worked on my bike efficiently and quickly. My headlamp had off on connection for a while then…read morenothing, I could not get my hands into where the connection was, she answered all my questions offered her wisdom freely about what she was doing and explained things I asked about she diagnosed all the connections to make sure it was only coming from one place. She was thorough and got the work done in an hour, I was happy and the price fair. I know a shop would have charged far more for Labour kept my bike for the day not giving me information about the work they did. This was an excellent experience overall and I recommend 100% I think the other comments about her asking what someone wants to spend was misinterpreted as trying to rip off and really it was asked from a place of I want y to I be fair to you before getting fully into it. thanks a bunch!

very terrible, came and general check, just provide viewing. said can not…read more fix the engine, what .? then when come？ I still paid the full amount she request , but nothing done. worst ever, suggest , stay away

I don't write reviews much but was compelled to give a shout out to driver *Mark* who happened to…read morebe at Petro Canada (Canada Way + 10th Avenue in Burnaby) when my car broke down.... He was extremely professional and pleasant to deal with... He make a horrible stressful situation more tolerable... He promptly provide service and towed my car to my desired location... Along the way, he was friendly during the ride and advised me of options to resolve my car issue. I couldn't ask for more during this time! He's the type of professional that the towing industry needs!

They charge too much ,and they are so rude , They charge me…read morefrom two or three kilometres About 300 hundred dollars that's not fair.

Ali from Tow Star towed my "barn find" collector car from Richmond to South Surrey. The entire…read moreprocess went flawlessly from booking the trip. Ali was on time, courteous and knew what he was doing. He was training a new driver and was meticulous about safety, and taking care to avoid damage. I am very happy with Tow Star's service.

BE AWARE BEFORE HIRING THIS COMPANY! READ ONE-STAR REVIEWS ON YELP AND GOOGLE MAPS…read more Based on my experience, I would strongly advise potential customers to get a detailed written quote before agreeing to any service. On May 17, 2026, I called for a battery boost service and was quoted $89 + tax over the phone. During the call, I clearly explained that my vehicle was parked in my building's parking garage and that access would need to be arranged. I was told this would not be an issue. However, when it came time to pay, I was charged $174.15--almost double the quoted amount. Thinking there had been a mistake, I immediately called the company. I was then informed that an additional $40 underground parking fee (which I would have mentioned if I had known) and a fuel surcharge had been added to the bill. These charges were never disclosed or mentioned before the service was performed. After reading other reviews on Google, I noticed several customers reporting the exact same issue: being quoted one price and then charged significantly more because of undisclosed fees. If this has happened repeatedly, why not provide customers with a complete and transparent quote upfront? I have spent so much time trying to resolve this matter directly with the company, but I have been unable to obtain a satisfactory response. The issue is not the existence of additional fees--it is the failure to clearly disclose them before the service is provided. Transparency matters. Customers deserve to know the full cost before agreeing to a service, not after the work has already been completed. As a result, I will be filing a complaint with Consumer Protection BC and hope that this helps prevent other consumers from having the same experience.

Alex was amazing. Calm, kind and patient. Asked sensible questions about the situation and…read moredetermined what would be needed before he arrived so that he was fully prepared. Highly recommend.

I had a car to sell for scrap. I called quite a few businesses. Mike was courteous on the phone…read moreand met me within a half hour. I recommend this business. Friendly and fast.

So, this was interesting...dude takes 3 hours to tow my 1 ton gmc savanna 3500 from surrey to…read moreabbotsford (40 min drive by car but i understand in a larger towing vehicle itll take longer) and when he gets to abbotsford he doesnt know where to go. I had to drive out to his cross streets and lead him here. All of that is no problem, i dont care about that at all. The problem is that he left my truck sticking 12 FEET out of my driveway and almost blocking my entire residential rd. He charged me 400.00 and in the process refused to put my truck in the driveway because he claimed the angle was too tight despite like 4 other tow trucks his size doing the exact same thing with ease. It was late at night and simply didnt give a crap and just wanted to go home. He obviously didnt care about stranding me in the middle of my street or he is an extremely incompetent driver. My tire was seized so it couldnt be pushed and he was my only option. I had to pay another tow truck 150.00 to just push it in the driveway because of him. I had neighbors honking at me all night and i couldnt sleep until 2am because i was stuck calling around for someone to help me since i couldnt be blocking the street in the morning. I would only recommend using this service if you are dropping off at a empty parking lot and if you dont mind being gouged. He also bent my trucks liftgate doing nearly 1k in damages. If anyone is interested in seeing proof of his damages or anything email me at craigslistrubbishatgmail.com.

Thank you!!! Sukhjinder Toor, nicest and fastest service ever!! Also reasonably priced!! Was locked…read moreof my vehicle but you got me rolling again inside 20 minutes!!! And it didn't cost me too much! So happy

I called them to replace my flat tire, I get a call from them, when I go to my car, the guy shows…read moreme a broken tool and says he broke the tool trying to open the wheel and now they have to tow the car for an additional $120. He charged me $89.90 for coming over, showing me a broken tool and leave. I checked the wheel, there was no fresh sign of anyone touching it. How can someone try to open the wheel, without even getting the spare ready, putting a Jack under the car. I think these guys are conning people under the pretext of roadside service, when towing which is their primary business and conn people for towing.

From the owner: Family Towing Businessread more