Quick response, high quality service, long-standing reputation for backing up their work.read more

Believe the 1-star reviews--we learned the hard way. During the January 2026 freeze-storm, we had…read morean emergency underground leak. Dallas Plumbing used the impending storm as leverage to quote an "outrageous" $6,200 for a 4-foot long, 2-foot deep excavation. When I balked, the technician, Travis, tried to upsell an $11,000 full-pipe replacement we didn't need. Under duress, we settled for a "reduced" $3,500 repair (still outrageous! but there was no time to shop around). The experience only got worse: Lack of Transparency: Travis had me sign a digital pad but withheld the written scope of work until after the job was done and a $1,000 deposit was paid. Property Damage: Their excavation caused a second leak in a nearby pipe that was attached to the sprinkler's old backflow valve. The "Backflow" valve: When I asked them to fix the new leak damage they caused due to the excavation work, their supervisor warned he might "accidentally" break my old backflow valve--and quoted $2,500 to replace it. I sent him away and hired my own specialist, who fixed their mistake and replaced the leak and backflow valve for just $675 (including the inspection). Dallas Plumbing attempted to price-gouge me for nearly 4x the market rate. Management has ignored my letters requesting reimbursement for the secondary $675 repairs that I was forced into. They prioritize one-time profits over customer safety and ethics. Avoid at all costs.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

Once again Pablo has come to the rescue! We had a pipe break in the wall and spill water all over…read morethe dining room. We quickly turned the water off to the house and sopped up the water. This happened late at night. He was out promptly the next day and capped the pipe so we could get the water on until he can come back to do a proper repair. No charge. We so appreciate his prompt response and making our life livable!

I had a toilet flush replaced and about 10inches of tubing to the shut off valve. These parts cost…read moreabout 30dollars at Home depot. They were here about 45 minutes total. They had the gall to charge me about $437.00 with tax. I was appalled. When I called to complain I was blown off The receptionist said I received a pre - estimate which I didn't. The only estimate I got was for a replacement for a toilet verbally. I unfortunately am disabled but in the past I have changed these parts myself. It is not hard. This didn't fair well on my senior Income. I have already made my complaints to others. Charlene Simons

I had a kitchen sink backup that I partially resolved by using a hand auger to break up the clog…read more But after spending a day trying to clear it, I knew I needed professional help. After contacting several plumbers, Mother Modern Plumbing stood out for their attentiveness, honest commentary and straight up, fair pricing. I ended up booking the $299 drain clean special which came with a warranty and I'm so glad I did. I booked and received a confirmation call and email. The day of the service, I received a text with bio of the plumber that would be servicing my home. Adan Diaz showed up and he was fantastic! He was pleasant and knowledgeable. Not only did he solve the problem but he gave pointers on what to look for and other homeowner misses that can ultimately end up causing thousands if dollars if not addressed. He didn't try to upsell or force. He came, did his job and educated. If I need a plumber in the future. I'll fit sure call Mother!

Great service, salesperson and tech were both friendly and highly communicative. Very willing to…read moreexplain how things work and what risks or benefits are associated with different options. Good value, just over $3k for two toilet repairs, adding a high loop to our dishwasher, adding a backflow tank to our water heater, replacing a hose bib in the yard including some brickwork, and adding a whole home shutoff in the front of the house where the water main enters it.

Quality work and value for money. Great Job, would recommend. Jerry , Andy and Tim went out of…read moretheir way to get things done with City.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

I want to thank Edgar and his team for a fabulous job today. We couldn't be more pleased with their…read moreprofessionalism and attention to detail with the installation of our new unit. This is probably the most thorough experience that I've personally witnessed with an installation of a major unit having been a multiple home owner over the past 30 years. Thank you again!

Expensive Replaced a small part on our heater unit. Cost…read morebetween $6.45 -$16.75 Somehow I was charged over $400. That's not ok Especially an extra charge that wasn't very clear I wasn't sure if I would be charged extra fees and unnecessary charges if I join their a yearly service contract.

Very good and modest pricing Was on time for the job and did a fine job at it. Will hidhly…read morerecomend them. give them 5 stars ,Needed a part for the job,drove to nearest lowes and came back quickly and competed the job. Thank you

Highly recommended!!! Abraham offered me his free…read moreconsultation via phone call as he believed that my issue on my toilet was pretty minor and not necessary to spending expensive money. I was very moved on his honesty and kindness. So much appreciated. I will definitely ask him again if I need plumber next time.

Daniel was able to make a same-day appointment. He gave me a quote, which was quite a bit less than…read moreother plumbers. I was impressed with his knowledge and he explained the problem in terms I could understand. He worked for well over 2 hours and came back the next day once I was able to give him information he needed to finish the job. I was surprised that he charged the amount he originally quoted, even though he had to return. I am pleased to have found DG Plumbing and would recommend this company to anyone in need of a plumber.

Daniel is super responsive and professional. We've used him multiple times to handle plumbing…read moreissues in our rental condo three hours away from where we live. He always responds quickly and gets to the condo to do the job as soon as possible. His work is excellent, and his prices are reasonable. We have peace of mind knowing the work will be done even though we're remote. Highly recommended!

I wanted to update my review from 5 years ago. I have continued to use Dean's Plumbing, and no…read morequestion will always use Dean's Plumbing moving forward. I have had them replumb both of my 1960's bathrooms when we were remodeling, replaced the main sewer line in my backyard, installed new laundry vent and assisted with a couple clogs. This started with a water heater replacement, and I could not be happier with the amazing service I have received. I have owned a home for 38 years, dealt with multiple plumbers, electric repairs, etc. and no one comes close to the expertise and service I've had with Ronnie, Jason, Dillon, Chloe and the rest of the Dean's Plumbing team. I have no affiliation with Dean's Plumbing, just a satisfied customer.

We had a great experience. Luckily, they were able to come out the same day of our issue. Jonathan…read morewas fantastic. He was very informative and helpful. We will definitely do business with them in the future.

Ken and Chris are excellent! They're always willing to listen to ALL of your stories about your…read moreunit without trying to rush you. Yes, they can be pricey but they back everything without a doubt.

It's been four years since my (rather) bitchy review, and I've calmed down. We still use Hedrick -…read morewe have one of their service plans, so whatever issues there were in the past, they've been resolved. I would always rather use locals than nationals, so I'm glad some locals are still around.