I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

These people are LIARS, rude and unprofessional. My rent has a new water fee added, i spoke to…read moreStar, the manager, and she said "we were short staffed for a year and couldn't properly bill every tenant. Now we can." That is very unprofessional and dishonest. do NOT EVER move anywhere they manage property. No worries i sent it all to my lawyer and that weirdo will be hearing more from me

I did a walkthrough of my unit, and asked to sign on it…read more They have shady and unprofessional business practices that imply this is their first time dealing with money. I was asked to ZELLE over 13000 dollars to them for my year lease. I had to be the one to tell them that that is literally not something possible.. I offer them a cashiers check for that amount and get the keys to an entirely different unit in the building next to the one I'm supposed to! Completely un renovated barely a sink, everything rust tinged. I immediately called to tell them the issue and they were super dismissive about the issue and proceed to tell me to just switch the keys out. I asked if all maintenance issues would be addressed before move in and I was told yes. My tub has a consistent leak, I had no hot water or even water pressure on that side for almost a full month. I got extremely sick after my first few days in the apartment, and couldn't stay because I had NO WATER TO EVEN SHOWER. Keep in mind I have a big dog, she needs hot water for her food( avoiding Bloat), so even her feeding was messed up, I actually gave myself a third degree burn because I had to BOIL the water for her food. Once it was fixed I was able to come back to stay in the apartment and slowly got sick again. I spotted mold and wood rot in multiple spots. Including mold spots on the blades of my ac. Immediately called and put in work orders and all that was done was bleach. My ac smelled like bleach for a few days, then back to being sick slowly. Now I've been in the er in and out twice this week. Out from both jobs for the same amount of time over the mold issues. The mold spores are completely integrated into the ac. My moldy door in the bathroom is still there. I've been coughing up blood and sneezing up blood. Passed all viral infections testing no cold no flu no strep no Covid. MOLD. PURE MOLD. I immediately called the emergency operations line and the woman on the other line was as horrified as I was, both times I called. I was told I'd get a call about it first thing in the morning. Did not. I had to reach out to them. They responded saying the manager was on a call and she'd call me back when she was off. I said okay, but this is serious as my doctors have said that the conditions are UNLIVABLE. I am immunocompromised, I had already been recovering from a reaction to something and this was having extreme effects on my breathing my doctor said the symptoms were going on for concerningly too long for it to not be from the mold in the apartment. I was then called saying the manager was with someone INFRONT OF MY DOOR. I once again immediately said I wasn't there, I have a big dog, so I'm not allowing them to go in. And that any conversations should take place in the leasing office, and all documents like doctors slips and photo evidence of mold had been sent and I could even print it for her, but it was not in my best interest for my health to sit in there and have this conversation. Once again I only spoke through the secretary not the manager who said she was on the way back to the leasing office. It took another 20-30 minutes for her to contact me even though it's a six minute drive from one to the other. She dismissed my issues and asked how i figured it was mold. I told her " I wasn't diagnosed by an fing doctor" she proceeded to say she didn't like my tone and hung up on me. And proceeded to be combative, telling me it's not that big of a deal, what should she do about it etc. after enough of the back and forth with no plan of actually solving the mold I took the six minute drive to the leasing office myself. She immediately got combative and started to cut me off, and even threatened to call the police on me, which I have on video. She just insisted I get out, and gave no follow up as to what would be done despite having the doctors note and pictures in my hand physically. I went straight to billing code enforcement with both the pictures the doctors note and the video of the interaction and they put a flag on the complex. The apartment association will be filing an investigation into the complex and its management. DO. NOT. EVEN. TRY,, My last apartment was a safety issue because of robberies, but this one CAN LITERALLY KILL ME. My dog is extremely sick and coughing hacking even spitting up from the exposure. We still have not been reached out to about how it will be solved.

Shannon Ruiz customer service was impeccable. She was knowledgeable, informative and professional…read more Shannon's communication was extraordinary with me and my client. Thank you, Brigitte Taylor

I waited nearly 3 weeks to write this review to see if anything would improve or get better. To…read moregive Invitation Homes the opportunity to make it right. We had our home Orientation with Fred and he warned us about our leasing agent Shannon Ruiz and said that we definitely should've had Courtnie who is more professional and stays on top of things. I tried to remain optimistic, and hopeful, regardless of what was said. Shannon Ruiz is our leasing agent. I met her 3 days via text message before I received the keys to my home. We were taunted and pressured to ensure that we made payments to move in. We are fully moved in, and this house clearly was not ready for us. There are many maintenance issues. All of the maintenance workers are super friendly and professional however, I cannot say the same about the representatives at Invitation Homes. I've talked to about 10 people who seem to work overseas, it's hard to reach someone in the Houston office, a Direct point of contact. INVITATION HOMES, I AM EXTREMELY DISHEARTENED MY FAMILY AND I FEEL SO VULNERABLE AND ABANDONED. We have no point of contact to deal with issues directly. It's easy to make Maintenance request on the app However, you can never speak to a member of management about anything

I've recently worked with Tracy Parker from the leasing team to lease a house I own and she did a…read morefantastic job. She took care of the entire process from listing the house, working with previous tenants on showings, negotiating with new tenants and moving them in effectively. She has great communication and dedication which kept me up to speed throughout the entire process.

Renters, beware of this company. I tried to leave a review on a maintenance request (Meld) that…read morewasn't handled correctly from the beginning. The review was about a Meld that management automatically closed today, and surprise, surprise--the review won't even go through. Management is incompetent and unprofessional. The entire team seems incapable of reading the details of an issue before responding. We ended up having to ask a neighbor to help fix what maintenance should have fixed, even though that's exactly what we pay for. If you're planning to lease with this company, be prepared to fight over every single issue. For lack of a better term, they're ghetto.

I want to thank Keyrenter's for hiring Sarah! She has been a delight to work with. Anytime I have…read morequestions or concerns she makes it a priority to help find solutions and to ease any burden I may experiencing. I am happy to work with her and trust her insight.

Definitely scammers! The absolute worst...I'm still fighting 4 years later to resolve my issues…read morewith them. They lie & take advantage of tenants. The way they handled things during the height of covid was appalling. Not to mention the horrible turnaround on maintenance request.

We rented through this property management company for five years, and during that time they raised…read moreour rent by roughly $100-$200 every single year. As a realtor, I repeatedly questioned the increases because the property simply wasn't worth what they were asking. Eventually, the gap between the rent and the actual market value became too large, so we moved out. Then came the move-out charges. They attempted to bill us for items that were clearly the landlord's responsibility, which felt less like property management and more like a scavenger hunt for extra fees. The best part? It turns out we were right. After we left, the property sat on the market for nearly a year. The rent had to be reduced over and over until it was close to the rate we originally leased it for. That's a long and expensive vacancy to prove a point. If you're a property owner, I'd think twice before taking pricing advice from a company that would rather let a property sit empty for months than admit they overpriced it. If you're a tenant, be prepared for annual rent hikes and a move-out process that may leave you defending charges that shouldn't have been yours in the first place.

I had to send a very special thank you to Area Texas Realty & Management team for their speedy…read moreservice and making sure our home was nice and cool after my Air Conditioning went out. Thank you and Happy Mother's Day to all of the mother's there! Amberly M.

I love Rise Management Group, they have the best customer service on the market!!…read moreAmanda Watson is the best on the business!! thanks again for the hard working!! Vagno G

I've been complaining about a air bnb for 2 weeks now's everyone is taking there time our property…read moreis not be managed well no one strict about the rules since Rise took over!!