I wanted to thank you Kelly Yang for taking care of my oil change service. My wife told she very happy .

The staff here is top notch! Everyone was so helpful and made my vehicle purchase a stress free transaction. No pressure whatsoever!

Came by here last minute in search of a car. I knew the exact kind I was looking for. Rony came out and brought the car over for me that I was interested in. He then brought us inside to talk numbers. He was a great salesman! I signed the papers within an hour and had the car delivered to my house! Amazing people at this dealership! I live in Santa Clarita and it was worth the drive for the great customer service. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

For the last few days, I have been working with the team to get me upgraded into a new vehicle. Both Angelica and Eric helped set the table for my amazing experience. They also made the experience so enjoyable. James one of the managers towards the end visited with me and asked if I had any questions. Having James take the time to visit with me. I appreciate their amazing team and this is why I love their entire team. read more

This place is hit and miss, but my 1 star review is largely related to the service department and experience that I am currently in the process of. For our last 2 service appointments, we brought our car home finding out they had not reset the "Maintenance Required" alert on the dash. The first time it happened, they said we could either fix it ourselves or bring it in. We live an hour away! and how could they expect us to fix something that they were negligent on? so the service man gave us a free car wash when we brought it in.. ok thats fine.. Now this is the second time in a row that they have done the SAME MISTAKE! It is ludicrous to expect us to drive another hour back for a mistake that they made AGAIN! My husband has been in contact with the service manager, we are demanding an additional free service for their repeated errors, they asked for a photo of the dash indicator, and we have been getting nothing but delays. I was actually considering to continue coming here after our free services are done. But why would anyone want to go to a shop that constantly makes mistakes.. and this is only a service light! Who knows how reliable their real repairs are. This is supposed to be the largest toyota/lexus in socal right? I guess that doesn't equate to quality service. read more

Just bought my Lexus is 350 7 months ago and it went from a 5 star review to 1 star today. I came in earlier for maintenance on my car and when I got my car back there was a deep white scratch that was noticeable by my door handle. That was not there when I arrived but somehow someone either used a tool and scraped through my paint. I called to speak to my service advisor Rene and he ignored my calls so I decided to return and ask for a service manager. They were trying to give me the run around and say I did it but clearly that was a lie when pictures were taken and they refused to show the before and after pictures. This is a brand new car and they were cautious or careful of my vehicle and that's so unprofessional. After insisting of showing me pictures or footage the service manager admitted that there was no scratch upon arrival. This is my first time buying a Lexus from this dealership and I'm starting to regret it. read more

I definitely recommend Lexus Longo in El Monte to everyone. They are very professional ! I just got a Lexus RX350 and I'm very happy with my purchase . I'm glad I met Tomson Diep, he is such a great sales man and very professional. He took his time with me and thanks to his experience and knowledge I decided to get a new Lexus. Thanks again! read more

I bought a pre-owned vehicle at this location through Jose Mendoza. I feel it's a public service to leave a review because my experience here and particularly with Jose was a very rare one where I felt the entire car buying process was respectful, low stress, and incredibly honest. He was not pushy and incredibly thorough with me. I would 100% come back here even though I don't live very close to this dealership because I know their sales practices are honest and incredibly transparent. There were no sneaky mark ups or fees that I had to negotiate either. read more

Jackson Le Jackson helped me with my new car. He is very knowledgeable and helpful. He took time to walk me through how to navigate the car. His after sales services is superb. I recommend him DT. read more

Buying a car is always an adventure, but Tony Minarto has helped me multiple times over the years to make it as painless as possible. I just got my forever car yesterday!! Thank you Tony and thank you Longo! Couldn't ask for a better team to take care of us. read more

My man Tomson is the hardest working salesman I know, he'll do everything he can to take care of Longo customers. The rest of the team are fantastic too! read more

When my car was ready to be picked up after having the oil changed, it was not functional, and the engine and other lights were on. Before I dropped it off, my car was in good functioning order. They are unable to repair the cover engine's stolen logo symbol. I have been taking my car for over 15 years to Longo Lexus and in the past years the service was good but now it's not. Longo service managers were unhelpful when I spoke with them face-to-face. read more

This is my 3rd Lexus I buy from Longo. As always, Dennis Lo made the transaction fast and painless. I wouldn't go anywhere else.

Though my experience with the sales department was outstanding, and their technology consultant is a genius, my recent experience with their service department was far from satisfactory. I brought the Certified 2018 ES 350 in because the Navigation unit was intermittently changing routes on its own. They kept it for a couple of days, and stated that they could not replicate my findings. I guess I must be lying or making it up. In any event, I am now stuck with a vehicle still under warranty that they cannot fix. Additionally, they picked up the car spotlessly clean and returned it filthy. Also, left my gas tank nearly empty. I am reaching out to Lexus Corporation and also will take any future service needs to another dealer. Very sad for me as I have purchased or leased five vehicles from them in as many years. read more

I've been going to Longo Lexus for quite some time as they were the only Lexus dealership that treated my wife's car great but also offered competitive pricing that made me more than willing to make the trek out there (especially coming from Korea town and now Glendale). However, it seems times have changed, and inflation really has made things not so great here. First, let me preface that Jackelyne, my service rep today, was great, but honestly, I felt that things were rushed, overlooked, and just not considered. I bought a used IS350 for an oil change and to have a regular inspection check, and while the oil change and inspection didn't go without a hitch, I didn't get the "so tell me what's going on with everything." Instead, I was hit with "hey, let's just do this package and get it over with," which made me feel uneasy. Past service reps here always talked about my wife's car, if there was anything they could do, and did more of an effort or due diligence to make the car in tip-top shape. Here, not so much; this is how I found out that the oil change has practically doubled in price since my first time here. I get it that over the years, prices rise, but now double? Past changes never exceeded $100, but now $155 was a bit too much. This prevented me from talking to them about the dash. Lexus of America told me to talk to the customer service agents about it (Originally, Longo Lexus told me to call Lexus Of America). The car suffers from the typical "sticky" issue, which should have been a recall and not some extended warranty joke. So much help from Lexus of America. Basically got the run around in this instance. Also, $199 for a safety inspection is a bit too much, and I've seen other dealerships, including other Lexus dealerships, charge way less or make it complementary. Also, the communication seems to be missing here; Jackelyne told me that my car was getting washed, but it turned out they just did something to neutralize some of the odors in the car and put a hang tag to tell me they can't wash my car and made the excuse that the bumper was damaged, which it already was. (which I've washed the car with the damage before) A very WTF moment indeed. Further, Jackelyne telling me my car was coming from sanitation lacked a bit of tack, telling it to me in front of everyone as if my car had someone murdered in it or I was some leper. Unfortunately, I may not return here if the prices continue inflating and the service lacks this much effort. The layout seems nicer than previous before, but this Lexus dealership is becoming the atypical take your money and move on to the next client dealership/service center. UPDATE 7:03pm 7/29/2022 From two to ONE star now - Kary L just posted the viewpoints. Just because you stated the facts doesn't mean the customer was treated right. Sorry not sorry. I'm just highlighting the issues your dealership had. If you want me to update with more on what you guys were excellent in the past towards now i'd be happy to, but it seems to prove that customer service is gone. My recommendation is now to STAY AWAY from Longo. They're used to mistreating all of their customers and taking advantage of their patience and understanding to make a buck or two. Shame. pitiful. Thanks for confirming Kary L.. I'll be sure to make a BBB complaint as well now and file a complaint to Lexus of America on behalf of this post. read more

So first of all, TONY MINARTO is the man to see! I contacted him the beginning of the week over the phone to talk about a Certifed Lexus ES350. He did confirm a few available at his location of Longo Lexus. So I scheduled an appointment for Friday even though I was still talking to other consultants from other locations at the time. He wasn't pushy or kept calling or contacting me everyday as others did. This showed me he was willing to work with me and not try to be a sales SHARK as I've experienced with previous purchases. Now I've been researching online for availability on hand from multiple Lexus dealers and seeing who had the better deal. I did confirm again for Friday's appointment with TONY and he was appreciative for confirming on both ends. We finally met today 30 min earlier from our schedule appointment but he didn't hesitate to come out and greet us with cold bottle waters and anything else we needed!! So the journey of purchasing a car begins haha. Of course we expected him and this whole process to be like all other car buying experiences to be (pushy salesman, sales shark, anything to get the deal done). It was by far the total opposite. Long story short, he gave us what we wanted, what we wanted to look at, took his time to explain everything, we were on our time and not his of course right? Haha I can go on with the whole experience with TONY MINARTO but at the end, it really did feel like family hanging out with family but with a BRAND NEW 2022 LEXUS ES350 at the end. If you're looking for a new LEXUS, check out my guy TONY MINARTO at LONGO LEXUS!!!! read more

Longo Lexus - 2022 Lexus ES350 - Car Dealers Near Me - El Monte, California

I have leased cars from several dealerships (over the past 16 years) & Longo Lexus is BY FAR the BEST and EASIEST dealership to work with!! And Sergio Orozco is HANDS DOWN the BEST Sales Consultant I have EVER done a deal with!! I had a fantastic experience working with Sergio and highly recommend contacting him if you are looking to get into a Lexus!! read more

I have been servicing my car at Lexus Longo for 8+ years. The team here has been taking good care of my car. My go to service advisor is Robin Ho. He is professional, friendly, and knowledgeable. And he always addresses my questions or concerns on a timely manner. Highly recommended if you ever need to make a service appointment at Lexus Longo. read more

Horrible sales experience 3/23 for a potential new lexus customer. I was ready to buy and was not given any negotiations, no counter, no chance whatsoever. Had to walk out 20-30mins into the discussions with sales rep. read more

We're being helped by David Truong (Internet Sales Mgr) for our new 2021 RX 350 F-Sport. He's fast & efficient and willing to give you a better deal. Highly recommend him! We will definitely come to him again the next time we buy another Lexus read more

Longo Lexus - RX350 F-Sport in Atomic Silver - Car Dealers Near Me - El Monte, California

Whenever I bring in my sister's or my car for service, I always receive excellent customer service from Man Wong. He has always handled my car's needs efficiently and with transparency. Thank you, Man, for all that you do for us. read more

My husband and I bought our first Lexus today. He has been wanting to upgrade from our trustworthy Toyota for some time now and had settled on the CT before we arrived. We were helped by Vince Dinh and could not have been happier. Knowledgeable and professional without being pushy (which has always put me off to purchasing at other dealerships in the past). To top it off, the Finance guy Albert was so patient, explaining all the paperwork and options to us. We are so happy with our purchase and highly recommend this dealer and salesman. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Car had damage from debris on highway that fell from another car, took about 6 weeks from tow-in to getting my car back. Car came back in flawless condition, would like to thank Jerry and Enrique for giving me updates weekly on where the car is. Their service is exceptional, just wish I got my car back a bit sooner but can't rush quality. read more

I needed to buy a new car since my lease was ending. Victor Reyes was great help in deciding what model worked for my lifestyle and worked with me making purchase an affordable reality. I recommend contacting Victor when looking for a new car read more

Not sure about this place. It lingers at 1-2 star. I've been here a few times now. I have a NX and my sister has the IS and we come here to get it serviced. My sisters IS was bought here and it used to be a loaner car. It's gone through alot of headache so my advice is not to buy one of these. They dont actually take care of their loaners very well but as a loaner user its good bc theyre not too strict when being returned. However this is carried over when sold. Also their IS is not made very well imo. The customer service rep, E.D (for the IS), is what made me launch this review as it was drafted for a few months now bc I was hesitant in writing a bad review. There were alot of annoyances I had to deal with at this dealer but this was my last straw. He has us bring the IS for something he could have figured out if he had given it 5mins of thought. We didnt need to come in. The service ppl supposedly didnt tighten some wires where the gas petal is. All he did was tuck them in. We could have done that without killing 1.5hrs of our time!! A photo was sent in the email! I also called him at least 3 times and left 1 vm and even emailed him BUT NO REPLY. Also this tells you how careless their service workers are since they are not finishing the work properly. With the NX I had it serviced (oil change) and 3 days later it totally spilled out all the oil. I bring in my car and they tell me nothing spilled out. But I think thats a lie. The oil did leak out and they just filled it back up and didnt tell me the truth. Or something did spill but they cant find it. Either way it's on them. That is truly how I feel....and my instinct is dead on. So my vibe here isnt great and I will strongly consider going elsewhere. read more

So many good things to say about ROBIN! His customer service is outstanding. He makes my trips to the service department convenient and seamless every single visit. We appreciate you robin! read more

Robin was highly recommended to me since I first purchased my vehicle from Longo and I've been servicing my vehicle with him since. I cannot over emphasize how attentive and personalized he is with the service he provides. He goes above and beyond to meet his client's expectations, which I have experienced. I highly recommend Robin to anyone who needs a service advisor that focuses on customer centered services. read more

Excellent customer service, clean environment. Would recommend making appointment before going

My is 300 needed 1 yr mtce, booked the appt and was told max 3 hrs. When i came in at scheduled time, was told it could be 4-5 hours. They never said they can come to my home and pick up my car!!! I left and called glendale lexus, they booked next appointment and offered to take me home and pick me up when car is ready. Wasted 2.5 hours coming and going to longo. read more

The following review is from my Mother who does not own a Yelp account. This was what he had written in an email to Longo Lexus: I made my appointment 3 weeks in advance for the scheduled recall. When I arrived on the day of the appointment, I was given a rental car as they said it could take up to 6 hours to complete the job. 3 and a half hours into waiting, they called me and told me they were not able to start the job because they did not have the parts. The supervisor Clem Cisneros blamed the scenario on a high response rate of the recall. That was an unacceptable answer because they could have called me before the day's appointment. I had to use a vacation day to make time for this recall that never happened. I am beyond disappointed at the lack of attention and incident resolution at Longo Lexus." read more

I come by the for the services. I stop by at the sale to looking for the Rx350 vehicle but I been wait for 30 minute and I end up no sale represent available. Very disappointed ! read more

My family and I have bought a few cars from here since 2001. Everyone is friendly and do their best for their customers. Dennis Lo is an awesome guy and won't be sorry having him sell you a car. read more

John Yang is a great resource at longo lexus services. Tells you what you actually need instead of adding additional services for no reason. Very responsive and calls me to give me a status on everything that is being done in a timely manner. Very friendly and helpful. read more

I want to thank Steven Johiro for the service and attention he gave me and my family. We were pleased and we got the car we wanted. He was such a great help. And Kelvin for the fast paper work at the end. We went to Cerritos Lexus and bad costumer service, even the Cerritos Lexus Manager NO help at all. I'm glad We came here to Longo Lexus. Thank you Longo Lexus! read more

Francis and Van are awesome, they are extremely helpful and provide everything I need to know about the car that I was interested. Thanks for taking care of us even after your work hour to accommodate us. There will be no other Lexus dealership can do better because of your dedication to customer needs! This will go a long way and definitely will be a returning in the future. read more

Thanks Tomson Diep for your excellent customer service! You took the time to help us before walking out the dealership on your way home. Thank you for making our experience worth wild & thank you for helping us get our new car to add to our lexus collection. read more

This is the biggest Lexus dealership I've ever been to- and man, it's like a huge campus here! Came here to help Mum find a new Lexus back in the day, and the experience was definitely positive. They have drinks and snacks for those times where you gotta wait. read more

Love this place. Got my car here a few years back and the service is outstanding! When I needed my car serviced and can't get to them, they sent a flatbed to pick up my car. They also gave me a loaner in the meantime, until I get my car back. If you're looking for a lexus, check them out. You won't regret buying a car from them. read more

Just picked up my new 2022 Lexus Nx350 /caviar black and I am absolutely in love. This was my first big purchase and Sergio and Kevin made it a breeze. Sergio was completely transparent throughout the whole process he made sure to keep me updated throughout the wait, even came in before the six month proposed pre order waiting date. Kevin took the time to run down all the new features in the car and made sure I was good to go. I felt well taken care of and appreciated as a customer. Thank you would recommend and purchase another car with them in the future! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

We purchased our Lexus from Hadi about 1 month ago. Everything, from start to finish, was as expected. I feel like we were treated with respect. The Sales Manager was patient, while we made our decision, although it was almost 11:00 at night, by the time we left. This store, has so many cars. If you've been looking for a certain color or style, you will find it here. This was the 3rd vehicle we bought at Longo. The drive is about 67 miles away from where we live. It is always memorable. Thank You Longo! read more

Longo Lexus - Our new 2015 ES 350 leaving Longo - Car Dealers Near Me - El Monte, California