Yesterday I called in to make my follow up appointment and after the way Nancy, the owner, spoke to…read moreme, I decided enough is enough. After Nancy confirmed my appointment she harshly said, "and don't be late otherwise I won't be able to see you until 1:30 ". Her comment stunned me because I had not been late in many months. Over the years I thought Nancy did not like me because no matter how much I said hello, tried to make conversation and gave good tips she was very serious, hardly acknowledged me when I came in she never wished me a nice day or thanked me for a tip. She shows no basic customer service in politeness. I tried to give her the benefit of the doubt because I did like how my nails were done, but yesterday I read through other reviews where others were treated rudely by Nancy. Other customers also said Smile Nail employees would call them if they are even 1 minute late for their appointment threatening to give their appointment away. I had the same experience. Then I would walk in the salon and no one would even be there, they weren't even that busy. Frankly, those phone calls made me feel a bit harassed but I let it slide and tried to remain a loyal customer. Other times if I asked for my mani pedi to be done separate, Nancy would get upset and say, " I'already told you before, you have to request that ahead of time, as if its my fault for not keeping track of all her rules. " It's rude and I don't need to be chastised like a child, especially in front of other customers. I pay too much money and give nice tips to be treated so harshly. They are losing workers and recently I have noticed they only have one other guy still working with them. Lin is friendly and gives good pedicures. She recently complained to me that no one wants to work for them. Perhaps if they created a kinder environment others would want to continue working there. I ended up calling back a couple hours later and just cancelling my appointment. I will no longer be going to Smile Nails or recommending them. I hope they stop and read these comments and work harder on their attitude.

This was my first visit to Smile Nail Salon and I had a great salon pedicure by Lynne…read more Salon was clean, appointment was on time, relaxing, plenty of colours to choose from and lots of great information and laughter shared! Will definitely go back!

Been to this location 3 times and I'm pretty pleased with my services…read more First time, Kathy was my nail tech and I got a gel set. I didn't make an appointment and Kathy took me in despite how busy they were. She was quick but she did a fantastic job with the set! I was absolutely amazed. The second time was for a nail removal. I didn't catch the name of the guy but he was super nice. I will admit that nail removals aren't my favourite thing to do and he checked in every 5 minutes to make sure he wasn't attacking my nails. Third time, I also didn't catch their names but these ladies did a wonderful job on my gel set and pedicure! The only thing I would suggest for pedicure is to warn us about the towel being extremely hot before setting it on our legs. But overall, she did an amazing job and it's still looking real good after 3 weeks.

floor is dirty - so gross lady shakes my feet towel with…read moretrimmings on floor file and nail trimmer were not fresh from a package- just sitting on a cart. NEVER going again Sally G

Koko Nails is absolutely fabulous. The staff and the overall experience is wonderful. They greet…read moreyou with a warm smile and professionalism. I recommend Rose she is my go to nail tech. I have been following her from her previous Salon and I will not go anywhere else!! wherever Rose goes I'm going. I am extremely picky when it comes to my manicure and pedicure and Rose does not disappoint. I always go over the top with my designs and she is absolutely fantastic if you're ever looking for nail designs or 3-D work she is your go to girl.!!! here is just an example of some work that Rose has done!! if I can give her 100 stars I would

I went to Koko's based on the great reviews and I'm glad I found this place. The first time I went…read moreI found it pleasant to deal with. The girls the accommodated me and my 8 yr old, and the girl stayed after closing for me. My nails w were awesome! One wierd thing I noticed was the first girl started my nails and then in the middle abruptly got up and switched to another girl- no warning or explanation. Strange but ok. The day before yesterday I went for the second time. I went as a walk in, and the girl seemed a bit off from the beginning. Why I'm giving three stars is because I'm happy with the nails, the attitude I got was not ok. She seemed bitchy and at one point she was pointing out that she had to change my mail as the last person did it crooked, she said. I know my mail is slightly cracked and I didn't notice anything the last time- then she held up my finger to show me. When I didn't understand and asked for clarity she got all pissy and said something in her language which in sure was very derogate, right there in front of me! I felt so uncomfortable and upset about it. A bit shocked, even. I let it go but it's still bothering me so I hope this communicates . I paid a lot and tipped too. I'll be going back though , hoping for the best and I'm happy with my nails.

My mum just moved here to Abbotsford and I'm visiting from out of town. Not many Yelp reviews for…read moreany of these nail salons here so it was really hard to decide. However, we thought we would give one of the closer ones a try first and work our way out. However, in one try we have found our place! Jimmy and the rest of the staff are very friendly, accommodating and professional. We walked in for two pedicures and a boy pedi for the kiddo. No problem. So happy we made appts the next day for our nails. Jimmy in all his experience was awesome! My gel fill is immaculate.

Stopped in here for a mani and pedi for a soon to be bride and a couple other girls and we were all…read morevery happy with the services! Everything is clean and attention to detail was on point. Will be back!

Service is quick and salon is pleasant but they could not care less about the final product, just…read moremechanically do what they are asked. I had a colour change on my feet done and it looks very sub-standard. The nail polish bottle was dry and the technician had a hard time applying it. I could not see very well the final result. When I came outside I saw how un-even and choppy it looks and went back suggesting they apply another coat to even it out. The owner just said it's because your nail is not smooth and that was the end of it. No suggestion to correct or even sorry. Said next time use a different colour (not metallic). How is this helpful for this time? I won't be back.

I'm not sure what happened to this place but the service and the environment of this place has…read morechanged. I use to go to this one and the kits location prior to the pandemic. I came here couple of weeks ago to get a mani and pedi with my boyfriend. Upon my arrival, tv wasn't on. There was no one inside when we walked in. Two people came out and it was so strange as there wasn't an uplifting feeling or they just didn't care. The owner kept grabbing things for my nail tech like towels for my hand and let's and water for my mani. Issue is she (the owner) was rushing through my boyfriend and grabbed this for my nail tech and by the time my nail tech used these on me, it was cold!! Definetly not a place to go to anymore. You pay for what you get and it's very clear

This is by far my favourite place to get a manicure and a pedicure. The staff are so kind and…read morefriendly to you and will always offer you a complimentary hot water or tea. If you get a pedicure, you sit in the massage chairs, and it is very relaxing. For the manicure, you can also get one with or without a massage, but I always like to recommend a massage as it is quite relaxing. If you have a reference idea for the nails that you want, you could always show it to them and talk through what they can do to achieve the look. I definitely recommend calling or booking online as they can sometimes get very busy and are not always able to accommodate walk-ins. With that being said if you are in the area, I do recommend just stopping in and seeing whether or not they have an opening if they do not then they will surely try to book you in for a time that works. They also have a stamp card for services over $50 so that is always a plus and perk for loyal customers.

I walked in two weeks ago and they were able to fit me in right away. The salon is small but very…read moreclean and nicely maintained. They had a huge selection of shellac colours. My nail tech was very efficient, quick and gentle. She was able to clean up my cuticles without causing any redness or irritation. The colour I originally picked turned out to be lighter than the sample, and after doing one nail, she pointed it out to me and went and got another colour she recommended; I agreed and she went ahead with the new shade, and it turned out to be a perfect match for what I had originally wanted. I was happy she made the suggestion since I know some nail technicians just stay quiet and do what you've asked without question. The pricing is great, and the cheapest I've paid in a long time. It's two weeks passed and my nails are growing out great without any chips. One thing I noticed was that over at their pedicure section, the tubs all had plastic liners - I had read somewhere this is actually extremely hygienic and something that should be done more widely. I'm excited to have found a nice nail place in my area, since I've tried a few in the past that were either too expensive or didn't hold up. I'd definitely recommend this place to others.

They don't pick up their phones! I know they are busy but it is really frustrating when you try…read morecalling to make an appointment. Not really exceptional services but it is close by and it is really important to give them our business to keep them going

I used to come here a lot because it was cheaper than other salons, but you definitely get what you…read morepay for. The salon feels cheap and not very clean. One of the girls was giving me a pedicure and Anna (the owner) was giving me a manicure at the same time. The girl was scraping the dead skin off my foot and wasn't paying attention and scraped the side of my foot. Realizing what she'd done, she immediately dropped my foot in the water to hide the cut, which stung so fcking bad. I pulled my foot out of the water and blood was gushing out. Anna said something to her in Vietnamese and the girl ran to grab ointment and bandages. I'm not impressed that she didn't acknowledge her mistake right away, but I didn't make a fuss. The girl was so embarrassed, she didn't look at me for the rest of the time so Anna ended up taking my payment. It's surprising that she charged me full price and I'm an idiot for tipping on top of that. This was 2 months ago and I wasn't going to bother writing about this, but that cut is now a scar, which I'm not happy about. I will never go back there, if I had a health condition this could've ended even worse.

Been here a couple times. They do take reservations or you can just walk in if they have an…read moreavailable person to help you. They have a pretty clean and organized shop. The workers are fast and friendly. I've only gotten a pedicure done, but I've always left with soft feet and great looking nails. They open relatively early and have quite a large parking lot so finding parking isn't too difficult. As price it seems quite reasonable for Vancouver nowadays. Especially if you're just want a simple polish 10 /10 would go again.

I went in colour nails with my mom and got a regular pedicure and it was great! It is a smaller…read moresalon but we were able to get a spot despite it being busy. The workers were all super friendly and chatty once we started talking to them which made the experience even better. I thought the selection of colours wasn't bad for a regular pedicure but they defintelty have more colour options for a shellac pedicure. All in all, very good experience and my nails looked great in the end. No chipping or nail polish off which is great and its been roughly a week so far, which is awesome.