Worst service ever! Total disappointment!
I recently went here to get my hair colored. It didn't turn out to be the color I wanted. But because i saw how hard my hair dresser worked on it, I was hesitant to express my unsatisfaction with the outcome. So I went home and tried to sit on it but it kept on bothering me. So I call back and ask if they can fix it. One of the other hair dressers, whom i believed be the owner, said she will try to fix it. I appreciated that knowing how busy her schedule was and willing to fit me in her schedule. I drove back there immediately.
So, I go there and she treats me with a complete rudeness like i'm someone that's bothering her instead of being apologetic or being accommodating for getting my hair done with the color I didn't ask for. Total rudeness, acts like I'm annoying her, gives me major attitude as she colors my hair without her heart in it, lecturing me that i'm old fashioned, pulling my hair everywhere. She made me feel like a beggar. Never have i ever been treated this way. I didn't come here and paid what i paid to be treated like this. I felt very uncomfortable with the service but I held in. When my hair was done, she didn't even blow dry my hair and told me to leave because she is done and she doesn't have the time to blow dry my hair as she was barely able to fit me into her schedule. I left with water dripping all over my shoulder. It was a total embarrassment. I felt like i paid to be humiliated and insulted just for speaking my mind. I didn't come here for a free service. I paid and tipped generously for the color I wanted. It's unfortunate that the color didn't turn out to be what I had in mind. I shouldn't have been treated this way Instead of being apologetic and being accommodating she treats me like I'm a total annoyance. I was very disappointed and hurt. I came home and my hair is literally fried. It felt dry and stiff and my hair falling out everywhere. My hair was totally damaged. I don't think they use good quality hair color products here.
I went home and sat on it. I hear people telling me I have two different hair colors. I almost wanted to dye my hair back to my original color. But I thought it was unfair that I wasted $130 plus $10 tip for getting hair colored to the color I didn't ask for, then getting treated the way I did when I went back, only so I want to dye my hair back to its original color myself.
So I call and ask them if they can tone my hair. The lady who tried to fix my hair with total contempt calls me back and screams and screams at me lecturing that I'm old fashioned, I don't know what is 'in-style' now, and that it's too bad I don't like my hair color. She said if I come back she will just dye back to my original hair color. I told her if that's what she sees to be the solution, then that I will need my refund back. She says, "sorry but I will not give you a refund because everybody liked your hair. It's your problem you don't like it." And hung up the phone on me as I was speaking. Everybody liked it but it's my problem that i did not like it?? shouldnt it be weather everybody liked it or not, "i'm" the one that has to like it. Very unpleasant, very rude, very unprofessional. I asked during the phone conversation if i can speak to the hair dresser that originally worked on my hair, and the lady said that my hair dresser does not want to talk to me and did not put her on the phone.
So this is what happened here.. I expressed my unsatisfaction with the outcome after years and years of being their loyal customer and having never made a single complaint prior to this and this is how they treat a loyal customer when I made one single complaint. That's quite hurtful and upsetting. I will NOT be going back here again and I will not recommend this place to anyone read more