Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate it! That's not often the case.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain the difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess. read more

My experience with RMG Management was extremely disappointing. After moving out, they attempted to keep my security deposit without a valid reason. I had to take the matter to court to defend my rights. Once the case was filed, they quickly tried to reach a settlement and return my money, which says a lot about the situation. It was a stressful and unnecessary process that could have been avoided if they had acted fairly from the beginning. Tenants should be very careful and make sure they document everything when dealing with this company. Based on my experience, transparency and fairness were lacking.Anait Diaz. read more

We've really enjoyed working with Chase over the past several years. They're extremely experienced, very responsive, and a pleasure to work with. I highly recommend them! read more

Whether it's Elena giving excellent customer service, Lucia keeping my family in the loop with consistent communication about the property and important information, or Juan always being available to assist in the maintenance needed with extreme care, I have had an amazing life experience with this company. For a working man like me, life gives me enough stress, but with people like these on your side, it makes the stresses of life that much easier to deal with. Thanks for being there for my family and I hope my family can benefit from this relationship from renting all the way to owning our own notch on this beautiful world. 10/10 WOULD RECOMMEND read more

Moved in this weekend. All I can say is P E R F E C T! The management team is very professional . every email or call I received a response in a timely manner ( the same day) no wait time! let's talk about the apartment. beautiful brand new apartment.. I feel like i haves mini home! LOVE LOVE. Allison and Karla been the best of helping moving process! read more

We've had a rough year but the ladies and gentlemen that work for this complex have always been foot to ground and it is noticed . Great job y'all . The electric issue is kind of concerning when it comes to outages . Bur diligent work is always there . It's a good 2 lease place and amazing for kids and young families . read more

Had a very pleasant and seamless experience representing a client leading a property. Very efficient use of technology and consistent follow up and communication from the excellent leasing agent, Lucis Garcia. The property was in excellent condition when we viewed. Highly recommend Lucie and this management company. they are the best I have worked with. read more

This is probably one of the best management companies I have ever dealt with. They are always quick to respond to a missed call, Handle problems that arise on the property with an upper level of quality and responsiveness that any tenant would appreciate. I actually regained my confidence in buying rental properties outside my living state after working with them. I wanted to give a big Shout- Out to Farlin Betancourt, I cannot be more thank full to her. She handled the eviction process on my rental property as a Pro. As long as she is with the company, I would gladly go with this property management without any doubt or 2nd thought. Thanks for being the one company that I will always appreciate and look for in the future. I STRONGLY RECOMMEND THIS COMPANY TO ALL MY FRIENDS AND OTHER PEOPLE OUT THERE LOOKING FOR A PROPERTY MANAGEMENT COMPANY. THEY ARE THE BEST. read more

After a week trying to get help with the property management staff, we posted a blunt review here on yelp, about our experience. The owner of the mgmt company read this and immediately called us. Impressive. He was so concerned and is taking action on our needs. More to come..but happy now. read more

This property management company is the best! They are honest and know the rental market. They work really well with investor owners and make sure tenants are taken care of. The team is helpful and super nice! They are extremely fair in my opinion. Ashley was informative and knowledgeable. She explained the current market and gave me guidance on the next steps. Other agents gave me empty promises and never delivered. Ashley was honest upfront and for that I trust her along with the team. Don't go anywhere else unless you want to sell yourself short!! Best property management company ever, I never worry and they handle it all. read more

Rental Management is the best in the area. I wanted them to manage my home, but they couldn't accommodate me in the beginning, but when they did I had accepted someone else. read more

Rental Management Group has been handling my properties since 2016. The staff are very friendly and professional. They handled everything from getting tenants in, payments, work requests and maintenance. I highly recommend their services for all your property management needs! read more

We had a great experience with Rental Management Group. Though we only had the opportunity to work with them for a year, they will be my first call with our next investment property. read more

I can't say enough about Rental Management Group. They have managed numerous of my properties over the past 6+ years. They are professional, have great vendors and are always responsive to my questions and concerns. I would highly recommend their services. read more

After an thorough search and interview process of rental management companies in the Houston area, Rental Management Group took over daily operations of property a little over a year ago and I've been happy since. One reason is they have a good business process of documenting the property after a tenant moves out and the new one moves in. There is a charge for this service and it does provide a snapshot in time as the new tenant moves in, while renting and when they leave. Although the process is not perfect, it's worth the fee. With respect of addressing tenant repairs and concerns, from my side, RMG works to address the tenant's needs quickly, providing the appropriate level of response and at least two options to the owner. Obviously, nobody likes having things break and they want it fixed ASAP. There is a little patience needed as it does takes time to get a contractor scheduled and coordinate a repair time with the tenant. RMG has handled these situations with compassion and professionalism. With respect of difficult tenants, RMG was proactive in detecting red flags and informing me in one particular situation. They took the necessary steps to communicate with the tenant in a professional manner and - unfortunately - initiate proceedings in a timely fashion. Rental Management Group uses an online software program allowing monthly reports to be retrieved, documenting any issues, and tracking finances. They are very flexible to the owner's needs. The RMG team has always been professional, friendly and responsive when we've spoken. These are the reasons I partnered with Rental Management Group. read more

Farlin was awesome! Finding the perfect home wasn't an easy task, especially since I am quite particular about things. However, Farlin remained patience, tentative, and offered great advice along the way. It was a pleasure working with Farlin and I will continue to use her for future properties. read more

Romana was incredible in assisting me in finding a new home! She was knowledgeable and patient and made the process seamless and easy! I would highly refer her services to anyone who is looking for a new home!!! read more

Ashley is extremely informative and knowledgeable on the market. Love working with the team!!!

Leslie and RMG have been great ever since taking over the property management at my place. The online portal is very simple and easy to use. It makes paying rent and submitting maintenance requests a breeze. Leslie is obviously committed to her clients. Recently, my girlfriend and I went out of town for the weekend. We meant to leave a key for our friend so that he could come by and feed the cats while we were away. In our haste to leave, we forgot to leave a key! We called Leslie, hoping she could help us with this predicament. After digging through a large box full of keys, (that the previous managers had recently given her) she found our key and was able to leave it in a lock box for our friend. She even offered to feed the cats herself! read more

If you're a tenant looking to lease one of their properties, look elsewhere. Maintenance is slow at best. You have to call and follow-up on nearly every request, they send vendors to get quotes (so you have to wait around for them to come for 5 minutes to take pictures), then you wait for them to get approval, and schedule another time when the guys can actually come to do the work. We have full-time jobs- pick a vendor you trust and use them for the job when the problem arises. Out kitchen sink clogged on a Friday. I called on Saturday, but they don't consider it an emergency even though water was leaking into our dishwasher and onto our floor. They told us they would send someone first thing Monday. No one came on Monday, and they never followed up. We went and bought a snake and fixed the problem ourselves after doing dishes in our bathtub all weekend. Never received follow-up on the request. Currently, we're dealing with a horrible rat infestation in our apartment. We've caught 13 rats in our apartment with traps we had to purchase ourselves. They sent out a mediocre extermination company. We've had to follow up multiple times with vendors to get anything done and they give us attitude on the phone for following-up. I've never dealt with such slow and incompetent maintenance in an apartment before. read more

My brother and I met with Leslie G. of RMG this morning and were thoroughly impressed with her presentation. She seemed to be very knowledgeable, thorough, and is very professional and projects the kind of toughness in advocacy that suits our needs. As out of town investors, it's comforting for us to connect with someone who we feel has our best interests at heart. I look forward to adding the fifth star after having fully experienced the quality of her service. Thumbs up! 6/24/2016 Per my review on 2/12/2016 RMG and Leslie G. have earned the fifth star. Very satisfied with their service. read more

The most unfailingly professional team you are likely to meet. They are thorough, responsive, dedicated and kind people. I went through two very useless property management firms before I got to them, and it has been the best gift for me. My houses in the Houston area are cared for by this great team, and I couldn't be happier. Bravo to this whole group!! read more

We used Rental Management Group to manage our rental property in Houston for several years, from 2016-2019. We had a number of problems due to lack of communication which just got worse and worse. Repairs were done at jacked up prices without consulting us first. They returned almost the entire deposit to a tenant without consulting us first and apparently without doing a thorough walkthrough. We had to pay out of pocket for a broken window and several other items. They even signed a leasing contract without getting our approval first. The billing procedure is questionable and we seemed to have been double-billed several times. Preparing the house for leasing between tenants was not timely, dragging out to months, again due to lack of communication. We were not satisfied with this company and finally changed. read more

Leslie and RMG is the best property management company in Houston! We have a portfolio of properties there, and she is very responsive, efficient and always bid out project for better deals for the owner. She contact owner for any issue and remind about important things, and always have owners best interest in mind. Lucky to have her a our manager. she works closely with the Chase Team closely for buy and sell, and it is a perfect combination for smooth transactions. read more

Romana, Leslie and the rest of the team are extremely professional and have helped me with multiple transactions and tenants. I couldn't be happier with their work and they have helped me focus on growing my portfolio and not the day to day hassles of property management. read more

This was my first time using a property management company. I had no idea what I was doing. Leslie Guevara put my worries to rest. She was extremely thorough and helpful. Very responsive, I randomly called and I got lucky when she answered the phone. Thanks, Leslie for helping me through this process!! read more

I've used Leslie for about 2 years. During the recent (Harvey) flooding, things were a mess. But Leslie refereed a group of guys to fix the damage. Their quote was 1/2 the next nearest set of contractors. Literally hundreds of properties to deal with, but she still managed to make time for my problems. Once I was able to reconcile myself to the fact she couldn't always call back immediately, things went especially well. She has always been polite, professional, and able to give me the bottom line quickly. I recommend her highly. read more

I own a condo and personally managed it for 6 years. My luck with good tenants finally ran out with my current tenants, who moved in 5 months ago, never paid rent on time after the 1st month, lost the mailbox key on day 1, and getting responses from them was next to impossible. They are currently a couple months behind in rent, so I tried to evict them, but wasn't getting any traction. Finally turned to the professionals and signed a contract with Rental Management Group. So far it has been a great decision: Leslie has offered sound advice from her years of experience, we seem to be on track with collecting rent, and most importantly of all, it has relieved the stress on my family. If all goes smoothly as it has so far the management fees will be worth it. read more

I have been using Rental Management Group for more than 2 years already for my properties in Houston area. They are truly the best of the best. They are very responsive, efficient and pay on time. More importantly, they truly care about their clients, both landlords and tenants. Recently, hurricane Harvey devastated the whole Houston area. On the 2nd day of this historical storm (at the peak of the storm), instead of closing the office and staying home, Leslie went to work. She communicated with both tenants and landlords to make sure everyone was safe. She inquired about properties' conditions and responded back repair requests promptly. Leslie is extremely hard working and 100% dedicated to her work. I highly recommend this company for rental property management. read more

As a tenant, this company treats me very poorly. When I moved in, they had done nothing to prepare the place, and I had to hire my own cleaning service to get my townhouse up to standard. They did not respond when I informed them of the conditions. Over time, they have blatantly ignored a service request, given delayed responses to others, and made decisions on charging me over bill situations they did not appropriately notify or discuss with me prior to charging. When my keys and some personal items were stolen from the property, they charged me for the rekey of the place. I have paid rent on time every single time and been a good tenant. I have avoided contacting them as much as possible because of how poorly I have been treated. I never make yelp reviews, but I have had it with them. When my neighbors (my friends) were moving out and placing their home for rent, I advised against using RMG, and I am glad I did. Their tenants are happy... and don't have to deal with this third party inconsideration. read more

Leslie is always responsive and very helpful. I am very grateful for her support. When she sends in repairmen to handle any issues that come up, they have consistently been polite, clean, and very competent! read more

Leslie and RMG are a fantastic property management company! My husband and I had to move-out of our place rather suddenly and Leslie went above and beyond to help us find another renter in a short amount of time. She was always so friendly and professional and made our lives so much easier. Also, the online portal for paying rent was a huge plus! We truly cannot thank Leslie and RMG enough for everything that they did for us. We highly recommend! read more