We are in town for the Denver Broncos game decided to stay at this hotel because it's pretty close by. It's only about a 1 mile walk from the hotel to the stadium. The hotel is really nice. The staff is really nice. The free breakfast is really nice on Saturdays and Sundays, they have a little shop or you can buy waters and snacks. Price was OK. The room is really nice. Nice and clean. Good water pressure nice with amenities pretty close to downtown for lots of bars and restaurants. This is definitely a really good hotel that I would stay out again. read more

SpringHill Suites by Marriott Denver Downtown - Hotels Near Me - Denver, Colorado

We enjoyed our stay this past weekend at this location. Rooms are clean and spacious. Great local literally across from the arena and plenty of scooters that you can take where ever you are headed to. Scooter ride worthy to MiLe High or Meow Wolf or Downtown. In other words good location. This location also offer continental breakfast. the only parking available for patrons is valley for $40 a night. Get your thrifty on and get the park wiz app and literally park in the parking lot between Speers and Laramie for $16. Easy walk and saves some money. Rates vary and this is not sponsored. read more

Stayed one night, my friend had rewards and got the stay free so that was nice. Walking distance from downtown by the train station and also walking distance to meow wolf. Both directions about 15 min. Room was nice and clean. Big with a desk and a couch and 2 beds. I like how it had a bed light. I didn't like how the fire alarm blinked, it was very bright and at night I saw it blinking even when my eyes where closed. Comp breakfast from 6-9:30 and a gym. Also free Wi-Fi. Gym has everything you need and was very pleasant. Lots for breakfast like oatmeal, granola, cereal, waffles, eggs, muffins, burritos and yogurt. read more

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We stayed at this hotel because it was a "team" hotel for our daughter's softball tournament (the big CO Sparkler they have at the end of every June). Pros - valet workers were extremely nice and very prompt, the gentleman at the front desk was very helpful upon checking in (I forget his name), and location is what you're paying for I'm assuming. Cons - the valet was $40 without an option to self park - since it was a team hotel I didn't really have an option. As a random guest I don't know that I would opt for that. Our fridge wasn't working properly so we had maintenance come out. He said he would be back in 5 min - waited almost an hour and nothing, but we had to leave. Didn't hear back so at 10pm on my way back I asked if it was fixed. They said yes, it wasn't. If my yogurt isn't cold, the fridge isn't working. We received full housekeeping service the day after we checked in, no issues. On day 2 or 3 we didn't - which I understood we only received it every other day, so we asked a housekeeper who was waiting for the elevator if she would throw our trash. A few days later I also had to walk down a few doors to ask another gentleman if we could throw our trash in his bin because we hadn't received trash pick up. We checked in Sunday and by Thursday I asked for fresh towels (after not receiving any housekeeping) - No towels brought up so I called again. They finally arrived after about 40ish min. On Saturday we still hadn't received any housekeeping and I asked the front desk who said they would get full service up, great thank you, so we tossed the towels in a pile, however when we came back, still nothing. On Sunday (mind you we checked in the previous Sunday) I called asking for towels and toilet paper cuz we were out of both, and they said housekeeping wasn't in yet. I asked if there was something they could do as we needed to shower and check out. So they had a lady who worked the front desk being up towels and toilet paper. When I talked to the front desk the lady who helped me said she was a weekend manager and didn't have the authority to make any decisions so she would have someone contact me on Monday. It's Wednesday and I had to call them. The gentleman who said he was the manager said he would call back. Instead of calling back someone emailed me a list of housekeeping dates and seemed unbothered. To which I responded and showed him these photos and that his dates were incorrect because we would not have this many towels or this much garbage piled up. Also, my daughter made the beds (which isn't a big deal, but don't offer housekeeping then). Lastly, they are supposed to offer breakfast, however all of the days we went down they did not have any hot items available (I believe they were getting more made, but it took too long and we had to leave). They were constantly out of the hot items and also simple things like bananas. We are breakfast there once. Overall, I personally wouldn't stay here again. read more

SpringHill Suites by Marriott Denver Downtown - 8 days in a hotel without one towel pick up - Hotels Near Me - Denver, Colorado

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Prices for hotels in Denver at the end of April were EXPENSIVE. Luckily, I was able to use my credit card points, so it didn't seem as bad. Otherwise, it would have been about $250 a night. It's not for nothing though. The location of this SpringHill is great. The Pepsi center is right there, and there are a bunch of restaurants/bars (LoDo) nearby, about a 5-10 minute walk. The 16th Street Mall is about a 20-minute walk. Pros: 1. Location, location, location! (as mentioned above) 2. Good breakfast. Might even be the best continental breakfast I've eaten at the hotel. They have breakfast meats (varies each day), scrambled eggs, pastries, toast, bagels, fruit, yogurt, waffles, and on weekdays, they have a simple meat/cheese platter 3. Rooms feel spacious and clean 4. Bathroom is bright and spacey Cons: 1. Toilet seat had a drop of urine on it when we arrived. Makes you wonder what else they don't clean, but I really didn't want to go down that road 2. Uncomfortable pillows Overall, there aren't enough cons to keep me from staying here again the next time I visit Denver. read more

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Day one: Lost my cousin's reservation. Luggage cart was broken. Pool was closed. Ice machines were broken. This all happened and was noticed before we got to our room. Day two: In our room we noticed a small sign that says they charge $12/day for parking. (This is stated on their website.) Doesn't matter if they can prove that you parked there or not. If you arrive in Uber or a taxi you will be charged for parking. No soap in shower. Water leaking through wall in carpet. Pool reopened and my son and Neice were coughing, pink skin, pink and irradiated eyes. Took multiple showers, eye drops and tea with honey to feel better. They didn't offer to move us to a different room. Never said they would try and fix the leak or call a plumber. Assistant manager TORRENCE said they couldn't comp our stay because we made reservations through a third party, even though they had our credit card and could decide not to charge us for all the inconvenience with the pool. He promised to take off the parking few and didn't. I asked if they could get us a free stay at another one of their sister hotels under the Marriott in the future and he said no. After I told the am about the pool I recommended he give new guests checking in a warning about the pool but it would be safer to close it. They didn't want to do that and refused to close the pool. Day three: During breakfast I noticed spider webs and chipped paint in the dining room, see attached pictures. House keeping was every other day and they started knocking on doors at 8am and when you told them to come back later they would keep knocking. During checkout they charged my mom and dad for all the rooms even though we told them not too and spent some time fixing that. When it came to getting the parking fee taken off at checkout, Kelly at checkout just kept saying she didn't know anything about and kept asking for our credit card. She wasn't willing to call the assistant manager and ask. She just wanted our money. Didn't ask how our stay was, no manners and no customer service skills. read more

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This is the worst Marriott experience I have ever had and this is coming from a platinum member who's stayed at hundreds of Marriott hotels. They had so many slip ups for a one night stay I don't even know how that's possible. 1. They charged us $75 for a pet fee even though our dog is a service animal and we literally just done all the paperwork not even 24 hours prior. 2. We have five free upgrades and even though I had requested at check in, the front desk lady ignored my request. 3. They locked us out of our room stating that the cards automatically lock out at a certain time, which I know is a lie. I've stayed at enough Marriott hotels that I know the cards are programmed to whatever time they set. The worst isn't that I was locked out but that I was lied to. 4. I don't know if this is due to Covid but they literally nickled and dimed us for every little thing. For water. For coffee. Things that platinum members usually get for free. 5. Free breakfast means yogurt and hard boiled eggs. Seriously? Marriott, do better. I'm considering transferring my platinum membership to the Hilton hotel group instead because of this experience. read more

I booked the wrong dates for our stay (slam palm of hand to forehead). Cue the pit in stomach. Without hesitating, the staff accommodated us by finding a room. Kudos to that!! I find Marriott properties tend to be "on it" and make their guests feel welcome and do what they can go about and beyond. Also, this property (as are many Marriotts) is strategically placed in a good location. Walking distance to shops and restaurants is always a bonus! We will definitely stay here again when in Denver! read more

The hotel is next to University of Colorado and it is the closest hotel to the Pepsi Center. You are a few islands away and you are there within 5 minutes. Since I was so near by I bought last minute tickets through my phone while in the room and headed over just before top off for the Nuggets game. The hotel is at the edge of downtown so everything is within walking distance. If you don't feel like walking in the cold, take advantage of their shuttle to downtown. It is not a shuttle, but more of a private car so the shuttle service is first come first served. It runs from 6:30am-10:30pm. The room was clean and very spacious. The living room area had a comfortable sectional and the desk was in front of it. The bed was comfortable and soft. An iron, extra blankets, and a hair dryer is available in the closet. The bathroom had all the basic needs so you don't have to bring shampoo, conditioner or soap. If you're the type to want breakfast at the hotel this place is it. They have yogurt, breads, milk, cereal, oatmeal, fruit, juice, coffee and more. It's pretty basic, but it's something nice to have. read more

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This hotel was perfect. Clean and quiet with plenty of room for us to spread out. The breakfast was great and the hotel staff were so considerate when I got sick. We will definitely be back. And the valet parking is expensive but absolutely worth the peace of mind knowing my car was tucked away in their parking garage and not in a public lot. read more

Best Mariott brand location I've stayed at for multiple reasons: Excellent location within walking distance from downtown meant we didn't have to drive or look for parking when we wanted coffee or meals. Modernized. The rooms are HGTV quality with nice finishes and pleasing color palettes. Love love love the bathroom here! Step in shower means you don't have to fumble over the edge of the tub (and who really takes baths at hotels anyway??). Gorgeous mirror and open area under the sink provide ample space for hairdryer, towels, and toiletries without feeling cramped or bumping anything. Sliding barn door means your room mate not waking you up in the middle of the night because the bathroom door slides quietly instead of clicking shut. Comfortable beds and pillows. Friendly customer service at the front desk. The only negative is that there is no self parking and the valet is expensive and adds up quickly if you're here for more than one day. However, the valet are very personable and friendly so that helps make the expense less painful :) No swimming pool but with this prime location there isn't space for one. Very clean. Will be coming back to stay here again! read more

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The hotel is very conveniently located. It's like a ten minute walk or so to Union Station. There are lots of restaurants nearby too. As far as the accommodations, the bed was soft and comfy. Parking seemed safe and required the room key to get into the garage. The complimentary grab and go breakfast was a jimmy dean bagel sandwich with yogurt, a blueberry muffin, and an apple... plus coffee if you want. Staff was very nice. We didn't have issues with outside noise either. Great stay!! read more

SpringHill Suites by Marriott Denver Downtown - View from room - Hotels Near Me - Denver, Colorado

We spent several nights here on a business trip recently, and Springhill hit almost all of our checklist boxes: 1) Clean 2) Comfortable (beds are good, room is well-appointed) 3) Quiet 4) Convenient (to 16th Avenue shops and restaurants, and a straight shot from the airport) 5) Free breakfast (the quality is actually very good here) 6) Polite, helpful staff (across the board) Missed on the parking situation, which is valet only in their garage to the tune of $38/night. Yep, that sucked. WiFi is okay, not great. The common areas are beautiful with an artistic flair and lots of natural light, and I spent a couple of fairly quiet mornings working on a sofa out there when the room started closing in on me. There was a conference in town, and they set up and catered and managed the crowd in a way that didn't take over the rest of the hotel's vibe. Kudos to the staff. read more

8/25/19 2 people overnight stay Room: 2 stars Staff: 5 stars The room is beautiful and centrally located, which is great! They have a car service that will take you anywhere within a 2 mile radius (SO nice), and the staff is super friendly and accommodating. Down sides: $24-$38 to park. Room has weird wiring; bad bathroom lighting; a VERY heavy sliding bathroom door; the full length mirror obscured by an ottoman; and no firm pillows (I have disc issues in my neck). read more

Great location downtown; you can have your car parked (valet - $40 a day...would be nice to have an option to use or not use) and walk to where you need to go. Tried out the new restaurant across the courtyard and enjoyed a complimentary beverage and yummy salad. Room was spacious and the AC very quiet. Breakfast was good - I usually eat oatmeal and this location had by far the most toppings you could want for your hot cereal! Overall, a little pricy to stay here but you know what, you get what you pay for! read more

Room was clean with the exception of a food stain on the couch. They provide a breakfast. They only way I can describe it is awful. It was very organized & clean but the food had 0 taste. If your going to serve someone food I would suggest tasting it first. The sausage links looked as if they were steamed, honestly they were disgusting. For the price of a room I take a pass read more

Nice place. great staff. but the Stench of Weed kills me.. After all. it is Colorado. I got a contact high from The elevators . I may have to be worried about a random drug test otherwise. great location A great staff read more

An overpriced place to lay your head - and I had a discounted rate. Granted they are located near both Coors Field (about a 15 min walk), Mile High Stadium and university campuses. But you have to ask if is worth the premium. The rooms were clean and modern. There was a desk with multiple plugs to plug in the electronic we inevitably bring. The mattress had a memory foam topper. Some of the issues I encountered was electric. I wants to turn off some of the lighting over the bed. To accomplish this I had to essentially turn off all of the lights with a switch that controlled all of the lights. This effectively turned off every light in the room in addition to some electrical outlets. I never did figure out how to get the lights I wanted lit to turn on. I'm sure I could figure it out, but I was only there 1 night. Morning breakfast was meh, the same offerings as in most hotels. My biggest complaint was parking on property was $38. It included in & out, but if you're only there for 1 night... we found a place to park - 5min walk away for $8. So next trip, if I'm paying for it, I'll find a place for a more reasonable price. read more

Modern hotel, friendly staff and a highly convenient courtesy car for travel in the downtown area. Breakfast was the usual Marriott fare plus fresh fruit (strawberries!) and turkey sausage. We were upgraded to a mountain view room that was extra quiet. Downtown attractions are within walking distance or within easy reach of the courtesy car. We arrived at Union Station from the airport and were quickly and easily picked up by the hotel car. There is a confusing light switch at the door and a problematic thermostat that twice raised the a/c 10 degrees when we were absent from the room/overnight. The shower was roomy and had plenty of water pressure. We went without a rental car while in Denver to avoid the $38 valet fee and to make use of the hotel courtesy car. We will definitely stay here again. read more

A great place to stay in the midst of downtown. Great rates through Marriott's website, despite being last minute and non-refundable. The valet service was friendly, although that was just another charge that I didn't account for on top of all the city, state, and MSU university taxes. The free shuttle was an added bonus and happily took me to a pizza place down the way. I didn't even have enough time to document my pizza experience on instagram, before the shuttle was already at the door to pick me up. Wasn't terribly noisy at night minus the sound of a few toilet flushes. On the first night, it immediately smelled of the green stuff in the hallway (but it is Colorado). Front desk hospitality is great and they even give you a lollipop when you check in (no joke). I checked in early and was on my way. Breakfast was good (despite some unmannered, unsupervised teens in the area) and consisted of a variety of waffle, oatmeal and toppings, eggs, pastries, bagels, turkey sausage (not as good), fruit, juices, coffee, and yogurts. The city lights and outside driving circle look beautiful at night read more

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Great value, great staff, great service. Easily accessible to restaurants and local attractions. Rooms are large, trendy, almost Art Deco-ish. I would take off a half star if I knew how for breakfast. The oatmeal was cold and gummy and the bananas were far too ripe to be put out for guests. Would lodge here again. read more

SpringHill Suites by Marriott Denver Downtown - Bananas :-( - Hotels Near Me - Denver, Colorado

Horrendous Customer Service. Manager JT Cockerill provided the worst customer service experience I've had at a Marriott property and I will never stay here again. I spend hours on the phone with Corporate Marriott solving my relatively simple issue because JT Cockerill refused to be of help and was dismissive in the process. If this is how the SpringHill Suites Denver Downtown treats a loyal Platinum Elite Marriott member then beware how they'll treat you. Stay somewhere where you'll be valued and treated well instead. read more

We had a great stay even though it was only for one night. We drove in and valet greeted us with a big smile! The young man working valet was very polite, he told us that it would be $29.00, and he even mentioned that they had a shuttle that would take us anywhere within three miles. We chose this hotel because it is so close to the Pepsi Center and it was an easy walk. Check in was quick and the gentleman checking us in was also very polite and welcoming. We got to our room on the second floor and was pleasantly surprised at how spacious it was and very clean! The bathroom was big but the only thing I didn't like was that there was no lock on the bathroom door which was a sliding door. There was a nice little living area to sit and watch TV. Refrigerator and microwave are in the cabinet under the TV. We checked out the next morning and once again we got great service from the front desk clerk and from valet. Will definitely stay here again! read more

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Love this super cute hotel. Located a bit on the outskirts of downtown, it's still with in walking distance of LoDo, Larimer, the convention center and Coors Field. Arrival was kind of awkward. Not a lot of space when dropping off your car. Also, I've always thought of a SpringHill as being pretty low on the Marriott chain. But not true of this hotel. Great interior design and the always friendly Marriott employees. Things we loved: Our room. When I first walked in, I thought it was dreary and brown. But after a few minutes, I came to appreciated the rich dark woods, the bright blue accents and the big bathroom walk in shower. Loved the room, very spacious and super clean. Breakfast. Sure, it's not a gourmet meal. But it's included. The food is freshly prepared, hot items, cereal, yogurt and cute little muffins, just to name a few choices. Transportation. When we said that we were in town for a Rockies game, we were told that they would provide us with a lift to the game. So nice to have that service. Of course, when we saw how close the baseball park was, we walked back. Still, what a great option. The staff. My bf was wearing Penn State and his chest and it just happens that they have a grad working there. Nothing makes the bf happier than to talk to an alum. Also, the valet was very helpful and prompt with retrieving our car. And $28 isn't a lot when you consider how much valet is in Chicago. We truly enjoyed our stay here and would definitely stay here, again. read more

SpringHill Suites by Marriott Denver Downtown - Crazy about these curtains. - Hotels Near Me - Denver, Colorado

Beautiful clean hotel, awesome staff, very quick to responding for toiletries and towels. Also a very delicious complimentary breakfast! Super close to the Pepsi Center! read more

SpringHill Suites by Marriott Denver Downtown - Trying find our way back in the snow - Hotels Near Me - Denver, Colorado

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Awesome location right by downtown Denver. Short walk to the 16th for shops and to Larimer Square. Place is clean, there is lobby space for your take out dinners. Individual breakfast packs. Coffee not so bad. Staff are pleasant and easy going. Bed was sleep worthy. read more

Conveniently located for an evening the Pepsi center. Get here early if your valeting your car. It took us over thirty minutes to get our car to be parked. read more

Nice accommodations and decent breakfast. There wasn't a bellboy, so you have to cart your luggage yourself. The staff was nice and the hotel is fairly modern. read more

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Loved this hotel! My wife and I stayed here for a weekend and it was a very enjoyable stay. Great location, literally in walking distance to local restaurants and shops. The complimentary shuttle that they have here is very nice which can limit the amount of uber or Lyft rides to take. Rooms were modern and beautiful as well. Only went to the complimentary breakfast on the last day and they had a pretty nice spread of oatmeal toppings. Overall, a really awesome stay and for the price you really couldn't beat it. read more

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On April 30, 2015, we paid $233USD to reserve a room for the night of June 16, 2015 at SpringHill Suites by Marriot Denver Downtown through Hotels.com (confirmation No. 1222 1024 6865). The reservation was non-refundable and my card was charged in full the next day. When my husband and I arrived at the hotel after 7:30PM that day, we were told by the receptionist (Name: Andrea), that there was no room for us because a guest who was supposed to check out on June 16 extended his stay. She gave us a piece of a paper with a number to call Expedia/Hotels.com to find another place to stay. No apology, not even a phone offered to us to make the call (though offered upon my request only). As visitors from foreign country who just got off a plane, we were completely new to Denver, we made a point to pay a premium for SpringHill just to stay close to downtown and Union Station instead we got a hotel far away, not even close to the category of the hotel we had booked. While I was talking to Expedia/Hotels.com, I saw a lady walked to the front desk and checked in smoothly as I watched. At the end of the day, we were forced to move over to a much cheaper hotel, next to a busy highway. I felt badly treated and humiliated by Spring Hills Suites Downtown Denver. By the time we arrived at the "alternative" hotel, it was late into the evening and we were exhausted and had to cancel our plan for the night in downtown Denver. read more

SpringHill Suites by Marriott Denver Downtown - the reception desk - Hotels Near Me - Denver, Colorado

This was a five star experience start to finish. The beds were comfortable, the showers had great products and water pressure, and the breakfast was a little better than average continental breakfast. Everyone is super friendly and nice--from the breakfast porters to the front desk staff, everybody made it their mission to make sure you were having a fabulous time. The rooms were too hot for our liking, so we called the front desk and remotely, they changed the settings so that we could have a colder room. Hi-tech! It's a short walk from 16th street, Coors Field, and CU. They definitely know how to jack up prices for important baseball games though-- ($300/night for Rockies/Yankees games) so in the words Scar, BE PREPARED. read more

SpringHill Suites by Marriott Denver Downtown - Lobby - Hotels Near Me - Denver, Colorado

Great property in LODO, walking distance to many places too & a great value for the price Room was large & comfy (I had a studio suite) bed was comfortable & room was clean. Great towels in the bathroom & I love the energy saving lights. Free breakfast is always a plus & the breakfast here is pretty decent. You eat on recyclable paper goods & food is in a buffet line. I appreciated the fresh spinach with the eggs, but wish the eggs were just a little hotter. I also appreciated turkey Canadian bacon my first day (rest of my stay there was only a pork option..... The front desk staff was friendly & helpful. I would definitely stay here again. read more

Rebekah Wilmoth was very helpful. I needed help with some charges on my credit card and she made sure I was totally satisfied before we hung up. She stayed calm and continued to help me even when I wasn't. It was clear that she really cared about me as a guest and it showed. It's very hard to get employees that go above and beyond to help customers these days. I appreciated Rebekah's help and because of her great customer service I will now stay at the SpringHill Suites in Downtown Denver whenever I am in town and will also recommend to all my friends. Kathy Villarreal read more

Clean, but not inclusive. Hotel is very pretty and clean, but they charge you 20$ a night for parking. I've found so many options on hopper in the same price with parking included. (Didn't realize when we booked). I thought it would be cool since it has free breakfast. Boy was I wrong. They ONLY had HAM and cheese which doesn't allow for Muslim, Jewish, or vegetarian guests. I asked, and they didn't have another option. Honestly, I've never had a place not have something for me. read more

Amazing service and excellent rooms. Perfect place if you are going to attend a event at the Ball Arena.

This was the first disappointing stay of my 12-day cross country road trip (during which we've stayed primarily at Bonvoy hotels). THE GOOD: well-appointed large rooms. Staff is friendly. THE BAD: remote location on college campus. Lodo is not nearly as accessible as the website would lead you to think. Parking is valet only, $39 per night, and the garage is very tight (caution to those with large vehicles). There are no self-parking options nearby. Prior to this stay I was incredibly satisfied with the Bonvoy/Marriot hotels we've stayed at thus far. I explained my grievances to the hotel manager and asked to be rebooked at another location closer to downtown - but my request was denied. If you are visiting MSU this hotel is a good option. If you are visiting Denver, there are many better alternatives. read more

Be prepared to add 40 bucks per night for mandatory valet parking. Aside from that, a nice location

My self and husband we stayed at this hotel on August 28th threw the 30th .Our first day and night was great then the second day we where out of the room all day when we got back it was about 7pm we had door dash bring us some food from twin peeks and I will say there food was great,then we ordered the Jake Paul fight from showtime 60+ dollars for that fight we got maybe 45min in and then load banging on our hotel door I mean crazy banging so I jump up put on some clothes go to the door and the man working that night sticks his foot in my door and slings it open and says he coming in to look threw our room I say we'll back up and let my husband get dressed he never closed the door all the way then my husband get to the door and says what's going on .The man say he the manger and he coming in the room, my husband is like no your not. And the mangers tells my husband it was to see if we had guns or holding children or women hostage we are like what??? Keep in mind he is trying to push past my husband to get in and again we where like no so he leaves.. we where so up set we just packed our stuff and went to the front desk because we are TRUCK DRIVERS so for him to say that to two people that have to walk a very straight line to have our job was crazy..we get to the front desk and he's apologizing like crazy said he would give us our money back or make it up in any way.we said you can just credit our money back and we left we still haven't gotten our money back..He told us that he did this to 7 other rooms so he Is harassing rooms because he is on a power trip..We paid right at 600 for two nights there the money lost on our fight and 80 on our food ...we stay at hotels all over the world never have we ever had a problem. We just stayed at Homewood hotel for labor day weekend for 3 day and went to mall of America and it was great we will never stay at this hotel again and I think the Manger there needs a talking to he's on a power trip and a lier about his apologies and our money back..I would not even give it 1 star if I didn't have to...Denver Colorado west Golden stay clear... read more

Convenient location , mall across the way , markets and many restaurants , staff is friendly and rooms are great . Will definitely stay here again in the future . read more

Writing on behalf of my mom, myself, and my family, we've just spent three wonderful nights at Springhill - and we all say THIS IS AS GOOD AS IT GETS! From the valet to the front desk to the housekeeping team, they were all consistently nice, courteous, friendly, and professional; even offering driving directions since we were from out of state. The room was immaculately clean (as mentioned in another review the placement of wall light switches were random and non-intuitive as far as which light fixture it controlled but that's an interior design flaw not staff- related), the hotel décor was hip and classy with lots of natural light, and open-area seating with two gas-wood flre-places in the lobby. The location is perfect for tourists because you can walk to most of the major locations for sports fan, amusement parks, shopping, restaurants, and bars. Many hotels offer free breakfast buffets but this hotel has a much more appealing selection and offers a wider variety of breakfast foods including fresh fruit. Upon our arrival from Texas (& Michigan), the front desk person informed us that the hotel could offer a better rate than what we'd reserved on the website and only a "courtesy" valet fee which added to our savings. This happened during the holidays, at time when most hotels would justify charging more just because they could get away with it - but not Springhill. Greed was NOT a part of their mission objective instead it was SERVICE. Very refreshing! Based on that fact alone, not to mention their fabulous staff and excellent service, this hotel is our new favorite when we come to town! read more