This business is totally out integrity in my opinion. My first appointment I was 5 minutes late and that was the FIRST thing the rude receptionist said to me, "You're late"...I didn't respond. After confirming my name, etc., she directed me to a waiting room. I waited 10 minutes before the therapist, Pete Quinn, came to get me. I think he has skill as a physical therapist and was OK to interact with. I didn't mind them being behind schedule and felt that even though my appointment was only 45 minutes, I got plenty of help and information out of it. My second appointment went OK, spent 1/2 hour with Quinn, the 2nd 1/2 hour doing exercises by myself while Quinn worked with someone else. I did wonder if Workers Comp was getting billed for the whole hour, but was experiencing improvement and decided that solo exercising was part of the therapy experience. ALL HELL BROKE LOOSE on my third visit. I was detained at the office by a unforeseen and unavoidable need for my presence. I was 15 minutes late and got what I expected from the receptionist...a lecture. I apologized and explained that it was unavoidable....didn't mention that my first appointment started 15 minutes AFTER the appointment time. She said she didn't know if Quinn would see me since I was late. I said I was content with only the remaining 45 minutes of my appointment time as opposed to NOTHING. She explained that Quinn had another person coming in in 15 minutes. I said 15 minutes of his time instead of 45 was fine, I just wanted him to affirm that I was doing the exercise correctly. She went back to where he was to explain my presence and request for just the partial time...he uttered a loud "LA TE DAH"... Then the receptionist returned to tell me that Quinn refused to see me and I owed them $55 for a missed appointment. I was flustered, exhausted and in some pain from my injury...so I just wrote the check instead of arguing. I left and on the way home it occurred to me that I HAD NOT missed an appointment, I was late and had been refused the remainder of the time that should have been allotted to me as my appointed therapy time. I figured they'd think better of it and not cash the check. Check cleared a few days later. When I called to cancel my remaining scheduled appointments, the receptionist actually had the audacity to ask me why!!! I told her I'd overheard Quinn's loud, rude "La Te Dah" and that I shouldn't have written the check as their policy stated that money would be owed for a SKIPPED appointment - not one they refused to treatment for. I was willing to overlook the outdated equipment and some other less sanitary situations, but all things considered....there are more professional Physical Therapy centers with better business acumen and integrity in the valley - skip this place and go elsewhere. The Dr. that referred me there said their office would not be referring others as did my orthopedist - apparently this wasn't the first time either had heard of such shenanigans. read more
