I like this place. Always has what I need at a fair price and with knowledgeable staff.read more

Good selection and excellent prices. The staff is very knowledgeable and extremely helpful. I…read moreordered a special deck rail for my pool and it came quickly. Great place for pool supplies

Richard the CEO was very helpful with a lighting equipment need I had. He researched it to get a…read morethorough answer and responded quickly.

I've been using Aqua Masters for the past four years, and they have consistently delivered…read moreoutstanding pool/equipment service. They've handled all of our equipment installations and repairs, and their work has always been reliable, efficient, and high-quality. Their technicians are knowledgeable, professional, and always communicate clearly. Whether it's a routine repair or a major installation, Aqua Masters gets the job done right the first time. They're trustworthy, punctual, and take pride in their work. After four years of excellent service, I can confidently say that Aqua Masters is a company you can depend on. Highly recommended.

I hired Arman to do the start up of our newly plastered pool with pebbletech and monthly pool…read moremaintenance back in July. He quoted the most reasonable prices for both services. During the start up process he came by every day for week to ensure the pool was balanced and ready to enjoy. Arman communicates when he is on his way and if you need additional parts or service he will keep you updated and informed. He discovered that my pool filter grids were damaged by the previous pool service company and he brought it to my attention immediately and was able to replace and install the grids the next day. Lots of good qualities when it comes to working with Platinum!

I spoke with Alex in mid August as I was having a leak with my hot tub . He responded quickly and I…read moresent pictures to help diagnose the issue . He recommended changing unions. We scheduled a service for about a week after and I put down a deposit to order the parts . The following week came and he called saying the part wasn't in and he would call me back when jt came . Didn't hear from him for a while so I called back . He said he had a family emergency so would call the following week to schedule . No call . I texted and he said he got injured so promised it would be done the following week . Guess what still not done and no contact . Ultimately he refunded me for not doing the work although it took about 2-3 weeks for me to get the refund in my account . Just not accountable to timelines or even communicating with clients .

I want to thank Lamont and the great team at Lifestyle Outdoor for the tremendous service and…read moresupport in helping us find the perfect spa to upgrade from our 20 year old spa that was destroyed in a fire. Caldera still made the same Geneva Utopia spa and we were very happy with the longevity it provided. Lamont arranged for a crane and everything needed for the install. We are so thankful and pleased with our decision. Buying a spa is a big event and its life changing. Worth every penny. Call Lamont and he will walk you through the options and help you make the right choice.

Jordan did an outstanding job of cleaning my jacuzzi. I was impressed at the results and his…read moreefforts to get the job done right. The fire has given me a lot of problems and getting my spa back is an encouraging bright spot. Thank you very much.

The owner, Sam, came across as a little full of himself. He did perform some "repairs," but he did…read morenot fix the leak I originally hired him to repair. In fact, the repairs he performed did not appear to even be necessary. When I contacted him to let him know the hot tub was still leaking, he offered to return and locate the leak; but wanted to charge me an additional $289/hour to do so. Considering that fixing the leak was the reason I hired him in the first place, I found that price ridiculous. I gave Sam an opportunity to make the situation right; he declined. His defensive response to my concerns only reinforced my impression that he was more interested in the money and defending himself than resolving the problem for his customer. The difference with the new company I hired has been night and day. They were far more professional and actually fixed the leak for a fraction of what Sam quoted me. They also seemed genuinely interested in solving the problem rather than simply running up the bill. I rarely post reviews, but I felt this experience deserved an honest one. Based on my experience, I would not use Sam's services again. Consumer beware.

Inherited an above-ground hot tub and started having issues with breaker tripping. Reached out to…read moreseveral businesses on Yelp (many pool/spa places that do not do above ground hot tubs), and was able to have technicians come visit us very quickly. They were thorough and careful with diagnosing the key issue and also explained potential future pain points. We decided to repair after they talked us through pros/cons/costs and it's working great now.

I have been considering an endless pool for many years so I finally stopped by the lifestyle…read moreshowroom in Pasadena. I talked with Joe and he was super helpful in helping me choose the right swim spa for my needs. He also recommended an experienced contractor to help with site preparation and final install process. I ended up buying the model E500 with the treadmill option which took a few weeks to build and deliver to my house and In the meantime the contractor prepared a area in my back yard. The spa was then craned from the street and over my two story house to the site with no problem. I am now enjoying an awesome swim and low impact run in my spa and plan to use it as much as possible all year. Many thanks to sales person Joe at lifestyle and to Hugo at Fortis bros construction.

Lifestyle Outdoors sent a service technician out to repair a hot tub. The service technician never…read moreshowed the first time and told Lifestyle Outdoors he had inspected the hot tub and knew what the issues were. The second time he showed up I spoke with him, he had very poor communication skills and got worked up. He clearly had not looked at the hot tub as he tried dismantling my deck as opposed to simply lifting a deck access gate. He began to make me feel completely uncomfortable so I asked him to leave. The customer service at Lifestyle Outdoors really wasn't bothered and rescheduled for 2-weeks out with another technician. I asked if there was anything they could do to have it serviced sooner and they said no. I explained I would leave a yelp review for this and the customer service rep told me that was fine. So this is for extremely poor customer service.

Eric and Robin are super reliable and always let us know what's going on. They have replaced our…read moreheater, our Pentair pool system, pool and spa lights, and our valves. Eric was working at our house and even helped a neighbor with their pool. Couldn't be happier with them and their service.

Fantastic service, very knowledgeable. Solved our saltwater pool issues in no time. Answered the…read morephone right away, showed up when promised

if Jan H, heavyset guy, is working go somewhere else. He's rude, condescending and not helpful. Any…read moreother pool store is better.

If you need ANYTHING for your pool. Stop shop and be happy at Leslie's Pool Supplies. Including a…read moresign that says "Welcome to my Ool Notice there is no P in it"

One of your vehicles and a worker drove like a mad man down sunland Blvd, nearly causing me and and…read morechildren to wreck. He then sped past several other vehicles weaving in and out of traffic and cutting people off. Everyone in my neighborhood has pools, and you have otherwise good reviews, but I would never recommend your company based on this. And if your drivers are going to be irresponsible, then I recommend you stop advertising on your trucks

Ivan called back quickly, made an appointment with me for that same day, showed up on time, knew…read morehis stuff, got the needed repairs done within just s few days at a reasonable price and is a courteous and friendly guy! What more could I ask? I will definitely call him next time I need advice or repairs on my swim spa!

I bought a used Softub they needed a motor repair. It was pointed in this direction by the sellers…read more I've never gotten better customer service from anyone really! They offer a very flexible. Pick up Drop Off and payment method in a very communicative way. The location itself is so serene with the garden and trains. Everything seems to be working well so far!

After a near one month wait for our new skin/after market lid, install day was finally here. My…read morehusband and I were both at work the day so we gave them the green light for side door access to the backyard. We checked out the security footage while at work, and the guys worked efficiently to get our old softub looking like new again. So far so good post install. Thank you, Softub team.