Interestingly, I see that someone else submitted a very poor review of Lobsta Land for what appears to be today's lunch. Plus, reviews from this season's food and service seem to be less than stellar. I am going to review breakfast for today, and I had a very similar experience to the other reviewer from today's lunch.
I have been to Lobsta Land a number of times over the years and, while the service has never been stellar, the food has always been consistently good--not great, but at least good. Today managed to strike a new low in all spheres. Let me share the details.
First, let me state that I was in a group of about 10 for breakfast and I understand that that is always challenging. Additionally, Lobster Land was even busier than usual and it appeared that the server for the dining room was alone and somewhat stressed. Someone didn't show up? Poor planning? Everyone at our table ordered and it took at least 30 minutes for the food to arrive. Granted, we were a large group, but it was still a long time. However, no one complained and we enjoyed visiting with each other as we are all friends who work together.
The food finally arrived, slightly piecemeal, but that was really ok as we were not in a particular hurry. My pancakes arrived and I tasted them. Let me assure you that Lobsta Land's pancakes are not new to me. I order them consistently when I go there for breakfast. Consequently, I know what I should be getting. This time, I got them all ready to taste and took my first bite. Hmmm.....this is strange, I thought. They are now serving cardboard topped with blueberries! They were tasteless and, beyond a doubt, some of the worst pancakes I have ever eaten. I even had my friend next to me take a taste. Her response, "Hmmm.....there is no pancake flavor at all." I took a total of 3-4 bites and realized that I was really not enjoying my meal at all. As far as I know, everyone else's breakfast was fine. However, this is when things began to really deteriorate.
I attempted to catch our server's eye. No luck. She topped up water and asked about the meal but stayed only at the other end of the table. Plus, those visits were extremely quick. Before I could even attempt to call to her, she was gone. She never once checked our end of the table which caused those of us around me to begin to wonder aloud if she were ever going to check on us. My friends asked me what I was planning to do with the pancakes and I said that I had been unable to get her attention. That is when several us of began trying. The server finally stopped about 5 or 6 feet from me and asked what I needed. I motioned her over and told her that the pancakes were like cardboard and inedible. It was too late to order anything else because she had not checked once to find out how we were doing. Consequently, I wanted them removed from the bill. That was when it got even more weird. Upon hearing my comments on my breakfast, she said not one word. No apology. No nothing. She just turned on her heel and walked away. It was probably one of the most rude responses that I have ever received in any restaurant!
At that point, I called the hostess/manager over and repeated the story of the pancakes, along with the server's silence and lack of apology. The manager did apologize and said that the pancakes would be taken off the bill. I replied that I knew that they would be removed; however, I was most concerned about the server's attitude and that I would not be back to Lobsta Land. At which the hostess/manager turned and walked away as well.
I could have handled waiting for the food. I could have handled the cardboard pancakes. However, I will never eat again in a restaurant where the servers and management are rude to the customers. Plus, I will do my best to make sure that no gatherings from my work are held there in the future. Lobsta Land seems to feel that they can get along without their customers. That may be true and it may not be. I don't know about that. However, I do know for a fact that I can get along without Lobsta Land! Nope. Never again! (I would have given no stars as a rating, but one star is the lowest possible.) read more