Shen came to my house and was reliable and on-time for our appointments. He was able to troubleshoot my pc's problem, which was an inability to boot-up, and immediately suggested several options to correct the problem in a step-wise progression. He said we should first replace the two memory sticks (RAM) due to a blue screen which occurred after the first successful boot. He said he would buy them on his credit card and come back in a few days after they were delivered. Because I am temporarily without air conditioning, he suggested that I run a fan pointed at my pc with a side panel off to keep it cool in this hot weather. The internal components, especially the motherboard, need a cool environment to operate efficiently. This I did and he returned in a few days with the new, life-time guaranteed, memory sticks and replaced the old ones. The cost was $90 and he charged nothing for the visit. Amazing! When he first came we discussed upgrading to Window 10 (I currently had Windows 8.1) and I asked him if we could do that. He said yes and spent from 9:00 am to 1:00 pm with an hour for lunch upgrading and reformatting my pc with the new Windows 10. It was an enormous amount of detailed work to format it the way I preferred with tiles for each website and he patiently worked away in the heat with never a word of protest or irritation. Shen has a very congenial and friendly personality and is a pleasure to work with. He said that the charge for doing the upgrade was $60 and I told him I would have to wait 'til the end of the month to receive my pension checks and he never blinked an eye and said this was no problem. I'm retired and living on a fixed income, so these surprise expenses put me in a bind. He said I could just mail him a check at the end of the month. His work is meticulous and precise and he is extremely knowledgeable and works full-time as a teacher of all things relating to computers. For me, he was a random selection in my search for pc repairs, but, boy, was I lucky! He's the Best of the Best. He's fair, honest and trustworthy and his prices are extremely generous for the consumer. I highly recommend Shen for any computer-related work you might need. You can be confident the job will be done right. You can depend on it!
Marty Brandel read more