First pet animal hospital ive been to up here I am originally from the San gabriel valley so ive…read morebeen to hospitals around here and this is a really good place, they work with you and have payment plans as well

We had been here once before and had an OK experience. This is definitely one of the places that is…read more"overly cautious " or prefers to give you the higher end treatment option to support their finances. This most recent time, we took our dog in because we couldn't get an appointment at our regular vet. They had the same day regular appointment. Our dogs face had swollen instantly. We weren't sure if it was a snake bite or a bug bite. Or something with salivary gland. First and foremost, the girl at the desk was quite rude. Not the type of person you would want on your front lines of customer service. They did all the proper steps except for not doing a blood smear test to test for venom. The doctor kept saying this is what she thought it was, but she was not doing the test to see if there was venom. She did do an aspiration test. Which had to get sent out so we waited for that. But unlike most vets who would treat that procedure as surgical and shave the area in which they are extracting from. They just chose to stick the needle in and extract. In the meantime, she recommended overnight hospitalization and doing the anti-venom treatment. The anti-venom treatment is not cheap, plus they wanted to charge us almost $1000 to hold her in a facility overnight, where there was no staff. The specific line item for staff was $500. And there was no one there overnight only one check in at midnight. This is robbery. There are really great options in the area, but this is not it. I've learned from one of the other vets in the area that the number one mission for a veterinarian is to be of service. That is not this place. We see so much price gouging from various businesses like this. There are much better options in terms of customer service, fairness of pricing and treatment recommendations, and professionalism. I went and got a second opinion and then saw my regular vet. It's also nice to work with places who will instantly send you the medical paperwork via email and stay in communication with you via text. You don't get that at pet check engine. I do not recommend.

I've had a great experience with this clinic up until today. The staff and vet techs are always…read morekind, and the environment is welcoming--my wife especially likes coming here. However, I'm really disappointed with how today was handled. My dog was spayed just 22 days ago, and we brought her in due to discharge when she urinates. I assumed this would fall under a recheck, but instead we were charged $75 for the exam (not even the usual $45), and the total visit ended up costing over $200. After already spending over $1,000 on the surgery, this felt excessive and honestly like we were being taken advantage of. Situations like this should be handled with more understanding and consideration--especially when it's related to a recent procedure they performed. To make matters worse, our regular doctor wasn't there (on vacation), and we were seen by a temporary vet, which made the experience feel even less personal. I still appreciate the kindness of the staff, but this experience left a bad impression. It shouldn't feel like it's all about the money, especially when clients are already investing so much in their pet's care.

Do not take your Frenchies here! They discriminate the breed and only tell you how they are a…read morenightmare breed. I should have known from the first visit I had a bad feeling but this office is close to our home. I bought their $330 puppy package did all of her shots and first year well care. I went today with a healthy dog to discuss her spay and left paying $72 with a laundry list of unnecessary procedures they want to perform on a healthy dog. Procedures they won't even do! I have no problem paying for necessary care that's medically necessary but not the money grab that this place is! Stay far away from here!

Let me start this review off by saying that I have been bringing ALL of my pets and my family's…read morepets to Dr. David for 8 years now. He is the BEST veterinarian that you are going to find in Palmdale. The way he shows compassion and care to every single client AND patient is something most veterinarians do not do anymore. We recently needed to say goodbye to my sister's dog and the way Dr. David showed patience and compassion to my niece, who is on the spectrum, that moment made the process just a tad easier. He also helped my dog cross the rainbow bridge in January after being her veterinarian for EIGHT YEARS. The way Dr. David was affected is enough to show anyone the kind of quality care he provides. We truly love Dr. David and all his staff!

Please absolutely under no circumstances bring your pet here if you care about them!!!…read more In my experience, it felt like the priority was selling expensive procedures rather than providing thorough, compassionate care. When I first brought my dog in, the veterinarian--a blonde woman--spent only a couple of minutes examining him before asking me what was wrong. She didn't even notice his hernia, and after listening to his heart with a stethoscope, she never mentioned that he had a heart murmur. I left with no real answers as to why my dog had stopped eating, other than being told he needed surgery immediately, with an estimated cost of over $6,000. Later that same week, I returned because my dog was clearly in pain and I was simply hoping to get him some pain medication. This time I saw a different veterinarian, a man, and the very first thing he said after listening to my dog's heart was, "Your dog has a very significant heart murmur." How is it possible that two veterinarians at the same clinic, only days apart, could have such completely different findings? I was devastated. I was crying, and the staff assured me they would make things right and that someone would contact me to discuss what had happened. No one ever followed up. In the end, I took my dog to a veterinarian in Santa Clarita whom I trust, and I wish I had gone there from the beginning. I will never ever ever return to this place I know my dog would have died in surgery Please please go anywhere else I can't express this enough!!

Coming here to get a second opinion has probably extended our dog's life, or at least improved its…read morequality. We'd had a big blood panel run by our previous vet to monitor an ongoing issue, and also to see what else might be going on, because we could tell that something was off. Previous vet said everything was within normal range. Well, no. Dr. Burch looked at the test results for a minute and spotted a value that was very not normal. Now we have a way to follow up and provide our girl with care, and our family is grateful.

On June 2, 2026, I requested email copies of the lab results for our female cat, Goldie. We paid…read more$200 for these tests and urgently need them to compare against current labs, as Goldie is very sick with FeLV and time is of the essence. After a full week passed with zero response to my email, I called the office. The receptionist informed me that the doctor had to approve the release of the reports, but promised she would follow up and someone would get back to me. It has now been three weeks since my original request, and I have still heard absolutely nothing. Withholding medical records that a client has paid for--especially when dealing with a critically ill pet--is unprofessional and deeply disappointing. We trusted AV Animal Hospital with Goldie's care, but their complete lack of follow-through and communication during a stressful time is completely unacceptable. I would think twice before bringing a sick pet here if you expect timely access to their medical history.

Staff is always so kind and caring when taking care of our pets…read more They have helped us with our pets passings and been very thoughtful.

Extremely caring vet and staff. Very reasonable prices. Will continue taking my babies here. It's…read morethe only local vet that has done everything my cats have needed. Other vets around here tried to do unnecessary everything! They were out for money, where High Desert isn't. Your pet comes first!

A little overpriced but helped my kitty, will be coming here again , they also do shots for a good…read moreprice too

The vet did it again! Dr. Andrew and all the staff provide amazing, compassionate animal care. From…read morerountine visits to emergency surgeries, this place has always delivered great care to my fur babies. I am so grateful

I've been taking my pets to Palm Plaza Pet Hospital for as long as I can remember, and my parents…read morehave been going there since long before I ever did. I honestly can't imagine trusting anyone else with our animals. Not only have they always been kind, compassionate, and accommodating to me, but I've watched them extend that same patience and grace to countless others--including my elderly dad, who has no patience, doesn't hear well, and definitely has no filter. They never make him feel like a burden. They simply smile, repeat themselves as many times as needed, and treat him with kindness. Dr. Stone is absolutely amazing. She takes the time to explain what she's thinking, walks through the possibilities, and focuses on ruling out less invasive options before recommending expensive procedures or surgery whenever it's appropriate. I've always appreciated that she never makes you feel pressured--only informed. It's clear that her priority is giving every pet the best care possible. Today, I witnessed something that reminded me exactly why they're my vet of choice. A neighbor came in to tell the staff about a stray cat outside that had been mauled by a dog. From what I overheard, the injuries were devastating. Instead of saying, "There's nothing we can do," three staff members immediately grabbed a pet carrier, ran outside, carefully brought the cat in, and did everything they could. Later, I was told the cat's injuries were too severe to survive. While that absolutely broke my heart, I found comfort knowing that its final moments were spent in the hands of people who cared enough to help instead of looking the other way. Moments like that say everything about the kind of people they are. I'm incredibly grateful for Dr. Stone and the entire team at Palm Plaza Pet Hospital. They care deeply--not just for the animals, but for the people who love them. Thank you for being the kind of veterinary team our community is so fortunate to have.

I recently had to bring my dog here for cremation, and while it was one of the hardest moments I've…read moreexperienced, Malissa handled everything with compassion and professionalism. From the moment I arrived, Malissa treated both me and my dog Gordo with dignity and care. She explained the process clearly, gave me the time I needed, and never made me feel rushed during such an emotional situation. Malissa's kindness made a painful experience a little more bearable. The clinic was clean and calm, and it was clear they understand how important pets are to their families. I truly appreciated the respect Malissa showed throughout the entire process. Thank you for helping me say goodbye to Gordo in a way that felt peaceful and respectful.

Hands down our go to vet for emergencies. I've taken a pup here from accidental poisoning called…read morethem and told them we had an emergency and they took the pup into critical care all within a 15 minute time span. They induced vomiting right away and took great care of our furry friend. He's now doing great with his family, no neurological damage and is living his best life! I've also taken a foster kitten here where they provided him with great kitten food and excellent care tips.

Already left my review about this place but here are some photos for reference on how they treated…read morethis poor lil pup. Question everything they charge you for. That's my take. They over charge you. The doctor tells the techs to hike up the pricing and get you to pay for unnecessary lab work. Trust no one.