This place deserves negative stars. Never properly staffed, very slow service because of it. Recently I went for the first time in at least 7-8 years and it STILL isn't properly staffed. I ordered a 2 piece chicken combo with an additional piece of chicken. First, why are the pieces so different in size? What I got was not LJS chicken I remember or what's advertised. So disappointing. read more

Long John Silver's - Fast Food Near Me - Lancaster, Pennsylvania

This place is newer and it looks nice but it takes over 20 minutes to get food. Slow service behind the counter - seems like deadbeats "working" - very inconsistent and for a fast food joint this place is horrendous! Won't come back! read more

Finally they were open, ordered chicken planks and they were not fully cooked. I went to the counter to get a replacement order and the person behind the counter was beyond rude. This unit has continuous problems according to reviews posted. I thought they were exaggerations, but they are not. read more

Salty fish was slightly under fried with gooey battered edges but the flavor was just as I remembered. Each and every one of the sides were inedible or missing. No cold slaw? The hush puppies were hard as a rock, and I couldn't even bite into one. I had to throw it on the ground to crack one open and the fries were soggy and groggy. I should have known that disappointment was in store when I saw the long part of the sign had been damaged by bullet holes and no longer illuminated. Carlos delivered the meal to our car which was nice as the fish part of my order was being fried fresh. His appearance was less than presentable, his shirt looked like he slept in it over night after a long bender of beers and bowling or stuffed in a ball inside a gym bag. So long John.....I'm sailing for higher seas read more

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Ha! I called it! Was just here a few days ago and said never again... Not sure how they ever stay in business because every time I come, the food and service suck. Well guess what? I just drove past and they are completely shut down. Bye-bye Lancaster Long John's. Definitely can't say that you will be missed. read more

Long John Silver's - a piece of paper with various stickers on it - Fast Food Near Me - Lancaster, Pennsylvania

Waited a half hour in drive through only to be told long john silvers is closed. They could have put a sign up indicating this so people do not waste their time. Also there is no dine in just drive though. read more

went there at six thirty. place my order and was told they just dropped the fish so it would be hot, said ok and Sat to wait. they called my number to be told they have no shrimp it is all frozen until tomorrow. cancelEd my order and got my money back. worst place ever and at 6:30 in the evening. the man in front of me wanted chicken and was told they have no original chicken till tomorrow. read more

This is a multibrand fast food restaurant featuring both KFC and Long John Silver's. Even though its address is on Rockvale Road, you can enter the parking area from US-30 and that is more convenient. I went to this restaurant for Long John Silver's so this review is based on that alone. I find the fried fish at co-branded restaurants to be inferior to that at standalone Long John Silver's. I'm not sure why that is. The seasoning is different. However, at a cobranded restaurant, you have the advantage of more choices in side orders since you can pick from both KFC sides and LJS sides. Service was very fast on the day I went there. They already had everything ready and brought it right to the counter when I ordered. read more

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(THIS REVIEW IS SOLELY BASED ON THE SERVICE) I went in at around 1:00 and came out around 30 minutes later, just for one take out order. The service was horribly slow, and the one women in the back was clearly trying her best to pick up the slack for the long wait time. Then, finally, 2 men strolled in, clearly not rushing in the slightest, to help, but clearly that didn't do much. I would think that during lunchtime they would have enough staff. I have yet to taste the food. read more

I wish I could give this zero stars!! Do not go here!!! Do not eat here!! The worst service we have ever had in our lives. The girl taking the order swore I didn't ask for a side that I did ask for. Made us pay for another side. Then only gave us half of our order and slammed the window in our faces. The food that we did get was saturated in grease. We had 3 parts of our missing. Whoever this Adreanna or whatever her name is needs to not work anywhere in customer service ever. Do yourself a favor and go eat somewhere more professional than this place!! read more

Momma loves long john silvers but I was very disappointed. Fries were terrible workers yabbering at each other loudly in a foreign language. No ketchup set out. Way too salty. read more

Food was five stars, service was three stars. Wanted the AYCE fish & chips... Jose did a great job at counter, asked the manager, Elizabeth to help out. Finally, she came over, said not at this location, turned her back on me. I said excuse me, why not? It's on the website...she said not at a combo KFC/LJS location. Suggested I try the location in Columbia, PA., twenty minutes away. Ok, disappointed but ordered something else. Another female employee started talking very loudly, in Spanish, about her big night out the previous evening. Conversation became (adult only) very quickly, I guess she assumed gringos don't understand Spanish. read more

Long John Silver's - Receipt - Fast Food Near Me - Lancaster, Pennsylvania

came in during lunchtime and was HIGHLY disappointed by the disorganization! You would have expected that at his time of day they would have enough staff, but that was not the case. Fast food is supposed to be fast, and that definitely did not describe my experience! 35 minutes for one order of sub-par ( at best ) takeout was unreasonable. read more

This building has KFC and LJS together. We ordered a simple 16 piece chicken bucket, and we still don't have our food 30 minutes later. We ask them what's taking so long and they say "we're frying it now." Understaffed. What little staff is there looks out of it, like they're high. Terrible. read more

What a horrible restaurant. We were traveling through Lancaster and went through the drive through on our way home. We entered the drive through line at 7:02 and we left without our food at 7:50. They took our money and asked us to park to the side because they didn't have mashed potatoes ready. We waited for 30 minutes before an employee came to see what we ordered. I told the employee that I wanted the food and my refund. He took my card and receipt in to give me a refund. The manager brought my refund out and I asked her about the food and she said "you got your refund." What horrible customer service. Don't waste your time here. read more

Well I have to say I have not had an opportunity to visit a long john silvers restaurant in many years. After today's visit I can guarantee I will not return for many more. Walking in the door there is an aroma of animal urine from the ladies room and the men's room door so incredibly dirty. The counter staff was friendly enough and took our order accurately. However, the kitchen cleanliness was at best sub par. The wait for our food however was extremely long. This restaurant was dirty and the food was not very good. The fish greasy and mushy. Severe disappointment. read more

They ran out if French Fries at noon today, and then served an expired cheese stick. How do you run out of FF at a fast food restaurant?

Worst place ever!!! While we were in line employees were yelling and screaming about a pest of some sort. Chasing an employee around with said pest. We proceeded to order thinking it was a fluke. Went to get drinks...area completely messy and sticky all over. Finally we get our food and the first biscuit had a bug on it. We immediately tell staff and ask for refund of all food, we ate nothing...not a bite! Had to wait 15-20 minutes to get a refund and the employees were rude and full of attitude! Department of health needs to check this place and shut down. Employees need some basic customer service 101!!! read more

This place is definitely disgusting!!!! I watched them drop food on the floor n put it back in the fryer!!!!! I could not find a clean place to sit cause everyone n everywhere was filthy! Employees joked around. Employees baby mamas where there etc... The employees argued in line with customers i finally asked if they would take my order and i was told to shut up. That was a red flag for me! So i told him to take my order or i would make him loose his job. They took my order i got it it was cold n disgusting it was too fish two hush puppies and fries. How hard is that for real? After i watched food get dropped on floor and such they gave me my order the whole soda area was sticky I couldn't fine 1 clean lid. I took the food back over n nicely asked for a refund cause this place is disgusting. They were mean n refused. So i took the meal and threw it on the floor and left read more

Well, we were hungry and I like LJS. But after our experience here yesterday I really don't think mom and I will ever go back. Service was SO SLOW. The place wasn't crowded but most people were waiting more than 10 minutes for meals. And we were waiting so long that the meal disappeared from the POS system and they took our receipt to figure out what we'd ordered- so we don't have the code to go online and tell them how badly they sucked. They were also messing up orders something awful. Yeah. Skip it. There's a chick fil a across the street, a Burger King nearby, if you have time to wait like you apparently do if you come here, go to Cracker Barrel. read more

The food is ok. Only three stars because sometimes the tables are dirty and the floors can be slippery. Can be busy because it is right next to Rockvale Outlets and during the holiday season the buses make this place packed read more

Whole place smell like oil. My hush puppies were undercooked. Took it back up to counter and the worker told me to go see the manager who was having dinner with her friends in the restaurant. Who really didn't care. No apologies, no replacement. Slow service. Will never go back. read more

I just went there today Saturday, tried going though the drive through, someone taped a piece of paper saying they aren't doing the drive through sorry for your inconvenience... It's 7:45 pm on a Saturday kinda sketchy. Anyway I went in to order my food I went to order stood there for 5 minutes just sitting there waiting, no line just me 7:45pm on a Saturday then someone comes up take my order.I order something for me and my wife medium drinks he gives me larges I'm not complaining not what I wanted but whatever, I'm waiting for my food so I go get the drinks they have no large lids. That's fine whatever I got my large so whatever fine. I'm standing around waiting for my food I see 3-4 people 1 person cooking the others standing around and one person cleaning getting ready to close up it's 7:45 pm on a Saturday. So ok whatever maybe it's a slow night, the guy hands me my food he is very polite, I get my food come and I found out they gave me a cheap dollar slider and some really soggy nasty fries, I ordered a $9 meal not a dollar slider wtf so yeah these people are high on crack but at least my wife got the right meal still crap soggy fries though, so yeah one Star I might never go to a KFC again read more

Had lunch there this past weekend. The place was filthy dirty and smelly, smelled like someone had vomited. Floors were covered in food and paper; tables were not clean; grossly understaffed; cashier had to leave her post to wipe off some tables. No trays for eat in; all dirty and sitting in dining room. Staff were stressed and frustrated as were customers. Parking area had lots of trash and grass was uncut. Needs much improvement. Will not eat there again. read more

Stopped to get fish to go for dinner. Also ordered 2 KFC chicken little sandwiches. Got home, got ready to eat them. No pickles, no mayonnaise & the chicken was not fully cooked. To make things worst, I think it was the manager that was making my sandwiches.. waist of money read more

hadnt eaten here in years. good fried food platter, fish chicken shrimp hush puppies. huge portion. very full