I've been going here for the past 2 1/2 months and the staff especially Peggy have made my time…read morethere as comfortable as possible. Thank you

ABSOLUTELY INCOMPETENT and HORRIBLE DOCTORS, OFFICE STAFF, AND MANAGER. Their malpractice and…read morenegligence had delayed my cancer treatment by more than a month. Dr. Howard Yeh told me to come in 6/16 to determine whether I would need additional chemotherapy. When I arrived for the appointment, he asked me for my PET scan results BUT I had no PET scan results because he FORGOT to authorize a PET scan for me. So I asked him if he could at least tell me the results of the two blood tests he had me take prior to my appointment. But when he looked at the tests, he realized he FORGOT to order cancer markers as part of the blood tests, and instead was only checking white blood cell count. He tried to blame it all on the office instead of taking accountability. I booked a blood test for the next day, but because of Yeh's malpractice, the soonest PET scan appointment I could get was a MONTH later. TOI couldn't do anything to help me so I had to call other places myself looking for a sooner appointment but I would first need to find an appointment, get a new authorization for the new facility, cancel the old authorization, call back the new facility and hope that the appointment didn't get booked in the meantime. The Oncology Institute manager Ana Barrilas said she would everything she could to help me ONLY AFTER I mentioned that taking legal action against Yeh may be necessary. She promised to call me back and told me that I could text her anytime and she would get back to me or have someone at the office get back to me. HOWEVER, most of it was lip service. She wasn't able to get me a sooner PET scan even though this was a result or Dr. Yeh's incompetence. FURTHER, I was the one who had to call her back anytime I wanted an update on anything. She would promise to call me and then leave me hanging for days. Luckily I was able to get a PET scan because another patient cancelled, NOT because Ana did anything to help. Then when I FINALLY got a PET scan, Yeh went on vacation BEFORE looking at the results!!! If you value your physical and mental health, go elsewhere for treatment. Dr. Howard Yeh is incompetent and negligent. Ana Barillas lies and pays lip service in order to try to placate you so that you don't rightfully sue the hell out of their doctors for malpractice and negligence. She does her best to deceive you and appear sincere, but she consistently breaks her word. She doesn't care about you.

They attend us 41 minutes late but service is great love this place and would definitely recommendread more

My appointment was on July 2 at 1:00 PM. Unfortunately, I got a flat tire on the highway because my…read moretire pressure suddenly dropped to zero within minutes. As soon as it happened, I called the office before my appointment time to explain the situation and let them know I would definitely be there by 1:30 PM. The front desk staff told me that if I was more than 15 minutes late, my appointment would be canceled--no exceptions. Luckily, I managed to get there at 1:15 PM after dealing with the tire emergency. During the phone call, I explained that I'm pregnant and that my doctor is very concerned about me receiving my medication on schedule. Delaying or rescheduling my infusion could affect the effectiveness of my treatment and potentially trigger a serious flare-up during my pregnancy. Despite explaining the medical urgency and the emergency I was facing, the front desk staff still insisted that because the next day was a holiday, the schedule was completely full. I understand that offices have policies and busy schedules, but this was a genuine emergency--not someone simply showing up late without notice. My infusion appointment lasts about two hours, and I believed there could have been some flexibility or willingness to work with me. Instead, I felt like I was being treated as an inconvenience rather than a patient with a legitimate medical need. I also want to point out that many of the patients receiving treatment here are undergoing chemotherapy or other infusion therapies. These patients often need extra accommodation, understanding, and compassion. It was heartbreaking to experience such a rigid and unsympathetic attitude during a genuine emergency. One of the nurses suggested that I simply switch my future appointments to Mondays. I was honestly shocked by that response. My issue wasn't about which day my appointments were scheduled--it was about how I was treated when I encountered an unavoidable emergency. Rather than showing empathy, the response felt dismissive. I've been coming to this office for infusions every two months, so I'm very familiar with how the clinic operates. During this visit, I spent about two hours in the infusion center, and it was not unusually busy. The patient volume appeared normal. I also observed staff chatting about their vacation plans and working at a relaxed pace. Based on what I experienced, it was difficult to understand why there was absolutely no flexibility for a patient dealing with an unexpected medical and transportation emergency. Healthcare is about more than following policies--it's about caring for people. Policies are important, but they should never replace compassion, especially for patients receiving infusion therapy, cancer treatment, or those who are pregnant and rely on time-sensitive medications. This experience left me feeling frustrated, unsupported, and deeply disappointed. I sincerely hope the management reviews how patients are treated in exceptional circumstances. A little empathy and a willingness to work with patients can make all the difference

Dr Hank is to the point and after this second visit I no longer have to visit him again. What I…read morehave is not treatable so I just have to live with it. I'm glad they are sufficient and I didn't have to wait long to see him to get the news I was suspecting. His office is clean and modern and his staff are professional. I'd recommend anyone needing his expertise to come and get help if possible

The wait is ridiculous. Every single appointment I have had seems to make no difference on the wait…read moretime. I typically wait 2-3 hours each time I come in for my appointment. I have tried changing the day and time of my appointments, but I always seem to have to wait for extended periods of time. Then I am seen by the doctor for about 5 minutes and he never seems to remember me as his patient. He also googles the answer to my questions. It's frustrating to know that I have to spend all day waiting in the crowded waiting area just so the doctor can get paid (He has literally stated that I have to make these appointments so he can get paid even though we are just monitoring the effects of a medication through blood work). I know I have a pretty rare blood disorder, but I wish I could just monitor my status through lab results, skip the visit and just send them a check in the mail. Though the staff is nice, it is not enough to compensate for the horrendous wait time and insignificant encounter with Dr. Steven Wong.

We can't thank Dr. Lee and his team enough for the past many years treatment. This is the BEST…read moreDoctor you can ever ask for. We are fortunate to have him in our lives. He saved so many people as far as I know. I will go see him any day! Thank you! Stay safe!

Dr. Lee has treated my mom for 4 years now. He is the most caring, knowledge and honest doctor my…read moremom has had. His staff, Monica, Chris, Kevin, are all the best!

Called 626-227-2727 to make appointment. One lady finally picked up the phone after waited almost 5…read moreminutes. Customer service is very bad and needs to be improved. She just hung up the phone. I did not finish conversation. I will avoid this facility. I thought whoever does the customer service job should be more patient.

They are located in the basement. It can be hard to reach a person through phone call. They make…read moreappointments for MRI scans. It sucks because they will make you come on different days for each individual MRI. For example, a brain mri on Monday, a back mri on a random Thursday, a body mri the following week on random Friday. Other places you can get all the MRI completed in one day. Very time consuming and just beware of their scheduling. The people working there are nice so it is not too bad. Update: They say that they will send over your results to the doctor within 3-4 days but when I visited the doctor there was nothing sent to them!! Doctor's office had to call to contact them.

I've never met Dr. Chen in person but have spoken to him on the phone several times. He has been…read moremy loved one's oncologist for the past 14 years. He is pushy and aggressive - exactly what you want in an oncologist. Even when my loved one was hospitalized at a different hospital, one where he did not have rights, he called and provided some much needed encouragement. This is more than what you can expect of a physician - he actually cares.

I hate that my insurance no long is contracted with his office . Great Dr specially his PA Dr…read moreCameron the best . Hoping one day insurance goes back to there office

She spends the time to make sure her patients are fully informed and have what they need to make a…read moredecision, no pressure. She has a great reputation, the nurses say she is strict and has good outcomes. I am very happy she was my surgeon. She performed an emergency appenedctomy laparotomy. She clearly has a lot of skill and she was so caring and thorough.

Dr. Sherin Shirazi is one of the best doctors I have ever encountered…read more I have a complicated medical issue that has interfered with my daily life for years. I went from doctor to doctor and and never got answers, most of the time they told me I was 'imagining' things or just 'depressed' and brushed me off because 'I was too young to be having these problems.' I was finally lead to Dr. Shirazi and flew to California to meet with her. Dr. Shirazi listened to my concerns, she ran tests and researched my complaints and got back to me with a clear diagnosis. I ended up needing surgery and of course I choose Dr. Shirazi to do the procedure. The surgery was a success! : ) Dr. Shirazi eased my concerns by answering all of my questions prior to surgery. She demonstrated excellent bedside manner and regularly checked on me after the surgery. Dr. Shirazi is extremely intelligent and has excellent credentials, but what really sets her apart from other doctors is her kind heart. She is both beautiful inside and out, she actively listens, is empathetic, and is easy to talk to. Dr, Shirazi exceeded my expectations. I am so grateful I found Dr. Shirazi. My only regret is not finding her sooner. She changed my life for the better! THANK YOU DR. SHIRAZI FOR HELPING ME REGAIN MY LIFE AND HEALTH BACK!

City or Hope is renowned for its treatment of patients with cancer but they offer other care as…read morewell. I needed a new Endocrinologist and a referral led me here. I also thought it would be good to have an "in" just in case. Unfortunately, my experience didn't go well. To be honest, I have a fear of going to doctors and avoid it as much as possible. I arrived early for my appointment as instructed. The staff at the front desk were courteous and professional. About 10 minutes before my scheduled time a nurse escorted me to the room and took my vitals. When she was done, she said the doctor would be in shortly. 35 minutes later - no doctor. The room was cold, my fingers were numb, and I had to get back to work so I walked over to the front desk and told them I was leaving. The next day I received a call asking me if I wanted to reschedule. I said no because I was afraid the doctor would be a no show again and I would find another doctor. Later that day I received another call asking me the same thing, and I gave the same answer. This time the scheduler told me there were two other doctors in the network at the same location and she could book me an appointment with one of them. Unfortunately, the soonest appointment isn't until the end of July but she said she would also put me on the wait list. I appreciate that she went the extra mile to help me. Hopefully, I'll have better luck on my next visit. *Private parking lot.

I spent the day here with my friend who's undergoing chemo, and it's hard to put into words what it…read morefeels like to sit in a place where people literally fight for their lives -- and the staff does it with compassion, calm, and professionalism that deserves every ounce of respect. I've never been to a chemo facility before. You expect something sterile or clinical, but City of Hope South Pasadena is different. It's human. It's kind. The people here don't just clock in -- they show up. From the front desk to the nurses to the volunteers offering water and candy, everyone treated my friend with dignity and genuine care. We were there about four hours, and in that time, I saw more quiet heroism than most people see in a lifetime. Nurses moving with precision and grace, comforting patients like family. No chaos, no coldness -- just empathy and skill in perfect balance. They even offered me water and candy while I waited -- a small gesture, but it meant the world. It reminded me that while medicine keeps people alive, kindness makes it bearable. Life is short. Sitting here makes you realize how fragile it all is -- and how strong people can be in the face of something so heavy. To the staff here: you are heroes. To anyone reading this -- hug your loved ones, laugh more, and don't take a single day for granted. City of Hope South Pasadena isn't just a medical facility -- it's a place where hope has a heartbeat. The care is professional, the staff are angels in scrubs, and the compassion is real. If your loved one ever needs treatment, know they'll be in good hands here.

Just went here a week ago. Saw Dr. Chung who performed a procedure involving my bladder. When doing…read moremore research on the procedure a lot of other Dr's either put their pts to sleep or gave them pain meds. Dr.Chung did neither and said the procedure wasn't that bad. I've had a horrific "recovery" and have tried to contact him and the office several times. I've messaged through the patient portal, called the nurse triage line, left messages- no one has gotten back to me. I would NEVER trust this facility or its doctors to perform any medical procedures on you or your loved ones. I fear I have permanent damage and I will call every day until they finally give me the time of day. The fact I have to call every day and no one gets back to me is infuriating.

Went to City of Hope for treatment of stage 4 melanoma just over a year ago. I had a bad reaction…read moreto the imunotherapy medication, specifically Yervoy, which landed me in the hospital. I've since been informed how dangerous Yervoy can be. Another highly respected oncologist told us it is known a patient killer. My oncologist Dr. Xing was unavailable the entire time I was admitted due to the holidays, even though initially my wife and I were told she would always be available. Her nurse Deanna was rude and dismissive throughout my time there. Dr Xing never made an appearance, or made any attempt to contact us during my hospitalization. The attending doctors were treating my reaction to imunotherapy drugs with pain medication that sent me to the edge of liver failure. A simple google search of the side effects of these pain meds revealed that they were all toxic to the liver which was where the melanoma was. We had to demand they stop all the pain medication they were administering, against their advice of course. Once we made that decision I began a recovery over a few days & my liver enzyme numbers came back to a more normal level. At that point we decided to go to another institution because Dr Xing was going to start me again on the same protocol that almost killed me. A year later I'm doing much better, thanks to the care at UCLA. The tumor is shrinking under a different protocol. Please think twice before you choose Dr. Xing at city of Hope. I would not have survived had I stayed as a patient of hers & would have been just another statistic. I'm sure the "official" cause of death would have been the cancer, (which is now much better) and not the mismanagement of my symptoms of the imunotherapy treatment. If I could give a ZERO rating I would.

I woke up w/my rt leg not able to move w/o excruciating pain, (15/10); I'm very good with pain, so…read moremy husband took me to the e.r., Sadly Keck USC is the closest one. I was on my old crutches when arriving because it helped to keep my weight off the leg & help with movement. The very kind security guard immediately got me a wheelchair. She also helped me gather my registration paperwork so I didn't have to wait in line. The nurse who took my vitals asked why I was there. This is not a common condition, but she said she had to check with her attending who determined it was not an emergency. A simple Google check would have told her that it was life threatening, but she was NOT a good doctor. More on her later. After a couple of hours, they took me back for a blood panel so they could do a CT scan w/contrast completely skipping an ultrasound then an MRI w/contrast. The phlebotomist was good. I told them I was freezing and could I please have a blanket, & I hadn't eaten all day; could I have a sandwich. The doctor, whom I already went over all of my health issues, asked, "What if I got you a full meal instead?" I again had to remind her that I was on the FOD map diet for my IBS and could I just please have the plain sandwich and the blanket. This is now the second or third time asking for these things. She said she'd check on these. She and her attending both examined me, pushed very hard on the painful area. If it had been a clot, it could have broken apart & killed me. I finally got my blanket about 6 hours later. Still no sandwich. The female doctor/attending sucked & said if I was nauseous, I would have to keep the oversalted crackers down, which I did, then I could have a sandwich. I ate one pack, stopped, & was so angry thinking, "Does she think she's my mom?" I know my body & have been through enough things that I know what I best respond to. My husband found someone & told him what the m.d. said and could he please bring me sandwich. He said he would check on it. That was all of their responses. You would have thought that their sandwiches were on lockdown. In the meantime, I was in the main waiting room w/10-15 people vomiting non-stop. Finally, it was my time to go to the CT scan room, which I didn't get because someone was stroking out. Understandable. So I asked if I could have my sandwich while I was waiting because they were giving me strong pain medicine, & I still had to take my own, so I needed something in my stomach to help with the acids. "I'll go check on it." They rolled me into the inner waiting room left me facing the wall because I was apparently their prisoner except for no bread or water. When it was finally time to take me to the CT room, I asked about the Zofran, AGAIN, because I know how nauseous the contrast makes me. OOPS! They forgot to order it, so I had to go back to my prison cell. At least this time, they left me facing my husband who again asked about my sandwich. "I'll go check on it." At least an hour later, they finally got the Zofran and were able to take me to the CT room. Brian, the assistant was very nice and patient. He even offered to replace my blanket with a warmer one. When my husband asked him about my sandwich, he said, "I'll go check on it." The actual technician in the white lab coat was a little too in my face and rushing me. I COULDN'T MOVE MY LEG; I WAS DOING THE BEST I COULD! They rolled me to the main waiting room w/all of the vomiting people. After an hour or two, they came to get me just to put me in back in my prison cell. My husband had to go let our dogs out and feed them & asked again before he left about my sandwich.. "I'll go check on it." I was in the little waiting room at 3:00a.m. by myself & didn't sleep because I didn't trust these people. Meanwhile, the new RN's or MA's, (I couldn't tell which from their lack of professionalism) just kept flirting with the married NP who's ego got bigger with their many questions he answered. They could have researched on their own. I waited until 5:00a.m. because everyone kept ignoring me. Since no M.D. or P.A. was present, just an N.P. who was basically in front of me but never checked on me nor made eye contact w/me in those two hours, I finally asked very loudly "Is anyone going to tell me what's going on with me?" No response. A few minutes later, the N.P. shouted back (HIPPA), "I just now got your test results," (right) "and I'll go over the results, discharge paperwork, and any notes for work," but he just handed them to me. Luckily, I'm have a pre-nursing AA along w/a bunch of certs since I had to read them on my own. He said he would remove my port I reminded them I had because I know they would have left it in. I was already taking it out when he said he could do that. The CT scan was clear. I said, "doesn't explain my symptoms". Him, "Maybe we should run more tests. Which ones?" I asked to be rolled out. I'll go to the pro's to figure this out. Never got my damn sandwich!

USC they treat you for money, they don't give a hoot about you and how bad you feel and the pain…read moreyou are in. Dr Ariela Zinelman is mediocre at best, ZERO communicarion, botched my bioass in my tie. It took her Boss Dr Ochoa almost 2 weeks to respond to my email, UCLA responded in 2 hours. UCLA responded to my email in 2 hours saw me after 5 days, during my visit the Doctor went with me to the Ultra soung room, looked over the scan while it's happening and during the same visit told me the course of action. Avoid KECK USC in Arcadia like the plague.