Is my pleasure to meet Webb at Mercedes Langley, he works patiently and professionally in order I got the best deal possible. Highly recommended anyone Who is looking for a Sprinter Van to go see Webb, I am sure he will extend same service to everybody liked he treated myself. read more

Excellent dealership with great service and everyone is very nice! I will definitely refer my friends to come here if they want to get a Mercedes!!! If you have a chance, please find Kenshi for help! He is always helpful to follow up on all of our concerns!!! read more

Horrible attitudes at this place. Reception was not welcoming and the sales are pushy. The entire demeanour at this establishment was pretentious. read more

Really liked the dealership in langley i was able to have Sukhi as my sales guy he was super professional n was not pushy he let me breathe while i looked ive been in the sales game back in the day myself i will definitely come back n talk n deal with Sukhi going foward. read more

Brought my Mercedes van in for recall servicing. Saw that they are looking for good used cars & had my 2017 mint Audi to sell. We made a price arragement, they seemed eager to. transfer ownership and 5 days later, I still havent been paid. During servicing they inadvertantly damaged remote start & now I have to incure added expense to take the truck to remote start dealer to fix their screw up. Still, no effort to pay me for the car they bought from me. I wonder where my Audi actually mae it to? It better still be at the dealer. Avoid this place - Mercedes Open road Surrey is better - tiny parking lot but good service dept read more

we have a 2021 camperized Sprinter 3500. On a recent trip to Alaska, the check engine light came on. We called Langley Mercedes, three times on a Friday, left two message and spoke with reception who indicated that someone would get back to us same day. We waited and by Tuesday end of day, called and got a live person. No help. Stated that it was best we not drive it. We were in Haines Alaska, roughly 14 hours away from the nearest Mercedes dealership in Anchorage. We were helped by a mechanic in Whitehorse who had a code reader and assured us it was a relatively minor issue. No help from Mercedes. A sucker for punishment we took the vehicle in for Service B after speaking with the service manager and noting the lack of responsiveness (no call back). He said, well we've been having phone issues.....promised he would call me back the next day and no call back. Service B was done and then another 2K worth of necessary work was discovered. I have no confidence in these guys and from the ratings I've read I'm not alone. Never again will I guy a Mercedes. read more

My complaint is with MB Canada! I would never by a new or used MB ever again! consumers buy into their marketing, don't ! speak with an independent mechanic first! They don't stand behind their product. Sure they'll treat you great if your buying a new car however once the warranty is done and there's an issue with their engineering or design they leave you hangin and won't help. 3 year and 60k if it's that great of a car the warranty would be better! BMW is the same garbage !!!! read more

Melanie Townsend in the service department is a total pro. Extremely organized, polite, knowledgable and treats you like a valued client

An extremely distressing and disappointing experience purchasing a 2016 Ford Transit Connect from Mercedes-Benz Langley. As a young woman financing her first vehicle, I felt initially Mercedes-Benz to be a reliable and trustworthy dealership, however, it was not two months of owning this vehicle that three of the coolant hoses developed extreme leaks requiring urgent and very expensive repairs due to difficulty in accessing the hoses. In addition, the upper strut mount FELL off the vehicle once lifted up in the shop, and was also found to have damage to the ball joint boot and several electrical issues within the cab despite the satisfactory looking inspection report from Mercedes-Benz mechanics. It is outrageous and morally unkempt for such a well-established dealership to be handing out vehicles in this quality of repair to young individuals still building their financial equity. I feel both taken advantage of and scammed and I will never be recommending this dealership in the future. read more

I have only had very professional and helpful service from this place! Good communication, calls returned, problems resolved, and fun courtesy vehicle too! read more

Terrible customer service. Their staff are extremely unprofessional and think they are something because they WORK at a luxury car dealer. Two instances that left really bad tastes in my mouth. 1) had a vape pen I've had for over 2 years stolen from one of their teenage lot boys. When I confronted the adviser who then told the Serv manager, I was accused twice of lying and what, making it up to make them look bad? They said they absolutely have NEVER had any instances of theft and apparently since this was the "first" time it couldn't have been them. Lol they kept saying it must've fallen out of my cup holder. Lady, I've had it for 2 years and I've never lost it and I flipped my car inside out but thatsok, I can afford another one Melanie :) 2) they broke a trim piece while they had my car. YUPP. They broke it and tried to give me my car back Saying it was me lol um.. it was there when I dropped it off and now it isn't. Hmm. So they went to the back and somehow had a trim piece and said this will be your temporary piece til we get a new one ordered (which they didn't want to replace). I was okay with that because I knew the trim piece they brought from the shop was MINE ANYWAY. But they insisted they just had one laying ard and they they'll call me when it's in. It's now over half a year later and so now I just think they'll call me when it's time for service. But I won't be getting my car serviced there anymore that's for sure :) just give me that new trim piece you promised and we are all good. read more

Excellent service from MBL! Quality tune ups worth every penny. The mechanic crew seem to deliver consistently good work. Of course having amazingly caring people who greet us, take care of us and make us feel special (like Luiz and Nancy) make it all good, all the time. Thanks everyone! read more

I have an older Mercedes that has a sentimental value. I do most of my wrenching myself, but after rebuilding the front end I needed an alignment done. I've searched for reviews on this dealership, considering that it's a very new place. The reviews weren't very encouraging, so I've called few alternative places for pricing. Then I've called this dealership and the service advisor gave me same price for this job - 149.99 CAD. Considering that Mercedes has special tooling for alignment and same price I've decided to give them a try.... The bad... Service advisor wasn't very knowledgeable on the subject of my particular car model (OK it's 20 years old, I might understand this), and didn't exhibit a lot of patience when I tried to explain what work I've done to the front end, I've used some aftermarket parts and wanted the technician to be aware of it. Service adviser told me "Not to worry, they will figure this out...If they can't put the car back to Mercedes spec we will call you and will let you know what parts you will need to replace..." I've left my car there worrying that now I'm going to get a call and a 2000 $ quote for parts and labor to fix the car... The good... 2 1/2 hr later I've got a call that the car is ready for pickup... I test drove the car and I have to admit the technician did a good job, the steering wheel is a bit of, but the rest ... I can't complain. At his time I give them a 3 star rating, as I'm not a fan yet... I'll have to try them again read more

I took my vehicle into the dealership in Langley a couple of months ago as I had been in a small MVA and they advised I would need to get a part replaced, that affected the lights that indicate you are getting too close. The bill was outrageous! They had no time available to fix it but gave me the part back. Shortly after removing the part all kinds of electrical problems started to act up. Rear door was not fastening, killed the battery. I called the dealership and asked if I could get them to check that out. No one was available as it was around 5pm when it happened, so staff from the service dept had all left for the day. I called BCAA to give me a boost and my daughter managed to get the thing closed. A few days later, I started the car and the window opened on the passenger rear side and the trunk lid opened again. Went to the dealership again and asked if someone could get the door latch closed. I was told they could book an appointment for June 8th!!! I was not happy with them EVER!!! I will get the vehicle fixed elsewhere and I will never own another Mercedes as long as I live! They suggested trying another Mercedes Dealership but they were pretty sure they were very busy as well! They offered no assistance, despite advising them, the battery will continue to die if I couldn't get the latch closed and they just looked at me like I had 2 heads! I would never recommend a company that treats customers in this manner. STEER CLEAR OF MERCEDES BENZ read more

I went to this dealership to buy an A250 for my wife and was ignored for 10 minutes finally I took it upon my self to take pictures of the stickers of models they had and left. Don't judge people by the way they dress or look. Never will i buy from there. read more

DO NOT BUY FROM HERE My father purchased a 2016 E400 from this dealership. They sold him an extended warranty and 5yr Tire and rim warranty. My father was battling cancer at the time. When he had an issue with a tire bulge he took the vehicle to the dealership and they sold him another tire and rim warranty. I caught this and took it to the management at the dealership where they reversed the charge. I was quite upset as my father was in failing health and I felt they took advantage of him. The General Manager tried to tell me that the sales and service computers are not linked and that was why this happened WHAT how can you operate that way. We recently traded the vehicle in at another dealership. We were informed that the vehicle actually came from Ontario which was not disclosed at the time of sale (I have original docs). I was told by the dealership we were dealing with that this should have been disclosed at the time of sale as it changes the value of the vehicle. It is my opinion that this dealership is not above board or honest at all. We did have the vehicle serviced here and were happy with the service provided (other than the sale of the tire and rim package by service). read more

OUTSTANDING sales department and service department as well! Every time we walk through that door, we feel treated as Royalty. This company really understands what true customer care and service is all about. Their ability to take care of our needs, treat us with respect, kindness and go the extra mile, is second to none. It is such a pleasure to have bought our vehicle with our extraordinary salesman Dave Pow. Highly recommend him! Now to have it serviced in a trusted, thorough and professional manner, through the likes of unique and wonderful people such as Nancy and Luis, is the icing on the cake for sure. Really it's no surprise the high level of consistent professionalism and sincerity as the new GM Scott, is leading the way with a fresh approach filled with positivity and enthusiasm. THANK YOU Mercedes-Benz Langley. You have two new customers who are very happy to recommend you to all of their friends & family and that speaks volumes! read more

What a waste of time. Before we went to the dealership, they said they had the exact car we wanted in stock, they would honour a discount we had, and meet with us in person. The person we were supposed to meet was not even there, so the salesman had no idea what we were talking about. They did not have the car we wanted in stock, and would not honour our discount. Then why the hell did we drive all the way there to test drive and try to buy a car from them?!! What a waste of time!!! read more

I bought my son a second hand Mercedes for his birthday. The piece of plastic surrounding the hood latch broke and he had to get it replaced. He took the car in showed them the broken piece and asked to get it replaced. They said he had to wait two weeks for an appointment. After two weeks he dropped the car off and they said they needed a day to fix it. When he picked up the car the latch was not fixed and he was presented with a $280 invoice to "diagnose" that he needed the plastic latch replaced which is what he had asked for from day one. They also tried to sell him on extra services that he didn't need. They then said they didn't have the part and he would have to make another appointment and bring the car in again a week later and pay another $350 to actually replace the part. So it took three weeks driving around with an unlatched trunk, two days off work and $630 for one plastic part. Never use this dealership unless you are under warranty. read more

Too bad for me,I have to drive long distance to receive five star service for my two M-B'S.. When I have a close by M-B Corp.store/service. Both these departments are very unprofessional 7 don't improve., smart ass answers to my questions.Trying to sell services that were not needed & when taken to Langley franchise was true. read more

Sadly, I wanted to buy a van and I could not get anyone to call me or email me back consistently. I switched salesman because I expressed to the friendly new guy that I wanted both my current vehicles assessed for trade in and then a quote of what my monthly payment would be. They gave me only a quasi quote for one vehicle but expressed they needed to know the $ damage of an accident...why can't they find that out themselves? Why halt the process for that? I don't know...insurance covered it. I emailed asking for quotes and two salesman basically just vanished. They were very friendly and warm but could not deliver. I'll seek a different dealership unfortunately. read more

Dean, the general manager, was unprofessional, unfriendly and unresponsive. He did not give lease or finance options for a 2016 GLS even though the dealership was quick to take a $10K "Deposit to Secure Performance". I can appreciate the security they want in requesting for personal mortgage and bank account balances when financing but to lease a vehicle...wtf? There are other 7 passenger vehicles (...cough...cough Tesla Model X) that are higher quality and similarly priced. I would recommend this dealership only if you appreciate headaches, frustration and incompetence. read more

I used to own a Mercedes-Benz prior to purchasing a BMW. My experience with the service team has been great. I felt appreciated and the service manager went above and beyond to meet my expectations. The service adviser, Diane, is such a sweetheart. She is always kind and always makes you laugh. Because of the positive experience, I will be moving back to Mercedes for my next car purchase. read more