Alex and his team mate came early for our appointment and had excellent professionalism. They both…read moredid great work on our never before cleaned house and explained everything they did as they did it. They left a clean environment for my pets and children, and no mess for me to clean! I'm so happy with them and their work. They adored my pets and children which was an awesome perk! Highly recommend!

We just bought our home and looked right away for a air duct cleaning service and found this one…read more We were VERY pleased. Great service, clean, and wasn't afraid of my pup. When my dog loves you, we know you are good people. Thank you for cleaning our vents before our newborn arrives ! We will definitely be using them again and referring them to our neighbors!

A pipe burst in my basement on a Sunday morning. I called several well known restoration companies…read moreand had to leave messages. Nu-Gen actually answered the phone! They came within an hour. Then sent a crew to mitigate damages immediately. Sean was the "crew". He worked so hard and quickly tearing out soaked padding and carpet, setting up fans and plastic walls to contain the area. Ni-Gen has been over everyday to ensure the humidity etc was going down. Very professional and great customer service.

Horrible! If I could give less than one star, I would. We called Nugen for a pipe burst…read more12/24/2022. Yes! 2022! And we are still dealing with the damage they caused and trying to get a resolution for their completely inflated, unnecessary charges and unnecessary demolition. The renovation is still not complete due to all the out of pocket expenses we have incurred to put our home back together. We have had 2 other restoration companies as well as 5 adjusters verify that what they did in our home was completely unnecessary to midigate my pipe burst. Nugen assured us they would work with the insurance company to get all damages and reconstruction covered. They did absolutely nothing but make the situation worse with the insurance company with their arrogance and refusal to speak with them. We are left with a lean on our home after 90 days and out of pocket expenses of over $10,000. As if dealing with a broken pipe is not enough, Nugen will just make a very stressful and horrible situation worse. I have found that we are not the only one they have done this to. PLEASE! Dont let them into your home! I would not want anyone else to have to go through what we have and still are going through with Nugen, a year later!

Technicians took the time to talk with me on the phone about my problem and told me that at the…read morecurrent time I should just monitor the situation with my water heater and if it changes or gets worse then contact them. They told me how to do a bit of maintenance and that what I was seeing was normal with the type of water heater I had. They did not try to up-sell or tell me that they had to come out to do the maintenance. I will definitely call them back and use them when I eventually need service or a new water heater. This is excellent customer service!

We know the company for a long time now and they are always fast, professional and ready to help!…read moreThey were installing many different things in our house, fixing whatever was not working and - most important - they were always available for emergency services! We truly appreciate their support and help and would definitely recommend their services!

Incredible Super Heroes! In the movies, the first thing we…read moresee a hero do in order to win our hearts is some small act of kindness or warm-heartedness and gentleness. Screen writers call it "saving the cat". Just recently Algonquin Heating & Air-conditioning did just that for my family! They literally saved our cat! She had crawled down through a floor heating duct and got stuck. Very stuck. Like no way out but to take the tube down and pry it apart stuck--in a crawlspace! (I know, I know. I should never have removed the register.) The technicians they sent out could not have been kinder, more eager to help---and expert at their craft! They crawled on their hands an knees over pea gravel all the way over to where the cat was, disconnected and pulled down the very long tube, gently pried some of it apart, and with lots of patience and gentleness, coaxed the cat out. They even led the charge in catching her as she ran all over my crawl space scared out of her wits!! After all of that, they did a free checkup of my furnace (including a new air filter) and taped up a bad spot in my duct work that substantially improved the air flow! That, in turn, eliminated my urges to pop off my floor registers to try to get more heat or A/C into my little home studio. The cat was saved and the furnace air flow works so much better now! THE END (roll the credits) Epilogue: After about three days, our cat finally calmed down, came out of hiding and is doing fine. Although she is right now, at this very moment, as I'm writing this, sniffing around at the very register where she was previously stuck --and I'm not making this up! to quote Dave Barry. But, you know what they say about cats and curiosity..... I'm on to you, cat. That register is never coming off again! PS: If you want a textbook example of "saving the cat" in the movies watch the first 5 minutes of 2004 "The Incredibles." It's a hoot!

Summary: Don't trust them. There are plenty of HVAC repair companies. Avoid this one, and find…read moreone that will treat you with respect and act with integrity. Asked their technician to come out to perform an inspection and provide a report for potential home buyers. They failed to provide the service and have failed to follow up on phone calls and emails. The report was a simple invoice with notes. This would have been acceptable except for the report containing notes contradicting the verbal report the technician gave. They added notes such as "could crack any day" and "recommend replacement" immediately after noting the HVAC system was in good condition. I don't appreciate their effort to gain business at my expense, their dishonesty adding notes to the report they never discussed verbally during their inspection, or their lack of customer service. These issues were shared with them in an attempt to resolve them and they have not responded (phone or email) since they said they would get back to me over a month ago. They do not care about addressing customer concerns or following through on the service they promise.

Prompt and Efficient reasonable pricing. Was able to get an appointment without waiting too long,read more

We've been a long time customers with them for dryer vent cleaning as well as full home duct…read morecleaning. Their quality of service is impeccable along with really competitive pricing. That's why we stick to them and look forward to continuing too.

July 2026 We had exceptional service from Legacy from start…read moreto finish. Even during a heat wave we were able to get same day service without additional cost. Todd was our service technician and he was very polite and knowledgeable he explained everything he found and was able to complete the repair immediately at a reasonable cost. Very happy we will definitely continue to use them and will be having them do a furnace check once the seasons change.

This company bought out Brex Arlington who we used for years. Immediately after switching we felt…read morelike they tried to up sell us for all kinds of HVAC things. Overpriced in general.

A neighbor uses this company so we decided to hire them to do maintenance on our unit. The man who…read morecame out told us our HVAC hasn't been properly cleaned by the other company we used for years, he told us that he needed to use a hose to clean it and our balcony would get flooded with the water. He also said it would take several hours, we weren't able to have him do anything the day of our appointment because we had to leave in 2 hours. He left and said we'd get an email to reschedule our appointment. We didn't get an email so I reached out and never heard back from them. On top of that, our AC stopped working after he left, we hired another company and found out Beckman Bros intentionally broke our unit!

Great family owned company. We have used them for all of our heating and cooling issues for years,…read moreand have always had great interactions. The technicians are very knowledgeable and are always able to resolve our issue within minutes of arrival.

They were very fast to respond for an estimate and gave me availability the same day. They came out…read morewithin a few hours. The gentleman was extremely careful, professional, friendly, kind, courteous and very knowledgeable, he even had shoe covers on when he came into the home. He did a great job and he was finished before I even knew it. The price quoted was exactly what they told me it couldn't have been any better.

I had a phenomenal experience with this company ! I contacted Mr. Duct to have duct cleaning…read moreservice performed at my home; from the initial scheduling communication to timely follow-ups prior to the scheduled appointment, I could tell that my time and money were valued and that customer service was a key component of their business. Their technician (shout out to Kirkland!) was polite, knowledgeable and went above and beyond to leave our home in the condition that he found it. I would definitely not hesitate to use them again or to personally recommend to friends and family. And bonus...my wife is happy!!