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Rise Association Management Group

2.0 (49 reviews)
Closed 9:00 am - 5:00 pm

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Leftover decor from previous party.
Jessica Lyn A.

This review is in regards to Laurel Park and the association Manager. I am utterly disappointed with the process and execution of renting a clubhouse for the Laurel Park community. Due to the transition from FirstService Residential to RISE, I'm assuming there are still some quirks that need to be resolved however it was a very difficult and frustrating process that didn't need to be in the first place. TL;DR Struggled to reserve Laurel Park clubhouse and previous residents left a mess for us to clean resulting in questionable fees. Buyer beware. Communications from RISE were definitely vague at times and we had to reiterate messages several times because of the miscommunication and misunderstanding on their end. My partner had completed the packet needed for renting the clubhouse under HIS name and was forwarded in several emails. I had sent screenshots of my payment under his name (which was also a difficult process and I had asked how to do it but only a four worded email that did not answer my questions and again, had to reiterate how do we proceed. I suggest having a how-to in the packet that involves making an account, reserving etc. for future clients). With everything under his name, the association manager had gotten confused and replied to my email saying my reservation was taken already which resulted in even more frustrations. They had written my name under the reservation rather than my partner's whose name was in every single document/screenshot that was sent prior (which I'm also assuming was not even read or acknowledged because they had asked for it once again). After sending a complaint and our frustrations due to the the unprofessionalism, my partner ended up overtaking the emails because she had personally reached out to him on text and managed to finalized QUICK. However, yet again asking for the same information in the packet that had already been completed and sent a week before all this mess. It doesn't end there though. Upon arrival, the clubhouse was absolutely FILTHY and DISGUSTING. We were even more frustrated because it was assumed that there would be janitorial services between parties or somebody that would at least check before each party. That was not the case. The clients before us had left a mess - residual food that included pink frosting, cookies, and cake that had been embedded on the tile floor. Leftover decorations, broken beer bottles outside, and trashbags were filled to the brim outside. Leftover drinks in the fridge. The bathrooms were atrocious - soda cans, overfilling trash bags, and toilet paper all over the floor. A mop was broken, table was broken, and there was broken shards in the kitchen floor. We had to clean up after somebody else's mess in a matter of time because of our reservation in a few hours. That setback setup time for us. I am so UPSET and embarrassed for Laurel Park and the management. We had collectively swept, mopped, and cleaned the place before AND left it cleaner than we had previously entered. Luckily there were several members in my party that had helped us before and after the party. We had expressed this to the association manager and they had said, "the board is considering janitorial bids which may include emergency after rental cleanings as needed". THE BOARD NEEDS JANITORIAL. This is absolutely unacceptable and I am appalled at the conditions. I question at what service I am paying for to rent the clubhouse. For a nice neighborhood like Laurel Park, you would think they upkeep their recreations. In addition we had also paid extra for alcohol fee and the off duty officer DID NOT ever show up. I have assisted in many rentals for parties and this byfar was the worse experience from beginning to end. I suggest having a walkthrough procedure and a checklist implemented between each resident who rents out the clubhouse so that residents are responsible for their cleanliness. With the walkthrough, a resident does a walkthrough before they get the key and after cleaning, you need another walkthrough in regards to the checklist. The checklist needs to include the BATHROOMS and the FLOOR which seems to be the most neglected areas and are often overlooked, which was definitely the case here. If there is damage, the association should make repairs, hold a hearing, and apply a maintenance assessment to the owner's account responsible. I do not recommend RISE at all. With the fees you pay, you will question what you pay for. If I'm paying $175 I should not be cleaning up another resident's mess from a previous party who did not comply with the rules. It's an absolute scam.

In the last response I received, RISE acknowledged their mistake and that the Board needs to follow HOA policies. But, no action since.

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5 years ago

I finally got my money back, thanks Courteney and the closing department for your help.

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Ask the Community - Rise Association Management Group

Review Highlights - Rise Association Management Group

Before contacting my HOA, I was upset about a possible dispute.

Mentioned in 14 reviews

Read more highlights

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Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

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We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

ULR Properties - ULR office conference room

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Rise Association Management Group - propertymgmt - Updated May 2026

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