I don't write reviews much but was compelled to give a shout out to driver *Mark* who happened to…read morebe at Petro Canada (Canada Way + 10th Avenue in Burnaby) when my car broke down.... He was extremely professional and pleasant to deal with... He make a horrible stressful situation more tolerable... He promptly provide service and towed my car to my desired location... Along the way, he was friendly during the ride and advised me of options to resolve my car issue. I couldn't ask for more during this time! He's the type of professional that the towing industry needs!

They charge too much ,and they are so rude , They charge me…read morefrom two or three kilometres About 300 hundred dollars that's not fair.

These guys went above and beyond to get my van out of very tight space. BCAA guy came and took one…read morelook and refused to even try. Super grateful for their service as I live 12 hours away

I get why Yelp won't let people post multiple reviews so I'm signing into a second account and…read moreleaving another one regardless. Mike is such a genuine honest guy, and has once again helped me out in a pinch. I had to move out of my apartment in mid December and had to get my car out of the building by January 1st. Having a lowered and kitted car in an underground parkade with a slanted exit would probably be enough for other towing companies to pass on the job. Sterling Towing happily showed up and helped me get my car onto the flatbed while navigating an awkward angle and a gate that kept trying to close on the car. Mike and his awesome driver Joe were extremely thorough and made absolutely sure nothing was scratched or damaged. It's also worth noting that since the car was somewhat able to drive Mike even tried to talk me out of getting it towed. However due to repairs needed and not having insurance on the car we agreed to tow it and took it to his dad's shop (KMF Auto, which I also recommend). When unloading the car Mike was on his hands and knees carefully placing 2x4's and inspecting the car every inch of the way down. I'm always blown away by the level of service Sterling Towing provides. When Mike says he cares about your car, he is not bluffing.

I would give it -5 stars if possible. What a JOKE company! I am a homeowner at a condo tower…read moredowntown New West and our strata parking lot has the contract with them for vehicle removals, meaning we have to use this joker of a tow company. Someone was kind enough to park in my secure stall (I was only gone for less than an hour and this happened). Like any Condo buildings if you park in another residents spot you get towed. I called this in after having to involved a strata member (they would not deal with me directly) at 10AM. I was told it would be a couple of hours, which I thought was a bit on the longer side. It is now well after 5PM and the vehicle is still in my spot. I have called back numerous times to follow up and I am told a few more hours every time. It's been 7 hours and they have no ETA and might not be able to do it today. The dispatch lady said I could always call the police. I said "they will just tell me to call you", her snarky reply "exactly, there is nothing you can do about it sir" - I hung up at this point. Thanks for nothing! My car has been parked in our visitor parking all day because of this nonsense. A tow shouldn't take an entire day to facilitate, I don't care how busy you are. F- for this company. DO NOT USE!

Company didn't give definite ETA, leaving us in the cold rain for over an hour. Had to keep calling…read moreto check they were still coming. Driver gave us inaccurate information, causing us to tow the car instead of just using a different tool to remove a stubborn lug nut. Not very knowledgable, nor resourceful. They didn't charge us for the jump start though and at least attempted to be helpful.

This is my first review of anything in a few years.... I'm leaving a review because these guys are…read morepretty awesome. I had an old car not working anymore so I called them up and they were pretty friendly on the phone. I gave them a price for my car and they agreed... I expected I might need to haggle with them anyways when they arrived, but they just paid me what they said they would along with a smile and a bit of joking around. It took 5 min to sign the car over to them and watch them tow it away. Super quick and easy. I will call them again when my future sh#*ty cars aren't working anymore.

From the owner: Scrap car removalread more

After the $100s of dollars and multiple times using their service, the mgt says thehy will not help…read moreme out with an issue and the mgt refuses to talk to me about it. Talk about piss poor service.

Love these guys. Wanted to book a mobile used car inspection and found these guys in Yelp…read more Booking was so easy and mechanics was super helpful and competent. He told me everything about the car I needed to know and made me feel comfortable with my purchase.

STAY AWAY from this towing company Horizon towing damaged my…read morefront bumper, and they refused to taking care of the damage. they are absolutely unprofessional.

The best service and reasonable rates with this company. Fast, friendly and awesome service! Highly…read morerecommended! Thanks guys! You made a stressful situation real easy and stress-free!

I had a tow truck driver Rav come and pick me up from Vancouver when my tire had literally exploded…read morenot far from the highway. He came in a reasonable time, and was very courteous with his customer service skills. Even dispatcher was empathetic, kind and knowledgeable. I would recommend this company to many. Give them a chance, and take time to leave them a good rating if you had a good experience. Thank you.

Called for lockout service on my vehicle. I contacted them because the website said the service was…read more65.00. They then billed me 110.00 for the service. When I asked why, they said you had to schedule online for that price. I pointed out that the website said phone or online, with no mention of price difference. Nothing on the page said anything about ordering online for discount. Very dishonest with pricing.