I found this place by luck! And it has been the best thing that has happened to me for my…read moreeyelashes. A friend of mine told me to see an eyelash technician named Janet. When I first met Janet I was very scared to trust someone again with my lashes. Other studios in town charged me a ton, and did not give me the results that I expected. What I love about Janet is that she responds fast! She always makes time to squeeze me into her schedule. Also, she takes her time to make sure my eyelashes are nice and thick. I get so many compliments on my lashes now, and it's really all thanks to Janet. Seriously if you're in the DFW area request her, you will not be disappointed!!!

I showed up for my 1:30 appointment (after much hassle to get there with so much to do right before…read moreThanksgiving). There was a lock on the door and mail spilling out of the door mail slot. I assumed they didn't pay their lease and got the rug pulled out from under them. I called today fully expecting to get a message that they had closed down; instead, a lady answered. When I asked where they were yesterday, her response was "We were understaffed and had to close the doors." She said she called everyone (I didn't get the call). When it came time to end the call I said something like, "Ok, thanks" instead of saying "So sorry this happened" she said "No problem." Ugh!!!! No problem????? Ummm, yes it IS a problem!

I know this is a lengthy review but if you're thinking of getting your hair cut here i recommend…read moregiving it a read. I am extremely disappointed with my recent experience at this salon. I received a haircut as a Mother's Day gift, and it was the worst salon experience I have ever had. During the haircut with Annette, over three inches of my hair was cut off, despite my explicit request to maintain the length. I asked for fluffy, face-framing with lots of layers, but the result was nothing like the inspiration photos I provided. As this was my first haircut in eight years at an actual salon, I was very upset. I cried on the way home and spent my Mother's Day extremely upset about all the length that was cut off after I had spent over a year regrowing it since cutting it postpartum and had finally got it back to a length where i felt like myself again. When I contacted the salon to request a refund, I was met with resistance. I contacted their salon through their Business Instagram and got ZERO response. Their website lacks a clear refund policy, only stating a 50% cancellation fee (which i asked if they could honor so i could get some money back but they refused) there was NOTHING discussing any return policy through services provided. Initially, they didn't offer any refund at all and just for me to come in and "fix" it, when the damage was already done. Then offered barely a refund of the tip and blowout cost, totaling $34, which they confirmed multiple times over the phone after me asking . However, I only received $23 back. Upon calling to inquire about the discrepancy, the staff was incredibly rude. Throughout all our interactions, including when I initially messaged their Instagram page (which received no response), the customer service was consistently poor. There was no apology offered at any point. On the phone they told me it was my fault because I did the math wrong on the amount to be refunded even though I clarified the amount on the original call and they agreed. After this I told them I would be leaving a review and to which the manager Jamie replied "okay see you on google" and hung up the phone. Overall, this was an awful experience marked by a drastic, unwanted haircut and appalling customer service. I cannot recommend this salon to anyone and I will NEVER be coming here again. I wish I could leave a zero star review because I don't even feel as though they deserve one. The photo evidence below consists of my hair before the appointment, the inspiration photos I shared with Annette, and lastly the hair cut that was nothing like I asked for.

Please save your money $1600 for a couple of Amazon cheap…read morestuff . The owner is unprofessional.

Week, after week, photo, after photo, it's important that my look is one worth following, and…read morephotographing. At the top of my team, there's Amy, and her artistic skills, with lashes. For years now, I've trusted her to craft, just the right look for me, with the best, and safest products available, and I'm sure she can do the same for you, weather you're looking for that perfect side eye glance, or full out bunny blink, she'll have you lashed right! You'll find her pricing very fair as well! Can't wait to see you blinking luxuriously around town, Xoxo Lorenzo

One day before a wedding and Amy is so sweet, she took my apt even though her day was completely…read morebooked. Very professional. Her studio is chic and located at the corner, easy to get to. Lashes: I am never going to anyone else!! She did an amazing job. I got a full set and they look full and natural and doesn't irritate my eyes.

First and last time.......... They didn't know what they…read morewere doing and the lady who did my lift and tint admitted she wasn't very experienced with what she did AFTER THE FACT! This is something that a person has a right to know in advance when dealing with someone's eyes! My eyes burned for several minutes, I couldn't even open them. They expected that I should pay again to have someone else do what wasn't done right the first time while trying to make me feel bad saying the lady who would supposedly do the job correctly would get the money from the girl who didn't do the job correctly and not entirely kind about it, instilling a complete lack of confidence and trust for me to allow them to touch my eyes ever again. The customer should never be made to know that and just be offered a resolve in a respectful manner. Needless to say I canceled the so-called fix appointment. Complete waste of money. I did not get what I paid for and it is concerning when someone isn't experienced. Go somewhere else!

Showed her a picture and got nothing close to it. I wanted something natural and I got fans, I got…read moresomeone different today but Andi is the best. Hands down.

Don't hesitate just go ! My first time getting my brows done here by Nas ,and she was phenomenal…read more Clean and calm environment & polite staff I will be back .

Nas was great! she had me in & out happily!…read more This place is very affordable and all of the staff are very hospitable.

Update 10/31/16: Reduced by one star. My girl had to take a leave and I tried three other girls at…read morethe Greenville location with no success. One girl even glued my top and bottom eyelashes together! Grrrrr. They had a lot of problems with communication among staff and clients..Finally switched to the West village location and found Bonnie. She's great! Their front staff is also much friendlier.. :) June 2016 : Came in as referred by a friend. I made an appointment with Stacey and she was so nice, informative, and time efficient with her work. I wear glasses and she made sure they would work well when I wear them. They also send appointment reminders via text which was great. 2 weeks in and my lashes are still beautiful, no mascara or eyelash curler needed. Getting a refill soon!

I'm extremely disappointed with my experience at this salon, particularly regarding their…read moremembership billing system and customer service. Their system does not seem capable of properly distinguishing between charges for a full set versus two fills under the monthly membership, which resulted in me being overcharged. Instead of proactively resolving the issue, I was left having to repeatedly question and track the charges myself. What made the situation even more frustrating was the lack of care and professionalism from the front desk staff. Rather than showing understanding or attempting to help resolve the issue, the interaction felt dismissive and transactional. Customer service should involve listening to concerns and working toward a fair resolution, especially when billing errors occur. I expected much better communication, transparency, and accountability from a business that promotes recurring memberships. Unfortunately, this experience left me feeling undervalued as a customer, and I would caution others to carefully monitor their billing if they sign up for a membership here. I have since cancelled my membership and will no longer be a client.

Danielle knows lashes! I came in for a fillup after getting full set done elsewhere about only 5…read moredays ago where I wasn't completely happy. Danielle was very helpful, professional, knowledegeable. For the look I was trying to achieve, she definitely nailed it. She even educated me on the different types of lashes she uses to achieve different looks, and how to put on false lash strips over the extensions. If you are going to splurge on eyelash extensions anywhere, go here. You will not be disappointed.

Thank you for my lashes! Its been 1 week and not one has fallen out. They look very natural and she…read moredid them so quick! She was very sweet and I love my lashes :) Definitely recommend

Emily at their Lakewood location was amazing! She way so detailed and thorough. I left really happy…read moreand will be coming back!

Adriana was excellent. She spent a lot of time explaining her process and making sure that I would…read morebe happy with how she was approaching brow sculpting before i even laid down on the table.