The new owner of this company, Danny, contacted me about a year after our wedding, and offered us a refund on our party bus. He is a good guy, and I would give him a shot the next time I needed a limo service in the Chicago land area.
DO NOT BOOK THIS LIMO!
Limos Alive has to be the most unprofessional company I have ever dealt with. I booked them for my wedding 7 months in advance. I signed a contract for 1.5 hours of service at a rate of $450. Their only responsibility was to take us around downtown Chicago so we could get some outdoor/city scape photos. Timing was crucial, as we only had 1.5 hours between our ceremony and reception. We paid for an extra 30 minutes of cocktail hour so that we would have extra limo time to account for Chicago traffic.
I received a call from a girl in their office 2 days before the wedding, confirming the time and pickup. They were to arrive at the hotel at 6:45pm, and return us no later than 8:15pm. I asked her if it was possible to move the pickup time up to 6:30pm, and she said that was not a problem, because all their drivers are to arrive 15 minutes early to account for any possible delays. I said great, we will then have the bus back to the hotel no later than 8:00pm, so we stick to our 1.5 hour rental agreement. On the wedding day, I get a call from Limos Alive at 6:45pm (THE TIME WE ARE ALREADY SUPPOSED TO BE ON THE BUS), telling me that the Limo broke down, but not to worry, they are upgrading us to a bigger bus. The new bus would be there at 7:45 pm. We explained to the dispatcher that was unacceptable, and his response was "let me tell you about the day I've had". Really?! It's our WEDDING DAY!! We have already paid for cocktail hour to be extended by 30 minutes (at $700 cost by the way) we cannot afford to extend it another hour to accommodate the late bus. We told him explicitly, do not bother sending someone else, your services are no longer required. We ended up WALKING down Michigan Ave, (on a holiday weekend I might add) in order to get any pictures. Not how I envisioned my big day, at all.
Fast forward 2 days later, Limos Alive had the audacity to charge my credit card the remaining $200 balance for their "services". As I was about to board a plane for my honeymoon, I called Limos Alive to dispute the charge, but got no answer. This not answering the phone trend continued over the next month. I have probably called their office in excess of 100 times with no answer, and no return phone call to the voice mails I left. I also sent two emails to the address listed on the website, which were not answered. On June 9th, my call was finally answered by a "Tommy" who said they were so busy with prom season they couldn't answer the phone for the previous 3 weeks---are you kidding me? He told me he would get in contact with is boss "Randy" and get me a prompt refund, to be issued on June 10th. "Randy" did return my call later that day, and offered more excuses as to why it was taking so long, saying their office girl quit, they were short staffed, yada yada yada, but he did tell me he would refund the entire $450, and help me out with the $700 cost for the cocktail hour.
June 17th, 5 business days later, my refund was still not showing on my credit card. I started calling the office again. It took me 2 days, but I finally found Allen's personal cell phone number in a previous email, and got him to pick up the phone. He again offered various excuses, siting his office girl was involved in a serious car accident, and that he wasn't sure how to issue refunds. He promised to get it taken care of and would call me back once it was completed.
June 23rd, still no refund issued. I called Allen on his cell. He answered, said he was on his way to the office, and refund would be done today.
As of June 24th there was no refund issued. Allen refused to answer the phone - so I texted him. He wouldn't call me back, but texted me a reply, saying it would be done at 10am, and if I didn't hear from him by 11am to give him a call. I called him promptly at 11am with no answer, and again at 530pm with no answer. At 5:46 Allen texted me, said he was meeting with the "owner" of the company at 8pm, and would call me after their meeting. Of course, Allen never called, and he did not answer our calls between 9-930pm on that day.
This company is a complete joke, and have terrible customer service. They will give you the run around and play games, and I sincerely hope that you do not book them for any kind of special occasion. I will never have my city scape pictures of my down town wedding, and I will never get the time back I have wasted harassing these idiots to do the right thing... read more