I bought a CUV 2012 CRV from Jonker in September. I found it online and then went to view it on the lot. Jason was my salesman. I was honest with what was going on mechanically with my car and they used it against me at the trade-in. I don't know why I expected the salesman or the dealership to be honest with me, I guess because they said they had a transparent process and offered the lowest price they could afford with no dicking around; only I got the shaft. So today I am taking back some control and hope to feel less taken advantage of when I'm finished this review. First, I didn't notice the broken trim on the driver's side mirror. My fault, I should have asked for a second opinion on the vehicle inspection but I trusted the "certified used car" process. I can only fix this broken piece if I buy a new mirror and have it painted to match my car. This is not an insignificant issue nor an easy fix for me. Second, my car came with ONE car key. One. Not two. I didn't find out about that until I went to pick up the car and they handed me the keys once the vehicle was transferred into my name and the insurance was moved over to the new car. I was told the old owner/lease holder was going to drop off the spare key and then Jason would be in touch with me. After two weeks I had to get a spare key so I paid an exorbitant amount of money for one chip key and programming ($125?). Next time I buy a car, I will research the dealership before I purchase, I will get an unbiased car expert to look the car over--no matter what assurances I get from the dealership--and I will definitely ask about how many keys come with the car. I will also keep my mouth shut about my trade-in vehicle and I will always remember to never trust a used car salesman. Does anyone know how to get the "Jonker" letters glued to the back of my car off my tailgate? read more

Wish I could leave zero stars. Brought my 2019 passport in for recall and they broke panels and everything they touched was loose or installed wrong. Then later I discovered they sold my personal info to SiriusXM. Then proceeded to lie and make excuses, it was not them. From the service manager all the way to the general manager. I personally had to investigate and found information on the Internet to prove them wrong. Shameful word like " no other customer has complained of this" to we are a "family business and would never do this" when in fact they did. Service manager tried to tell me it was another business. When in truth the car is in my spouse's name and serviced under a totally different family name. Then on top of that they started sending me text and emails to trade my car in. I never gave them permission to do any of this. I highly recommend you go some place else this family happily sells and uses your personal info for profit. read more

Staff is friendly and knowledgeable . They call in advance to setup a service appointment.

Got 2 Used 2016 Civics 7 months ago, as usual just smiles and happiness while selling......guess what, one of the Civics came with AC broken. Now Junker have "no responsibilities"for selling a broken car....... Works customer service ever Will contact Honda Canada directly. read more

Typical dealership where you're treated like a number in the service area. I'm glad I do most of my servicing with an independent garage whose owner is Honda certified with obviously way cheaper pricing. Don't worry Jonker Honda, whenever my car is subject to a recall you're the only ones I go to since it doesn't cost me anything and recalls are few and far in between! read more

Lost the trust I placed on them...specially they want to do differential oil change again ( Chris and service team) furthermore, I am going to report to honda canada on service department business practices. I don't even know these guys are doing the service we customers are paying. Not sure what kind of organization these guys are running. I am extremely disappointed. read more

Jonker Honda - Car Dealers Near Me - Surrey, British Columbia

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Bought our new car here over a month ago, and the entire experience was a disaster. The sales gave me an offer that his sales manager declined (like wtf?). The person handling finance did not inform us of the required documents needed, and we ended up making at least three trips across the city to gather them. We also purchased their platinum protection package that covers life warranty on paint, leathers and under against natural deterioration, which sounded like a good deal. However, they were not able to apply the undercoat at the time of deliver and have not been able to set us up with an appointment to apply the promised undercoat. The worst part is: services pertaining to the protection package has to be booked through their finance department (and not their services department or others). And their finance department simply lacks response, except when they are trying to get money from you. There is severe lack of communication across their departments. I made several calls over the holiday season trying to book an appointment, yet the front desk did not know (or did not inform me) that the entire finance department was away during the holiday season and simply directed me to their phone that no one ever picked up. I even tried to convince the services department to help me book an appointment, but apparently they have a very segregated, department-specific system, and there was nothing they can do except saying "you need to contact the finance department for that" - wow, as if they are not part of the same dealer. So yeah, we paid for something that we never got, yet there is no one we can contact about it. Update: Finally got in touch for an appointment after a month and dropped off our car to apply the undercoating. They needed 24hr to ensure the coating is well dry before being picked up, which is fine, but then the Details department (that handles the undercoating) is unresponsive to calls or messages, and no other department knew the status of the car nor could get in touch with them. They paid one day's car rental for us, but any additional days are at our own expense, so unless I rent the car for another day, I can't go to work until someone from the virtual department let me know the car is ready. read more

This place gives dealerships a bad name!!! Earlier in the summer went in for an oil change (not my usual place but out of convenience),and the guy starts to list all this stuff which is wrong with my car. Then he went on to say how the last oil change was not done properly and could have caused my car major damage. Hmmm thats funny because my last oil change was at Richmond Honda,the guy did not respond to this and then I asked if their information did not cross reference to which he told me they are independant. Needless to say I got just the oil change since I had done a full check of my car at Richmond Honda not too long ago. For my peace of mind I called up Richmond Honda made an appointment, and got them to check my car over, particularily items that Jonker Honda had said were wrong. Richmond Honda stated that the car was fine, and that they fully stood behind their last check up. To boot, they did not even charge me for the check up, once I told them why I was back after such a short time. Would never deal with Jonker Honda !!! read more

Garbage service.waited 4 hrs when promised 2.Transmission service was done incorrectly with less than half fluid changed ,then I was charged 140 labor.Stay away they don't know what they're doing. read more

You would think if you paid $500+ for a service they would atleast wash your car, but they didn't. Beautiful sunny day and waited extra time for them to "wash and vacuum" my car and it came back exactly as I brought it in. read more

2020 i bought a honda civic sport 2 drs. Only drove 7000 km. Trade in 2021 honda pilot black edition with Ranbir Brar. Happy with the new SUV & excellent services. Thank you again Ranbir. read more

Service advisor was polite & accurate, great service even in case of emergency (coz i dont have an appointment that day) Highly Recommended! read more

i have been looking for a few months for a vehicle , today i stopped in honda looking for a vehicle that was actually at a different dealership . Thomas was great to look up some vehicles for us and show us . he was great at answering any of our questions , showing us the vehicle and going through maintenance / history . He was very good at negotiating a fair price . from coming from the island they were fantastic at getting all our paper work ready so we could go home with the car and not have to come back to vancouver . they also filled up our gas tank completely . thank you so much Thomas and Alishia read more

Took my Honda Del sol there because I could smell antifreeze, after waiting several days I went down my car wasn't washed it wasn't fixed the radiator cap been taken apart into the 12 pieces that apparently go into making one and were placed on the front seat of my car Another doesn't give a shit business that was once owned by somebody who cared and was bought by somebody else who doesn't and no longer has a moral compass read more

I am very happy with my new CRV! Erick at Jonker Honda in Langley was very knowledgeable, passionate with his job, and truly made a difference! Joe in financing also helped me so much. I would recommend this dealership and salesman 100% ~Janine read more

Booked an appointment for an oil change and it took 2 hours. They estimated jt would take 50 mins and they knew I was waiting. Totally unacceptable, will not be back. Updated. They continue to call me to remind me to service my car. I tell them every time I will not be bringing my car in ever but they keep calling. read more

DO NOT BUY FROM THIS COMPANY!!! DISHONEST AT EVERY LEVEL AND OR DONT KNOW THEIR OWN BUISNESS. I purchased a van from these guys, originally from the US. When I arrived to purchase I was given the figures for the van plus the standerd admin / transfer fee of 500.00 (or there about) plus a 400.00 wheel / rim warranty cost. I saw the financing people and discussed the extended warranty and was offered the ultimate package for a bit less than 3000.00. I had a different used vehicle I bought some time before from a different seller and I had purchased extended, 3rd party warranty. I had some issues after the fact with the warranty company honoring the warranty because I use the vehicle for my business. Based on that experience I asked the woman who was recommending this warranty if there are any issues with the warranty given that the van will be used for my buisness. I was assured that absolutely not, not an issue at all. Their 3rd party warranty company is the best. Ok, I was on a tight schedule, gave them a 2000 deposit and told them I would return for the vehicle the following day. That evening as I thought about it I was wondering why I was being made to purchase a wheel / rim warranty. It was clearly An additional cost of purchasing the vehicle as implied by the salesman (Monster) but if it's the cost of a warranty, for 1 year I might add. Why, if it's a warranty premium, is it a mandatory cost above the the purchase price? It didn't make sence. The next day I called the salesman and asked him about it and if it's a warranty premium is it not optional? His answer, "oh, no we always just add it" like he's doing me a courtesy, doing me a favor. Of course I opted out of it. When I returned later to pick up the van he told me, "so sorry for the confusion" like there was any. The simple fact is he thought he could get away with slipping an additional few hundred in commission and I would not be the wiser. It does not end there. My wife and I are there the next day to pay for the vehicle. We are in the finance office. Again the woman is advising us on the warranty. I'm interested in the warranty but I want to have a look at the contract. I ask to see a copy, a copy of a contract that these people probably sell on a daily basis but for some reason she does not have a copy on hand for me to review. I ask how long I have to purchase the warrenty?. She tells me that she can actually offer it to me for 2700 if I get back to her within the week. I've told her I want to have alook at the contract and will look online. AGAIN I ASK ABOUT THE USE OF THE VAN FOR MY BUSINESS, HER RESPONCE "NO PROBLEM, NOT AN ISSUE." I am told that it's not a problem not to buy warranty today as we have BUMPER TO BUMPER on the vehicle for 3 months / 3000km. Ok, that leaves me protected while I research the warranty for myself, and although i have every intention of purchasing their warranty (I personally would not buy a vehicle without it) I just want to read the contract and see what the price may be if I purchase it privately, I understand I don't need to buy it from the dealership. We pay for the van and leave. It was impossible to find a copy of the contract online for this particular warranty company. I call honkers again, speak to someone else in finance dept and finally they fax over a copy of the agreement. I read the agreement and what do I find? right ere in black and white it states restrictions on vehicles used for BUISNESS. I call honkers and ask them about what I've read. They tell me they are going to have to get back to me. When they do finally get back to me I'm told that first it can't be warrentied because it's being used for BUISNESS and secondly because it's from the states. Now I have a vehicle for which Ive got a measly 3 mos 3000 bumper to bumper. A van for which there is no option to purchase an extended warranty. I take the van to my mechanic to have a look at and though all looks well the front ball joints need replacing. I call honkers to book an appointment to repair and I'm told their 3mos, 3000 km warranty is not bumper to bumper but drive train. So for the few hundred dollars it would have taken to at least satisfy me after all that's happened, they decline to replace the ball joints. had I known that my option not to purchase additional warranty was not available I would not have purchased the van. I would have bought new. They were decietfull when they tried to sell me the wheel warranty. They were deceitful about the 3rd party warranty. Had I not decided to have a look before I purchased it they would have almost 3000.00 of my dollars and I would not know any better of my not being eligible for the warranty until I tried to use it and got declined. What a tremendous surprise that would have been. Would honkers have given a damn when that scenario unfolded? I think not. They were deceitful when they told me BUMPER TO BUMPER for 3 mos, 3000km. CAUTION WITH HONKERS. read more

I was impressed with the friendliness of the staff at Jonker and was very happy with the assistance given by the salesperson Emmanuel Pathipati. I would highly recommend Yonker Honda to anyone who is considering purchasing a vehicle. Cecil Jagroop read more

TERRIBLE SERVICE FROM DAY ONE!!! I'd have to write a novel to explain everything. Don't waste your time at this dealership!!!

Thomas the salesperson at Jonker Honda has NO honor! He is the epitome of a USED CAR SALESMAN! He ONLY cares about making a sale and doesn't seem to understand the simple concept of right and wrong. He treated us with great disrespect and did not care that he knowingly caused us harm..... read more

My faith in Honda is restored!! This dealership (which I purchased my used car from) completely went above and beyond extraordinary service levels. My block cracked and my 7 year old car that needed a new engine was replaced with no warranty :) thank you Jonker Honda. Without you my car was on its way to the scrap yard to be stripped for parts. Or alternatively a $2000 engine was needed to fix this one in a million issue. These guys care. read more

Don't bother taking your vehicle in for service here. They quote you one thing on the phone, then when you show up they show you something else. And no, I don't mean extra work was done. I was specifically told $200 for the work I needed done, and when I checked in, I asked the price and they said $260 + taxes. That's definitely a big jump, and not what we agreed on. The call centre lady was named Stephanie, and when inquired with her, she claims that's what she quoted me. Guess it's my word against hers since the computer work isn't show to the customer until they come in! read more

I recently bought a certified mechanical and safety inspected vehicle from these liars. 3 days later, after driving many kms with my 2 and 3 year old kids I investigated the vibrations in the front end. Looked under the car and sure enough major frame damage and main engine seal oil leak. After telling me my warranty "May" cover it the sales manager passed me over to service manager who probably realized they had signed off on the safety and decided to bring the car in to "reinspect it" they decided to give me my money back for the vehicle. I have now heard from multiple sources that the sales manager that I dealt with is no longer there and that certain people were "councelled" not to sell me the car. If you are under the impression that this dealership has more integrity than the B list suppliers we are all weary about, think again! read more

Three months ago I bought a used car from Jonker and did have a good experience with them upon purchase (but who doesn't! paying over $10000 for something will make anyone happy). Just last week, I was having problems with my car, called Jonker and asked them to look at it but for a quick look, they were going to charge me! So, I went to my mechanic (who didn't charge me) and was told that my clutch was done!!! I freaked out cause I only just bought the car.... After a LONG wait for a manager to get back to me on whether or not they can help out, they only offered me 15% off! I was so disappointed and have lost all confidence in this company! All this to say, AVOID JONKER HONDA! read more

TPMS light (tire pressure monitering system) in 09 honda odyssey went on for a second time in six months. Jonkers Honda fixed it the first time. Now six months later it went on again. The service rep told me to analyze the problem would be between 35 and 90 bucks. A half hour later he told me it took the mechanic .6 hours to find the wheel that was not sending transmissions to the TPMS. He charged me 95 bucks to tell me it would cost 200 plus tax to fix. A nut, a bolt and a washer he said for 209 bucks. Talk about incompetent mechanics. Taking 36 minutes to find one of four wheels with a malfunction. I won't deal here again. I was ripped off . I won't buy another honda either. This problem will come back on every wheel about every 6 months wheel by wheel. Cash cow for honda. Im buying a toyota next time. read more

Purchased a Honda Civic with Frank at Yonker Honda on the Langley By-pass in Langley not that long ago. During the negotiation process, we asked for a couple perks including the first two services free. "We drove a hard bargain" Frank says as he extends his hand to shake on the deal. Fast forward to yesterday.......take car in for first service. No record of our two free services anywhere on their paper work. Asked for Frank. Frank is not in today. Asked for manager. Frank comes into work an hour later. Frank says he spent two hours pouring over our paper work. He never offered anything like that. Frank even indicated that he doesn't remember us and that if any offer was made, is was for buy 5 get one free with a punch card. "This will now need to come out of my pocket', he says with his accent. Why would we negotiate that into our deal when it is given to every car buyer. Have spoken with two managers, and they will not honour their word. We trusted them to write the details into our paper work. Again, keep in mind that this is not an engine swap, a set of 4 new tires, a blown head gasket or a transmission replacement. It's an oil change worth $69.00. I guess they are more concerned over their $69.00 than making customers happy. These guys are deceitful, rude and arrogant and will do almost anything to get the sale. Don't go here!! We will not be back!! read more

Booked appointment for an oil change. Specifically asked for synthetic oil. Picked up car and conventional oil was used. Service dept offered to change oil if I booked another appointment. I declined, at which point they offered to change the oil while I waited. Great. Turned out Service Dept had no synthetic oil-really?! Not impressed. Will not return. read more

Booked an appointment for an oil change and it took 2 hours. They estimated jt would take 50 mins and they knew I was waiting. Totally ridiculous, will not back. read more

The worst customer service ever! We bought a car there and it was the absolute worst experience of my life. They were rude unorganized and not appreciative of our business. After we had picked out our car everything began to deteriorate. We didn't need financing and the lady we had to pay was very rude. We waited for over an hour and when I asked why the wait (when she was not seeing anyone) she replied "You didn't have an appointment. News flash! I didn't know you needed a scheduled appointment to drop 30 k in one day. So many things to list that was wrong with this place. So upset that I gave them my business and not a place that actually deserves it. Sorry to the other Honda dealerships out there. read more

Got an oil change done on my Honda Civic here. There were done within an hour and they washed my car and vaccummed it too!!!

Absolutely abysmal behaviour from the staff of Jonker Honda! I ordered my new 2016 Honda Pilot Touring 4 months ago and have been waiting for it's scheduled arrival to find out that the dealer sold it to someone else for more money and then had the nerve to lie about the deal! They made no attempt to assist us in any way and when we suspected this was about to occur they would not answer or return telephone calls or emails. Had to get Honda Canada involved to get some form of service. Now we have a legal suit pending and have reported their unethical and at worst fraudulent tactics. Once you put a deposit down on a Honda vehicle, it is considered "sold" in the eyes of Honda Canada and then they begin making that vehicle for you. Well apparently they have their own set of rules at Jonker Honda and figure they can re-sell and make a new deal with your car to someone else. In 30 years of buying new vehicles I have never experienced something so deceitful! Avoid crossing their threshold if you want to purchase a new car, after all they may end up selling it to someone else. See you in court Jonker Honda, you are a joke! read more