This place " lobster land " is a joke,
I'll agree that there dishes are good food but the customer service is cunning! I went with a group of six driving from Peabody mass. They seat us, we drinks and have a few laughs. Now we order minutes after and they tell us there out of lobster rolls! Okay so your going to go over our heads sit us knowing your out of lobster rolls . I then ask how long have you been out and she said about two hours. Our party is upset and so am I. A restaurant called "lobster land" with no lobster rolls. They sat us knowing they did not have lobster rolls then sat another couple behind us and played the same trick on them! Then my buddy and I want to order there pork dish and guess what they are out of that! No reduced bill no apology and attitude by wait service. I will never spend my money there again. I warn anyone there especially if there is a wait to be seated " Ask if they are out of anything" before you get seated ! Otherwise be ready to get a surprise
Hour later manager "Megan " private messages me this
You Are Telling Lies
Between Megan D. and Marco C.
Back to your inbox
Megan D.
Gloucester, MA
0 0
6 hours ago
Block User
Dear Marco,
Your Yelp review of your experience at Lobsta Land tonight is not only full of lies but also chock full of grammatical errors ("their" not "there", please take note it, may improve the validity of your future Yelp reviews).
Where to begin?
1. You were a group of 5, not 6.
2. The lobster rolls were 86'd (called out) within an hour of you putting your name on the wait list, being seated, ordering a round of drinks (which your server had to come back to place an order at 3 separate occasions because of the other party member's indecisiveness) and placing an order for an appetizer. Only then, after you had been settled into your drinks and appetizer did you order your entree's and at that time the pork special that you also wanted to order was also 86'd. I would like to remind you that you were sat and ordered within 30 minutes of the kitchen closing so it is very likely that a special item be 86'd at that time due to it's limited abundance and high popularity, as one of your party members mentioned if I do remember.
3. Your server checked on your table repeatedly, making sure you were receiving excellent service and enjoying your meals and was met with an above satisfactory reply with each inquiry- "Everything is great!"-every time your server checked on you so don't lie and say your server had an attitude, if something was wrong, then was the time to mention it. Not now after you have fully digested a meal (that was specially prepared to your liking, without mushrooms, even though that is how it is typically prepared and the restaurant was pumping out food at full volume) from the plate which you licked CLEAN or after you decided you should have maybe called ahead for a reservation like the other hundreds of satisfied customers of which you will read positive Yelp reviews from.
4. Our award winning lobster rolls are prepared in a particular way that once we have run out of the prepared portions it is up to the chef to make the appropriate decision to 86 the item rather than "wing it" in order to uphold the standard of the quality of the item rather than appease a rather rude and demanding customer such as yourself.
I would say, please come back and enjoy one of these incredible lobster rolls next chance you get, but you have already shamed the restaurant with your false accusations and have sworn to never pay for another meal at our restaurant, and well, we don't give out lobster rolls to unappreciative, assholes such as yourself, so have fun searching for your next fix! I'm pretty sure McDonald's seasonal run of lobster rolls will be in full swing by August, enjoy! #imlovingit
People like you use Yelp to express your own passive aggressive behaviors rather than making it a place where people can actually learn valuable information about a hard working, well staffed, incredibly delicious and satisfactory restaurant like Lobsta Land! Please stop spreading your poison and misery to unassuming readers just looking for a good meal, which we will provide, and more!
Check yourself
Megan read more