have been waiting for 30 minutes. Was told 20 minutes which wouldn't normally bother me but I can count 12 open tables and eight servers just standing around. Also over hearing the hosts tell other customers 1 to 1&1/2 hour wait while having all these open tables and employees just standing around. Will rate and update review when finally get seated and served. After our visit I am changing my rating mostly in part because of our waitress. Brittany was awesome. She turned what would have been a bad experience into a decent dinner. If we return we will definitely be asking for her. read more

Monica our server was amazing! food very well hit the spot when me and my cousin came in. definitely coming back again! thank you again monica for being very kind! read more

All I wanted was a decent, midrare, juicy steak...all I got was a funky smelling, raw (not rare, RAW) piece of meat that I couldn't even eat. The baked potato was meh with some extra hard parts and a teaspoon of bacon crumbs. Way too much money spent on this to not even be able to eat it. The mango tea was good. read more

This used to be a nice place to stop in for a burger. No more of that. We got here around 2pm; certainly not rush hour. We wanted to sit in the bar so we could watch TV; fortunately there was ONE clean table among the 10-12 that didn't have people seated. It took about 45 minutes to get our food, even though the restaurant was nearly empty. The burger was to die for, which accounts for the one star. But not enough to bring me back. Especially since 2 sandwiches/burgers and 2 beers was over $50. So long, Logans! You used to be a decent restaurant. You're a lousy one now. John R - we gave you another chance and you failed. Big time. read more

We went for a late lunch/early dinner. It wasn't busy or crowded at all, but we stood there waiting to be sat for longer than felt comfortable. It felt like everyone there was new or in training and no one knew what to do. Was just...off. The food itself was good. I have no issues with that. The server was nice although we had several cause there was issues on who was doing what. The interior just felt...I don't know. Lacking. Outdated or old. It just felt like it desperately needs a refresh. We may go back, but it's not high on my list. read more

I ordered takeout two menu items: Kids Meal Ribs, side of fries. Mesquite Wings, fried. The positives: the fries were warm. The server that took my order was polite. The not-so good: The ribs were overcooked and old. The wings were overcooked. The food temperature was lukewarm warm, at best. I was very disappointed with my food temperature, quality and taste. read more

As we speak were here around 4:25 pm and its now 5:10 pm our order are not being serve yet. This is the second time we're experiencing this long wait. This is not acceptable. No more on this restaurant. read more

Logan's Roadhouse - a group of people standing in line - Steakhouses Near Me - Smyrna, Tennessee

To be ignored and waiting over half hour to be acknowledged is the worst an establishment could provide. Great understanding its mother's day but it's no reasons not to acknowledge a guest to let them know you will be right with them. The server was ready to leave and so he decided to ignore us and continue with his 2 other tables. No one offered an apology for lack of customer service. It was only excuses of why they felt it was ok to allow the disrespect and no acknowledgement. Management provided an excuse and said she would talk to him. She never went above or beyond to make sure our experience was ok decent or even manner. McDonald's customer service is better than this. It's a fast food restaurant with better customer service. It's definitely not a chick-fil-a with it's my pleasure or Burger King have it your way. Food was ok but I would have been happier at a fast food establishment. read more

Very good food. The Logan sirloin was perfect. Drinks and appetizers were good. The service was exceptional! Our waitress, Jadyn, was friendly, attentive, and made sure we had everything we needed without being intrusive. read more

One night I ordered Logan's for my family, it was a five meal order with an extra order of the rolls and butter, when I arrived I asked them to make sure that everything was in there and the woman simply responded with "As far as I know" so I was already feeling a bit nervous that they truly didn't get everything. Upon arrival to my house I started separating the food and found that the butter and extra ranch I ordered for my kids chicken tender meals were missing, I asked them to check and make sure and I was unsatisfied with what I came home with. On top of that my children started whining that the chicken was burnt and for what I can see it was, it was too crispy even though I didn't even ask for it, and the fries were so unseasoned and not satisfying. read more

Save yourself and stay away from this restaurant. Pro's: The salad bar. Fresh and plenty of choices. I should have stopped there. Service was adequate. Cons: I had the hamburger steak special with added mushrooms. The onions and mushrooms were completely cooked to death and the meat was so well done and dry. I barely at it. The baked potato that came with the meal was over cooked, but edible with sour cream. My spouse had the Chicken Cobb salad. Mediocre at best. We will never be back. There are MUCH better food choices to spend my money on. read more

Absolutely terrible, baked potato was cold, i ordered a steak medium rare and it was well done. Our beer sat at the bar alone for 20 minutes before it was brought to our table. I must exclaim that the restaurant was in no shape or form busy, I'd even say it was dead. will 100% never eat at a Logan's again. There are too many good steak houses around to pay that much for a terrible experience. read more

We came here for the first time on Mother's Day. It was awesome . They handled the very busy day like champs. Our waitress, as busy as she was upbeat and joyful, a real pro. The menu has an abundance of tempting choices. Our meals were delicious, came out quickly and hot. We were amazed at the quality and portion size for the Price. We can't wait to go back. read more

Never made it to our seat. The place was pretty empty on a late Saturday afternoon, and we asked for a booth, the hostes left, and never came back. Five minutes later, we left and went next door to Hickory Falls, which brought our food out quicker than the hostes could seat us at Logan's. You got one job to seat the customer in a timely fashion! I don't know if it's incompetence or laziness. Your restaurant is only as good as your service. read more

I really do a poor job in looking at reviews these days prior to eating. The food and service was good but the menu say one something but the price come back totally different. The manager can out and said sorry we have so many issues with the menu but didn't adjust the price. Poor managed facility. read more

Don't come here tonight. Kitchen is sooo backed up. Finally got food and the salad tastes like soap and the mac and cheese tastes like apple and cinnamon. They're way off tonight. Go somewhere else. Had a new server doing a great job, but the food ruined it. read more

Brought my dad here for his 70th birthday today and wasn't impressed at all. We got there at noon, just an hour after they opened. My dad had been set on the porterhouse steak, so that's what he ordered. But about 10 minutes after placing our order they came back and said they didn't have any porterhouse steaks. I've never heard of a place selling out of porterhouse steaks within an hour of opening. Two of us ordered mashed potatoes as a side, both came out cold. Logan's Roadhouse definitely isn't what it used to be. However, the service was decent. read more

Servicer Alexis was amazing and great!! The food was delicious especially the chicken and salad. I would recommend anyone visiting or living here! Is was most definitely relaxing and comfortable!! read more

Ordered a ribeye and my brother ordered a sirloin. Couldn't put enough Heinz 57, A1 or even ranch to cover the bad taste and lack of seasoning. Also, the restrooms were disgusting - making you wonder how bad the kitchen could be. As far as busyness - the restaurant is mostly empty. I should have checked out the reviews before trying to order a steak in this area read more

Alexander was a fabulous server. Funny, attentive and his recommendations were excellent. Food was excellent. read more

Logan's Roadhouse - Roadhouse Steak Cobb Salad - Steakhouses Near Me - Smyrna, Tennessee

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My coworkers and I came here for lunch and it was great! The place was very clean, everyone wore masks, they had the tables separated and I felt very safe. I loved the Wood Grilled Chicken, loaded baked potato, Country Style Buttermilk Chicken, and the cinnamon apples. The staff was super friendly and accommodating. read more

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I used to love going to Logan's for their delicious bread, fast service and great margaritas. However on two separate occasions I went against my better judgment and got food poisoning both times which makes me question if they are cooking in old grease or not cleaning properly. It is unfortunate that this establishment has lost my trust. read more

Got a 8oz sirloin, loaded baked potato, and salad. Kristin S. was my server and was super nice, kept my drink filled, food was delicious and perfect, my day was better because of her. She kept checking on us and made me laugh, and when I was about to leave, I asked for another butter, she got it. My rolls were hot, I got ranch when I ran out, she was very observant and noticed that I was out. read more

No no no went in and got seated right away after 15 minutes no one ever showed up to ask us if we wanted anything told him we would want to be seated at the bar maybe someone would see us but the service was horrible don't go there ended up going to Hickory Falls it was great read more

Every time I order from this restaurant now the food is terrible quality. It's like it changed over night!! I will never return. I do not recommend this restaurant!! read more

Logan's Roadhouse - This was supposed to be a Cobb salad? I used to be a loyal customer. - Steakhouses Near Me - Smyrna, Tennessee

Read reviews prior to coming here, with that said... when we arrived we were greeted quickly and seated. Our waiter came quickly took our drinks and appetizers and they were out quickly. Placed order and also came quickly. The service and food was amazing. The ambiance was calm, location wasn't empty either. I would return again. read more

DO NOT GO HERE, me and my family went out to have dinner for my birthday and you know we got are food and we ate are food then it came time to pay for everything and then we get ready to leave my boyfriend accidentally left his wallet so one of the employees knew my brother so she text him and was like" one of your people left there wallet" so you know we turn around because we are literally right down the street so my boyfriend goes in to get his wallet and everything and you know he checks it to see if everything was in it and it wasn't some stole almost $200 dollars out of his wallet and so we ask to see that cameras and they proceeded to say that they don't have cameras which is a lie y'all have to have fucking cameras like and it's crazy because we literally wasn't even gone for more than 10 min y'all they some thieves and liars read more

Ordered the pulled pork family meal. Spent $50 before taxes and delivery. The pulled pork looked like dog food or the precooked bque nothing like the pic of real hand pulled no sauce on the site. I got mushy presauced product that you get from the meat/prepackaged foods in the grocery for $10.00. Ordered it through delivery received only the 6 rolls that I ordered extra. Spent $13.00 on delivery to have to drive to the restaurant to pick up the dozen rolls I paid for. I will never eat at this location or ever order the family meal from any Logans again. read more

Logan's Roadhouse - What I got pulled pork bque - Steakhouses Near Me - Smyrna, Tennessee

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I was just at the Logan's in Dickson yesterday and decided to go back today as a treat with my youngest son. I had a conference call for work to jump on, so we decided to order to go. I Ordered the full rack of ribs with a sweet potato and a wedge salad for myself and a cheese burger with fries for my youngest son. We also ordered the zucchini fries as an appetizer. I will say that the food we got was very good. The full rack was tender and fall off the bone delicious. My son enjoyed his cheeseburger and fries very much. But upon arriving home (about 20-30 minutes from this location) I noticed that both my salad and zucchini fries were not in the bag. Now, I know mistakes happen...I worked, managed, and have even owned restaurants in the past. But when I called to say that my food was missing and that I'd be back to pick the missing food up after my conference call, the response was not quite what I expected. Needless to say...I got my salad about 3 hours later, for which I am thankful, but this location needs better training in customer service for sure. Nuff said! read more

I was really hoping Logan's in Smyrna had it together since the last time we gave them a shot and ended up leaving due to poor service....yet another bad experience. Ordered online for curbside pickup, received text that food was ready, replied "here" to let them know I was there. Time passes nobody has shown up so I call and they tell me they no longer do curbside that I need to come in. No problem. I go inside and my order isn't on the togo stand. Now let me preface this review by saying the guy who did help me was very nice and honestly the only one in the entire building besides the cooks that was really hustling. There was an older lady in a red logans fleece propped up at the bar talking to another long haired server while orders piled up in the window. Eventually a manager (I assume) freshly pressed, maybe he had just clocked in idk.... finally shows up to start getting food to the tables - legit like 10 plates had piled up....My order was given to the wrong person so they had to remake it. 30 mins later I get my to go order....12 oz ribeye which got home was a NY Strip, Combo Ribs which were cold fresh out the freezer barely warmed...the only good thing about this order was the rolls...they were hot and fresh. Gave them another chance but management cannot get it right. I do give the guy working the window his props he was trying to get things done. I would suggest another location or go to Longhorn...they usually always get it right! read more

Not ever again! I ordered the American Burger with fries. Everything was cold, lettuce was wilted, the overwhelming amount of fries, sarcasm, was just too much. I generally like Logans, but I have noticed a decline in quality and this is it for me. read more

Logan's Roadhouse - Ahhh, maybe they didn't notice the wilted lettuce? Riiiight. - Steakhouses Near Me - Smyrna, Tennessee

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Never staffed correctly. Always a terrible experience. Browning vegetables, poor service, poor kitchen staff. Longhorn Steakhouse is one stoplight away, I know they cost a couple dollars more a person but Logan's food is subpar angm read more

Logan's Roadhouse - Browning vegetables - Steakhouses Near Me - Smyrna, Tennessee

Took forever for food and then when it came out it was bland and horrible. You can't really screw up a salad but they managed to do so. Crabcakes were disgusting and steak was dry. Only good thing was the bread. Skip this and just go to Longhorn. This place is like the McDonald's of steak houses. read more

The service is fantastic. Hardly ever have to wait. Food is always good and fresh. Edward is the manager over there and if you have any problems, see him and he'll take care of your needs. We also have a favorite waiter who's name is Aden. Enjoy! read more

Their food is always consistent. It's not gourmet dining, but certainly good food. Rarely do I see the same server more than once or twice. But the service is always quite good. read more

Food was gross,besides the queso and rolls. It took awhile to get our drinks out. The food was expensive for not very good quality of food. Would not recommend read more

I just took my wife and mom out for Mother's Day. Our server was very friendly but not attentive. The food was great but the service was the worst I've ever had. I will not be spending any more money at this establishment. I have been here numerous times in the past. There's no excuse for service this bad. read more

Logan's is my jam. I love the rolls, the soup, and chopped steak! I was so sad to see this location close down. So you could imagine how excited I was when they reopened. The first time we went was on opening day, we expected it be to crazy and for their to be some bumps! I mean- it's covid AND they reopened a shut down restaurant. They were out of so much- but that's not their fault, the truck hadn't came in yet. The second time we went we were sat in the back corner right beside the server station near the kitchen and fruit flies were HORRIBLE! Which didn't make sense to us because they literally just reopened- yea- sometimes they are inevitable but the amount was cringe worthy! The third and final time, we door dashed our order and had it set to be delivered around 730ish. We placed the order at 615. Around 7 the driver is already there waiting on our food... and it got picked up at 805 and got to our house at 815. This was frustrating but it's a Sunday night so maybe they were busy. However- the quality was subpar. We had 2 sides completely missing, no butter for rolls (not even the lousy ONE they normally give!), the salad asked for no blue cheese and I swear they put EXTRA. The things that were correct.... were fantastic! Positive note- they have some great wait staff. I just hope they are treated how they are suppose to be. Last management wasn't so great from what I heard! read more

On Thursday, November 1st, I was off from work so Tony and I decided to eat lunch. Not sure of where to go, so many choices we opted to stop at one of our favorite chains..."Logan's Steakhouse" but we had never stopped at this location. It was very clean and the staff was very attentive and happy. We were seated immediately and the waitress was there just as quickly. She brought us our usual drink order, Unsweetened tea with lemon/ lime and budweiser. Tony opted for the 22oz draft. It was around 3:30pm so it was a late lunch, early dinner. We opted to get the dinner for two for $19.95..we chose for our entrees the 6oz Angus Steak (both medium rare) Tony ordered the loaded baked potato and salad with ranch dressing. I opted for the Grilled skewer of veggies and Baked Potato with sour cream and butter. Our appetizer choice was the shrooms' with a horsy dipping sauce and the dessert choice was the Big Chewy Hot Fudge Brownie..we decided to have it to go..we couldn't eat all our food, so we had to take the leftovers home. The food was awesome. The portion size for the amount of money was awesome. I highly recommend this if your dining out with just two people. The ticket with Taxes was only $30.03 plus tip..GREAT value for all that food.. I highly recommend this restaurant..Great location and friendly staff. read more

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Ordered to go inside the restaurant at 5:38 pm. Got order at 6:46 pm. No apology from manager. Other people also waiting long times for to go orders. People eating inside restaurant were getting their orders within 15 minutes. When got home both steaks were horribly overcooked. Medium was super well done & both very dry. It was like eating shoe leather. Couldn't even cut it with a sharp knife. Baked potatoes, corn, mac n cheese plus rolls were all very good. read more