TLDR: Overall, this was a great hotel, and I would both recommend it and stay again, with a few cautions.
First the good, and there's a lot of it.
In advance of my stay, the concierge, and the regular staff were incredibly responsive and helpful. From the beginning I was very impressed with their level of customer service.
When I checked in on my second attempt, I was able to upgrade to a spa suite for $75 extra a night, which was fantastic. On my first attempt, I was dealing with a young guy who look like he was ready to hit the slopes who said that he could only upgrade me to a spa suite for $250/night. I walked around for a little bit waiting for my room and lucked out when I returned and got a much more customer service oriented person at the front desk, a young girl with long hair and glasses. After checking with her manager, she agreed to upgrade me to a spa suite for $75 a night. While I was thrilled with that, for this to be a truly fantastic hotel, the level of customer service at the front desk-or anywhere-should not be so inconsistent. Staff should know, especially if the rooms are available, that I am much more likely to recommend the hotel and return to it if I have something like an upgraded suite that enhances my experience; staff should be equally trained in upgrading and ensuring the highest level of customer experience and satisfaction. Because I persisted, I had a fantastic experience with this young woman; had I let things stand with the young ski dude, I would've ended up in a smaller room and probably had less of an amazing experience at the hotel.
The first room that they took me to, 616, looked lovely, but as soon as I walked in, I noticed that it was an adjoining room. There were two women talking in the next room, not at all loudly and I could hear every word of their conversation, and by "hear" I mean I could have easily participated in the conversation. I could clearly make out every single word that they were saying, as if I was in the room; there was basically no sound insulation at all. I called the front desk and asked to be moved to another room, which they did promptly. I was moved to 425, a corner room, and it was fantastic. I highly recommend upgrading to the spa suite if you can swing it. It was definitely worth it. however, clearly they have some rooms with sound issues that guests need to somehow screen for in advance. My recommendation would be to look for a corner room.
I loved the opportunity to use the Therabody devices and had those delivered to my room. I took advantage of that and appreciated it. I also asked for a hot water kettle in my room for the duration of my stay, and that was delivered immediately. I also asked for help figuring out the in-room humidifier, which, by the way, it was wonderful to have, and staff were quickly dispatched to my room to help me figure that out. I appreciated it having the in room espresso maker, although I can't testify to the quality because I never used it.
The gym was a fine small gym and of course as a guest you have access to a full health club a few minutes away. I have two complaints about the gym. One is that they have an all in one type of pulley system, machine, which can be great. However, they don't have the one attachment that makes this a truly usable and flexible system, which is the single handles.
It was a nice touch to get $10 coupons to the adjoining restaurant. The food and drink there were quite good as was the service.
It was terrific to have a Tesla model X available for nearby drive-to and pick ups. My one disappointment with that was that one evening, I called at 7:45 because they offer rides until 8:00, and was told that they had just made their last ride. I would advise the hotel to either give rides for as long as they say they give rides, or more clearly communicate that the service is catch as catch can so that you're not disappointed when you can't get a ride at a time during which they offer rides.
The room was stylish, modern, clean and wonderful to stay in. The Bluetooth speaker system that they provided was both cool looking and terrific quality, at least to my ears.
I will both recommend this place to others and enthusiastically return to this hotel in Denver, as well as their other locations. With a watchful eye towards some of the above cautions mentioned one can have an exceptional stay and experience at this hotel. read more