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    Loken Reid DVM

    3.4 (7 reviews)

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    PetSmart

    PetSmart

    (138 reviews)

    Went in to take my dog Ben for a grooming appointment. It was the first time in a long time that…read morehe's been in for a grooming appointment and I was extremely worried about him being to reactive, hard to handle, etc but when he went in and was serviced by Monse, he seemed to have had a great time and she did a lovely job as well!! I relayed my anxiety about leaving him there for a few hours and she assured me she will do the best she can and if anything goes wrong to give me a call right away. Thankfully, that wasn't necessary and within 2 hours he was ready for pick up. His haircut came out great and he seemed so happy and confident coming out so I know he was treated well! I'd definitely recommend booking here with Monse for your pups next grooming service.

    After nine years as a PetSmart grooming customer, I am finally taking my business elsewhere…read more I have used PetSmart grooming on and off for approximately nine years, and for the past year I have been a very consistent customer, bringing my Golden Retriever in every two weeks for a bath and brush, along with a full grooming service every couple of months. Unfortunately, over the last several months, both the quality of the grooming and the way I am treated as a paying customer have deteriorated significantly. I have increasingly walked away feeling as though bringing my dog in is an inconvenience to the staff rather than a service I am paying for. More concerning, the attitude doesn't feel isolated to one employee. The overall environment and the dismissive response I've received from management have left me with the impression that this is being tolerated from the top down. What ultimately matters most to me, however, is how the animals are treated. We personally witnessed a groomer become visibly frustrated with a dog, grab the dog, hold up the grooming tool in her hand and say, "See this? This is going to be what cuts you if you keep moving." Watching that interaction made me extremely uncomfortable about leaving my own dog in this environment. When concerns have been brought to management, the response has felt dismissive. There may be acknowledgment of the issue, but there has been no meaningful apology or sense that the concerns of a long-term customer are being taken seriously. The actual grooming service has also become increasingly inconsistent. Services that we are told are included in what we pay for are sometimes simply not done. On several recent visits, I have picked up my dog and found that she was still wet. Appointments that routinely took three to four hours are now being completed in approximately two hours, while at the same time the quality and thoroughness have noticeably declined. I don't expect perfection. I do expect consistency, professionalism, the services I paid for, and above everything else a grooming environment where I feel completely comfortable leaving my dog. After nine years, I no longer feel that way. My daughter, who has also been a customer, has independently reached the same conclusion based on her experiences and is taking her dog elsewhere as well. This isn't a decision I've made because of one bad appointment. It is the result of a consistent decline in service, customer treatment, and ultimately my confidence in the environment where I am leaving my dog. Losing two established customers should matter. I hope PetSmart takes a serious look at what has changed in this grooming salon, because something clearly has.

    All Animal Cremation - QT bir

    All Animal Cremation

    (12 reviews)

    Really weird vibes. Honestly not even sure i truly got my beloved cats ashes back. I can only pray…read morethat i did. When me and my family were grieving him, the lady upfront didn't even seem to care, just put him to the back like nothing and that was that. The paw print, name on rock, i appreciate the effort, but it felt superficial and was done so poorly. I wouldn't reccomend this place to anyone, i regret coming here. I wish me and my family chose another, more trustworthy center. May his soul and spirit rest in peace in the end, along with everyone else's beloved animal friends.

    My pet was sent here by Mission animal hospital in Palmdale who are contracted with Ark all animal…read morecremation, I waited 7 weeks for a paw print which at the end of this long wait was the worst experience I got after losing our 13 yr old lab, paw print came in a plain brown paper bag a number and name just hand written across the front, the print itself was made on a mold that was not smoothed ,completely unevenly shaped the print itself was only half done not the full paw print, then slapped with a terrible smear of gold paint, yes it looked smeared,this entire job look like it was done by a 5 yr old with not a care or consideration of the family it was going to. The owner Rhea verbally and thru texts blamed another worker of the terrible work but mission animal hospital said they had several complaints and may cut services with this crematorium if complaints continue, the owner said directly to me on the phone that she wanted to make it right by at least refunding our money which to this day over a month and a half later she has not sent anything in return not $1.00 even after several Texts back and forth with all the information she needed to refund us she has not followed thru by any means. At this point my hope here is to help families not go thru what we did after such a loss. Do not take your chances or pets here avoid completly at all costs. I have photos and texts to back everything I stated Above.

    Loken Reid DVM - pets - Updated September 2026

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