This is my first visit to Palmdale Veterinary hospital. I just moved in the area and saw all the…read moregreat reviews. And I must say they were right everyone was super friendly and accommodating.

I recently moved to the Antelope Valley and was looking for a veterinarian closer to home. After…read morereading Yelp reviews, Palmdale Veterinary Hospital seemed like the best choice based on its high ratings and positive feedback. Over the past two months, I've been here approximately 6-7 times with our three dogs for exams, vaccines, and an unexpected surgery for my mom's dog, whom I also recommended to this hospital. The surgery itself went well, and the cost was actually very reasonable considering the procedure. Unfortunately, my experience with the customer service has been consistently disappointing. The wait times have been long at nearly every visit. I understand that emergencies happen, but what concerns me more is how clients are treated by the front office staff and office manager. They often come across as dismissive, lacking compassion, and sometimes even condescending. Instead of simply relaying information, they sometimes seem to offer medical explanations that should really come directly from the veterinarian. When I asked to speak with the veterinarian to clarify questions about my dog's care, I was repeatedly routed through several staff members before getting any answers. That process was frustrating and unnecessary. After my mom's dog's surgery, I expected a little more compassion and guidance. Instead, it felt like we were rushed out the door. We received only limited explanations about medications, dosing schedules, and post-operative care. The focus seemed to be on scheduling the next appointment rather than making sure we understood how to care for our pet at home. When we asked why another appointment was necessary, the only explanation given was, "The doctor said so." During one visit, while waiting for my pet, there were three employees at the front desk, yet no one acknowledged me for about 20 minutes. Even after finally checking in, I continued waiting without any updates. Because this has happened repeatedly over multiple visits--not just once--I don't believe these are isolated incidents. The veterinarians appear knowledgeable, and the pricing has been fair. However, the front office is often the first and last interaction clients have, and unfortunately, it leaves a negative impression. I genuinely hope management addresses the customer service experience because I would like to continue bringing my pets here. As it stands, though, I am considering taking my business elsewhere unless I see meaningful improvement.

First pet animal hospital ive been to up here I am originally from the San gabriel valley so ive…read morebeen to hospitals around here and this is a really good place, they work with you and have payment plans as well

We had been here once before and had an OK experience. This is definitely one of the places that is…read more"overly cautious " or prefers to give you the higher end treatment option to support their finances. This most recent time, we took our dog in because we couldn't get an appointment at our regular vet. They had the same day regular appointment. Our dogs face had swollen instantly. We weren't sure if it was a snake bite or a bug bite. Or something with salivary gland. First and foremost, the girl at the desk was quite rude. Not the type of person you would want on your front lines of customer service. They did all the proper steps except for not doing a blood smear test to test for venom. The doctor kept saying this is what she thought it was, but she was not doing the test to see if there was venom. She did do an aspiration test. Which had to get sent out so we waited for that. But unlike most vets who would treat that procedure as surgical and shave the area in which they are extracting from. They just chose to stick the needle in and extract. In the meantime, she recommended overnight hospitalization and doing the anti-venom treatment. The anti-venom treatment is not cheap, plus they wanted to charge us almost $1000 to hold her in a facility overnight, where there was no staff. The specific line item for staff was $500. And there was no one there overnight only one check in at midnight. This is robbery. There are really great options in the area, but this is not it. I've learned from one of the other vets in the area that the number one mission for a veterinarian is to be of service. That is not this place. We see so much price gouging from various businesses like this. There are much better options in terms of customer service, fairness of pricing and treatment recommendations, and professionalism. I went and got a second opinion and then saw my regular vet. It's also nice to work with places who will instantly send you the medical paperwork via email and stay in communication with you via text. You don't get that at pet check engine. I do not recommend.

I've had a great experience with this clinic up until today. The staff and vet techs are always…read morekind, and the environment is welcoming--my wife especially likes coming here. However, I'm really disappointed with how today was handled. My dog was spayed just 22 days ago, and we brought her in due to discharge when she urinates. I assumed this would fall under a recheck, but instead we were charged $75 for the exam (not even the usual $45), and the total visit ended up costing over $200. After already spending over $1,000 on the surgery, this felt excessive and honestly like we were being taken advantage of. Situations like this should be handled with more understanding and consideration--especially when it's related to a recent procedure they performed. To make matters worse, our regular doctor wasn't there (on vacation), and we were seen by a temporary vet, which made the experience feel even less personal. I still appreciate the kindness of the staff, but this experience left a bad impression. It shouldn't feel like it's all about the money, especially when clients are already investing so much in their pet's care.

Do not take your Frenchies here! They discriminate the breed and only tell you how they are a…read morenightmare breed. I should have known from the first visit I had a bad feeling but this office is close to our home. I bought their $330 puppy package did all of her shots and first year well care. I went today with a healthy dog to discuss her spay and left paying $72 with a laundry list of unnecessary procedures they want to perform on a healthy dog. Procedures they won't even do! I have no problem paying for necessary care that's medically necessary but not the money grab that this place is! Stay far away from here!

Please absolutely under no circumstances bring your pet here if you care about them!!!…read more In my experience, it felt like the priority was selling expensive procedures rather than providing thorough, compassionate care. When I first brought my dog in, the veterinarian--a blonde woman--spent only a couple of minutes examining him before asking me what was wrong. She didn't even notice his hernia, and after listening to his heart with a stethoscope, she never mentioned that he had a heart murmur. I left with no real answers as to why my dog had stopped eating, other than being told he needed surgery immediately, with an estimated cost of over $6,000. Later that same week, I returned because my dog was clearly in pain and I was simply hoping to get him some pain medication. This time I saw a different veterinarian, a man, and the very first thing he said after listening to my dog's heart was, "Your dog has a very significant heart murmur." How is it possible that two veterinarians at the same clinic, only days apart, could have such completely different findings? I was devastated. I was crying, and the staff assured me they would make things right and that someone would contact me to discuss what had happened. No one ever followed up. In the end, I took my dog to a veterinarian in Santa Clarita whom I trust, and I wish I had gone there from the beginning. I will never ever ever return to this place I know my dog would have died in surgery Please please go anywhere else I can't express this enough!!

Let me start this review off by saying that I have been bringing ALL of my pets and my family's…read morepets to Dr. David for 8 years now. He is the BEST veterinarian that you are going to find in Palmdale. The way he shows compassion and care to every single client AND patient is something most veterinarians do not do anymore. We recently needed to say goodbye to my sister's dog and the way Dr. David showed patience and compassion to my niece, who is on the spectrum, that moment made the process just a tad easier. He also helped my dog cross the rainbow bridge in January after being her veterinarian for EIGHT YEARS. The way Dr. David was affected is enough to show anyone the kind of quality care he provides. We truly love Dr. David and all his staff!

We absolutely love this veterinary clinic and feel so lucky to have them! We bring all four of our…read morepets here (three cats and our dog) and every experience has been wonderful. Today, our dog had a dental cleaning and a fatty growth removed, and the entire experience was exceptional from start to finish. The pre-surgery check-in was incredibly efficient and organized, but what stood out most was how genuinely kind and caring every member of the staff was. They welcomed us with so much warmth that they truly felt like family. What I also really appreciate is that the doctors and staff are friendly and attentive even when the pet isn't directly their patient. Everyone seems to genuinely care about the animals and the families who bring them in. You never feel like you're just another appointment. We've trusted them with all four of our pets, and today was another reminder of why we continue to come back. Veterinary visits can be stressful, especially when your pet is undergoing a procedure, but their compassion, communication, and professionalism make such a difference. Thank you to the entire team for taking such wonderful care of our fur babies and for always making us feel so welcomed and cared for. We're incredibly grateful for you all!

On June 2, 2026, I requested email copies of the lab results for our female cat, Goldie. We paid…read more$200 for these tests and urgently need them to compare against current labs, as Goldie is very sick with FeLV and time is of the essence. After a full week passed with zero response to my email, I called the office. The receptionist informed me that the doctor had to approve the release of the reports, but promised she would follow up and someone would get back to me. It has now been three weeks since my original request, and I have still heard absolutely nothing. Withholding medical records that a client has paid for--especially when dealing with a critically ill pet--is unprofessional and deeply disappointing. We trusted AV Animal Hospital with Goldie's care, but their complete lack of follow-through and communication during a stressful time is completely unacceptable. I would think twice before bringing a sick pet here if you expect timely access to their medical history.

Initially I had put a post how wonderful they were how attentive and kind compassionate they are…read morehowever they did Overlook a request that I put to get a print of my dog's nose that's something I can never get back it's on my receipt and I know that there's nothing they can do but please be cautious for what you request for your animal make sure that you get what you need to remember your baby. The most precious thing I wanted from her and I did not get I was told that I got a paw print however I received a casted paw print all I wanted was my dog's nose print I'm sorry that was so much to ask of someone who was having to put their baby to sleep.

If I could give 0 starts I would after my experience with this place today. I called earlier this…read moreweek to schedule an appointment with the vet (at first) because my dog has been having allergies and wanted to get him an allergy shot. On the phone with whoever schedule me my appointment the girl suggested that I just do a nurse visit and try the allergy shot first to see if it helps before I make an appointment with the actual vet so I was like OK perfect let's do that. I come in for my dogs appointment today with my dog and the girl who is sitting up front checks me in and after waiting there for 10 minutes, they call me back just to tell me that they actually can't do the allergy shot today because it requires an exam by the doctor since my dog hasn't been seen by the vet since 2025, which was just last year so if I wanted to be seen today still by the vet and get the allergy shot I would've had to pay a walk-in exam fee, which is bullshit considering I actually made an appointment for today. So after that, I just decided I'm going to start taking my dog somewhere else for his vet care because high Desert animal care Hospital has just gone downhill over the last couple years.

The vet did it again! Dr. Andrew and all the staff provide amazing, compassionate animal care. From…read morerountine visits to emergency surgeries, this place has always delivered great care to my fur babies. I am so grateful

I am not sure exactly what is going on at Mission hospital but they are excessively price gouging…read morefor services. Yes the exam is $15, but the cost for any treatments after that are insanely sky high. Cost for international certificate for dog to fly used to be $150 now they're charge $500. Cost to pack ears for ear infection , $700. Completely ridiculous. I know they are popular for cesarean section for frenchies. Not sure what they're charging for that these days. Prices for any other services are completely rediculous. So my dog had an accident and had minor surgery here. Dr told me to bring back dog in 5 days for a check up on the surgery. I bring the dog back at 6pm on a Tuesday, the vet tech at the register is telling me the day vet has left and the night one won't be there for 1 or 2 hours AND that vet will not follow up patients from the other vet. The girl tells me if I want I can take my dog to another vet. Young girl, why in the *H would I pay to take my dog to another vet when I have already laid this vet for the surgery and it's this vet who told me to come back. Then they tell me come back Thursday which is New Year's Day. Okay I am here and lo and behold they're closed. This is 2 -60 mile round trip trips I have taken for no reason. They never told me in the first place make sure to come when the certain vet is on. They really do NOT care about their custome

I've been taking my pets to Palm Plaza Pet Hospital for as long as I can remember, and my parents…read morehave been going there since long before I ever did. I honestly can't imagine trusting anyone else with our animals. Not only have they always been kind, compassionate, and accommodating to me, but I've watched them extend that same patience and grace to countless others--including my elderly dad, who has no patience, doesn't hear well, and definitely has no filter. They never make him feel like a burden. They simply smile, repeat themselves as many times as needed, and treat him with kindness. Dr. Stone is absolutely amazing. She takes the time to explain what she's thinking, walks through the possibilities, and focuses on ruling out less invasive options before recommending expensive procedures or surgery whenever it's appropriate. I've always appreciated that she never makes you feel pressured--only informed. It's clear that her priority is giving every pet the best care possible. Today, I witnessed something that reminded me exactly why they're my vet of choice. A neighbor came in to tell the staff about a stray cat outside that had been mauled by a dog. From what I overheard, the injuries were devastating. Instead of saying, "There's nothing we can do," three staff members immediately grabbed a pet carrier, ran outside, carefully brought the cat in, and did everything they could. Later, I was told the cat's injuries were too severe to survive. While that absolutely broke my heart, I found comfort knowing that its final moments were spent in the hands of people who cared enough to help instead of looking the other way. Moments like that say everything about the kind of people they are. I'm incredibly grateful for Dr. Stone and the entire team at Palm Plaza Pet Hospital. They care deeply--not just for the animals, but for the people who love them. Thank you for being the kind of veterinary team our community is so fortunate to have.

I recently had to bring my dog here for cremation, and while it was one of the hardest moments I've…read moreexperienced, Malissa handled everything with compassion and professionalism. From the moment I arrived, Malissa treated both me and my dog Gordo with dignity and care. She explained the process clearly, gave me the time I needed, and never made me feel rushed during such an emotional situation. Malissa's kindness made a painful experience a little more bearable. The clinic was clean and calm, and it was clear they understand how important pets are to their families. I truly appreciated the respect Malissa showed throughout the entire process. Thank you for helping me say goodbye to Gordo in a way that felt peaceful and respectful.

Hands down our go to vet for emergencies. I've taken a pup here from accidental poisoning called…read morethem and told them we had an emergency and they took the pup into critical care all within a 15 minute time span. They induced vomiting right away and took great care of our furry friend. He's now doing great with his family, no neurological damage and is living his best life! I've also taken a foster kitten here where they provided him with great kitten food and excellent care tips.

Be ware this place has changed is very sad because it was very trustworthy before…read more Now it's overpriced & horrible customer service !! Groomer as well very rude & unprofessional They book your appointment & if you need to make adjustments to the date of appointment they keep Your money & don't reimburse you back!! But they never advise you of this while booking !!

Very compassionate Vet, Dr. David and vet techs! I brought my beloved 6 year old guinea pig who…read morewas very sick , and I just knew wasn't going make it. While trying to get his lab tests, he ended up passing. . They tried reviving him, but it was just his time. The Vet Dr David came in to break the news to me. He gave me a hug and they reimbursed the lab tests fees without me even asking I appreciated their efforts.

I've taken several pets here in years past and was always pleased with the treatment and service…read more This week my dog got a severe laceration over her ribcage, like a sausage size chunk of flesh scooped away. The place was busy on a Sunday so since she was stable I figured better care could be offered Monday. The Phone system is set up to make you give up on trying to speak with a human. A long slow reading of numerous options you don't want or need, then deafening hold music that would be a war crime to subject POWs to. After exhausting all other options and unable to get someone on the phone, I used the online appointment system that the phone system pushes callers off to. From a drop down menu I selected 10am as my first choice. The system accepted my request and said someone would contact me to confirm. Closing time came and went with no message, email, or call. So the next morning I called about 30min after opening time to find out if the appointment was on. The person I finally got on the phone practically sneered at me, that they don't OFFER appointments at 10AM. Funny, because their online appointment booking system sure does!!! Ended up driving PAST their office for a 4 figure surgery elsewhere. I wonder if this is an effect of the "Private equity buying up all the Veterinary practices" situation people are talking about?