This is the best storage space that I've rented. The discount hooked me and the service and the…read morecleanliness reeled me in! Kendall the assistant manager first called me to welcome me before I left Hawaii. Then when my flight got in early from Hawaii she opened her office early to let me hold my five suitcases in a warm place. She then patiently demonstrated how their security lock worked and made sure I could do it by myself. A few days later i met Chris the interim manager who complimented me on my Opera singing. He jokedly asked if I would do duet with him at Carnegie Hall. Love the service and the people providing superlative beyond the normal call of duty.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

I've had great experiences with Clutter, with two pickups and two dropoffs as we relocated. The…read moremovers were very professional, and (important in NYC) very capably handled tough situations of maneuvering their truck through crowded streets. They worked fast, especially on the dropoffs. The two free pickups and two free dropoffs with 4 months of storage were an excellent deal. We have kept some of our boxes in storage for longer than we expected, and the fees have been very fair -- Clutter automatically reduces the monthly charge as items get moved out; you pay only for the storage you're actually using. I suspect a lot of moving and storage companies get negative reviews because many customers post writeups when things go wrong (I get it! I've done that too!) And I don't doubt that there can be problems. But my experience was 100% positive.

On July 28, 2026, Clutter took possession of my household goods in good condition for pickup and…read moresubsequent storage at the Clutter storage facility. The items were later delivered to my new residence on August 4, 2026. At the time of pickup, all items -- including dishware, bedding, and clothing -- were in sound, undamaged condition. Upon delivery on August 4, 2026, I discovered the following damage: 1. Ten (10) plates and bowls were broken and destroyed during Clutter's handling, storage, or transport. 2. Two sealed storage bags were found soaked through with water, to the extent that their contents appeared to have been submerged. The affected contents -- a comforter, a pillow, and multiple articles of clothing -- were saturated and have since developed significant mold growth, rendering them unsafe and unusable. This water intrusion and resulting mold contamination could only have occurred while the items were in Clutter's custody, either during storage at the Tier facility or in transit. The presence of mold raises additional health and safety concerns, as mold-contaminated bedding and clothing cannot be safely cleaned or salvaged and must be replaced entirely.

The Lift NYC Moving and Storage is such a great and efficient team to work with! I have used Lift…read morefor more than 10 moving jobs and have never had an issue. It is really difficult to find a reliable and hardworking moving team, and The Lift team makes moving really easy while always being very professional and accommodating to your needs.

I MUST share my experience dealing with Lift NYC Moving and Storage. Not only was each mover/packer…read moreexceptional, the materials used were impressive. These aren't cheap boxes ladies/gents! I dealt a lot with the , Robert who is one outstanding individual. He is a honest, caring and one fantastic man which I have had the pleasure of meeting. He took care of the move of my mom from NY to NJ, and assisted with the move from one NJ house to another. His pricing was more than fair, his trucks clean with their insignia clearly marked along with each packet/mover with the insignia marked on their shirts. The furniture and other luggage was blanketed and wrapped to cause no damage, grandfather clock dismantled and packed so carefully. The movers/packers were MORE than gracious when shifting around furniture/boxes. If you're looking to move, I can HONESTLY say without ANY reservations, contact Lift NYC Moving and Storage

The place is deplorable, without bathroom, without water to wash hands, without trash can, and full…read moreof homeless, rats and bugs,disgusting, its service therefore disgusting, far from being professional and completing its lack of responsibility and courtesy, in addition to that they send me a scam bill, after I returned the unit they tried to charge in my credit card $ 850.00 , when I called to claim my security deposit ,they keep saying "the check is in the mail". Every time I called Su and Joe had different story.

Very clean and secure building. Customer service was also very helpful when I lost something on…read morepremise which is rare for NY. So appreciated! Would absolutely recommend!

Being my first time with self storage I was unsure what to expect. Didnt seem like anything…read moreglamorous or pleasant given its associated with moving and heavy boxes. I took advantage of their mover deal- super straightforward and seamless. Overall I was hugely impressed and positively surprised. The facilities were impeccably clean, staff friendly and responsive. Thank you all, notably Georgia and Luis for making my stay a good one and for taking care of my move out without any issue as well!

DO NOT GO HERE. You will get scammed, and terrible management. The manager Ylia, will not reach out…read moreto you and they will cut your lock so you can't access any of your stuff. I originally had a good experience when I brought my stuff there, Michael at the front was great. Until he wrongfully didn't put my account on auto pay (after I said yes). A month later I got a call from them to put my account on auto pay, again. I gave my card information over & was told I was on auto pay. 3 months later I get a call saying I owe a ton of late fees due to not paying. I was told the manager Ylia, would reach out to me, after I've had to call dozens of times trying to explain the situation of the autopay issue. Sent her emails, left voicemails, zero response back. Instead I got charged $100 for them cutting my lock off only to put there's on. Very shady company and employees. Trust the reviews and do not go here.

This location was easy to access and very clean and organized. I honestly walked in thinking…read morerenting a storage unit in NYC was going to be a huge pain, but O'Neil made it super easy and was awesome to work with (both moving in and out). Would like to see extended access hours on the weekends to match the week days but otherwise a great experience, would definitely use again

Here's an update... Even talking to people on the phone is a hassle here. Talked to a guy first -…read morecivil enough but couldn't help me with a very simple question. Transferred me to a woman to whom I had to explain the situation again. She was talking so fast that when I asked a follow-up question to make sure I understood her, she got really condescending. Not sure what's going on here, but as I said in a previous review of this location, please do better. There are lots of other storage options in Manhattan...

Stuf is fantastic. I live in the area and needed an extra closet nearby that's easy to access…read more(24/7), clean, and secure. Deborah gave me a great onboarding session by phone and set me up with their mobile app so I can access the space when I want. The space itself is unlike other self-storage facilities -- it's bright and welcoming -- and I still can't believe it's so close and convenient. I couldn't recommend Stuf enough!

Stuf storage fails to take accountability for refunding your money, unprofessional and gives slot…read moreof misinformation regarding storage unit. Their business practices are manipulative and degrading. Be careful using your credit card or debit card with this company.