Called for service, system said on call technician would call me back but no one ever reached out

Command Pro did an outstanding job with our furnace installation. Derek was terrific and knowledgeable. I would highly recommend them. read more

Woke up to a chilly home on an 8 degree morning. I called command service at around 11:00, Jeff (with 23 years of service) called back from another service call and got here within an hour with the part needed. He was professional, friendly and efficient. Part was under warranty and I'm sitting in my warm home again. Another excellent service from command service. Very happy with their professionalism again. read more

The Command Service family has cared for my family's homes since 1983. They're reliable, fair priced, and you can depend on honest, great service every time. read more

Command Service never lets us down. Zach finished the big job we had replacing entire system. And he very patiently showed us how to control the temp using our phones. A nice guy to work with. Love everyone Command employs! Fabulous company. Kudos to Dereck, Brad, and Zach! read more

We worked with Jake to find the best HVAC system for our needs. The quote was fair and the installation crew of Derek and Monty were courteous , knowledgeable and left my basement area spotless. I was very impressed with Derek , going over every part of the system and how to maintain it , in detail. I asked about the warranty, and Derek explained that Command Service will be sending our warranty information in to Trane , and we should receive our warranty card in a few weeks. Obviously, we will be using Command Service again! Al read more

I've been a customer for a long time. I requested a quote for a AC/Furnace replacement from Command and 5 other vendors. Their qoute wasn't the highest or the lowest. I was given all the information I needed to make a decision. Information about the products and options available. I selected Command because of the fair price, detailed quote and equipment choices I was given. When the techs arrived for the installation they were very professional and explained the process to me and allowed me to view their progress. I was impressed with the clean up as well. Overall it was a great experience and I would highly recommend Command for service and maintenance. read more

Family has been using Command for over 40 years and they are absolutely the best. Great products, professional service, on-time appointments and a great team of professionals!! I highly recommend them!! read more

Really happy with this company. We've used them for annual HVAC checkups on furnace and air-conditioner. Just this week we called for service because we discovered our furnace was leaking a good deal of water. Jake, the technician, arrived within an hour Monday morning and diagnosed the problem. Our 18 year old furnace needed a new heat exchanger - it was cracked. We got pricing for a new heat exchanger alone or a new furnace. We opted for the whole shebang. New furnace was installed that Friday by Marty & Derek. Took around 4 hours. They were courteous and respectful, did not talk down to me as a woman (which I have experienced with other HVAC companies such as TopTec). Thank you Command Service. You have a loyal customer in us. read more

I have been using Command Service for all my HVAC and appliance repair for the last 15 years. There is no need to look anywhere else. These guys are honest, knowledgeable, and just plain great to work with. I think it's very important that they do the seasonal check for the air conditioning and the heating units. It doesn't mean something might not break during the season, but it's really like an oil change for the house. I also love their honesty. When I've called them to look at a repair on an appliance, they will honestly tell me whether it should be repaired or just replaced. Highly recommended company. read more

Our furnace went out yesterday, and by 10:30 this morning, Fernando was at the house. This company (and Fernando) are excellent! My mom has been using them for over 10 years - our neighbor has been using them for almost 15 if that tells you right away how we feel about them! Not knowing a whole lot about furnaces in general, he could have charged us any amount and we wouldn't have known any better, but the price was incredibly reasonable. Fernando is very friendly, professional, and did a great job explaining what the problem was as he was (we have animals and the inside of the big metal piece - see? I know nothing about furnaces or the parts lol - was completely clogged with animal hair. The tiny vents were literally plugged up with hair). Simple fix, showed us how to do it ourselves as yearly maintenance and done! We will DEFINITELY share this company's name! Excellent customer service! read more

Command Service is exactly the kind of heating and air conditioning contractor you want and need. They are honest and fair. When they say something needs repair, you can be confident it does. They are responsive and always stand behind their work. I have high expectations of my contractors, and Command always meets them. I whole-heartedly recommend them. read more

I've used Command Service for the seasonal maintenance of my gas furnace and AC for 5 years. They have always been excellent in the cleaning and maintenance of the 27 year old furnace and 10 year old AC coil and condenser. Because of a cracked heat exchanger I needed a new furnace. I got 4 bids including one from Command. They provided the best overall value for the new unit. That combined with my direct experience with their service department sealed the deal. Steve, the president and owner of the family run business, was the HVAC engineer who did the proper Manual J load calcs and walked me through the models and installation process. He was there at the sale and there at the installation. The other guys from Command were polite, professional and answered every question I had. I couldn't be happier. read more

Coming back to the "polar vortex" from our vacation in Florida, we discovered that our condo was 57 degrees - no heat! Command Service came out to our condo the day of our call. Our usual technician, Fernando did some quick troubleshooting and immediately zoned in on the problem. Within an hour, our condo was warm and cozy, and we could stop swearing about not being in Florida any more! Fernando is bright, personable and always resolves our problems quickly and efficiently, often showing us ways to better care for our equipment and save on costly repairs. We got a follow up call the next day as promised. These guys are the real deal! read more

Command Service saved our day during this January cold blast. We woke up very cold and with no heat. Fernando (our wonderful technician, was very timely, thorough and found the solution! We've used Command Service for years and have recommended them to our friends. They have always been fair and given us great service. Highest praises to Fernando for his professionalism. read more

We have been using Command for years from furnace/AC. They installed our generator as well great install. Did our blow in installation to save money for the heat bill and here today moving vent in basement due to installing a patio on back of house in a few weeks. They show up when they say they will. read more

We just replaced our 23 year old system with a new Furnace, Air Conditioner, Humidifier and Hot Water Tank. Command Service beat all of my other quotes on price but more importantly they did an excellent installation with no shortcuts. Jake, Marty and Derek were great to work with. They respected our residence and worked hard to do the job neatly and correctly. I have a few neighbors who have used them as well. I highly recommend Command Service. read more

C S just completed a new A/c install. The crew of Marty & Derek did the work quickly and efficiently, faster than I expected. They explained the work as progressing. The quote was most mcompetitive of the three family owned companies that I selected to quote. I look forward to having CS to service all my future HVAC repairs. read more

Command Services is very reliable and great to work with. We have them out for annual winter heating inspections and Spring Air Conditioning inspections. They have taken great care of our systems. When the time came for a new furnace and air conditioner, we went to them and have been totally satisfied with the pricing, installation and quality of our new system. Their technicians are always so helpful and make sure that everything is clean and tidy when they leave. read more

We were really pleased with their quick service call. We are a 1st time customer and will differently be calling them back and referring them to our friends. Jeff check the furnace and found a very large nest in the chimney, and a rotten "flue" pipe. Got heat back on for the day, then came back next day and replaced the flue pipe. Service is excellent, very polite and professional. Showed me the nest it was huge and the pipe he replaced. That is very important to see what was causing the problem. Kim in the office was exceptionally helpful, got me the billing same day. We recommend them for sure. Clara O and Joan F read more