Want to be insulted? Shop here.
Liquor World has been around for a while. If you're shopping for a handle of cheap vodka or Coors Light, you'll probably be fine, but if you're looking for something remotely nice, beware.
I bought a bottle of 1983 Taylor Fladgate port for my wife for Christmas from Liquor World. When we finally opened it, it was corked... The cork had halfway disintegrated, and some of the wine had leaked through the wrapper. We decanted the port and ran it through a filter.
The port wasn't vinegar, but it was completely oxidized. None of the explosive flavors you would expect from an expensive, almost 40-year-old port.
We saved the cork pieces, poured the wine back into the bottle, and the next day I returned to Liquor World with my receipt and the spoilt bottle of Taylor Fladgate.
I spoke with a woman named Sherry Wertz, who is the owner of Liquor World. I explained what had happened and showed her my receipt and asked for a refund. She took the bottle of port from me, asked me to wait, and disappeared in the back of the store. After a few minutes, she came back out and told me that she and another employee had tasted the port and they thought it was fine. I said, "Well, I don't agree with you. I didn't pay $100 for a bottle of port that 'tastes fine.' It should be exceptional." I reiterated that the cork was destroyed and this had oxidized the wine.
Sherry told me she was going to have her wine rep come by and taste the port. At this point, I left--I was getting angry--and came home. I called Liquor World and spoke to someone named Michael, who talked down to me and asked if I even knew what I was buying when I purchased the port. I then spoke to Sherry who refused to give me a refund, was rude to my wife, and again said that my opinion of the port wasn't good enough. They wanted their rep to taste it first. She said she would call me and let me know. Days later, she hasn't bothered to call (I did), so I'm posting this review.
Liquor World carries a lot of high end alcohol, some of it priced above $1,000. If you're in the market for expensive spirits, just know that Liquor World DOES NOT stand behind their products. The customer is not right. Sherry and her staff are rude and condescending. I will never go back. This is a store that should only be selling 3.2 beer and Yellow Tail wine--anything more expensive and just know that it probably isn't being stored correctly, and when you call them out on it, you will be insulted, talked down to, and most importantly, you will not get your money back.
The premiere liquor store in Durango is Star Liquors. I had a similar situation with them, and they immediately refunded me, no questions asked, didn't even ask for a receipt. They're professionals who appreciate their customers.
Sherry and Liquor World should stick to selling shitty beer. read more