My doctor faxed a prescription for Oxygen tanks for me. I didnt hear back so I called them. They told me it would be delivered that day. I only had to make sure someone was home to receive the delivery. My son stayed home all day and no one ever showed up. It wasted his entire day and I did not get the medical help I needed. I waited until today and gave it a few hours for them to call me. They didnt. I called them and was told they would call me right back for an update. 3 hours later, on a Friday, no one has called me back. I called them again. They advised me they would find out where my delivery was and call me back....again. I sent the prescription on a Tuesday...its now Friday and I doubt I will get the oxygen for the weekend. I cannot imagine WORSE customer service. Each time I call its like they never heard of me before. I have never seen anything this bad. They dont even apologize or explain why the delivery was not made yesterday. This is an embarrassment for them as a company. read more

It is difficult to describe how badly this business is run. They fail on every conceivable level of customer support/service. I have called this place a dozen times and I have yet to speak to someone that knew the answer to my question. I am actively looking for an alternative vendor for CPAP supplies, this place is the pits! read more

Horrible place. Do not use them. Totally unwilling to work with patients. They received a referral from the doctor's office in September and just contacted me in late November. They were waiting for information from the doctor, but no call in between to let me know they even received the information. Before they called me, I had my doctor refer me to another agency because I had never heard from them. I would not recommend them!!!! read more

Excellent Customer Service! Last year, our insurance plan (FCPS) required that we switch to Lincare. I liked that I could now order everything on-line. When my Phillips Respironics c-pap machine failed yesterday (for the 3rd time in four years), although it was under warranty, I was worried since I hadn't purchased it from them, that I was just an orphan-owner to them. Well, my fears were needless. I was very impressed how Lyn and her manager replaced my machine, on the spot! I felt that my welfare was their #1 concern. read more

If I could give zero stars, I would. It is absolutely unacceptable for a business that sells oxygen equipment not to have ANYONE to speak to after business hours and on weekends concerning problems with the equipment. That risks life and death. And the answer is not to call 911, which is what the website says. The point of the oxygen tank is to avoid unnecessary trips to the ER. I will be writing the BBB and anyone else. Apparently the company's emphasis is sales and not service. read more

Very happy CPAP supplies customer here! I was referred to Lincare in Chantilly for CPAP support. I have been a CPAP user for quite a number of years and Lincare is my third durable medical equipment (DME) supplier, as I have moved around the country. The staff at Lincare Chantilly has been the best, bar none. Many folks like to complain about DMEs because frankly, DME in this current healthcare environment is unbelievably complicated; not so much for supplying equipment, but to actually get paid for doing so. I don't know how a DME supplier can stay in business these days with all this ridiculous government and insurance regulation and oversight, but that's a different subject. From my perspective as a new customer to Lincare, it appears they at least have my insurance company figured out and their process is well tuned. My experience has been outstanding so far. They met me in person and were able to verify that my machine was working correctly, that I'm an experienced CPAP patient, etc. In that initial visit, they set me up with an account for replenishing my supplies and I walked out of there with everything I needed. Just today, I was given a courtesy phone call from their central CPAP division to inform me that I was now eligible to place an order for the next 30 day supply. When I called back, they knew exactly what product I had and what supplies my insurance would authorize for this order, along with my correct shipping address, etc. It was a very easy process and I can even put the replenishment on an automatic basis if I want to. Looking forward to working with them for the long term. read more

Ever since Lincare took over from AHP they have screwed up my account. Trying to get hold the person who I am told can fix the issue for over three days. She has ignored the messages I left describing the issue and asking for a call back for days now. Will be researching other providers read more

Unfortunately, the logistics, billing, and customer service parts of the business sink the company. Regardless of the quality of the work of their therapists and clinical staff, the rest of the company is not working to improve the health care of their patients. read more

Giving this company a single star is higher than it deserves. The entire company is awful and has absolutely no competence. I have been dealing with them for oxygen, something you need to live and they have been unhelpful. I don't understand how their contract is renewed by Medicare. I have spoke with managers, sales people, corporate office almost on a daily basis and nothing is ever resolved. None of the departments or personal communicate with each other and none of them take the effort to help you.This is a nationwide company but can't even operate on any level. Very disappointed with them. If we weren't forced to use them, we wouldn't. What an atrocity read more

I appreciate the company calling to see if I need new supplies on schedule. It is MORE than irritating that they cannot seem to keep a correct date of birth, resulting in various phone calls to again put it into their system - until "enjoying" going through the same progress the next time they call. Lincare has been sending me a cover to my water chamber that no longer fits my machine. I ignored the error the first time, but called when I received my supplies this time. After spending 20 minutes + on the phone, (including having a clerk hang up on me after I corrected his spelling of my last name) being transferred from one office to another, I reached the medical supply office that was authorized to send me a replacement. But they had the wrong date of birth and so advised me they would have to transfer me back to my local Lincare office - but the call was dropped. Started over and the individual indicated needing to transfer me to a medical health specialist. Coming up to 5:00 PM so I again called my local office, and was advised their office did not have local specialists, and the two specialists were on travel. The local office has allegedly again corrected by DOB in their network, and she was able to transfer me to the supply office. The individual responding to that call indicated that the reason I was being sent the wrong water tank was that the company had quit manufacturing the machine I was using and its parts, and so I needed to obtain a new CPAP machine. Manufactured obsolescence as my insurance company authorized new CPAP machines every 5 years. He pointed out that the insurance company would cover the costs and I would not have to pay anything. He did not understand why I considered such a process to be immoral and a rip-off, I declined his offer and will attempt to file the top to the water tank to be useable for my machine. read more

1 star - because no stars is not an option. I have been trying to get supplies for my CPAP machine since June of 2017. It seems to be one obstacle after another with them... first they say it is my doctor's office, then it's my insurance - all have approved my use of the CPAP and supplies. Still they will not honor the request for supplies. I don't understand what is going on at that place. Almost 2 1/2 years went well, then everything crashed. STAY AWAY from LINCARE! read more

In June of 2016, I received a bill for non payment for suppliers that I had supposedly received in 2105. Turns out it was a duplicate bill for the same supplies that I had already paid for. After more then a dozen calls to Lincare, leaving messages, (like a number of other reviewers) not one call back. The first bill I received, had language, "we have tried to contact you a number of times." First, they never tried to contact me...once! LinCare, is a horrible company to work with, customer service is non-existent. How they stay in business, is unknown, other then THE BIG CON! We will help you to sleep better, and work with your sleep apnea health problems. Once they reel you in, and you start getting the bills... ha ha, your customer service has ended and you are left with bills coming in for service never rendered. Beware of Lincare! read more

We were not informed that we did not have a vital part to our CPAP at our appointment to have replacement of CPAP. We were not aware that we were even missing the part until our appointment with our doctor. Very concerning because we would have never known that we were missing it. Very unprofessional and needless to say, irresponsible of Lincare Chantilly staff. read more

If you value your health which include your peace of mind, I advise you to please check out any health services, suppliers or anyone or anything having to do with your personal well being.My doctor chose Lincare for my in home oxygen needs the standard tank 03/16/2017, until I could get a portable one which took almost 2 years, that is when it got bad. The representative show up 06/28/2018. I explained to her about my condition I said to my self I'm finally getting some service. No way. I called and called and several months they show with a machine that was so loud, it was louder than the big tank. I would not have been able to take it to church, the market anywhere, where there are people etc. Okay now enter the the green cylinders . The man got upset because I wouldn't take those cylinders. They have been billing me for them every since. The representative take them with him, I keep telling them. No!! you should not have to go through all of this to get the services (Lincare ) you promise. Your word is who you are ? Lincare you need to get it together you are dealing with lives that is precious. read more

Don't return numerous phone calls. Send wrong equipment all the time! Run, run away from them. Find someone else for your CPAP supplies!

Had to get a cpap machine for mild sleep apnea. My Dr recommends Lincare - got the machine had trouble getting used to it. Lincare called twice to see about supplies - twice I authorized supplies and twice I got nothing - I then got a certified letter stating my authorization expired three months earlier and if not resolved I would owe them $529. Oh and they claimed they had made numerous attempts at contacting me. When questioned at their Chantilly office they had a prepared script to go off of - and they have robotic people that don't listen. It was all on me. I wrote the home office but never got a response - must be a franchise and the home office doesn't care how customers get manhandled! If it were not for an angel at my doctors office I would have been nailed for $529 - these people are awful at best and if you have a choice these wouldn't even make my list! I certainly will switch as soon as I can! read more

I've had a CPAP from LinCare for about 6 years. For a while, the supplies got a little cheap, but this last batch was OEM quality. But today I had a great experience. Last night I got home from traveling and discovered I had left my power cord in the hotel room. Called the hotel, but of course no sign of it. Called LinCare. They had a technician call me back. He said it was an old unit and he would have to try to find one. I arranged to meet him at the office this morning (Sunday). They had the cord and charged me only for the cord. Since mine is old, they only had used ones so only charged $10. No service fee, no emergency fee, no after-hours fee, nothing. Just $10. I am very, very pleased, and thankful. read more

Following a sleep study, doctor said I had moderate sleep apnea and needed a CPAP machine. They sent me to Lincaire who is in-plan for my UnitedHealthcare insurance. I talked with Lincair 3 times by phone. They were not responsive, not customer friendly, not helpful, gave me different facts each time I talked with them. It was clear that they wanted to get me signed up for their "service" so they could start billing my insurer; having to deal with a potential customer's questions was just an irritation to them. Based on my phone experiences with them (and checking customer reviews on Yelp and Google), I decided to go elsewhere and in fact had a very good experience with Quality DME. read more

My Dr sent me to this garbage company for supplies. No way to email them, no local website. Everything is by phone or fax, or by showing up in person. After waiting for my supplies to arrive for weeks, I called and they told me the order was on hold as they were waiting to send my hoses until I called them to give the serial number of my machine. Mind you, the hoses are interchangeable and they had the model number, as I brought it with me when I was there. Instead of calling me to ask, they just did nothing. So, they finally sent the supplies. Next trip to the doctor I told him how bad they were, and he sent my info to another company. After that. Lincare continued to send me products and bill my insurance company, so when the new company sent me the correct products, they also sent a bill as the insurance company was billed by Lincare! They are incompetent and I can't figure why any Dr would actually send anyone to them when there are better options. They suck. read more

This is the WORST company with which I have ever tried to do business. They are careless, untruthful, inconsiderate, misinformed, thoughtless and irresponsible. If you are trying to get a CPAP from them (or anything, for that matter) don't waste your valuable time. Contact another company. read more

Horrendous, do not use them if you need respiratory help in less than a week. I called them multiple times during normal weekday business hours to follow up on an ETA for urgently needed nebulizer supplies after faxing in the orders. They received the orders and assigned to a respiratory therapist, and said they could fill within 24 hours. 6 days later, they said I spoke to the answering service each time I called (11am? 230pm?) and they needed copies of my doctor visit to prove I had a medical need. As a long time asthmatic, trying to avoid a hospital visit after catching the flu, who already had the meds, why on earth they never called me back despite follow-up phone calls, were not apologetic at all, had no sense of medical understanding or urgency. BTW, I am still waiting for them, day 6. Fortunately I managed by going through multiple Pro-Airs, but the complete lack of organization, medical knowledge, urgency or customer service is horrendous. BTW, I am an RN and know how to manage the illness and can recognize lack of standard of care when I see it. Don't bother with Lincare unless it is for something that isn't a medical necessity or that you need in any kind of timely manner. Feel free to use if you want poor customer service or want to wait forever... read more

I agree with the others. I mailed the chip from my cpap machine, a letter explaining that they needed to read it and send the results to my pulmonary doctor so I could continue to get supplies., I even enclosed a self addressed envelope with postage so they could return it to me. I called ahead and it is now going on 4 weeks and I have not received it back nor does anyone know what happened to it! What kind of business place is this? read more

Good luck getting CPAQ straightened out. Needed another mask because the nose ones didn't work and I was allergic to the material. I kept calling and it could never get the Chantilly office. The supply firm from Florida called me for reorders (within 30 days) and I told them to not reorder nose masks, but needed a full mask. So they transferred me to Chantilly and Chantilly never picked up.. Call was dropped.. I called several times. Left messages (always a 3 party firm outside Chantilly) Now its past 30 days and they want to charge me for the mask change because it wasn't within 30 days. They say no record or messages. It was within 30 days. Seriously use another firm. These guys are absurd and so much for customer care. Talked to 2 people today -- a manager and she said she will see what she can do, but its past 30 days... OMG.. How do you make people write this down..Certified Letter..OMG. Crazy Crazy... read more

Between having to follow up as to why I was not receiving an appt. for ove a month- only to find out that they could not read the doctor's handwriting on the prescription so they sent it back and did no follow up- to waiting weeks thereafter for an appt. to having to take a larger cpap head gear than what fit because that is all they had ("Want to wait another 2 plus weeks?") to having trouble getting call backs- this is a poorly run establishment. I will be meeting with my doctor later this week to register my complaints but currently I am stuck with terrible service. Avoid this place if possible. read more

This company should not be allowed have anything to do with supplying medical supplies to people who need them in a timely manner. I recently have had to use oxygen 24/7. I am to call on Monday to tell them what I need refilled. My delivery day is Tuesday. Since Christmas fell on a Tuesday I called to see how they had reworked their schedule. I was told due to the holidays it would be 20 days before they would be delivering to my area. My husband had surgery and is now in rehab. I had to take a tank with me to the hospital, not knowing how long I would be there. Now while he is in rehab I have to take a tank and leave when it is empty. When I first called about their schedule they told me to drive the 35 miles to their facility to have my tanks filled. I hardly have time to stay with my husband let alone drive that distance. They have no sympathy and don't care. I am now close to having no more oxygen and not sure how I will survive unless I stay in my home which is not an option with my husband's situation. I will report this to Medicare - doubt if they care either - but I will be looking into another source for my oxygen supplier soon. They have 4 employees trying to keep this failing business afloat. Unacceptable! Don't let your doctor tell you that he/she is setting up your needs with this company, tell them to find another company. read more

My CPAP broke on a Saturday night and on the weekend its hard to find anyone open to be able to get a new machine. So first thing Monday morning after a weekend of sleepless nights I called my insurance company and asked them who can I turn to that's local so I can pick one up immediately. My insurance company tells me that a company called Lincare is near me and that they would be able to help. My first impression of the company was based on the woman who answered the phone, as she seemed uninterested in my lack of sleep. I mentioned to her that I some with the insurance company and that they said that I could get a new machine and supplies as long as I get it through one of their approved vendors. The woman verified my insurance company's claim but said it would take 2 weeks possibly for me to get my new CPAP machine. I had told her that this was unacceptable as people die in their sleep without their CPAP machine and that I was desperate and even asked her if they had any loaners. She had told me that it takes days possibly even a week just to verify my insurance, they don't offer loaners and that they would have to order the machine as they did not have any in stock. Long story short the company that did my sleep analysis suggested another company and that company got the machine out the same day and I received it 2 days from that date. In other words Lincare sucks!! read more

Terrible customer service. I tried a different style mask and didn't like it. I called the 1-800 number to talk to a live person to make sure the supplies they sent going forward were for the old style mask. Then, next batch of supplies was still wrong -- for the mask I didn't like and had asked to have cancelled. Called customer service again and the person treated me like I was stupid. Sent everything back but the new supplies they sent back were still wrong. Right style wrong size. Dreading calling customer service again. Believe it or not the medical supply office of Lincare is even worse. read more

Overall, I have received good service from the Chantilly Lincare for ROUTINE supplies, etc. However, when I really needed Lincare they could not help me. My CPAP machine failed this morning (a Saturday) and it seems I have to wait until Monday before they even begin to help me out. Who knows how long it will be until they get a part ordered, etc. Is this the 24/7 emergency service they brag about. I have a heart condition and worry about what will happen over the next few days. The only response from the receptionist was " We open on Monday." Well, damn, I knew that. read more

We have (unfortunately) used this location 3 times now for oxygen supplies. In every instance they have either dropped off or picked up at the wrong time. The first time they waited 2 weeks to pick up the machine. The second time they didn't deliver on the day it was needed. Now the 3rd time has come and gone, and the machine is still on my front porch, two days after they were supposed to pick it up. Of course I have to bring it inside each day so the weather does not harm it. When I just called they are closed for Good Friday, which means we are stuck with it for another 3 days! I wonder if they are billing medicare for all the extra days that it sits on the front porch? read more

The worst company I have ever dealt with. Went for my Cpap to Chantilly. All nice enough! I took my machine home and used for a month. went back to my doctor who was incensed that Lincare never set the machine up to her prescription. A month of CPAP at level 14 constant. the dr clled and raised cane. I contacted them and they did not have my machine on file and I had to give them serial and machine numbers. they said they could send a signal and adjust it remotely. I saw my Dr a month later and still the machine was not set. I went on youtube and found how to access the setup menu but since I did not have the prescription I could not adjust to what the Dr wanted. The Dr. called Lincare again. They called me back and said they did not have my machine on file yet again. Could I give them the serial and machine number. Again! After several more days it was finally set to what the Dr wanted. Having problem with mask leakage my Dr. .told me to call Lincare and get a different mask. The girl on the phone said they only carried a few different ones. Frustrated I went online to ebay and bought a Resmed mask to go with my Resmed machine. lincare does not sell resmed masks for the resmed machine. leakage was greatly improved but still a problem. I bought some replacement pieces from someone in West Va. on Ebay who bought the wrong size. It got me thinking so I checked the Resmed website and found a printable cutout mask size template. Lincare had given me a large when I in fact was a medium. I went on Amazon and found two sealed Resmed complete medium masks with headgear and 24 adjustments for $69 each. My events have dropped to the lowest level yet and my leakage is now within parameters. I then kept getting emails from Lincare about replacing parts. I finally broke down and did an online order from their email for a replacement hose. It came today from Florida and is not the one for my machine and has an oxygen attachment to boot. No customer service email contact and their office is closed by the time I return from work. A retarded monkey could do a better job than this company. Find any other company if you at all value your time and sanity. read more