so don't move around too much. Pretty wack. read more

Look - Broken chair... - Cinema Near Me - Downey, California

Christmas Day with my sister and mother to watch the color purple. last minute theatre change and the staff place us at our seats. after the movie starts a party came in. And now they want us to move during the movie. the staff Michael that assist was very rude and condescendin. Just because you are smiling when you are being rude doesn't negate that you truly don't care. I will never come to this place again. Clearly the staff hate their job I rather just stream at home. Pay $20 and save my money! ***Customers beware*** And Michael work on your empathy and customer service. read more

Customer service was horrible, I asked for a WATER twice and it never came because the girl who attended us gave us attitude when ordering (maybe because I pressed the button ONLY twice) but still she did not get us our water. Not only that but when I asked for a water yet again, it came 35 minutes later... if I knew that girls name, it would be included in this review. If she reads this, your lucky I didn't catch your name read more

The place needs new seats! It is so disgusting. I was wearing shorts and I didn't want my legs to touch the chairs!!! Going to find a new theater... read more

First time here. machine to buy tickets wasn't working. Ordered alcohol drinks were not worth it Movie screen wasn't the best chairs were ok but can't lift up arm rest/ couldn't be close to my gf. Restroom were clean. Would go agin on a last resort type thing. read more

This used to me my go to movie theater when it was SMG before the pandemic. I was sad when I saw that they closed so recently after they had just remodeled. Luckily for Look cinema thought, who took over. While the features of the business is the same as before, the service and quality doesn't match anymore. The quality of the food isn't as good. They also became more pricy and do not offer the daily specials that the previous business had. One thing I was really annoyed about was that they didn't honor their Tuesday discount tickets for a movie as it was released that week. They informed me that it was only allowed after the movie has been out awhile, which makes no sense. No where does it say that there are exemptions to the deal. This did frustrate me enough to actually take my business elsewhere and went to watch the movie at AMC instead. read more

The theatre is ok but I absolutely hate that there is no number to get a hold of customer service or speaking with someone on the phone. This is the second time this place has changed my card twice and I get no confirmation for my tickets. Last time the charge never fell off my account! read more

Nice looking place with easy parking. I can appreciate the go straight to your seats and order from there part of this place but I really wish it was easier. The QR scan thing needs to be easier and faster, a few times I needed help with lighting in order to scan my card. The food does get processed really fast which is awesome so you don't have to wait long for the yummy buttery popcorn to enter your face hole and take you to salty heaven. I went for matinee on the weekend, prices were really good . I do however wish the sound was much louder, I got to the movies to watch big and hear big, movies at the theaters should be loud. I will definitely come back hoping they make these easy changes to make this place much better. read more

I was skeptical at first. Based on the previous reviews. But my experience was really good. We watched the new beetle juice movie. The seats were comfortable the place was clean and the cheese sticks were not the worst I ever had. I will definitely be coming back. read more

Unfortunately my experience wasn't the best .. I like the fact that you can order your stuff while you're watching the movie but I dislike it's the only option and you have to mandatory tip the servers! I'm upset because I couldn't even enjoy the movie because servers kept passing by and the drinks, popcorn and food I order all came separately. By the time I finished my pop corn my drinks finally arrived. I understand they get busy but we should have the option to order our food in the front ! Just saying hope this message helps thanks read more

I've not been here in almost a year. Sadly to my surprised to see the theatre seats in such bad shape very worn out. It broke my heart !! It looked beautiful last year. The staff was very nice . One of our seats was full of chocolate on the seat . Probably kids, and the parents did NOT clean up. One of the workers Jesse was very nice to clean up the seat full of melted chocolate !! Thank you Jessie !! read more

Wish I could rate this place a zero I went last night with my family and the experience was terrible I ordered food as soon as my movie started and it wasn't brought out til an 1 hr and 20 mins later it came cold and gross me and my brother in law were sick for the rest of the night I don't recommend read more

seats are dirty! screen number #6 #1 seats are ripped #2 food crumbs on seat and between seats #3 floors inside are dirty theirs crumbs all over the floor wouldn't be surprised if theirs rats underneath these seats while everyone is watching the movie so uncomfortable!!! cinemark! by far has been the complete opposite all the times ive personally been there it has been clean and seats are comfortable they clean their floors and seats!! maybe hire their manager for a quick consultation and get ideas of how you "look" can make this theatre rooms alot cleaner for the customers and you employees at work too should take pride on the work you guys do at work im not saying all of you but someone in your team aint cleaning!!! read more

Would not recommend!!! Seats are horribly peeling. The theater was dirty. The only plus side was the free parking. And that didn't matter because we saw the dirty theater and seats and left immediately. Please get the seats fixed it was so nice when it first opened. read more

Been here before and now this theater is horrible no wonder it was cheap to come seats are all messsed up and screen looked blurry needs a makeover asap read more

Ok so this is a story about some shitty theater which is this one so here's what happened so I called my friends one day and I asked you wanna go watch lilo and stitch today they said sure so we ordered our food but I ordered 6 buffalo wings I said to the girl can I have lemon grated fries she said yes sure and I asked her can I have the lemon grated fries for the side and she said oh we don't have any I'm like ok that's fine my friend said to me didn't she said that we had lemon grated fries I'm like yea she said that and when asked for it on the side she said we don't have any and I'm like whatever then I said ok I will just have regular fries then when I got my buffalo wings there wasn't veggies there was peppers yea PEPPERS I'm like this is confusing because I order the wings and they always come with veggies but they came with peppers I said to the guy hey they messed up my order and he's like I'm so sorry we will get those veggies for you I said ok then he comes up to me and says that we are out of veggies I'm like it's fine so I ate the wings and I forgot about my fries that I ordered then I ask the guy that where are my fries then he's like sorry let me get those fries for you I'm like ok then he doesn't come back for 20 goddamn minutes then I press the button to call him I said hey I think you forgot my fries oh yeah sorry I'm like your good then he doesn't come back for 40 MINUTES!!!!!!!!!!!!!!! I'm like dude is he ignoring me and I press the button once again I see him walking up the steps then note that these employees have little things on their waistline that lights up red when a customer asks for them then he looks at it and he's like nah with his hand and I'm like what the fuck your telling me your going to ignore a customer then he finally comes back and gives me my fries and ranch I said thank you and I'm so pissed and also the seats were terrible like they were so torn up like a bear clawed the seats up and for manager tell your employees to listen to their customers and don't ignore me because I'm waiting a whole hour for fries it doesn't take that long for fries I've cooked them myself so get better employees read more

My husband wanted to go out for dinner and a movie with the kids. I thought, why not combine these. I found Look Cinemas in Downey. Purchasing tix online was super easy. We had an employee take our food order as soon as we sat down (get there a little early if you're really hungry). I had the ahi tuna salad... I was apprehensive about ordering a salad from a movie theater... but it was delicious and exceeded my expectations. The kids had burgers and chicken strips with fries. Husband went with a burger too. Burgers were tasty. Fries were good. Chicken strips were a little dry. We sat in row c because I wanted my kids to remain engaged through a 2.5 hr. Seats were great and very comfortable. Will definitely be back again. read more

All the negatives reviews are spot on! First off, part of going to the movies, when you first walk in, is having some type of interaction with staff whether buying tickets or getting food etc. It felt underwhelming, no snack bar, nothing to grab before you go in the movie. I totally disliked the food order process. The food took forever, my food, chicken strips and loaded fries were pretty much cold. My daughter's garlic cheese sticks were burnt. The seats were in terrible shape! This place needs to rethink some things! read more

Staffs were really nice and the seats were super comfy. But only one thing that made me put 4 stars was "coconut shrimp roll". I think someone who doesn't like sushi rolls made this. Rice tastes really weird.. maybe too much vinegar or rice was old.. and not enough ingredients inside the rolls as you can see in the picture.. I mean this is movie theater so I tried to understand but it would be better if they don't sell these rolls.. read more

Look - Coconut shrimp roll.. please don't order rolls here.. this is what you get. Too much rice and rice taste funky.. - Cinema Near Me - Downey, California

I would not recommend this theater. The seats are peeled and dirty, and the staff does not clean the trays or boards where you place your food. Overall, the Downey location is poorly maintained, and I would not suggest it to others. read more

I was disappointed. The seats are awkward, the grill was out of order so dining was limited and the floors slippery in the theater. read more

Nope, don't come here if you are expecting a "Luxury" experience. The seats are badly worn and dirty, with fools debris. The cup holder had left over trash and melted chocolate in it. The floors in the theater were disgusting, and there was trash and popcorn strewn throught the facility. Food was OK, but the kitchen got our order wrong and there is no way to summon assistance once the order is dropped off. All in all not a good experience. Unfortunately this more or less ruined a special occasion for us. I wish I had read all the one star reviews before we came. The management does seem to be taking any action to address these negative reviews. read more

I enjoy date night here. The food is good, the customer service is great, and the bartenders serve good drinks. The only reason why I won't give a 5 star rating because of the restrooms. The restrooms are atrocious. The floors are always filthy. The trashcan is always overflowing. The sink is nasty and the soap pump is nonexistent. I feel like the restroom are never checked. I am thankful they supply soap and napkins I just wish it was more sanitary. I have never been in the men's room but I hear it's just as bad. read more