**** I apparently posted this review for the wrong page previously, after returning for a second visit, the place has not improved
****Second visit update - one person ahead of my and a coworker, kid working the register was all over the place, he could not figure out handing people foods and taking orders. After waiting 10 minutes to have our order taken, the kid began. He put the order into the system, was distracted and stopped after waiting 5 minutes we just left.
**** First review
This place resonates Colt Cafe. Who I never reviewed to be fair to some of the very kind people who worked there.
To be fair the inside is nicely renovated.
However, people must be warned.
This place is a mess.
Only one person was ahead of me, and yet it still took 7-8 minutes for someone to take my order. The price varied from what was on the screen, so the lady showed me a piece of paper behind the register. Well, your advertised price matters, not what you hide behind the register. My associate ordered a tuna melt. Me a roast beef wrap. 10 minutes later, the food surfaced. I immediately opened mine finding they did not give me the cole slaw i ordered. This prompted the receiver of the melt to check her order, she found tuna globbed on rye....no melt.
I requested my coleslaw and was handed a scoop of clearly Sams club quality grossness. The type you buy in a five gallon bucket. The kitchen worker combated to my associate "this is a tuna melt, do you want something different" A simple google image search of tuna melt will show that usually some broiling or frying is necessary to be considered a tuna melt. Eventually, she figured out to just brown the bread on the grill.
Additionally, the cooking staff was answering phones, handling the register, bringing out food, stocking shelves all without replacing gloves. Why even wear them? gross.
Upon eating my wrap, i found celery and carrots hidden inside....WTF? I don't discriminate against the two, but would much rather they stay in my chicken soup than roast beef cheddar wrap.
it took about 25 minutes to get the food, which was of poor quality and taste and almost $9 for a wrap!
My advice, subway is 3 minutes down the road and parking is easy. The food there will be of better quality, cheaper and way more convenient.
To London cafe, if you want to succeed, reduce prices or give the customers something worth paying a premium for. Hire a shift supervisor who can manage and keep your staff working efficiently. read more