Went to their vetco clinic today for my appointment. Gina, the tech was extremely rude to customers. she seemed like she didnt want to work. her attitude needs to be checked when talking to customers. it is a the new year. she probably needs to add kindess and politeness to her list of resolutions.Gina. You greet the customers. you are the first one they see. Please be nice. Do better next time. If you are unhappy with the job, time to find another one. read more

This place has great employees! The last time I went in to buy dog food the girl was letting me know about the donations for the local dog shelter. Which I was happy to get information about. This time we went in pretty close to closing but Mia was still happy to help us! Not only did she dig out some plants we wanted from a fresh water tank, but she also helped us with applying a coupon! She was really friendly with kids too. Her and her coworker have my child a sticker and lollipops. It was a great way to end our night. I appreciate the help and the amazing attitude they have. read more

My wife and I took our dog in for a shampoo, haircut, nails trimmed, and ear cleaning. The next day, our dog was shaking his head in a violent manner. Upon examining his ears, it was obvious his ears were not cleaned. The following day, we noticed he was infested with tick-like bugs all over his body. They may have been fleas. Or both. He never had this problem before since we are very attentive to his care, his needs. Where were they from? The pets that are brought in to pick out toys with their owners? The grooming area? The towels they use to dry the animals after a bath? I have no reason to believe the holding pens are disinfected. It was painful to watch him suffer. I am far from through with this problem. 2 things are certain: our dog has an appointment with the vet, and, we will NEVER bring our dog there again. read more

Go to a different place for grooming. Save yourself and your dog. don't waste your money here. My husband told them don't ever do a full body shave for our doodle. Just a haircut, an inch off will do, and for the matted areas they can shave (it's just in few areas). Did they listen? I guess it's easier for them to shave her off than do a proper haircut. Whoever worked today (9/30/25) these are not groomers , they butchered my dog, they did not groomed her. Petco just lost our business and they will lose more if they continue to have this so-called "groomers" . read more

For the most part I always seem to find what I need . They keep it stocked up. The organization and cleanliness of the store is good. Of course when they are restocking you will see carts in the aisles, but nothing unsafe. Whenever I check out, the cashier is always very nice. Or if I have a question it's not always hard to find an employee to help me. Reason for 4 stars is there's always room for improvement. read more

All of my in store experience has been great. Unfortunately they use Ontrac for their delivery service. I hate to ding their business because of who they use for delivery, but then again it was their choice... read more

So my experience was awful. I dropped off my dog for grooming. It was getting so late in the day no one called me to tell me my dog was ready. I call and call yet no one answers the phone. I decided to head over and see if he was ready. Well he was and the lady at the check out said they had been calling me to come pick up my dog. I asked what number they called because I did not receive a call she said she didn't know.! So clearly they weren't calling the right number so I won't be returning! read more

I went to Petco over the weekend and it's sad to say it looks like they might be closing down. The store had lots of empty shelves, the shelves themselves were extremely dusty and discouraged me from wanting to buy anything. I use to choose Petco over PetSmart, but now it's the other way around. I go to PetSmart because it's clean and I wouldn't feel the need to place my pets toys in the washing machine before I give it to them because of how much dust it's collected. The store is very neglected and either need a new store manager or a new owner that cares. The service, I wouldn't know what to say I didn't have anyone approach me nor did I buy anything. My advice to Petco is come on guys you were my preferred store couple of years ago, I would love to go back and become a loyal customer again, but I can't when it's so dirty in there. read more

So I never ordered online before figured it would be easier than standing in line!! Wrong. Wasn't sure what to do So I called to see what I needed to do. I walked into the store stood in line , there was only one register open and the line was long af . Then while standing in line I decided to called . I literally watched the guy ignore the call as I stood in line Do better Shane !!! read more

Petco - Me on hold / watching Shane ignore my call - Pet Stores Near Me - Palmdale, California

Bruh, yall got rid of your really nice fish guy? for what? and why? when ever I came in, he was extremely helpful and knowledgeable. What power trip manager is doing this to their employees? Last year seemed like the store was getting it together but as soon as new management came in, the 4 associates that greeted me, one was a dog trainer was very very intelligent in products and saved me on time and money, since than that person and a few others have left and that intelligent factor has vanished. How about actually keeping people who are good at their job, wanting to work, instead of hiring people who don't want to be there....oh....that's right corporate petco. read more

Sadly, I cant select 0 stars. On Aug 13 I picked up 8 packs of Wellness fresh dog food. I placed in freezer that day and took one out today to thaw. I checked for code date ( habit) and found it expired May 2023, all of them! How does a store miss 8 packs 3 month out of code? I suggest you buy your pet food elsewhere. read more

BOZO had learned so much from having Greg teach and work with us . BOZO has also learned to hang at the bowling alley while I bowl. Greg has been willing to change his approach working with me as I am deaf and sometimes I get confused but he is always willing to take the extra time with me. read more

Petco - Pet Stores Near Me - Palmdale, California

Online RX orders - don't do it. Petco.com attempts to "fax" the vet to verify the RX. But if the vet does not pick up their fax, or, does not have an online portal with Petco, you're out of luck. It will take 5 to 10 days for Petco to simply cancel your prescription. Good luck with your pet if they need the meds. And Petco vet services does not honor another Vet's prescription. My dog is scratching like a hound, and just needs a few pills. This was a ridiculous run around. If you think buying RX from Petco is going to be easy, just stop. Most vets don't sell meds. And most stores don't prescribe meds. Petco is just trying to force you to bring you pet to their vet center. Petco has one of the largest inventories of pet supplies in the USA. But they won't sell you a few pills for your dog, with a valid RX. It's BS. read more

Came in today with my dog, everyone was nice up till I got on to the cash register, Amanda was on a personal call, she was unloading a crate then when she saw me didn't Acknowledge me she just walked away, then I heard her say to the person she was on the phone with "let me call you back" . They have breaks for a reason personal calls shouldn't be held on the floor when a customer is waiting to be checked out! I've been in when Hella is here I prefer shopping when she is around very helpful and caring. read more

Went to petco today to buy cat food. As I was checking out, the cashier asked me if I wanted to put in my number, so I did and said I don't know why, I don't get anything. She then said well you need the app. I said I don't have the app so what is the purpose of putting my number in. She proceeded to get real snotty and telling me you don't know what people are going through?? Yeah that made sense. Her name is Melissa and she is a snotty condescending little girl. If this is the service that Petco is providing, no wonder they are losing all their stores and closing. I will not be back in. Petsmart is just across the street. read more

I asked an associate for a specific item. associate scanned the tag the where the product was supposed to be, then said she will go check in the back. She came back a few minutes later saying that it was on a pallet of freight so it won't be on the shelf for a few days. In frustration I went a head and placed an order for the product online in hopes that another associate would get the product for me, but a few minutes later I received and email stating that they had canceled the order because they did not have the product. I called the customer care line and explained that they do have the product but no one wants to get it for me, and I asked if they could call the store and have someone get it... customer care just explained the return process to me.... This company is filled with lazy associates. read more

I took my dog in for individual training. Hella is very knowledgeable and provided great training tips, feedback and advice. I would highly recommend. read more

Don't take your dog to the groomer here. I took my golden doodle two weeks ago and while yes, I admit, he was matted in some places, NOT HIS WHOLE BODY, the young girl that did his cut said he would be cut with a 10 which I agreed to. When he came out he looked like he was completely shaved off and had no hair left whatsoever. That was not a 10. All I could see was his bare skin. I started watching YouTube videos about dog groomers shaving matted dogs and they did not look as shaved as my poor Dog. I know I was a neglectful dog owner by not brushing his hair every other day, but she completely shaved his hair and didn't even leave a a little bit of hair left. Will definitely not ever take him back there. Also, their prices have really increased over time. I ended up paying $150 for a job I could have done at home because all she did was completely shave his hair off. read more

They have a terrible selection of products. Petsmart is way better than Petco. Not even close.

Ordered online for pick up. Why does petco charge if the item is not in store? I would have purchased through amazon. Next, I get an email that someone would contact me for free delivery. Okay, I will wait. Next, I get a second email to call. I call twice, first time I wait 20 minutes, I have other things to do. Later, 46 minute wait! Only to speak to someone I can not understand, Im clearly annoyed!!! Why tell me free delivery then tell me that the order was cancelled plus I have to wait 5-7 days for refund, and I should've gotten an email. Clearly I DID NOT!!!!!!! Why would I waste 46 minutes of my life on hold just to hear that the order was cancelled, and I have to wait for a refund!!! By now, amazon would have delivered !!! I will never EVER order, nor buy through petco! I should have just orders through AMAZON! read more

Petco - 46:30 minute wait is ridiculous! - Pet Stores Near Me - Palmdale, California

Customer service was exceptionally good! Associates were all friendly and offered prompt service. One employee stood out to me and made sure I left with a solution to my problem. Their manager Ryan offered help and made me feel welcomed in their store. Usually, I'm a regular customer who comes in often for various things for my dogs. Ryan is usually there also, and he always greets me and asks if I need any help. I usually do, and he seems very happy to give it. He's very knowledgeable and efficient and makes my shopping g experience great! Last week I had a slight issue when I stopped by and was interested in purchasing a new tank for my fish. I was set on one I saw online, but when I came in it was unfortunately sold out. Ryan quickly said he'd double check the back room and their computer to see if he could find it. He couldn't find it, but he did find a similar item that I was able to use my coupon on. He was really knowledgeable with almost all of the products. On the way out I mentioned I was interested in switching my beloved Golden Retriever over to Origin dog food. I was unsure, but Ryan explained the ingredients and the benefits and I quickly made my selection. My dog loved the food and my fish is content in his new tank! Will be returning regularly because of the awesome customer service :) Thank you, Ryan!! read more

I placed an order for dog food earlier in the day. The Doordash deliver service they use returned my order. Did not even attempt delivery and cancelled my order. My order was returned with no reason. $102 was tied up for 7-10 days pending return to my account. In the meantime, my dog I ordered the food for us hungry. I guess he can wait 7-10 days for the return of my money before I can purchase him food. Shame on you and your delivery carrier. Do not shop here. Go to Chewy or PetSmart for your pet needs! Petco does not care about their online commerce line of business! read more

Ive been coming to this petco for about ten years. I take my dog to the grooming section here for his bath and nails. Ive never thought to leave a review but my dog smells so darn good this time. All his wrinkles were so clean and his crooked ass teeth were so shiny! I really appreciate a clean pup before parties. Thanks groomers! TANK read more

Petco - Pet Stores Near Me - Palmdale, California

It's 10:50 on Tuesday & as I wait at the cash register, there is, in fact, only 1 single person working this giant stored with 5 customers. HIRE MORE WORKERS read more

I come here because I work in the area and it's easy to pick up supplies after but this store is the worst Petco I've been in. I'm consistently checked out by rude employees who can't take a second to smile and an obvious manager who does not care. This was one thing, but today I find out that the gentleman who helps me fish no longer works in that department. I'm not sure why or what happened but it seems like very poor management to take away the title of the only person in the store who is happy to help and knows more than everyone. Hopefully, corporate sees this and tries to fix this store because I honestly don't know how they even run and can be proud of a 2 star rating. read more

This Petco is pretty good, workers are friendly and I adopted my dog Honey here. I will give the store 4 stars, but I wanted to post about the rescue Halfway To Home that has dog adoptions here. I'm concerned that they do NOT care for the dogs as they should at Halfway to Home. Like I said, we got Honey there about a month ago and we love her so much. She is an anxious dog and has made tremendous progress. We noticed she had an ear infection and we took her to a vet. It is costing us over $200 after she gets treated and we get antibiotics. She also has a tooth that needs to come out soon. The ear infection was chronic and very swollen. All I have to say about this is, what is Halfway to Home doing to care for these animals? Are they just leaving them uncared for until someone adopts them? What measures are they taking to make sure the dogs are relatively healthy and generally in good health? Are they putting up dogs for adoption knowing the dogs have medical issues that will cost owners hundreds/thousands of dollars? I don't regret the adoption, but these conditions need to be KNOWN to potential owners. Don't leave them in the dark because there could be a health issue that is life-threatening that could be treated if the owners know about it. read more

Hella is a great dog trainer! They have great prices on training and she did a amazing job with our Doberman puppy, Lady! Shes so well behaved now and super friendly! read more

I had a bad experience with a single employee, but judging from other reviews, it seems her attitude falls in line with a disappointing pattern of employee behavior. Let's call her Barb. As I examined the betas in their small cups, I noticed a dead one. I grabbed the cup and presented it to Barb saying, "I think this fish is dead." She grabbed the cup out of my hand, gave me a begrudging "thanks," then promptly sped off. A little while later, I was taking pictures of fish because I thought they were cute. I was not using flash, nor was I tapping on the glass or doing anything to be a nuisance. Barb approached me from behind and bluntly stated, "You can't take pictures or videos of our animals." This rule was never made clear to me. I frequently take pictures of the animals and there are no signs expressing this rule. I laughed nervously and apologized. She grimaced and walked away. I find this policy ridiculous. I also think that there should be signage indicative of this policy. Lastly, I did not appreciate the rude attitude of said employee. Do yourself a favor and go to the pet smart across the street. read more

I was a little hesitant to bring Waffles to the groomers again because of a bad experience. My boyfriend had taken him to another Petco location in OC to get groomed before and upon picking him up, he was informed that Waffles refused to have his teeth brushed. I found that odd because he was usually pretty compliant before. After that particular visit, Waffles was extremely mouth shy and would try to hide his face in a corner or under a chair every time he saw you approaching with a toothbrush. I think whoever groomed him then must have been really forceful or rough. We resorted to grooming him ourselves for awhile because I couldn't stand the thought of another person potentially hurting him; however, grooming a dog while sporting a pregnant belly can be cumbersome so I thought I'd give the groomers one more shot. I spoke to Amanda on the phone about questions I had regarding their grooming services and I believe Tawni was the one who actually groomed him. Both girls were sweet. I dropped him off at 8 a.m. and was able to pick him up at 11 a.m. I asked Tawni to try and brush his teeth and warned her that he was mouth shy. Upon picking him up, I was pleasantly surprised to find out that she was able to brush his teeth! She noted that you could really tell that he didn't want his teeth brushed, but he never tried to bite her. The latter isn't a surprise though because Waffles doesn't really have an aggressive disposition to begin with. For $40, my corgi was clean, silky, and smelled great! He appeared happy and not traumatized, which makes the whole visit worth every penny. read more

Petco - Waffles after a visit to the groomers.. happy and clean corgi ftw! - Pet Stores Near Me - Palmdale, California

Move to Lancaster about a year ago looking for someone to take care of my lil family. I received an email advertising describing the services at Petco so made I made an appt. First's time walking in they greeted them like it was their family. They did a wonderful job and I recommend Petco for my family needs. Thank you read more

Thank you Tamara in the grooming department!! I have a very fluffy husky who needs a lot of help when it's shedding season. It's now not an issue now that we found Tamara! We bring him in every other month and she does such a great job with him. He's usually nervous and not happy but with her, he has no problem and is happy to go with her. He was a mess before we took him in and when we picked him up he was fresh as a daisy and looked so handsome! Thank you again! read more

Very unprofessional., "James" the giant peach cashier clerk was very unprofessional, didn't care to acknowledge the fact that he was very rude to even ask if I was a member so I can take advantage of the savings, long time customer, never dealt with this before, he told me his manager was close by so I could complain if i had an issue , Manager was just as rude , didn't catch his name but the guy had hardly any hair , serious training g needs to be done here from the manager to the clerk . Get it together Petco ! read more

So I went to get some new fish for my tank and there was a heavy set lady that made me feel dumb because I asked her a question about a certain fish and then she told me I'm not gonna sell u the fish because you know about the fish read more

The lady with a monkey with gloves on her forearm is rude. Asked for an item, dewormer and with an attitude that they are locked up behind a glass case. What made the experience more pleasant was the man with raiders tattoo on his hand (sorry for not getting people's name). He walked me back to the aisle where the dewormers, and took me to the glass case. His customer service skills was great. read more

Ive never been to a pet store and told I could not take a picture of a fish. When asked why, all the woman that told my son trying to take a picture that its company policy not to take pictures of the fish so he deleted it from his phone. Kinda disappointed. Will definitely stick to High Country Feed & Pet on Q/20th E. read more

Petco - Petco will not allow you to take a picture of a fish there unlike High Country Pet and Feed - Pet Stores Near Me - Palmdale, California

Petco was the best. I called in and a very nice young lady answered all my questions and service was excellent. Very timely. My dog looked great Thank you Groomers read more

Petco - Pet Stores Near Me - Palmdale, California

One of the cash registers asked to many questions about my pet and than told me I spoil my pet this is not good for business I will look for a alternative way to buy food for my pet you should keep your opinions to yourself read more

Took my dog in to be groomed. Let the groomer know that my dog has a reaction to being shaved if you don't leave the guard on. After a day I realize the underneath of his tail is completely shaved and raw. Go in and talk to manager (Anthony). After making us wait over 15 minutes he comes out says I talked to the groomer she says his tail was matted(not true) and that I had said it was ok to shave (also not true!) when I tell Anthony that's 100% not what happened he basically gives me the oh well!! No apology, no offer of a refund. He did give me a discount on the medicine I had to buy!!! He told me they would pay for a vet visit just let him know and he'd meet me there. I call 2 hours later to say I've decided to go to the vet and he tells me no one can meet me now!! Horrible customer service will definitely not be going back! read more

Petco - This is my dogs tail after being groomed. - Pet Stores Near Me - Palmdale, California

Terrible Service. Had a grooming appointment for my dog for 2 weeks, they decided to reschedule me since groomer called out instead of honoring bookings & making sure they have enough personnel to cover their already booked appointments. Always an issue with getting additional services or anything regarding to Grooming since always over booked, so if overbooked, shouldn't they have more people working to allow more bookings? Doesn't make sense how they function with being overbooked but not having enough workers. ¡TERRIBLE! .... not going to use them going forward. read more

The girl at grooming will make you answer all of her questions before she will let you know if they have time to do a nail grinding. I rushedly asked twice while she's typing since it is 90+ degree heat. I've been going there for 13 years with updated vacc. My dog was waiting in the running car, what a huge waste of time. read more