As we write your final review -Roderick, Lilianna (LIPI HVAC) - Action Air is FIXING the existing furnaces, and adding 2- 5 Ton A/C units.
We paid for and have a signed contract for the existing furnaces and a 10 ton A/C unit. Your company refused to complete or refund our money for a 10 ton A/C residential unit. The commercial 3 phase A/C unit that you purchased; will never work in a 1 phase residential area.
We emailed you regarding the removal/refund of this unit -and I QUOTE your email " WE DO NOT GIVE REFUNDS" - even when you purchased the wrong equipment - WITH OUR MONEY.
Action Air is going to modify the furnaces to meet the manufacturers requirement for return air supply, and install our A/C system.
Also, do not make a return comment to say " that you tried to stay within our budget." Our final cost was significantly higher without a working 10 ton A/C unit.
We signed a contract for a 1- 10 ton A/C unit. We even said we would accept 1 - 5 ton unit. AFTER, you let us know that it would require MAJOR modifications to our existing system, to install 2- 5 ton units. Again, this was YOUR ERROR.
Here we are 6 weeks later - NO email to say you had located a unit, until you got our email saying. We are DONE ! Then amazingly you were "just trying to find the time for the install". NO MORE games !
Perhaps you should find the supplier that Action Air uses. They have located and delivered 2 -5 ton units within 4 days.
Oh yes, we are not surprised you will NOT honor your warranty on the heating system you installed. We didn't expect you would- just another broken promise.
No MORE Games - We are done. read more