Great and helpful Team at Bayview notably Mike (driver) and Cindy (dispatch). Highly recommend!,read more

have been very familiar with Bayview and found the receptionist/dispatcher doing a job she didn't…read morewant. Drivers nice. Until Today. My elderly parents 82 & 79 arranged to have their car out to Willowbrook Chrysler. The Driver showed up. Great! As the key making could not be done for their car anywhere in Surrey. My mom & I were on the Phone with BCAA. My dad booked under his basic membership. However, my Mom has the Plus membership. BCAA told my mom to go out and give her card to the driver which she did and driver wrote it down. Then told my parents they had to take payment of overtime from them. Pardon? Of course my parents put it on their credit card. Plus Bayview had my Dad's Basic Membership and My Mom's Plus membership. I contacted Bayview Towing to correct this situation. She said "If BCAA said that it's a lie" continued to say more of the same rhetoric. I don't appreciate receptionist/Dispatcher slamming people who have been very caring with my elderly parents. Unlike Bayview Driver who outright told my parents it was "Overtime " and then the receptionist/dispatcher who said "Because your dad only had a Basic Membership and that is the reason for the charge " I explained My Mom, myself and BCAA where on the phone and the BCAA Professional told my Mom to give her card to the driver as she has a plus membership and her tow of 14.5 km would be fully Covered " We stayed on the phone while she did that. Taking advantage of clearly Vulnerable People is exactly what happened as soon as I and the BCAA professional hung up. Bayview said only BCAA can change that so call them. I did call BCAA spoke with a Professional and he tried to get to change and as for a refund for my parents credit card. Bayview said their card already been charged to late. The driver charged their card that is not new information. Both the receptionist/dispatcher and driver took advantage of my parents and didn't give a damn. Bayview did call me back after I hung up and I was on the phone with BCAA. There is absolutely nothing they can say to right this wrong. Since they never tried in the first place. BCAA is well aware of what transpired and has it on their memberships to NEVER use Bayview again for my parents. Willowbrook Chrysler is well aware of what happened to my parents. Luckily the driver hadn't dropped off the car yet. So now Bayview is on the radar of other businesses as well. I can handle someone who clearly doesn't want the job they have receptionist/dispatcher. What I want stand for is taking advantage of Elderly Vulnerable people not my parents or someone else's. That is the reason for my review today. I DO NOT RECOMMEND Bayview towing to ANYONE. What was done to my parents was/is appalling and disgusting. Then Blame it on BCAA. It wasn't BCAA saying it was "Overtime" it was their Bayview Driver. That is exactly what my parents believed they were paying for. Had they known it was my dad's membership card they would not have gotten their credit card. My mom would have quickly referred to her membership number she had given the driver and he wrote down. This what being paid on commission means. Take advantage of anyone you can looks like. Attention Dan and Corey: Corey your sister is the receptionist/Dispatcher I speak of in this review. So the rude, unprofessional and who is Quick to Slam others. That will never change will it Corey Because she is your sister? Time & Date I will listen to the recording of it. Seems to be your answer in a lot of others where you have said the same thing. Here is the philosophy I live by "Do your best to help the situation whether it is your fault or not" "No business is perfect and mistakes happen. It is in that moment that a business defines the business what they do to make it right that matters" Your Receptionist/Dispatcher taught me What Bayview Customer Service is. They showed me how who they are, and I believe them now. Any other towing company is better than Bayview.

Called BCAA to request tow . Was told it would be 2 hrs. Asked to make sure driver calls me before…read morehe arrives where car is located at a shop because I want to meet him there as I want to be there to watch as the last time they towed this car, the driver scraped up my chrome tailpipes unloading it! After 3 hrs and no call, I called them and was told car had been picked up and dropped at new location 11/2to 2 hrs ago!! Went to roadway to asked why I wasn't called? Manager said IT IS THEIR POLICY TO PHONE OWNERS BEFORE THEY TOW CAR!!! Well then why no call to me? His response was "I don't know why but I guess he didn't know you weren't there!!!! What a stupid nonsensical answer!! STAY AWAY FROM ROADWAY!!! Twits!!

Car was towed in from Tsawwassen and stored overnight before midnight. Tow truck took about an hour…read moreto arrive. Picked up the car the next day. Total charge was for 2 days plus towing. They charged $191 for towing to their yard on Progress Place. Additional $50 for 2 day storage. Lady on the phone explained that they charge 2 days because car arrived before midnight so that was 1 day, plus 1 day starting from midnight (the next day) until closing time (which is 4pm). Seems like a ripoff to me. $241 before taxes. That is highway robbery! Wait there's more.....they also managed to damage my car during transport. Added a new scrape to my car just to show their precision towing skills. I guess I am not the first nor the last one to have my car damaged by these crooks. Who's the next sucker to get swindled by these crooks?

Thank you BJ's Towing. Our daughter's car was a mile up the National Park road to Mt. Baker. They…read morewere super busy and not able to tow it to Seattle because of the previous calls waiting for their trucks. They came to pick up the car and took it back to the shop and towed it to Seattle at the end of the day. Our daughter was able to get back to Seattle and we didn't have to wait until 6pm for them to get the car. We appreciated the solution that allowed me to get our daughter to a meeting in Seattle in the afternoon. Thank you BJ's Towing for the helpful solution! Sincerely, Mom of a Teen Driver.

Was referred to them by the US Forest Service after treating my van a bit too hard up a mountain…read more Went through AAA, who tried to deny me coverage saying the road was unmaintained when it actually was maintained. BJ's advocated for me and was able to talk AAA into covering the tow. One of the drivers, Nick, was able to get my vehicle with no problems and the whole team was super awesome throughout. Huge shoutout to them for getting me out of a sticky situation.

They jumped my car backwards and caused serious electrical damage to my car. I put a running…read moredriving car on their trailer and they delivered a car that was not running or driving. Roy takes no responsibility and told me he would be blocking my number.

These guys were able to find me quickly at a vague roadside location and get my car hauled off to a…read moretrusted repair shop near my home. It all cost less than I was expecting and the driver was friendly, courteous and careful.

Excellent service went above and beyond my expectations. I have used a few local companies before…read morebut none as good and help full as these guys. The best thing was that they were cheaper and quicker than the other guy. Highly recommend.

My car broke down at the border and he had to come to the US side to pick us up. The border guards…read morelet him go through the commercial side so he didn't have to wait long there and there was no wait coming back into Canada... we went 7km and he charged me $125 + gst... What a rip off. Do not recommend.

Wayne was recommended by my neighbor. I had relatives arriving and they were experiencing some…read moreelectrical issues with their vehicle that started while on their trip. Their vehicle was oversized. This was something that needed fixing quickly so my relatives could move on quickly as they had non refundable reservations at their final destination. I went in and spoke with Wayne - what an incredibly helpful guy. When I explained the issue to him, and the make and model of the vehicle, he knew exactly what was needed and told me he could take care of it the next day, he said he could move around some non urgent matters to take care of my relatives who were arriving that night. Basically if Wayne had wanted to, he could have ripped us off, because we were at his mercy. My relative knew how much it would probably cost based on getting information from his own mechanic and Wayne came in just under that. Wayne came through in a pinch, and did not take advantage of us. I know now why my neighbor recommended him. Wayne really knows his stuff as this was not a common thing to find and repair. He treated us way more than fairly. Highly recommended. I love it when you can talk to a mechanic and they know the issue you are talking about and do not have to plug in diagnostic tools before they can even have an idea of what could be wrong. Wayne is one of those valued 'old school' mechanics that uses diagnostic tools to confirm what is wrong - not to find out where to start looking. Thank you Wayne Their website is: waynescarcare.com

Called from out of state for a diagnostic check on a car I was purchasing in Lynden. The guy on the…read morephone was rude For no reason. customer service is trash...

These guys went above and beyond to get my van out of very tight space. BCAA guy came and took one…read morelook and refused to even try. Super grateful for their service as I live 12 hours away

I get why Yelp won't let people post multiple reviews so I'm signing into a second account and…read moreleaving another one regardless. Mike is such a genuine honest guy, and has once again helped me out in a pinch. I had to move out of my apartment in mid December and had to get my car out of the building by January 1st. Having a lowered and kitted car in an underground parkade with a slanted exit would probably be enough for other towing companies to pass on the job. Sterling Towing happily showed up and helped me get my car onto the flatbed while navigating an awkward angle and a gate that kept trying to close on the car. Mike and his awesome driver Joe were extremely thorough and made absolutely sure nothing was scratched or damaged. It's also worth noting that since the car was somewhat able to drive Mike even tried to talk me out of getting it towed. However due to repairs needed and not having insurance on the car we agreed to tow it and took it to his dad's shop (KMF Auto, which I also recommend). When unloading the car Mike was on his hands and knees carefully placing 2x4's and inspecting the car every inch of the way down. I'm always blown away by the level of service Sterling Towing provides. When Mike says he cares about your car, he is not bluffing.

I don't write reviews much but was compelled to give a shout out to driver *Mark* who happened to…read morebe at Petro Canada (Canada Way + 10th Avenue in Burnaby) when my car broke down.... He was extremely professional and pleasant to deal with... He make a horrible stressful situation more tolerable... He promptly provide service and towed my car to my desired location... Along the way, he was friendly during the ride and advised me of options to resolve my car issue. I couldn't ask for more during this time! He's the type of professional that the towing industry needs!

They charge too much ,and they are so rude , They charge me…read morefrom two or three kilometres About 300 hundred dollars that's not fair.