Woah -- didn't expect so many 1-star reviews for MYND. When I conducted my research in 2022, there…read morewere around 3-3.5. And to be frank, after reading a myriad of them, I can see some truth and some ignorance on both sides. This review is from the perspective of a landlord. I discovered MYND on Google, and of 10+ property management companies I interviewed, they answered questions the best. From a value perspective, their flat rate is super competitive. I had a great experience when the market was up a few years ago in 2022. They took numerous steps to ensure my house was rent-ready, were very communicative, and extremely thorough in their documentation. Their online Owner dashboard is powerful -- I never had trouble making contribution requests, generating reports, or booking a call with my managers. I truly had peace of mind for a short while. The falloff occurred gradually as the market shifted drastically and people began losing their jobs over time. Vacancies were hard to fill, tenants wanted to terminate stating they needed to move after getting laid off, and even my MYND property managers turned over. What was a passive investment became a very involved experience. I had a call every week for updates. I went 8+ months vacant with MYND, and when I ultimately decided to sell my house, their real estate agent referral was terrible. My agent couldn't sell eggs at a diner let alone a house in a market crash. It became increasingly complex to establish clear lines of communication with MYND and develop effective action plans during the challenging times. I think MYND has a great concept. Real estate managed as a tech company. Locations are organized into pods. Omnichannel sales across the RE industry. In a perfect world, things are turnkey. However, they have real management and customer service issues that they need to address first. By the looks of these recent reviews, they gotta step it up fast. My advice to MYND? Invest in your people, your platform, and your team. Forget the profits and growth... or get acquired by someone else that can do it better. My advice to prospective landlords and tenants is to thoroughly vet, conduct local interviews, and weigh the pros and cons. Get on a Zoom call with the PM that you will be working with. Most PM companies are more or the same. If repairs are not made before signing the lease, they won't be addressed in a service request unless you have an exceptionally accommodating landlord.

AVOID!!! This is hands down the WORST property management company I've ever dealt with in all my…read moreyears renting. From day one, it was a mess. We scheduled a tour and were only given a self-guided option--fine, except every single access code they gave us was wrong. We drove all the way out just to be locked out because of their mistake. Communication was just as bad. We requested a call from a leasing agent at least 5 times--never happened. The only way to get responses was through email, and even then, they would answer one question at a time. We ended up with a 50+ email chain just trying to get basic information. Honestly, we should've walked away then--but we loved the unit. Fast forward to signing--suddenly they become very responsive when it comes to collecting deposits, blowing us up with messages even though payment wasn't due for over a month. Before move-in, I repeatedly asked about cleaning and maintenance issues. We were assured multiple times that a pre-inspection would be completed and everything would be ready. Move-in day comes... and it's a complete disaster. First, they didn't even have the correct gate code, so we couldn't access the community. After sitting on hold for 30 minutes, we were gaslit and told the code we had was correct--it wasn't. We only got in because we happened to run into someone from the HOA (not affiliated with them) who told us the codes had changed nearly a year ago. Then we walk into the unit... and it was beyond unacceptable: Water not turned on (with signs telling us NOT to turn it on) - Garbage and debris all over the backyard - Fire alarm going off - AC not working - Dead AND live cockroaches everywhere - Broken door handles - Dust and cobwebs throughout--clearly never cleaned So I spend the entire day calling, only to be repeatedly told they would "leave a note for my leasing coordinator" (who, apparently, is the only person capable of doing anything--and also impossible to reach). Eventually, I get him on the phone. He claims he has no idea what happened because the pre-inspection was supposedly completed. At that point, someone is clearly lying--either internally or to us. He promises to call me back in 20 minutes with an update. Five hours go by. Nothing. I keep calling, keep getting the same "we'll leave a note" response. He finally calls at 4:49 PM--no real update, except that maintenance turned the water on (which, by the way, would've been helpful to know hours earlier). We go back to the unit that evening--literally the only things done were turning on the water and changing the fire alarm. Everything else? Still a mess. The next day, I email again with a full list of outstanding issues, only to be told: - "Cleaning was completed" (absolutely false) - They "cannot provide additional cleaning" - Pest control and maintenance requests were submitted Except... we were the ones who submitted those requests ourselves because clearly no one else was doing anything. Now we're stuck fighting to get refunded because the unit is not even remotely move-in ready, and we couldn't move in on our scheduled date. This has been an unbelievably frustrating, disorganized, and negligent experience from start to finish. Save yourself the stress and avoid this company at all costs.

I had an actual good and positive service from the people at KRJ Management. I really needed a…read moreResell certificate done quickly and it had to be ordered through Homewise. Homewise was not very helpful to rush so i called directly to KRJ Management to obtain the information and request the rush and explained the urgency. Everyone was very helpful and polite. They even called me to let me know that the email was sent to me and wanted to confirm i received the information. Marie was very helpful in the closing department. The service provided really helped me get out of a bind. it was greatly appreciated.

I understand the day and age that we are in but you have plenty of people that not only do they not…read morecheck there personal emails daily but some don't even have a PC. I made arrangements with this company to make payment towards my account monthly, apparently I missed a month in the last 6 and didn't realize it (the 2nd month) but I got no email or letter right as I'm 2 payments away from paying it off I attempted to make a payment only to notice that my account was frozen, I was told I was sent an email to make a payment by the 15th (didn't see the email) attempted to pay on Friday the 17th and it was frozen, went into the office and was explained to that my account was sent to an Attorney, why not generate a letter that critical and send that prior to involving an Attorney, this company has no regards for hard working people in this tough day and time. I have no words. Disappointed Resident

The Paxton in Lilburn GA PLEASE DO NOT LIVE HERE!!!! Because…read morethe do not care The maintenance Team closes request before issues are resolved. They tell you "I'll get back with you in a day or two" and as you patiently wait they don't let you know anything. Then when you follow up they say to create a new service request. And instead of working on the original unresolved issue they tell you it's a now a new issue. The property manager Bridgett Mason is the ring leader.

Sonterra Heights By far one of the worst properties I've ever lived at incompetent staff. Nobody…read moreknows what to do or contact for anything. Why are they even working in the office if they can't even do simple things. And there always on the phone or on face time with their headphones on and you never have their full attention very very unprofessional !!! My apartment was leaking for seven months and nobody came to do anything all my stuff got molded. You can never get a hold of anybody in the office and good luck trying to see inside your hallway because all the buildings in the back don't have no lights I see other residents using flashlights to walk up their stairs talk about a tripping hazard. On top of my water damage there's mold growing everywhere. Sheet rock is falling apart mold coming out of the vents took them seven months to come fix it and I was already moving out on top of not having the correct staff or maintenance. Some random guy just came in here and said he's helping out his friend not even working with the apartments to come look at my unit and good luck trying to even contact corporate they're even harder to get a hold of then the office.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

I had problems immediately upon move in. There was no make ready done. That is no one inspected…read moremy apartment before I moved in. It was not ready to move into. I live at Haven at Augusta Woods in Spring TX. I went round and round with management and complained. The apartment was not in good shape. It was the entire apartment including appliances. Much more than the inventory sheet. I was told by Kaplan management to stop complaining. I was left with numerous items not taken care of. I had other problems at a later time with in house management. I contacted Kaplan and they did take care of some. I will give them credit for that but now, it's a whole different story. They haven't at least extended me the courtesy of a response. In my 1st email I even informed them that I owe them money. CRICKETS!!! I want out. I will never recommend any property owned or managed by Kaplan to anyone. I look forward to changing the rental industry in a way that would be beneficial to both owners and residents.

I have lived at MV Lofts managed by Kaplan Corp aka KapCorp since it opened in 2019…read more I have had multiple packages stolen and broken into, my car window was shattered and car was broken into, my boyfriend's car got broken into, and I have learned that multiple other people have had their cars vandalized, crashed into, and broken into at an increasing rate since May. This was management's response. This place was already overpriced despite being brand new and the finishes have all degraded really quickly. There's no elevator. They never clean the grounds. They do pest control twice a year. The units are also VERY loud as they have little insulation and are right next to one of the busiest freeways in town. That part was ignorable before all of the other issues started. The old property manager Brittany was very responsive and did seem motivated to help us to a certain degree. The new manager Belinda is all lip service. We have also had multiple "buyers" come tour the complex and individual units (with mine often being selected to view) over the last six months, suggesting the company is trying to unload the property. Renters from other Kaplan managed properties seem to have similar experiences, as well, so it shows that the issues are not limited to this complex. I would not recommend this to anyone and I believe Kaplan's response to this situation is at best irresponsible and at worst actively negligent and not honoring their part of the social contract between renters and landlords/property managers.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

I rented a property managed by these people, and it has been a terrible mistake from the start. The…read morecompany is super shady, they have all these insane fees for every little thing, including a surcharge of $10 for the privilege of paying rent - $50 if you pay via credit card, and they refuse to accept rent payments via cash or check (or even cashier's check). They charge a fee for a "package locker," that doesn't actually exist. Also, the newest development (in the mere two months that I have leased a unit from these people) is, there is no hot water available in the building, on a day when the temperature is currently 50 degrees. So, now, in order to shower, I will have to get a hotel room.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.