This is the perfect way to sell a car! Great experiencce overall. Sales was fast smooth and great price. Dealer went beyond to make it all work for me. I highly recommend! read more

I don't think Parts Depts get enough reviews! BMW Langley's parts Manager, David had helped me more than just a few times!! This last time I had lost my ignition key. He ordered a new one from Germany. He reset my locks and recoded my old set to the new. Premium service! read more

We encountered very friendly people at this dealership. So engaging we could have had a coffee date with Paul and Rajan. Paul was so gregarious and informative about BMW and life. Rajan was very professional yet personable and very accommodating. He recommended some options to us which helped in our decision. But most important we felt they we very honest . We had a great experience at BMW. John M read more

We took our BMW X3 in for service in Langely BMW Mini, we usually go to Vancouver, but we thought Langley would be closer. When I called to book the appointment I was quoted $249. for the oil change, I agreed and made the appointment. When we arrived they asked if I wanted the free roadside for a year with my service, so I thought great free for a year, they lied its not free, they were pulling a scam. They charged me $121.00 for a service I was told was free, then proceeded to tell me I have to pay for the service now but roadside is free. They also do a regular inspection but apparently a service inspection is different is different. What??? Then the Service guy Dave said, Oh Im sorry they told u the wrong price. Needless to say my $240. quote ended u being $1100 and to top it off when we got to the car the front bumper and hood still had bug guts on it, they barley washed it and the windsheild was all cracked from some type of impact. The windsheild was cracked all along the bottom and up the drivers front.The window was damaged in BMW's care, the service guy said this can happen in the wash but usually in winter.Then another person came over and said it was already like that, it was absolulty not like that. Their was no crack, chip nothing on that wind sheild, we barley drive this vehicle.The Asst Sales manager came out, after 30 min and said she was sorry but will check the cameras and get back to me Tuesday at 2. By 2:45 Tuesday I had not been contacted about the negligence of their service, I called and left a message and finally had my call returned around 3pm. The service Ast Manager stated their cameras arent very good or clear so she couldnt say for sure where the damaged happened. I stated 'how are your bad cameras my problem', my vehicle was damaged in their possetion, the crack and impact happened when you had the vehilce. I was only offered $200 to help cover the deductable, they took no responsibility and told me it was my fault. We were so insulted and felt we were being racially profiled. We then contacted the Ast service manager again and she admitted that they didnt follow the procedure and take pictures of the vehicle prior to, so I was lied to, its not that their cameras were bad, they just didnt use them. OMG. They had no proof to back up their claims, we were lied to, over charged and treated liked fools. When they were suppose to do the full check and walk around they didnt see the crack then? They admitted their proceedures were not followed and they didnt care. Now we have to take a full day off work, drive 30min with a terribly cracked windsheild in order to get it fixed, no compensation, absolutly no customer service, I have received better service and car washes at Honda. This is not a high end establishment, BMW Langley is a wolf in sheeps clothing. We are perminatly mentally damaged from the discraceful service we received. In conclution my $240 oil change turned into $1100, and had to pay for the same service twice. With a life time of PTSD. read more

Bought a used car here. The tire got some sidewall damages before the purchase. And they repaired it before the delivery. Within 2 months of driving, the surface of the tire started to peeling off. And they asked over $500 to have it repaired. read more

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You know the sleazy mechanic's shops that try to rip customers off every chance they get? BMW Langley is just as sleazy, except they cloak it in the facade of a luxury car dealership. I wasted a lot of time going out there because they used a classic bait and switch scam on me: I got one price for a service over the phone, and it more than doubled once I had the vehicle at the dealership. I drove away frustrated and angry. If you plan on getting your car serviced here, expect to get ripped off. I should have checked Yelp before I made the appointment because there are tons of negative reviews. Now I see why. Wish Yelp had the option for zero stars. read more

Feb 22/2024 I emailed these guys asking about winter/summer tires on an X5, a few minutes later I get a call asking if I'm still interested. The guy then pauses and asks, hey i just noticed your number is 780, I said yes I'm in Edmonton. He says, oh sorry due to new management we aren't selling to anyone out of province. I asked why, he didn't know why it's just there new policy. I was a little put off by that as I've bought vehicles all across Canada no matter where I've lived. What's the motivation behind such a policy??? Then I checked there ratings, maybe there's something behind there 2 out of 5 star ratings... read more

I saw a nice X5 online and gave Bhupinder a call. He was great to deal with, and the car is awesome . I had a great experience! read more

BMW Langley - Great Coffee Bar! - Car Dealers Near Me - Langley, British Columbia

Great experience, I purchased a lease-return sports model and the whole experience was pleasant and accommodating. Would return, and would recommend to others. read more

A big thanks to Derek for helping me out today. The snow was coming and he was able to get me in to install my winter tires! read more

BMW Langley - Car Dealers Near Me - Langley, British Columbia

I was not expecting to buy a car but Suki helped me out and his customer service was amazing. I ended up buying a car off of him and he worked out a deal I couldn't pass up. I would recommend all my friends and family to talk to Suki because he was very polite and honest. 10/10 and I'll definitely be back again. Thank you Suki!! read more

Wish I had checked the reviews prior to visiting BMW Langley as I ended up wasting my whole Saturday. Stopped by because my girlfriend was in the market for a newer BMW and seeing as this location has quite a few other dealerships in it's vicinity we thought we'd check it out. The first 30 minutes or so were spent browsing the lot and seeing what we liked and what we didn't, during this time not once did a staff member approach us and ask if we needed help or had any questions so I was a little disappointed to begin with. We then decided to go inside and ask the reception if someone was available to give us a hand and test drive a few models, it took a little while but eventually a sales person became available. We proceeded to his office to look at numbers along with some cars he thought would be a good fit. He then continued to push a 2014 diesel with low mileage and explained how amazing the fuel economy is and that the original warranty would still be covered. The last part is most important to us as with German cars things always tend to go wrong and paying out of pocket on a fairly new purchase just wasn't going to happen. So we decided to go ahead and take it for a test drive. It handled well and our salesman seemed to have a lot of info on the car, this persuaded us to invite her parents out to take a look as they had the final say when coming to making the purchase. By the time they got there it had been almost 4 hours since we came to BMW and we were just anxious put through the offer and be on our way. But it seemed after doing so the manager of the location let us know that in fact there is no warranty available and they they didn't want to negotiate with us based on what we had put through. It was super frustrating as the sales person apparently had no idea what he was talking about and didn't really try and help us choose a car that we wanted but rather a car that maybe was sitting on the lot for awhile that they were trying to get rid of. Overall complete waste of time and no acknowledgement that it was their fault and that they'd take care of us in another way. Will be taking my business elsewhere read more

I usually go to the Auto West BMW in Richmond, but I just moved to Langley not long ago. So I decided to have my car serviced at the BMW Langley location, instead. It end up to be one of the most horrible experience I have ever had.  I went in last friday due to engine light on, AC not functioning properly and for a service check up. It was a "same day pick up", but the agent insisted on having me take a courtesy vehicle. I drove to work with the courtesy car, upon my arrival, I noticed a very small "ding" on the windshield. Within a few hours, the superficial "ding" turned into a huge crack. I don't know whether the "ding" was already there when I picked up the car, even if it did happened after I picked it up, I still have a hard time understanding HOW it could have spread the way it did. I have been driving different cars like Audi A5, Benz CLA, Toyota Matrix, and including my current vehicle BMW 320xi in total of 13 years. Never have I experienced the windshield cracking like this from a small ding. This causes me to doubt the overall qualityof the BMW brand. Brought car back in right away and told them what had happened. Their employee, Lauren MacLeod looked at me with a blank face and told me I DAMAGED the car. She proceeded to tell me that I was responsible for the repair. I tried to explain my point of view to her but she wouldn't listen at all. Lauren stated "you signed the paper before you leave the door in the morning, we lend you a car thats worth over 65k, what do you want me to do? The damage to our vehicle did occur while in your possession". At no time did she express any compassion or concern for the safety risk, I endured by driving a cracked windshield.  I felt insulted by her words, she made me feel as though I borrowed someone's car to come here to enjoy the "luxury" service experience. It sounded like I couldn't have afford a "precious" BMW, and I just came in to test drive their car and to damage it. I wasn't being treated as a customer at all. I asked to talk with the manager as she clearly didn't understand the situation. She said she is the manager, she is the only one I can talk to, there is no one else that I could speak to - to which I am very shocked to hear. At the end I got her card, and her "title" reads: Service Administrator. Lauren took my insurance paper and charged $300 to my credit card for "deductible". All I received from the beginning to the end of day was this credit card receipt. There had been no paper or any sort of document showing what the charge was for.  When I got home, I emailed Pamela Alspach (Service Manager) a complaint letter, because I really feel that I have been mistreated and insulted. The Service Manager replied me on Monday, re-iterated that it wasn't a quality issue, however she admited her staffdid overcharge me, and will refund me the money on the same day with a copy for my record via email. I emailed her again on Wednesday telling her I haven't receive my money back, still no reply nor refund. It's Friday today and I wonder how long it will take for the refund and for me to receive my paperwork. I have also complained to the Service Manager when I picked up my car, the car wasn't clean or washed, voucher wasn't given as well. Which every single location that I have been to would have my car fresh and clean ready for me. Pamela replied to me on the email (stated above) that they don't have a car wash due to renovations and I should have been advised with that when I sat with the advisor. She went on to state that from what she understands, I had a yellow voucher stapled to my invoice. But my actual experience is that I was not provided with one, thus I am unsure how she may have understood otherwise.  Moreover, my engine light is on again after just two days. The screen states that my coolant needs to be refilled. I booked an appointment with Auto West BMW already. Langley BMW? Not only their customer service is poor, their effectiveness on refunding the overcharge is disappointing. Even the mechanics are not reliable.  From now on, I will not recommend BMW to any friends or clients. I still have another 5 months on my lease. I was already talking to a salesman about upgrading to a 4 series after my lease is up. I will no longer be doing that as a result of this very negative experience. I am totally disappointed with BMW and will not be driving one in the future. read more

I really wish to say this is a good dealership but alas the experience I had last week prevented me to do so. The dealership's hardware is up to the standard set out by BMW but not the service! Especially the service department's receptionist, totally lack customer service experience, please please train your staff or sent them to have proper customer service training! After reporting my presence to the receptionist she asked to me wait in the waiting area which I did, after 25mins I went to the receptionist again, that's when she told me that she had forgotten to check me in!!! She then motioned me to one of the service advisor's desk and waited while the service advisor was on the phone he had already been on the phone before I was asked to wait for him. As common curtesy I did not sit on the chair in front of the advisor as he was still on the phone, instead I stood a few steps back to keep his privacy, this time I was standing and waiting for another 15 mins. before another advisor asked if he could help me! I feel that these level of service should not happen in a "premium" brand and I am very certain that I will not be back for further business!! For the sake of your staff and your customers please provide better training and service if you wish to keep your customers! read more

THE WORST!!!!!!! I have bought two vehicles from this location and never again. The service department has ZERO clue as to what they are doing, provide you with incorrect information and try to extract as much money as possible. An absolute joke and embarrassment to the Mini/BMW brand. read more

I switched from another dealer to BMW Langley. My tires were damaged driving on rough road and called Arez. He was very patient, advised me thoroughly on what tires I need, and give me a quote on my choices of tires. I when to the shop yesterday and Joseph in serviced Dept. hosted me. He listened to my needs, advised me on the right tires to replace, and went through cost breakdown details with me again. Everyone I met at BMW Langley site impressed me with their customer-oriented mentality and services, which truly impact me from my experience elsewhere. I wouldn't hesitate serving my car every time from now on. It's value and peace of mind. A big thank to Arez, Joseph and receptionists! read more

Zaak Ghelani and his team of BMW specialists are professional, courteous, and extremely knowledgeable when it comes to BMW's. I just recently purchased my 2nd BMW, an X5 diesel, from Zaak in Langley and the experience was bar-none one of my best shopping experiences to date. I've since referred 3 other people to Zaak, all of which have been given an A-1 shopping experience. If you are in the market for a new vehicle, give Zaak and BMW Langley a call. read more

Service is aweful , now a charge for courtesy cars? Car is never promised back at a certain time... Take the drive to another dealership it's awful here !!! Unfriendly service clerks.. What do you expect from Langley bumpkins anyway.. read more

Disappointed. Took our vehicle in for service and it was not washed contrary to every other dealership I've taken a vehicle to. Perhaps I have set lower expectations for future visits to bmw Langley. read more

I wish give I could give 0 stars. Customer service sucks. They're not friendly and rude. Overall terrible I never want to go back

As I love BMW brand I wish to say this is a good dealership but unfortunately it is not at all. The sale manager simply does not know anything about respect and customer service.Totally lack customer service experience, please train your staff and at the first the sale manager or sent them to have proper customer service training! I have to say that I have had my different cars under service in this place and I have never had such this horrible experience that I had with sale service. I can say they insulted me with some not respectful words. It happened to me only one week after buying a new BMW from another BMW dealership for my wife. I only drive BMW and I can say as an well experienced BMW owner that do not waste your time with these guys. They simply don't care how you are and what you are looking for. read more

just horrible . don't waste your hard earned money and time . joke dealership , service is horrible and clearly don't give a damn about the customer. my warranty company has called them 6 times and not a single response back if your service advisor falls sick or has days off than your car will be pushed aside. also super rude like they are above you. read more

BMW Langley is the WORST company. Poor,poor service.Not friendly totally not good. People PLEASE don't ever doing any dial with this company!!!!!!! read more

If there was an option for me to score 0 star, I would have done it!!!. Don't even think about coming here!! I had a recall service and visited here, Langley BMW. the customer service was absolutely horrible and people working there were full of lies to cover up. Will not visit here and not buy BMW never. read more

Terrible service. We've been at BMW Langley several times. Last time we tried to find sales person for more than 10 minutes. And there were not many customers at that moment. Even front-desk ignored us, they were just chatting with each other all the time we were there. Never had such experience in dealership. Definitely do not recommend. read more

I was excited to buy my first brand new Bmw. So I traded in my 3rd hand one here. I really liked the salesman. He was cool. Got along with my son who was 25 at the Time. Duh. They're young guys driving an $80,000 vehicle how could they not? I bought the x5. I traded in my 2006 x1. With winter mags. As per my word I brought in the original wheels and the rubber as the winters were no good to them for resale. I was to pick up my winters later that week. They stored them!!!!' I've called many times for the old expensive wheels and tires and haven't gotten them. When I went for an oil change, they gave me the wrong tires had them put in my new car and everything. This was a year later. I still call ask them to locate my wheels and tires and they have yet to. Hopefully my next oil change they'll find them or some equal to them as per THEIR word. Which leads me to the service girls. They answer phones and book appointments. That's it. That's all. They have no clue about anything else. Even where or what kind of car you have if you enquire about it while standing there. The service GUYS ignore you. Unless you seem frustrated. Then they'll step in and say "she's only trying to help you"....... But she's not!!!!!! Nobody is there. I'm hoping for my next lease, Land Rover has better service. Cuz they're getting this back and I'm going there. Shoana 6049611380 read more

Absolutely horrified by the Langley BC dealership's lack of knowledge on selling to US residents. Located SO near to the border yet they know so little. Sales manager TJ treated us like we were trying to do something illegal and was just SO so rude. After stringing us along for an entire week he refused to sell the car to us, at the full asking price I might add! He had no clue how the process works to sell to an out of province buyer and refused to listen even after we enlisted the help of a registered Us/Canada border importer. It should be easy but this dealership I believe dislikes Americans. I found another car at a different dealership and not only were they happy to take my money but were so pleasant to deal with. I live on the border and although Langley is closer I will happily drive into Vancouver to have my car serviced there instead. Americans, steer clear of the Langley B.C. dealership! read more

They really need to work on their customer service! I went into buy a simple part, my mistake was I did not know the part number of what I wanted to get. The person helping me (seem to be the parts manager) had an attitude problem and was not helpful at all. I have been to this dealership before and had half decent service but now it's completely gone down the drain. Would not be coming back. read more

Purchased my Mini Countryman from Kris O. Great experience; though I was pretty easy -no negotiating and bought all extra insurances to avoid surprise costs. 6 months later my "run flat" tire got a flat, was in the area and stopped in. I was charged $40 for rental and told the replacement tire would be in the following day ( I had also purchased extra insurance on these tires). The next day I received a call that they ordered in the wrong tire and had to reorder at that point they did give me a loaner for 3 more days. A few weeks later I was delivered a bill for over a $70 - 100 ( I don't remember now)for the rental car due to crossing the bridge & original $40 rental of the car ( this would have only cost me $6 if I had had my car). I called and talked to the mechanics department manager and she said she would look into it and get back to me. A week later, I had not heard from her and called her back - voice mail. 3 weeks later I emailed all the managers explaining my story and asking for someone to get back to me. crickets Years ago I purchased a 1 yr old mini cooper S from BMW downtown and had amazing service. Do yourself a favour, buy from another Mini dealership. read more

Kris Ong was fantastic to deal with. I have since sent to others to him and the feedback is always the same - great service.

Very bad customer service here don't go to BMW Langley . Brian Jessel is best for customer service.

Very important before you visit BMW Langley!!! My frustration with this dealership started back when I first looked at a new 3 series. Around August of 2018, I started to look into new compact sedans that have good gas mileage. We walked around the dealership for 30 minutes without the staff asking once if we needed help, until an excited salesman offered some. From there he took us on a test drive and to his credit, he did a great job showing all the cars features. He then told us about a "demo" model with "less than 900 km", however it didn't have the sound system and a couple other features that I wanted. Being skeptical about the car, we requested to view it and he said it was with one of their clients and it should be in within a couple of days and from there he said he would call us. So we waited, and called back after a week asking about the car. The salesman said it would be in soon, so we waited some more, until the car came in 3 months later (no exaggeration). And when we finally saw the car for the first time, it had a crazy amount of rock chips and swirl marks and it had over 10,000km and when we were visibly upset about the car, the salesman offered us a "great price" of 6,000$ over the actual MSRP and would not return our REFUNDABLE deposit. We ended up factory ordering a brand new fully loaded 3 series from a different dealership for 6 grand less then BMW Langley offered their used one for. Also when I took my car in for service at BMW Langley they scratched up my key and told me that I must have done it myself. read more

This was a terrible experience. Walked into parts to get an emblem and they were awesome and helpful but when my husband and I decided to enter the showroom, that was another story. I own a m3 and work at a dealership myself and the service here was well.. Lacking. No one helped us or even talked to is at all. I saw three salesmen just standing around on their cellphones. I would be ashamed if the dealer I work for did this. Just because a couple looks young doesn't mean they can't afford a new car. I will be looking somewhere else for a new 335i Xdrive somewhere else. Terrible. read more

Was looking at leasing another BMW but hadn't made up my mind on what I was going to do and I had a BMW lease to return. When I returned my BMW lease, that had excessive wear and tear coverage, the salesperson I was dealing with said I had to pay for a chip on the window. I said it was covered, they said no. Then we involved others at the dealership and no one seemed to know. Finally the sales manager got involved and said it wasn't covered. After calls to BMW Canada, sure enough, the window chip was covered. None of the sales staff or sales manager knew the correct protocol. Ridiculous. Not shopping here ever again, or having my new BMW serviced here again, although it is the closest location. read more

Absolutely the most garbage and pathetic dealership I have been to. Here is my story. 1 month ago in May of 2014 I bought a used but in very good condition (bought at 90km) 2006 BMW 323i from a local dealership. On Friday, June 6 I brought the car to BMW Langley for an oil change and general check-up and service. When I went to pick up the car, the service person told me that there are numerous problems with my BMW. Specifically, she said that there was a valve cover gasket leak (cost $1000), transmission selector sleeve ($800) and supposedly a rear main seal leak (around $3000). Apparently I would have had to spend $5000 in order to 'fix' the 'problems'. Initially, I scheduled an appointment later on to fix because it needed to be done. However, I took it to a local private auto-mechanic just for a second-opinion. (And this is where the story begins and why BMW Langley is an absolutely garbage place) The private auto-mechanic ended up doing a general service and found absolutely nothing wrong with the car. No valve cover gasket leak, no selector sleeve leak and definitely no rear-main crank leak. Indeed, the only part that was leaking was the oil cap, which costs a mere $30 for the part. In essence, I went from having to pay $5000 for problems that were non-existent to paying only $100. Yes, BMW Langley service essentially tried to SCAM me out of $5000 for telling me problems that did not exist. It really is mind-boggling how a company such as BMW can hire sleazy employees and mechanics that has the audacity to scam BMW owners. I refuse to believe in the counter-factual that BMW hired incompetent mechanics that can't tell the difference between a valve cover gasket leak and a mere oil cap leak, even after supposedly doing a '55-point check'. BMW Langley is an absolutely trash and sleazy place. I am never going back there again. If this was any other car I probably would have sold the car already as my experience with BMW Langley was absolutely horrendous. But I love my BMW way too much to let an absolute trash branch to ruin the experience of driving a BMW. In short. Do not go to BMW Langley for service if you do not want to deal with sleaze-ball scammers who are going recommend exorbitant non-existent 'problems'. I repeat. Do not ever go to BMW Langley for service. Spread the word. The BMW Langley branch is an absolutely garbage place. read more

HORRENDOUS CUSTOMER SERVICE. If I could rate zero stars, I would. I had my car serviced here and was given a loaner car. I made the mistake of leaving my sunglasses and a few cosmetics in the glove compartment when I returned the car. I called the dealership IMMEDIATELY when I got home, so a 20 minute time frame. I was told they would check the car and put the items aside for me and get back to me. I heard nothing for a few days so I called back and kept getting the run around of "I'll check with so and so" and "I'll look into this for you and get back to you" but I heard NOTHING. I then found out they had given the car to multiple customers without doing an inspection of the vehicle. I then also realized within the timing I originally called and let them know I left my belongings they had a window of time to check the car before it went to the next person. The receptionist LIED to me and said she checked. Finally the sales manager calls me. I was expecting reimbursement for my belongings since they had the chance to recover them before it went to the next person which makes this their fault. He finally calls and was the most awkward unhelpful manager I have ever encountered. He reminded me of the boss from the movie "The Office". His responses were filled with "yeeaaahhhhhhh......." And "ohhhhhhhh...." "Uuummmmmm......" With no offering to pay for my belongings or even a free car wash or even a simple apology. It was beyond pathetic customer service . I did not feel like I was luxury car dealership in the least. I will also add I own a 2016 BMW Suv so I was expected better service. read more

I'd like to thank Kris Ong at Langley BMW for providing my brother and I such a wonderful car buying experience. I was searching around online for a BMW 750Li to purchase and found one that Kris had listed. I called Kris on Boxing Day and he told me about the car over the phone. After I got off the phone with Kris, I decided to head down to the dealership to check out the vehicle in person. When I got to the dealership I met Kris and he showed me the 750Li that I was interested in purchasing and he meticulously explained everything to me. The vehicle was sitting pretty in the middle of the showroom just as described online and over the phone. I told Kris I wanted the car and then we proceeded to do the deal. The whole transaction with Kris and his colleagues was so easy, effortless, painless and simple. I was in and out of the dealership in literally no more than 15 minutes from start to finish. I was very happy with how my deal with Kris went so I brought my brother in with me the following day to purchase another BMW from Kris while picking up my new car. Kris gave my brother a very good price on his trade in (better than we ever expected) and got him in his new car with also an awesome deal that was just simply too hard to resist. We ended up leaving the dealership that same afternoon in two BMWs. On top of that Kris gave both my brother and I a very generous gift bag filled with BMW and ///M products. I told Kris that I also wanted factory BMW all season rubber floor mats for my 7 series after the deal was already over and done with and he told me he will order them for me. I was ready to pay the $200+ OEM all season floor mats when they came in and guess what? He told me he'll throw them in for free as well. He didn't need to do that but he did anyways and to me gestures like that goes a long way. My brother and I highly recommend Kris Ong when purchasing your next BMW. I'm coming back next week to shop for a new car for my Mom as well and you already know who I'll be buying it from. Thanks again Kris. My family and I will be purchasing every BMW from you in the future. For anyone that's looking to purchase a BMW you don't need to see anyone else. Kris is your man. I've been dealing with BMW in Canada and the United States for going on 16 years now and the customer service and attention to detail Kris provides is by far the best I've ever experienced. read more

Constantly running bait adds for cars not even in their fleet. Liars off the get-go before you even make contact. There is currently a nissan 370z that has been posted for a month and before someone from the dealer comments how it just sold...that is also a lie. read more

I have experience with the Sales staff only. Great customer service. They go the extra mile to make sure the customer is entirely happy with the vehicle they are thinking of purchasing. Pricing however is their Achilles heel. They were the least competitive of the Lower Mainland BMW dealerships. read more

BMW Langley is a joke, their technicians couldn't tighten a bolt if their life depended on it. When you call your service contact, it goes to voice mail and you do not receive a phone call till few days later. Every time their was a problem with my car i brought it in and they always "never found a problem" and I would leave with more problems in my car. I left $200 in my center console, no surprise the $200 was gone when I came to pick it up. Go to any other BMW dealership except for these guys. They do not know what they are doing! read more