Horrible experience with Jim Palmer service consultant. Smart aleck & rude seemed annoyed helping me and pretended he didn't have a clue of whatever my questions or concerns were. He would randomly stay quiet when I needed an answer , seriously If you don't want to help then say so. And I can have someone else help me. read more

This is the biggest Lexus dealership I've ever been to- and man, it's like a huge campus here! Came here to help Mum find a new Lexus back in the day, and the experience was definitely positive. They have drinks and snacks for those times where you gotta wait. read more

Buying a car is always an adventure, but Tony Minarto has helped me multiple times over the years to make it as painless as possible. I just got my forever car yesterday!! Thank you Tony and thank you Longo! Couldn't ask for a better team to take care of us. read more

So first of all, TONY MINARTO is the man to see! I contacted him the beginning of the week over the phone to talk about a Certifed Lexus ES350. He did confirm a few available at his location of Longo Lexus. So I scheduled an appointment for Friday even though I was still talking to other consultants from other locations at the time. He wasn't pushy or kept calling or contacting me everyday as others did. This showed me he was willing to work with me and not try to be a sales SHARK as I've experienced with previous purchases. Now I've been researching online for availability on hand from multiple Lexus dealers and seeing who had the better deal. I did confirm again for Friday's appointment with TONY and he was appreciative for confirming on both ends. We finally met today 30 min earlier from our schedule appointment but he didn't hesitate to come out and greet us with cold bottle waters and anything else we needed!! So the journey of purchasing a car begins haha. Of course we expected him and this whole process to be like all other car buying experiences to be (pushy salesman, sales shark, anything to get the deal done). It was by far the total opposite. Long story short, he gave us what we wanted, what we wanted to look at, took his time to explain everything, we were on our time and not his of course right? Haha I can go on with the whole experience with TONY MINARTO but at the end, it really did feel like family hanging out with family but with a BRAND NEW 2022 LEXUS ES350 at the end. If you're looking for a new LEXUS, check out my guy TONY MINARTO at LONGO LEXUS!!!! read more

Longo Lexus - 2022 Lexus ES350 - Car Dealers Near Me - El Monte, California

My experience at Longo Lexus was absolutely amazing! Jose Mendoza helped me purchase the right Lexus for me! He was both professional and informative, and he was prompt with his responses to my texts and phone calls. I drove off with the best purchase of my life and the car of my dreams. This young man deserves a promotion and special recognition. Thank you, Jose. You really made my experience at Longo Lexus the best I have ever had purchasing a vehicle, even in the rain. read more

I wanted to thank you Kelly Yang for taking care of my oil change service. My wife told she very happy .

I bought a pre-owned vehicle at this location through Jose Mendoza. I feel it's a public service to leave a review because my experience here and particularly with Jose was a very rare one where I felt the entire car buying process was respectful, low stress, and incredibly honest. He was not pushy and incredibly thorough with me. I would 100% come back here even though I don't live very close to this dealership because I know their sales practices are honest and incredibly transparent. There were no sneaky mark ups or fees that I had to negotiate either. read more

My service advisor Mr. Man Wong is Amazing! Ive owned 2 Lexus hybrid. he's been great for the past 10 years! Honest, friendly and always accommodates the time & day I can take my car in for service. He always recommends service needed and never upsells me on unnecessary repairs. I appreciate and I am extremely happy I can rely on him. read more

The staff here is top notch! Everyone was so helpful and made my vehicle purchase a stress free transaction. No pressure whatsoever!

Just picked up my new 2022 Lexus Nx350 /caviar black and I am absolutely in love. This was my first big purchase and Sergio and Kevin made it a breeze. Sergio was completely transparent throughout the whole process he made sure to keep me updated throughout the wait, even came in before the six month proposed pre order waiting date. Kevin took the time to run down all the new features in the car and made sure I was good to go. I felt well taken care of and appreciated as a customer. Thank you would recommend and purchase another car with them in the future! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I've been taking my Lexus to Robin at Service Department since I purchased it. Robin goes about and beyond to make sure we're completely satisfied before we even pick up my car. He now has my husband and daughter as forever customers. #lexusfamily Thank you Robin! read more

I have been servicing my car at Lexus Longo for 8+ years. The team here has been taking good care of my car. My go to service advisor is Robin Ho. He is professional, friendly, and knowledgeable. And he always addresses my questions or concerns on a timely manner. Highly recommended if you ever need to make a service appointment at Lexus Longo. read more

I definitely recommend Lexus Longo in El Monte to everyone. They are very professional ! I just got a Lexus RX350 and I'm very happy with my purchase . I'm glad I met Tomson Diep, he is such a great sales man and very professional. He took his time with me and thanks to his experience and knowledge I decided to get a new Lexus. Thanks again! read more

Whenever I bring in my sister's or my car for service, I always receive excellent customer service from Man Wong. He has always handled my car's needs efficiently and with transparency. Thank you, Man, for all that you do for us. read more

Bottom line: Choose a reputable dealer who values the customer, not those who see you as a cash cow. Clueless. For all the money they require of their customers and all the up selling going on, one would think they were helpful and competent. Not the case. I have been coming to this location, lauded as the best location locally, for years. The customer service has only declined, while up selling and incompetence has increased. From the moment you interact with staff, it is a series of mis-steps. Even though I made an online appointment and reconfirmed the day before over the phone they could not find record of an appointment. Ok, I handed them the printed confirmation from their website, [deer in the headlights look]. They asked me to take a seat in the lobby as the person with whom the appointment was apparently made [by them] was out that day. Again, no problem. After waiting 20 minutes, I walked up the front counter to inquire how much longer, and they couldn't find a record nor the printed paperwork, of which I had another copy. Again? I waited up at the front counter, a 'manager' magically appeared to help me. No apology, no hello how are you, just a follow me to my cubicle. After about 10 minutes of explaining of the work to be done (warranty work and a mirror issue) he said the computer stopped working. We got up and went to the next cubicle, after the guy typed up everything it was clear he did not listen as he added about 4 extra services and asks me to sign. Uh, no. Some more discussion, the other [purely optional] services he added magically disappeared. With a promise made to call me before any work performed and a deadline to make contact at noon to give me an update, I left. 1pm, 2pm, no call. I called and inquired about the status. 3 messages and phone tags later, I was told the car was ready and all my services performed. I asked what was the cost and they said $699 plus taxes. Ummm, for what? I asked. "All" the services you requested. When they listed the 4 services I requested and supposedly authorized, but didn't. I demanded to speak to a manager. As they were trying to placate me, I told them they was leaving work to talk face to face to get the issue resolved. Upon arrival, I asked for the manager and had to wait 20 minutes for him to be 'back from lunch'. Huh? I was just on the phone with him no less than 15 minutes ago. How could he have left in the 15 minutes it took me to drive there and already be gone an hour (as they said he was)? After more discussion, all the charges wiped, apologies given and everything blamed on the computer. Really? Is the computer corrupt to? I won't return. read more

My man Tomson is the hardest working salesman I know, he'll do everything he can to take care of Longo customers. The rest of the team are fantastic too! read more

When my car was ready to be picked up after having the oil changed, it was not functional, and the engine and other lights were on. Before I dropped it off, my car was in good functioning order. They are unable to repair the cover engine's stolen logo symbol. I have been taking my car for over 15 years to Longo Lexus and in the past years the service was good but now it's not. Longo service managers were unhelpful when I spoke with them face-to-face. read more

This is my 3rd Lexus I buy from Longo. As always, Dennis Lo made the transaction fast and painless. I wouldn't go anywhere else.

I have leased cars from several dealerships (over the past 16 years) & Longo Lexus is BY FAR the BEST and EASIEST dealership to work with!! And Sergio Orozco is HANDS DOWN the BEST Sales Consultant I have EVER done a deal with!! I had a fantastic experience working with Sergio and highly recommend contacting him if you are looking to get into a Lexus!! read more

Francis and Van are awesome, they are extremely helpful and provide everything I need to know about the car that I was interested. Thanks for taking care of us even after your work hour to accommodate us. There will be no other Lexus dealership can do better because of your dedication to customer needs! This will go a long way and definitely will be a returning in the future. read more

Horrible sales experience 3/23 for a potential new lexus customer. I was ready to buy and was not given any negotiations, no counter, no chance whatsoever. Had to walk out 20-30mins into the discussions with sales rep. read more

So many good things to say about ROBIN! His customer service is outstanding. He makes my trips to the service department convenient and seamless every single visit. We appreciate you robin! read more

Robin was highly recommended to me since I first purchased my vehicle from Longo and I've been servicing my vehicle with him since. I cannot over emphasize how attentive and personalized he is with the service he provides. He goes above and beyond to meet his client's expectations, which I have experienced. I highly recommend Robin to anyone who needs a service advisor that focuses on customer centered services. read more

John Yang is a great resource at longo lexus services. Tells you what you actually need instead of adding additional services for no reason. Very responsive and calls me to give me a status on everything that is being done in a timely manner. Very friendly and helpful. read more

I took my Lexus RX 450h to service, and the Michael Chico was the person who help me out, he was so helpful, truthfully person, he respond all my question with honesty, my experience with him was fantastic, I had bad experience with other employees so rude, but Michael Chico the best. read more

Car had damage from debris on highway that fell from another car, took about 6 weeks from tow-in to getting my car back. Car came back in flawless condition, would like to thank Jerry and Enrique for giving me updates weekly on where the car is. Their service is exceptional, just wish I got my car back a bit sooner but can't rush quality. read more

I needed to buy a new car since my lease was ending. Victor Reyes was great help in deciding what model worked for my lifestyle and worked with me making purchase an affordable reality. I recommend contacting Victor when looking for a new car read more

My experience at Longo Lexus was amazing and buying a car has never been easier. I would like to thanks my salesman David Truong for his customer service and his efficiency. I was in and out the door within 1.5 hour. All my questions and concern were precisely answered. I never knew buying a car was this quick and easy. He was very patient with us, precise and to the point. He was also very thorough with explaining my options of leasing/ buying and how the process works. THIS is how a car buying process and experience should be like. If you are looking for someone who is knowledgeable and patient, look for David Truong. I have recommended all my friends and family to go to him! This is the 2nd car my family have purchased from him. Never been happier - Thanks David! read more

Back in 2016 I got my first Lexus ever here with Longo, a 2014 IS250. I just needed something to get me from point A to be B, didn't need anything crazy at time. It was a positive experience. I live in the OC area so for me not to give Tustin, Newport, South County or Westminster Lexus business should say something right? I think so. I knew 3 others that went to Longo Lexus. Took my father to Longo in Sept 2020, since he was in the market for a LS460. The receptionist referred me to Francis. I don't think he was that impressed with us, as the feeling was mutual. He just seemed whatever dealing with us. Just didn't try. And what's the hurry lolo. There was barely anyone there when we arrived. We ended up finding 2014 LS460 at another dealership. So Francis, a lost sale for you. I also had mention at the time a little curiosity about the 2021 IS350 to Francis. Didn't think anything of it. Days later I'm getting a call from Francis. I was thinking oh, he wanted to see if my dads still looking for a LS460. That's nice. Nope, he just wanted to tell me the 2021 IS350 was in stock. I told him no, I think I'm too old for that now, looking towards more of a GS model. Francis didn't even try once again. Dead silence. You'd think he'd want to try find me a GS model or find exactly what I'm looking for. Nope, nada! Call ended so fast. Well! Francis, you can keep your 2021 IS350. As I'm a owner of a CPO 2017 RC-F. Yeah she's not a 2020 model, but I'm just wise with my finances. Francis you need to work on your customer service. That's 2 lost sales for Longo Lexus. Perhaps not judge a book by its cover. Just for the record I didn't get the GSF which I test drove at another dealership because it was too much of a boat. First world problems during a pandemic. read more

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Came to get my tires checked because the pressure was low and pretty sure I had a leak in one of them. I came without an appointment on a weekday afternoon and they were crazy busy. Coffee and snacks with lots of lounging areas/charging/computers available so it wasn't bad. Frank was my service consultant and he was very courteous and professional and kept me updated via text message. Unfortunately they weren't able to accommodate me anytime soon so I was given a rental car at enterprise for the day and told to come back the next day. The enterprise experience was not so great, I had to wait a long time for a car and the car was dirty with crumbs and hair all over the seat. The gas tank was also nearly empty. I found all of this surprising since I was told I was waiting for the rental car to be cleaned and ready... My car ended up being ready at 5 pm later that day but I went to pick up in the morning instead and that wasn't an issue. Pick up was easy and quick. Overall, impressed with the service at Longo but Enterprise needs some work. read more

My is 300 needed 1 yr mtce, booked the appt and was told max 3 hrs. When i came in at scheduled time, was told it could be 4-5 hours. They never said they can come to my home and pick up my car!!! I left and called glendale lexus, they booked next appointment and offered to take me home and pick me up when car is ready. Wasted 2.5 hours coming and going to longo. read more

I come by the for the services. I stop by at the sale to looking for the Rx350 vehicle but I been wait for 30 minute and I end up no sale represent available. Very disappointed ! read more

I brought my car in for repairs because my mechanic has been busy-busy. My mechanic said I needed injectors so I came here expecting to swap that. HOWEVER their diagnostic results show that it was an aftermarket MAS sensor that was giving me trouble My car was hesitating to accelerate, getting low mpg and low performance. Since swapping to OEM I'm back to 45/50mpg!! I'm so excited and grateful my baby is back But 1 thing, I recommend coming here for diagnostic and fixing yourself or with your mechanic because it's very pricey read more

I want to thank Steven Johiro for the service and attention he gave me and my family. We were pleased and we got the car we wanted. He was such a great help. And Kelvin for the fast paper work at the end. We went to Cerritos Lexus and bad costumer service, even the Cerritos Lexus Manager NO help at all. I'm glad We came here to Longo Lexus. Thank you Longo Lexus! read more

Thanks Tomson Diep for your excellent customer service! You took the time to help us before walking out the dealership on your way home. Thank you for making our experience worth wild & thank you for helping us get our new car to add to our lexus collection. read more

Purchased my first car with Mathew yeung, and my experience was amazing. Love my car ! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I've been wanting a new car, but was prolonging the process because I didn't want to deal with negotiate a good price. However, coming to this dealership was definitely a surprise. The workers were calm and no one was trying to swarm us, selling us anything. Our dealer was Vincent Dinh and he was awesome! He gave us an amazing price and we were in and out the door within 1.5 hours. Painless experience and I would definitely recommend you to work with him directly! read more

Longo is exemplary when it comes to facilities and customer service. Once you arrive until the moment you pickup your car, you're met immediately by attentive service agents and treated with the utmost care. The amenities in the spacious and clean waiting areas are superb. The diagnostic tools and equipment they use to service our vehicles are state of the art and I like that they constantly invest in new capabilities. I keep coming back to Longo to have my car serviced, even though there are other closer dealerships to both my home and work. But above all else, the primary reason I keep bringing my Lexus back to Longo is the relationship I've built with Francis Saldana, that's my guy right there. Francis has been my service consultant since the first time bringing in my NX 6 years ago and he has earned my trust and I know without question that I'll be well taken care of. Francis adds an extra level of customer care that honestly is rare these days. I appreciate his warmth, attention to detail, and attentive customer service. He gives me something I find invaluable...peace of mind. Francis probably serves over a 100 clients in any given month, but he remembers little details from our past conversations even after many months between service visits--that's the relationship that keeps me coming back to Longo and why I'm willing to travel a bit further. Francis makes me feel like I'm more than just a number and a nameless client. He treats me like I'm family, and I really appreciate him for that. read more

I actually don't recommend the service department George who helped me buy the car was great it needed to go back because of a alignment took them 3 days to get that done my battery needed to be replaced the service advisor said she called me and I denied it to be replaced she actually never even called me I had to call myself each day to ask for updates and if It needed to he replaced I have warranty I don't know why She just didn't replace it so I took it over to crown Lexus much better and they're replacing the battery for me. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I been dealing with Tony Minarto for a while .All I can say is super patient,not pushy at all and giving me all info that I need and looking for . I'm ordering the brand new future incoming RZ450. I had many Lexus in the past like GX,RX and ES . Can't wait for this very 1st Lexus electric car . He even guide me throughly on the whole ordering process. You can't go wrong with this guy ! Longo Lexus also has $0 mark up and if you need Lexus please come to see Tony !!!! read more