Edit: 4/5 stars Management reached out to me with apologies and a partial refund. They assured me that my experience was not typical and that they stand by price range quotes given over the phone and that they want their pricing to be transparent. 1/5 Stars Called for lockout service. Technician quoted me a price range over the phone and then after waiting for him to arrive, suddenly there were additional fees and the final price jumped 50% over the max originally quoted. When I questioned him on these shady pricing practices he claimed it was standard practice. Avoid this service, find a locksmith with honest and transparent pricing. This service will scam you. read more

I called this locksmith after having my key stolen. was told I was going to wait about 45 minutes into two hours. the locksmith was very rude, but honestly super efficient. I've had to get a key made before and it was super fast. Maybe took 15- 20 minutes. I did have something wrong with my key and needed to get it remade. when the driver arrived, he complained and accuse me multiple times of breaking the key. Made me key and requested me to pay for the broken key. again, the new key was made super fast and as little as 20 minutes. the work is super fast. Drivers are not the best in customer service may invest in some standard operating procedures on What could be expected when working with them i.e. letting the customer a range for the service that they're requesting and/or accurate waiting times the second time I waited four hours, etc. but when they arrive, it gets done Very quickly. read more

EFFICIENCY!! This guy works fast and gets my problem fix right away. Got my car key back right away! Thanks man read more

Locksmith Eastbay - Keys & Locksmiths Near Me

one, the guy said my lock was not pickable, which is a lie and a common grift so that they can just quickly drill your door. But then to replace the $10 cylinder he offered to charge me $120. That's not the best part. There are two screws that hold the lock in place on a door. HE HAMMERED the lock with a chisel for 20 minutes until he sheered the front screw off of this $700 door mechanism Instead of taking it apart to get the screw out, and then said it was broken before he got there and offered to replace the whole thing with a cheaper mechanism for $1100. Contractor friend came out and bought a new cylinder and a screw and fixed it in about 20 minutes for $30. Charge ended up being $200 to destroy my door, good job folks read more

I lost my keys and they came promptly to Richmond. The guy who helped me was named John, and he was really polite and quick. It surprised me how fast they work: it only took about 5 minutes. Although my phone malfunctioned when he called me in the morning, the original time we scheduled, I called the main office and they helped me reach him and he came super quick. The key itself doesn't really slide in nice into the door (I kind of have to jam it in) and it is kind of expensive (over $300 for the first key and $40 for a copy), but for the service, excellent communication, and quickness, I would highly recommend. I understand that this might have been because he was super busy that day and might have been rushing, since we missed our original schedule for the morning. Also, John mentioned that this is a family business, so I'd also recommend their services for that too. read more

Locksmith Eastbay - Logo and contact information on the side of the mobile service van - Keys & Locksmiths Near Me

Driver flipped us off in Martinez CA after giving him the right of way. Very rude and I'm sure unpleasant to work with. read more

Locksmith Eastbay - Van of the driver - Keys & Locksmiths Near Me

This place is an assault on your wallet!!! Just this afternoon, I called to ask for a locksmith to install a smart lock (that we already had!) at our home in Berkeley. A couple of minutes later I get a call from a guy named "Jordan", saying that he would be in the house within 2h max. I thought "great", "quick and efficient". Jordan arrived at my house at 2:30 pm (pic attached) and gave me a call saying he was outside. My husband and he went on the installation details, and I could not believe that he was asking for $300 (for the installation) + $150 for 1h labor. We thought it was outrageous and should have said "No, thank you", but the guy was already here, and we really needed the door to be safe - so we let him do the job. 1h and 40 min later, Jordan leaves our home without cleaning the mess (pictures attached) he made, and asks for $591! $591 for: 1) a smart lock installation that was already purchased by us; 2) a hole that was wrongly measured, so he could no longer screw the metal piece that comes with the lock; 3) a mess; 4) $12 more than it should have been (1h40min it's not 1h50min); 5) a bunch of excuses to explain why he couldn't install the metal piece on top of that hole; 6) $29 for the call Not only took him more than 1h to do the job, but he also required my husband's help to align the lock. This is ridiculous!!! read more

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Just know that the technician is very nice and they are responsive, but they will charge you the very upper most part of the range they give you. It was $159+ to unlock an interior door. They offered to send the invoice to explain. So $19 + whatever work the technician believes necessary so an not to damage the door etc. This was a standard interior door lock. So disappointed. read more

We set up an appointment for the next at a specific place and a specific time. We arrived, waited until 10 minutes after our appointment time and called to make sure our tech was coming. A very gruff man answered and yelled that he had tried to call me 3 times to find out what kind of lock I needed to break. I received NO calls, none were registered on my cell...so it wasn't a " I missed the ringer" type deal. It was just a lie. He finally said he would send a tech who would arrive in 15-29 minutes. The tech arrived...took over one hour to break a standard rotary lock and them charged us $435!!!! I asked about the company 10% discount and he said he was sorry but he was just a contractor for the company and didn't offer any discount. Very disappointing and really felt like we were used just because they knew we needed to get into our Unit. WAAAAYYYYY over priced and misleading. O and D . read more

Locksmith east bay came really fast during worse traffic of the day and were very kind and friendly. They got into the car really fast and reprogram a new key for me! read more

Locksmith Eastbay - New car key - Keys & Locksmiths Near Me

Lost my car key at Oakland for my 2015 Chevy camero The guy from locksmith is they came and made me a key for my car it was very nice and efficient will definitely use use them in the service test out the locksmith in Oakland area promise you that read more

Scammed....sent out locksmith in an SUV to our place of business. He did not know what he was doing. Gathered Materials from Home Depot a number of times and said it was industrial locks. He ran back and forth to shop and Home Depot . Used wood drill bits for metal frame and mangled the door frame. Locks would not latch when door shut. I had to pay almost $700.00 for work to be done when he 1st arrived. I had to fire Eastbay Locksmith and hired another professional "REAL" Locksmith company to repair and install new locks. Live and learn....Eastbay Locksmith is not ever going to be called again and I have already warned people against using them. PROFESSIONAL SCAMMERS!!! DO NOT CALL THIS COMPANY read more

I requested a quote on Yelp from local locksmiths for some backup key fobs. They called me directly to arrange, and agreed to match the best price from another competitor. They arrived quickly and had the job done in about 10 minutes for both cars. Great service, would definitely recommend! read more

immensely disappointed with Alona shtekel. He knew he couldn't fix my car, still replaced the broken piece and told me to tow to the Honda service. As soon as Honda saw what he did they broke it down to me how much of a scammed mess I was in. Alona could of easily been a good man and said he Couldn't fix it but instead he charged me $400 and left me with an even bigger mess than before. Do not get your lock service done by Alona or this company they will scam you. read more

My keys were locked in the trunk of my car and the switch to unlock from the inside didn't work. I had to have a new key made. They're mobile and have all the equipment with them in their van to get the job done! They were responsive quick and professional. read more

Lost my keys and have been panicking all day. Thanks to John I had a new key and brand new remote in literally minutes. John was super nice and great personality. This is the guy to get in touch with if you want things done quick and easy! Thanks John! read more

Locksmith Eastbay - Keys & Locksmiths Near Me

I don't normally write reviews but these guys deserve it. Definitely a 5-star experience from beginning to end. Quick response to when I initially requested a quote to getting something booked for a locksmith, these guys made sure to provide an amazing experience and process. John came out to my place and diagnosed an issue with my lock and was able to replace it rather quickly. But the fun part: I asked for a different brand just because I'm very nit picky. I spoke to Ben and John about it and they were happy to replace it with a brand I was happy with, no fuss about it at all. Major kudos to them for a smooth experience from beginning to end! read more

Great customer service 1# all over east bay Called at midnight The technician was very very nice open my car in less than five minutes definitely recommend the guys read more

My key was broken and I called locksmith they come in 20 minutes and fix the key in 10 minutes. Amazing service.

THIS PLACE IS A SCAM, THEY WILL DO ANYTHING TO MILK YOU FOR YOUR MONEY! I would give them Zero stars if I could. I am giving this Locksmith service one star because of their poor customer service. It seems like the employees there do not communicate with one another. My key shattered in my pocket and I called them to see if I could have a technician come out and fix my key. I spoke with a lady (who apparently was the manager), I gave her my information and she proceeded to tell me that she didn't have my information on file. I provided her with my name, number and address and she still could not find me in her system (which was incorrect b/c I purschaed a key from them later last year). I called them back with the hopes of speaking with someone else, I managed to get another operator who was able to pull up my information right away. They had a technician get in touch with me and he was extremely hostile, telling me there was a service fee that I all of a sudden had to pay b/c I asked to speak to another technician b/c of his hostility. He proceeded to say "I don't like your way" and hung up in my face. This is not the first unpleasant experience I've had with him. I can't believe they allow someone with such poor customer service and awareness work for them. They should do better If I am paying hundreds of dollars for a key for my car is it to much to ask for quality product and upscale customer service? Well with this company apparently it is! Oh and the technician's name is Barr and I can't stress it enough how RUDE HE IS! PLEASE TAKE YOUR MONEY ELSEWHERE & SUPPORT YOUR LOCAL LOCKSMITH!!!!!! read more

So amazed how quickly he got the job done. I called and within an hour LockSmith East Bay was here! Very professional and left no mess! Thanks again you guys are awesome! read more

Today I called East Bay Lock Smith because I needed a replacement key for my 2006 Honda CRV. I lost the only key that I had. They send a young technician name DAVE. I was very happy with his job. I got 2 new keys programmed to my vehicle in less than an hour. I was affordable as well. I recommend Dave to anyone who needs a vehicle key replacement. He knows what he is doing. Thank you EAST Bay LockSmith. read more

Great work. Mike D came up to my house and reprogrammed my car keys in less than 10 minutes. Everything was perfect

They saved the day. Hardworking guys working on Sat night responding for my lockout call. Fair prices for after hours, others way more. Thank you! read more

Locksmith Eastbay They were very efficient fast and they rescued a damsel in serious distress. I don't know what I would have done without Locksmith Eastbay Tthey were very professional kind and understanding and they got here right away and made the key in less than 10 minutes I love Locksmith Eastbay !!!!! read more

I've been needing a spare key for my car for months now. I scheduled an appointment with a contracted company that referred to Locksmith Eastbay. It was super easy to schedule because they are available any time of day which works perfect for people who work long hours or have busy schedules. It's also very convenient since the locksmith drives to your set location, however it does cost some money for them to commute. Definitely cheaper than getting my keys copied at the dealership! Overall, the key programming was super fast, it took 10 minutes or less, great service! read more

Prompt, friendly service. The front door latch's mechanism was failing and as a result, locked us out of the house. We had no cell phone, no keys. After using a neighbors phone we made some calls to local Vallejo locksmiths which did not work out (either didn't answer the phone or the connection was bad so they couldn't hear us). So the next call was to Locksmith East Bay who actually answered the phone and got a person to the house within 30 minutes and this was all the way from El Cerrito during late afternoon commute hours! Chris arrived, introduced himself and promptly got to work. He got us in then proceeded to fix the lock. One of the nicest and most personable people I've ever had the pleasure of doing business with. Thank you, Chris! 100% recommend. read more

Call bar for locksmith is very to help me make a key to my car after I lost my only spooky did I have you came after Christmas then did a job right give me an original key that open and close the door and start a vehicle super professional, appreciate, locksmiths easy bay read more

Very good service, I left my keys car in the trunk and it only took 45 minutes from the moment I called them to the time my door car was open. It is pricey but considering that this happened on Sunday at 6:00 p.m, it was worth it. read more

John was very efficient and courteous . Finished making my two car keys in 5 min. I am in Richmond and called John and he came right away to make the the keys for Honda CR-V and Nissan Sentra . read more

Fast. Nice. And hooked it up. Don't bother calling anyone else. He took care of may car key programming and my house keys and way cheaper than any other quote. read more

After feeling frustrated about a key situation follow up with the company, David, the locksmith, did an excellent job resolving my challenge- a simple battery replacement. I appreciated David's professionalism and quick care. read more

Awesome! I have been without my car for two days because of how busy my schedule is and the fact that I have been missing my keys. I was searching for an affordable and flexible company to come help me out with my situation. I found Eastbay and thought I should give them a try. Well after speaking with the receptionist and then the tech himself. I was scheduled quick and given an quote. The tech John arrived after giving me a call before they arrived. And once they arrived they went straight to work and got me he key I needed and programmed. Thank you guys! read more

Locksmith east bay came to the rescue and did a top quality job on my two cars and home. Chris is super friendly, honest, and reliable! I will definitely be calling them in the future!! read more

They were on time about half hour done and fob key isnt every locksmith soecialty so u need fob key call these guys

Locked myself out of my place... Found this spot and John came through and helped me get in! Super fast too! Excellent service and I definitely recommend this place for sure! read more

Locksmith Eastbay the best in bay area for keys repair & remake... I call them n they reached my location in 10 mins... took another 10 mins to make me key for toyota rav4... the best & fast service in bay area... please try their business... read more

Tony arrived within 10 minutes of me calling for a locksmith. I locked myself out of my studio around 10pm the night before movers were supposed to come to load up for my move to LA. He was able to get me back into my apartment within minutes! Highly recommend this service and Tony! read more

I had Locksmith East Bay come to install two Medeco locks. Unfortunately the technician Jordan did not know how to do this. When he widened the hole in the back door, he made it too big. When he put the lock in, there is now a 2 inch crescent gap, widest area is 1/4 of an inch. I can actually see into the inside of the lock. Jordan left without telling me he had made this mistake - it was on the outside of the door. I discovered it later. I was not happy. I have been trying for a week to speak with the Manager whom I was told was Steve. Every one asks me to call back at another time and when I do, Steve never takes my call. Even set his phone to say "the prescriber is not taking voices mail at this time". Worse than that is no one will connect me with the higher management person who should be handling this problem and accept responsibility for this damage to the door and the inappropriate installation of the locks. The safety features of the lock were not installed - like the steel case for the dead blocks in both locks. Some one needs to accept responsibility for this damage. No one has even come to inspect the door. I have not been able to initiate a claim. Replacing the door will not be cheap. DON'T USE THIS COMPANY!! If you have a problem, they will leave you hanging!! read more

John came to my home 4/17/2020 to fix my door lock. In 20 minutes he fixed the lock. When I paid him I said "if something happens and it doesn't work, will you come back?" He said yes. Less than a month passed and the lock would not work. I called 925-900-5033. They promised that John would come back out. I called three times. No one called or came to my house. Very disappointing. Betta C. read more