I was looking to extend the spray hose in my kitchen sink so I could use it with a portable shampoo bowl, and when I went to Home Depot and True Value, the associates looked at me like I was crazy. I seriously can't be the only person that's EVER wanted to do this. I called Ace and I was transferred to Ben. When I came in to the shop with the hose, he quickly figured out a solution to extend the hose 20 inches under $15! I love finding people that think outside the box and help you find simple yet ingenuous solutions. I will definitely be a returning customer. Excellent customer service EVERY TIME, knowledgeable staff, and great selection. Thank you Ben! read more

I moved to this neighborhood in July and it is so cool having an Ace right there! From the beginning everyone is super eager to help you and they are all very good at what they do. Yesterday I was in there and needed parts for horizontal blinds that they did not carry anymore and Andy went to the back and found some extras from an already-opened, returned package and just gave them to me. That's the kind of service that you never forget and will cause you to never look anywhere else! Thx guys!! read more

I was very happy to go to this location yesterday I've been there before but yesterday was a huge stand out for me. I was helped by several employees and was very pleased with everything from the moment I entered the store. I was happy to see how organized and clean the store appeared to be and last and certainly not least the manager, Stephanie. Stephanie helped me locate microfiber cloth's and even recommended to me which one were suitable for what I needed to do. Stephanie was able to also assist me with any questions I had and perhaps a man that was manager I'm assuming greeted me with a nice "have a good day" while waiting in line to pay for my items. Huge shoutout to the clerks to the additional employees on hand yesterday. Bravo to all of you! I can't wait to go back. read more

This little hardware shop is the perfect neighborhood go to zone. Forget the big warehouses when you can get one on one care and support from the owner who is just a wealth of knowledge. You can get all your help and needs taken care of here. If he doesn't have it? Well hell he can get it! Parking is awful looking but there's always a spot for some reason. They always have deals inside and for you impulse buyers there are candies at the register for you to grab before you head back to your DIY project! Say hi to the owner and he'll appreciate it! read more

They provided the best customer service that I have ever experienced. The store manager and the owner went out of their way to help me with my purchase. Stores with staff that are friendly, knowledgable, and helpful is hard to find at the bigger stores. I will always shop at Ace Hardware for my home and office needs! read more

As a local hardware store these guys just kill it. Super helpful and knowledgeable people work here, some willing to help you get into the nitty gritty of finding the right size but or bolt....and when it comes to nuts, bolts, and all the little pieces we need when something breaks or we need a plumbing fix. This place will never go out of business they are so good at doing what they do right where they are. read more

Had to swing by here real quick today to pick up something on my way home. When I walked in I was immediately greeted by a gentleman who asked me if I needed help. I told him what I was looking for and he directed me in the right direction there was a couple different options, the prices ranging from$40 to $120 for the part. He told me I don't have to send the $120 and to just get the $40 one because they're essentially the same thing and I would just be paying more for the same thing and a name brand. it's good to know that there's people and businesses in this world that are still honest. read more

Love this place, can't believe I haven't reviewed this neighborhood gem before. My go to place for Sunday projects! The staff is super helpful and very nice. As soon as you walk in you are greeted and directed to whatever you need. Love them! They have bankers hours though, close at six during the week and an early 4 on Sundays, so get your DIY started with the early birds. read more

Good place to go to for hardware tools. They have mason jar too so that's cool. Clean store and very close to the area

Great service! Wish i got the associates name but when we showed him the bolt we were looking for he automatically knew exactly where it was. He even took us to them and showed us the two best options they had in store. We were literally in and out within 10 minutes! read more

So this is a very clean very well organized store. The staff, well let me tell you guys. They are so amazing right when I walked in I was greeted by a gentleman with a black cap and a goatee who asked me how I was doing and if I needed help. Wich i certainly did not only did he tell me where I can find what I asked for but took me to the exact isle and recommended a few other items related to what I was looking for. When ever any employee saw me they asked if I needed assistance wich was really cool ! Thanks again guys you made my experience very easy and efficient read more

Someone helped me right away as soon as I get into the door and they helped me find the light bulbs I needed almost instantly! Thank you for the fast, quick and awesome service! I didn't feel intimidAted at all. read more

I actually try to find excuses to come to this store specifically, because I have a weird fetish-y thing for DIY and hardware stores and I live across the street, AND the staff here is incredible! Every time I go in, I think I know what I'm looking for, but Jason educates me every time and I walk out with the right item(s) for whatever the project of the day is. Thank goodness someone is keeping my crazy DIY projects in check. read more

Was looking for a specific type of paint for my fireplace. Stephanie was a virtual customer service rockstar! She said they only had one (1) 16-oz can in stock...but she was expecting a delivery any minute. In the meantime, she said she would call around to the other stores to see it they had any. Unfortunately, they did not, but our Stephanie, ever the optimist, reminded me of her delivery truck. She stated for me to call back in 20 minutes while she went through the manifest to confirm if the paint was in that shipment. When i called back, she hadn't found it yet, but was undaunted in her belief that it was there. This time she stated she would call me. About 10 minutes later, she called and confirmed that she had, indeed, received six (6) cans of the product. I was overjoyed as I had workers at the house who needed it as soon as possible. While I am relieved I was able to find the paint, I was so impressed with Stephanie and her customer service. Her store in is Long Beach. I live in San Pedro, but will happily make the drive to support that store. I only wish everyone conducted themselves in this manner of authentic, enthusiastic and genuine desire to help. She is absolutely one of the very best. Thank you so very much, Stephanie! read more

Great neighborhood hardware store. Fantastic customer service. While I was getting key copies made I was browsing the store in the off chance they had a computer mouse I was going to have to make another stop for. When approached by one of the store team members to see if they could help me, I told them I was throwing up a Hail Mary to find a computer mouse. She stated it might be the only thing they didn't sell but she ended up getting me an old mouse and sold it on the spot. Thanks for saving me a trip and making the experience a great one! read more

I rented a Bissel carpet cleaner from this location and recieved great service and instruction on how to use it. I brought it back not knowing how tonclean the bristles and Calisha and Gabriela went the extra mile to show me how to clean it properly so i wouldn't get charged. Great service all the way around, will be coming back. read more

I don't know why I haven't reviewed this store because it's not the first time I've stopped by. I usually go to Lowes or Home Depot to get my heavy duty home repair list items but for small things like garage openers, copying keys, things to fix leaky plumbing, this location is the closest hardware store in the Downtown Long Beach area. There's a few parking spots on the side of the store by the front door but you can find street parking on either sides. The store seems a bit crowded because it's not very big compared to all the things crammed in but I love the service. I have never gotten anything even remotely close at any other home repair or hardware store. They always have a good number of staff on hand, the staff actively seek you out instead of waiting for you to hunt them down and when you tell them what you need, they follow through and make sure you get everything. Like, did you remember batteries and do you need me to install and set this up for you, everything. I really just love the service here, the staff is considerate of time and value and will take initiative to check battery meters, offer you advice, look for things that you didn't even pay attention to- hey, broken chain on your remote? Here's some replacement ones by the way. read more

Stopped in to pick up some moving boxes and a couple of small items and had a great experience! Excellent service and they had everything I needed. Prices were reasonable too. read more

They have and do it all here. I come here for paint, and to get keys made. They are always extremely helpful everytime. The store is a lot easier to get to off of 4th instead of 3rd. read more

Long Beach Ace Hardware - The front of Ace - Keys & Locksmiths Near Me - Long Beach, California

Small location, yes, but they seem to be jam packed full of items that are needed by people in the area. Walked in and was greeted by 3 different people and they were willing to help me find what I was looking for. Thank you for the awesome yet quick experience. read more

I love everything about this Ace. I've lived within walking distance for about four years. They have ALWAYS had everything I am looking for. Very helpful, friendly, and knowledgeable staff. The environment is very nice here. Seems like the whole team gets along well. I love shopping here too... I come for one thing and it's like they carry exactly what I need/want... the 1500 flush Clorox toilet bleacher?? I'll take one... a wild fern to plant? Gimme it. Cute drawer liner for my kitchen? Ill start that project. I love this location! read more

Always great service, friendly and personable staff -- and has that personal touch and willingness to help you find things as soon as you walk-in the door. I highly recommend! read more

I came here because I needed some last minute moving supplies and was greeted by so many fr endless faces. The staff here is great and helpful. I had several people ask if they could help me find anything. The store had everything I needed. Thanks Ace!!! read more

great people at this location and they were automatically helping and asking you if you needed assistance soon as you walk in the door ,and the store is clean and well organized they have a great team there.and I was helped by a Gentleman names Andy today .helped me get the right prices on what I needed .keep up the good work Andy . , read more

I love this place. I come here weekly and everyone is so nice. There's a good selection of stuff and I've bought a lot of things. Always a pleasant experience. Would shop here again. I also accidentally left an unopened snickers by the duct tape last week so to whoever ate it, you're welcome. read more

This store is so helpful! My most recent apartment repair was fixing a drywall hole left by the plumbing company our management hired. Ace Hardware had everything I needed on a limited budget for an easy job and gave great advice. read more

Building stage flats this week, Jason was a huge help. He had great suggestions on the right type of clasp to use to make them fold and lock in place. He cut my wood there, and I didn't even buy it from them (I would've if I had a second chance). Great, helpful environment; right around the corner - Will be back. read more

They are the best friendly staff helping people I've ever met at a hardware store! So friendly and helpful staff! Thank you so much

My Screendoor was being built by this ACE store, my contractor just couldn't pick it up, ACE Mr. Tyler was kind enough to bring it to me. GREAT SERVICE. Thank you. read more

Love that all the staff wear mask and gloves prioritizing safety. My first time shopping at this location and to my surprise was a great experience. From the cleanliness to the customer service representatives of the store. Want to give a shot out to cashier Gabriel . read more

Andy did an amazing job helping me with my project vision . Thank you so much I really appreciate it

Growing up with handy folks made me love small hardware stores. Long Beach Ace has never disappointed me with their selection and assistance. I'm writing today though because one of the employees in particular stood out this time! I came in to find tape that would hold the belly pan under my car up to the bumper (got ripped apart either by the person who stole it, or the tow truck the police used when they found it; there is a large dent that makes the pan not fit now to get fully repaired. 2020 man); I met Lawrence and he not only came out to check the damage to see the best method to reattach, didn't shame me for thinking tape would do it, searched out the exact hardware that could work, and spent 20+ minutes fixing it for me, all while having great convo about the 90s Riot Grrrl movement!. It was so kind and above and beyond what could be expected of any employee. I am so appreciative of his time and efforts and so grateful I won't be dragging the pan all around town anymore! Thank you!! read more

These guys are so nice. Extra big thanks to Rory for helping me out with my french fry cutter.

I've seen this group hold the door open at one minute before close and still take time to explain and share tips with another customer. Very service oriented. They won me over that day. read more

Come here often and the staff is helpful and are always in a good mood. I like to come to this location if its something I don't need to get it from the larger hardware stores. Parking right at the entrance is a plus along it being located in an area with little traffic. read more

Last time I was at Lowes and Home Depot I was prepared with patience, water, food and a compass. Yes, they have everything, prices are fair and you lose your voice yodeling for help. Until I rediscovered the small Ace hardware by my house. It too has everything you need, but your in and out in minutes, the help is friendly, fast and knowledgeable. You may pay a little extra, but my time is worth more than the hassle of seeking Uber inside the big whse stores. read more

I guess judging by the reviews that everyone gets great service at this store.. the same wasn't true for me but I guess the manager with the charming English hat was having a bad morning.. Still.. the ace hardware on spring street totally made it right for me and was at a loss over this persons actions... not everyone in downtown long Beach is a scammer, mate. read more

Went in to get some things to help take my license plate off, bc the screws were stripped and rusted. They literally helped me take my license plate off for me! My day started off pretty frustrating, and my time at Ace totally turned things around! So extremely helpful! read more

Jason,Claudia, Patrick, and the rest of the crew were amazing. I was only there for a few mins to grab a few things really quick and I had more people help me vs the amount of mins I was in there. They were all incredibly helpful and worked very well together in tandem. I was just stopping in impulsively to make a shelf in my room and I was overwhelmed with immediate and fantastic customer service. As I have been in the customer service field for 13+ years, I'm a major proponent of positive reinforcement and giving credit where credit is due. Typically, it's one employee that stands out, however, it's been a considerable amount of time since I was in a store for only a couple minutes and was blown away by the level of customer service from EVERYONE. Thanks, I'll be back!!! read more

Best customer service at any hardware store. Every time I come here every employee is so helpful and friendly. Small little store and a little pricey but always leave quick because of the customer service. read more