I'm split on this one. I called for service for a riding mower. We set up an appointment for pick up but they never showed or called. I called a few times to see what their timeline look like, and all I could get was the guy was running behind. So zero stars for that. I went in one day to pick up a tool for changing out some plumbing and they had it. The other small local hardware store did not and I didn't want to go all the way to the Big Box store. So 3 stars for that. Oh and the young man that was at the front door who greeted me was less than professional. read more

Upon entering, I was OVERWHELMED by the stench. Chemicals galore. The owner needs to put some SERIOUS filtration in here, and make sure they circulate the inside air OUT! I came in for paint, and was so anxious to get the heck OUT because of all the toxic noxious smells. I felt so bad for the employees! Then I saw a cat, and I asked about him. They told me that he is the shop cat. Oh great, this poor cat has to breathe in the noxious fumes 24/7!!!! This is HORRIBLE! Someone needs to intervene in this store - the Health Dept.? IDK but I felt awful for the employees (at least they get to leave after their shifts) and that POOR CAT. Animal abuse! I got my paint quickly and rushed out. Avoid this place if you value your health! Egads, I TRULY couldn't believe how horrific it was inside. read more

0 stars would be more appropriate. They pretend to do equipment repair. They are rarely staffed, and usually only by one person. An estimated time of repairs is never available, even after diagnosis and parts ordering. The staffing changes periodically, as I'm sure they are treated just as poorly by the store owner as he treats his customers. If you want third world service, then this is your place! read more

They don't honor warranties even if the machine you bought there is new. (Norespetan las garantías te asen pagar más de lo que vale tu máquina) read more

My U-Haul drop off location & amongst the two employees working I got taken care of pretty quickly. I like the efficiency of the return process. There was another employee who was off the clock, yet happily guided me with some last minute purchases...cleaning products & more face masks. The home & garden section is huge with various displays on the patio before you walk into the store. The store has a little bit of everything situated in a clean fashion & easy on the pockets. There's a family like environment in the air providing good customer service...Ace is the place with the helpful hardware man/woman. read more

Lithia Springs Ace Hardware - 4.30.2020. - Hardware Stores Near Me - Lithia Springs, Georgia

I took my lawnmower to get repaired on 8/3/24. I explained to the employee the issue that I was having. I was told that I had to pay 35.00 for it to be repaired so i did so. I was told it would not take long to fix. After calling on several occasions and going to the store twice in which I was told that there was a delay with the part, I was told that it was finally fixed on 8/13/24. As I went to get the lawnmower I was told to come to the front to pay the remaining balance. I said what remaining balance I was unaware of a remaining balance and don't you think you should've have told me about the balance the 5 times I called. I was told I couldn't get the lawnmower until I paid a balance of 93.08. I said of I would've known it was going to be that much I would've just came back to get it without it getting repaired. The only explanation I was given is that they don't know how much it would cost to fix it until it's fixed which makes no sense. I called the corporate office. They told me that everything is at the discretion of the store since it's a franchise. I told Ace Hardware corporate that if we're willing to attach your name to a store like this I will never come to any of your stores again. I definitely wouldn't recommend this store or any Ace Hardware for that matter now that I know how Ace Hardware does business. JUST SAY NO TO ACE. THEY ARE NOT THE PLACE FOR THE HELPFUL HARDWARE FOLKS. FYI- It wasn't fixed. It stopped working as soon as I tried to cut the grass. read more

I searched for propane all day. Walgreens, gas stations, Publix, Home Depot. Finally, I called ace hardware. The customer service representative was so friendly. When I arrived, everyone was kind and helpful. It felt like a family. The team worked together. They were excellent. And I went home, with my freshly filled propane tank and grilled burgers. read more

First of all I'd like to say that living in the neighborhood I know this place is under fairly new ownership so it's expected that there are kinks to be worked out. I shop here all the time and have only ever had a great experience. The owner, Joshua, is always there, friendly, and working with his team which interacts like family. They have SO much inventory. Everything that you'd find at a big box store and some things that you won't. The pricing is comparable to big box give or take a few cents depending on the item. Great job guys! read more

Zero stars is appropriate. I made a few purchases on 5/1 and was convinced to buy a tool by a sales associate and told that if I didn't need it I could always return it. Here it is 5/12 and I attempted to return this unopened tool. I was told by the manager, Josh, that I could not return it due to Covid 19. I asked him if this was an Ace Hardware policy and he said yes that they got a call and were told not to except returns, but that he would take it back in 30 days. My receipt clearly states no returns after 30 days. Everything in that store has been touched by human hands yet somehow my return is going to transmit Covid 19. This is a fine example of how some business is abusing a global pandemic. Absolute terrible service, borderline scam, and I will never do business with this Ace Hardware in Lithia Springs GA again! If I find out that this is an Ace Hardware policy, I will never do business with Ace Hardware again. It's a $6.99 tool and I made a 25 minute drive to return it. Pathetic and abusive. Shame on you. read more

Lithia Springs Ace Hardware - Receipt and tool. - Hardware Stores Near Me - Lithia Springs, Georgia

DO NOT DO BUSINESS WITH THIS STORE...Lithia Springs ACE Hardware Store does not follow the ACE Hardware corporate return policy for 30 Day returns with receipt. This store will only give 15 day returns. I talked talked to store owner/manager Joshi and he would do nothing for me as a customer. Not even store credit. The Douglasville ACE hardware store took care of me as if i was their original customer with the returns that I purchased from the Lithia Springs store who would not take care of me. That is customer service. Because of the kind care and customer support from the Douglasville ACE Hardware store they will have all of my business. The Lithia Springs ACE Hardware will not stay in business with type of poor customer care. read more

This Ace hardware has nothing. Go to Ace in Douglasville or Home Depot. Staff is rude. Not helpful. Garden section always have 3 dead plants to pick from. Nothing but empty shelves. read more

This place is horrible terrible customer service. Merchandise with no posted prices. Cashiers not knowing prices or why not priced.

I hate coming here time after time and NO pricing for items. I was there today no prices on ANY OUTSiDE ITEMS. I will be going to Home Depot or Lowes from now on!! read more

Worst place to do business. Took my lawnmower there for belts change; after about a month, it is almost ready, saying they serviced it and also changed the blade which i never asked for. They are just crooked. DO NOT MAKE THE MISTAKE OF TAKING YOUR LAWN MOWER THERE FOR ANYTHING. YOU WILL REGRET IT. read more

Sits at the corner of Lee Road and South Sweetwater Rd. They sit inside of a fence that is pulled at about 5 minutes til closing time.In general it's your typical Ace Hardware. Friendly staff. I like this one for garden/yard items and accessories. I appreciate the outdoor pond and the area that houses plants. It gives you a realistic idea of what your garden could look like and shows you how well certain plants/veggies will do outside in the elements. I frequent this locaion more that the other location closer to my home because the staff is usually more friendly, professional and attentive. Ask any question about any item in this store ladies they will have an answer for you and it's going to be the right answer. If not Sorry but, don't complain to me about it though. OK. LOL! read more

12/8/2020 I was an employee of Lithia Springs Ace Hardware (which is a franchise and does not reflect on all other locations). Joshi, the owner, is the most shady person I know. He marks up the merchandise by 50%. He orders from Amazon (and calls it AZ to hide it from you) and charges double the price to whom ever he is selling to. He also orders non OEM parts to repair customers machines and passes it off as certified parts but really its a 50/50 chance that it will work. The mechanics are good people, but fear for their jobs. When Joshi hires employees (like me as the assistant manager) he refuses to allow you to sign any paperwork ( even a W4, no evidence AT ALL that I ever worked there, not even an application) even after weeks of asking and demanding. Then when I received my paycheck it was nearly $200 short. I was salary and hadn't signed paperwork so it was pretty clear on what to expect. He processed me as hourly and whatever wage he decided on. There are many other employees on the same boat. Never trust him, never shop here! He WILL rip you off! An update: 12/15/2020 I went to pick up my paycheck that Joshi owes me for the 50+ hours that I put in for that week. He flat out refused to pay me! Hadn't even written a check. He said that he can pay me whatever he wanted and that he didn't want to pay me. I told him that I have already contacted the IRS, but he didn't care. read more

Landscapers beware this place is absolutely terrible. I regret spending all the money I did with them. The prices listed online DO NOT coincide with the prices on the products in the store. The owner marks them up to the price so pay attention. I brought in my Zero turn mower because the deck was bent. I was told by one of the mechanics there I needed a whole new deck. They didn't have the deck there so I was told to come get my mower. When I did go get it the owner stops me in the parking lot and asks me to trust him they can repair my deck better than new. They charged me over 600 and didn't weld but half of the deck and didn't even weld the scalping wheels back on. When I asked the owner to honor what he promised and finish welding my deck; he tells me I was happy with the half deck. And if I want the deck finished it will cost me more money. I am a small family business and for them to take all this money from me and not be willing to honor they promises has put a big hurt on my business. I AM TOTALLY DISGUSTED WITH THIS LOCATION. read more

Steve at ace in Lithia springs gives outstanding service!! Very helpful and great experience! 5/5!!!

Sad to write this review, because I have gone to Ace Hardwares throughout my entire life and have never had an issue. In the four years that I have lived here I have yet to visit this location. Today I did, and here is what I have for you. First off, the location is terrible. It's right before a four way intersection, and while turning in is a breeze, getting out of it is not. The only reason I am giving this place a two out of five instead of a one is because when I came in the lady at the front welcomed me and when I left she wished me a good day. That being said I do not know why she welcomed me, because I told her what I was looking for and she asked over the intercom, but then proceeded to help someone in line and completely disregard me. It was really weird. What upset me a little is that after spending about 10 minutes walking up and down nearly every aisle, which was surprising that it took that long because it is not that big of a place to begin with, I went back up to the front to ask for assistance again. The same girl got on the intercom, this time getting a response, and said that they would meet me at the aisle. So I go back to the aisles and I go up, I go down, I stand and I wait, and needless to say no one came. Surprise surprise. I finally found the location of where the product I was looking for would be, would meaning that of course they did not have it. Really do not have anything positive to say about this place other then you get a hi when you come in and a bye when you leave. Good luck finding what you are looking for, with or without assistance from the employees (I literally saw two in the entire store) that work there. read more

My grandson and I stopped in today to find bolts to hold the Christmas tree in the stand. AJ was super helpful. We bought the exact bolts needed and the tree is up. read more

OK.....I understand that the old fashioned style hardware store isn't for everyone...if you just need some crappy paint and some generic rollers.....just go to wal-mart... now....if you want to know why people go to a HARDWARE STORE....this place is filled with reasons for that...need that odd ,weird spring that popped off your weed eater that they don't have anywhere?...this place probably has it...need a certain type of dremel head? in five minutes you are out the door with it and not a 40 piece set... just need 5 screws to finish something you are working on?...5 minutes...got them..out the door...without having to buy a box of a 100 that you'll never use... the staff is immediately and completely helpful ,i don't think i have ever gotten more than 2 or 3 minutes into the store before one of them is asking if i need any help finding something.fairly well stocked store and great customer service is why they are always my first stop before i even think of wasting a hour or so trying to find something at a big box store..... read more

The one star rating is my gift for simply answering the phone. Downhill from there. Have used the company very successfully in the past so when it was time for a mower overhaul, I called them again. I spoke with someone and left a message for the repair person/pick-up driver. Nothing. Called couple days later and he admitted to not having given my message but connected me this time. I set up appt. date for pick up and was told I'd receive a call the morning of. No call, nothing. Called that afternoon and was told person and his boss were both on vacation - that's why they didn't call/show. OK. Rescheduled for the next day. Never heard from again. Wrote a letter expecting to hear nothing as well and I was not disappointed. Hard to comprehend this is a business, not a couple of neighbor boys doing yard work! read more