Cool hotel and pretty good experience overall, though I don't know that it was worth the cost per night I paid. The service was excellent except when they were way too busy it quickly became deficient. Some communication issues like needing to remind the front desk that I needed a cart. I had to track down a valet in a few occasions, which isn't fun when you just picked up dinner and have your hands full. Little stuff like streaming in my room not working, and the front desk not being able to assist, or the refrigerator not cooling. These small items make the difference to me in a nice hotel vs a luxury hotel. The Union station was really cool, I would have loved to stay longer than two nights and enjoy it. The room was clean, the view was great, the hotel is in a great location. The staff was friendly. read more

It saddens me to write this review. As a rail enthusiast, I was really looking forward to our stay at the Crawford...given its location in Denver's Union Station. Unfortunately, we had a horrible experience. Started with an extremely long check-in time, being placed in an unacceptable room and finally the hotel's staff and management failing to resolve issues and making things right. Here's our experience: After arriving, we had a 45-minute wait to check in in a very small and crowded lobby. The desk clerk recognized the fact that I was using a mobility device, but she put me in a room at the far southern end of the building. We were placed in a "Loft" room that required us to climb 3 steps to access the bedroom and bath areas from a tiny foyer. We had booked a Premium Classic Room with floor to ceiling windows on the website. Sadly, the Loft room only had a tiny window several feet above the floor and of course the step issue. I contacted the front desk about both the accessibility issue and room type and was told there was nothing they could do. We were also told the hotel didn't have a restaurant and were given coupons for coffee and ice cream to use at the station's public shops. Unfortunately, in both cases the shops refused to accept the coupons. I attempted to contact the manager upon checkout and was told they weren't available. Once at home, I contacted hotel management and after several emails were told they were sorry, but they would not be willing to provide any compensation for the breakdown in room assignment, service and our unfortunate experience. The hotel is not inexpensive, which is OK if the amenities match the rate. In our case a king room for one night was $755 after the Amenities and Historic Preservation fees. read more

The Crawford Hotel - Loft Room: Steps inside room and lack of useable windows. - Hotels Near Me - Denver, Colorado

Our stay at The Crawford Hotel was unfortunately a very disappointing end to an otherwise wonderful vacation. Upon arrival, the hotel appeared to be severely understaffed. The lobby was extremely crowded, filled with luggage, and there was a very long line to reach the front desk. The elevator situation only added to the confusion, with long waits and guests being directed to a secondary elevator elsewhere in the station. After waiting for that elevator and riding it to our floor, we discovered there was no way to access our room from that location and had to return to the main lobby and wait all over again. When we finally reached our room, we discovered that the room type was incorrect. Our reservation clearly showed a room with two double beds, but we had been assigned a very small room with a single bed. We were also told our luggage would be waiting in our room upon arrival, but it was not there. We returned to the lobby and eventually located our luggage ourselves, buried underneath other luggage in large piles throughout the lobby area. We then had to wait approximately another 25 minutes in a line of understandably frustrated guests dealing with a variety of issues, including non-functioning key cards and incorrect room assignments. To make matters worse, while waiting in line, another guest who had become frustrated with the lengthy wait directed his anger toward me. By the time we reached the front desk, we learned that there were apparently no remaining rooms available with two beds. We were offered only a small rollaway bed in an already tiny room, along with restaurant credits at nearby establishments. Unfortunately, the room itself had additional problems. The toilet had such poor water pressure that it required multiple flushes to clear even a small amount of toilet paper, and the bathroom door did not have a lock. Mistakes can happen, but the number of issues experienced by so many guests that evening suggests that room assignments, key cards, and arrival logistics were not adequately verified in advance. This created a great deal of unnecessary stress at the end of what had otherwise been an amazing trip. I hope management investigates what happened and improves their arrival procedures so future guests do not experience the same issues. read more

An excellent find! Nestled inside the Denver Union Station, this charming hotel welcomed us in at 1a.m. when we finally arrived last night after our delayed flight. The staff at the front desk was helpful, offering us chilled water bottles and explaining how the elevator requires a tap from our room key to operate. We immediately loved our room which combines the cool rustic vibe of a historic sleeper car on a Pullman train with all the modern amenities, including embedded reading lights on the headboard of the bed. My only critique is that the bed mattress was too squishy, but we were too tired to care too much. Great water pressure in the shower. Appreciate the blackout curtains. Complimentary water bottles in the fridge. And Cooper cocktail bottles that cost $25 each if you choose to indulge. Our hotel stay comes with discounts at various businesses inside of the Union Station, which is great also. Highly recommend! read more

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Great experience staying at The Crawford. The design of the hotel is incredible as well as the touches that accentuate the historical vibes of the property. Rooms are well insulated from the noise and it's a really great experience relaxing in Union Station before heading up to your room. Great location in the heart of Denver with excellent amenities from the Union Station proprietors including use of the gym facilities at The Oxford Club across the street, free coffee and free ice cream, as well as free lift drives within 2 miles. Matt especially provided great service and was very helpful during our stay. Housekeeping was also attentive and professional. Great stay with great vibes! Looking forward to staying again in the future! read more

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Wonderful customer service. Beautifully designed spaces. Beds are comfortable, our room was very quiet. Housekeeping did a phenomenal job and really elevated our stay with the small stuff! The gentleman working front desk for the majority of our stay was helpful and friendly. We enjoyed a the daily scoop of ice cream, charcuterie hour, and harpist in the lobby. Truly a wonderful experience. read more

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12/10 stay, will be back regularly. The service is impeccable, lots of added value with free Lyft service anywhere within 2 miles, free daily drink, coffee, ice cream at local partners. The best food in the city in the lobby at Ultrecia. The staff texted daily to ask for service which I LOVE. Beautiful rooms with tons of added cozy touches. When you travel regularly, making someone feel like they're at home is a differentiator and they know what they're doing! read more

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What a beautiful place! Just stayed the night to hop the train into the mountains the next day, and it was absolutely perfect for that. Honestly, with the lack of closet/dresser space, much more than one night might be kind of tough. Gracie, the concierge, was absolutely fantastic. She set up a car service from the airport (E from BOLD Transportation was great!) and having free happy hour, coffee and transportation up to 2 miles from the hotel were also huge plusses! A great spot to spend a night or two in Downtown Denver! read more

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Met Liz the General Manager on my way downstairs she was so friendly. The front desk Staff Jen and Grace also super friendly and made the check in process a breeze. The welcome beverage and dessert were an unexpected delight. Valet guy was super chill and made sure we understood the whole system they have here. Overall I was delighted with the entire experience. read more

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I am so disappointed and haven't even gotten to stay here yet! I received a gift certificate and it says to call and speak with manager to make reservations. I started this process the end of July and continued to be put in circles to call different numbers to set it up. When I originally started this process by certificate would have covered most of the stay. By the time I finally got any help after at least 5 calls and 5 emails they eventually booked me in a smaller room for of course more money bc it was now not out 3wks. I'm not going to let the gift certificate go to waste so am using it but can't believe that it's gonna cost me about three times what it would have had I gotten helped and set up originally. I have even tried to email and talk with the main manager to no avail and no response! Don't waste your money on gift certificate for anyone as it is hell for them to actually use! read more

Extremely disappointing check-in experience We arrived on time for our 4:00 PM check-in, but we didn't receive our room until 5:45 PM so nearly two hours later. The communication throughout the wait was especially frustrating. The first time, we were told the room was "about to be ready." About 30 minutes later, we were told it would be another five minutes. The third time, we were simply asked to wait and given an apology for the delay. After having to ask for an update a fourth time, we were finally given a room, and it was a different room from the one we had originally booked. This level of service is simply unacceptable for a such a hotel. Delays can happen, but the repeated inaccurate updates, lack of proactive communication, and ultimately receiving a different room than what was booked made the experience very disappointing. For a hotel at this level, I expected a much higher standard of service and professionalism. read more

I highly recommend this hotel. We were able to arrange a car pick up from the airport. They transport for free anywhere within 2 miles. They have a cocktail hour and you get a free coffee from the coffee place next door. Overall the Crawford staff were kind and check in was quick. The hotel room was spacious, clean and well designed. read more

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We had a wonderful experience at the Crawford. Theyre built inside the train station in Denver, and they've recently went through a remodel so the rooms and accommodations are even better than our first stay. They started our visit with an email beforehand asking us if we needed anything. Gracie was excellent to speak with and made sure we were taken care of ahead of our stay. We also spoke with Blake and he made sure our humidifer was in the room. During our stay, we spoke with Cole and Auberry who were super accommodating as well. Cole helped give us local recommendations and arranged for our local concierge transportation. He definitely made us feel at home. We loved the lobby music and happy hour cocktail. The room was beautiful, and very comfortable. The beds and bathroom were both very clean and we felt like we were at a 5 Star the entire time. Their restaurant downstairs was super good and worth a try. They have a fun atmosphere and almost anything you choose is a safe bet. We look forward to our next stay! read more

I was visiting with my 2 yr old and the hotel was late with check in and they had to give us a different darker more cavernous setup. Next I would have to highlight the lack of in room snacking options and the very expensive and especially average in room dining served in plastic to go containers. Thank You for taking hot soup and placing it in plastic so it can bond with the plastic container so we can add additional plastic particles to our bodies when we consume hot food....awesome. The late and great Dana Crawford would probably roll over in her grave! Finally, I would say the staff called my phone repeatedly when my toddler was falling asleep even though I had a do not disturb hanging on my door. Overrated and overpriced. read more

When I was planning my trip to Denver, Crawford seemed like an ideal fit. What better place to stay, for a transit enthusiast, than a train station converted into a hotel. Well, I'm happy to say the experience lived up to my expectations. First, it was a joy taking the train from the airport, door to door to the hotel. Check-in was a breeze. We chose the loft room and I was happy with the selection. While I guess there are technically 'nicer' rooms at the hotel, the loft style was large and quiet (although you would hear the train bells from time to time.) It has a king bed, a nice skylight in the bathroom, and other standard amenities. Speaking of which, the resort fee here actually gets you stuff! Daily, you can take advantage of a small cup of coffee from the on-site Pigtrain coffee, a beer at the Terminal bar, a scoop ice cream from the creamery, and a few other things we didn't take advantage of (such as transportation within a 2 mile radius of the hotel.) Part of the reason we didn't use the latter is because it was so easy to get around, having many buses and light rails all at the Union Station hub. While the frequency of transit in Denver does leave something to be desired, the routes were generally convenient and daily transportation costs max out at $6. Would definitely stay here again if I returned to Denver. read more

The Crawford Hotel - Get your free daily ice cream scoop! - Hotels Near Me - Denver, Colorado

I cannot recommend this hotel enough. Every person we encountered during our stay was incredibly kind and helpful. From free wine to water to recommendations and super helpful info and guidance. We really haven't had an experience this positive with our many years of traveling. We'll stay here every time we travel to Denver from here on out. Union station and the location are just added bonuses! If I could give more than 5 stars I would! read more

My husband and I stayed at The Crawford and were blown away! The room was gorgeous (two story glass wall and ceiling, very quiet, comfortable beds, spacious bathrooms) and every single person we interacted with was so helpful and kind. I also loved how we could use our hotel credit at a variety of different vendors and got free perks like ice cream and coffee. I would never come to Denver and *not* stay here. read more

Great location in Lodo. Booked via AMEX so got a great hotel credit for valet (over $50 a day). Took a red eye and left my bags early (9am and was told I would get a call when the room was ready). Booked a basic queen room so was expecting this (AMEX allows for upgrades if available). Was out all day but tired and around 3:30PM went to check to see if the room was ready. It was and I was a little upset I didn't get a call and had to check in. Upgrade was large, top floor, 2 bathrooms and great view of Wynkoop street. Worth the wait? I was tired and didn't care about a massive room for myself. Staff was nice over all, valet was helpful as well. Would recommend for those coming from out of town to stay here. read more

Bottom Line: Comfortable room and excellent location inside Denver's Union Station. My husband and I stayed at The Crawford Hotel for three nights in early October and we really enjoyed our stay. We chose The Crawford Hotel because I like history, architecture and trains. We also both like funky, boutique style hotels in historic buildings. The Crawford Hotel squarely met all of that criteria and was in a very convenient location. We enjoyed being within walking distance to lots of restaurants and shops. Also, there were several restaurants, shops and eateries within Denver Union Station that we enjoyed too. When departing Denver it was easy to jump on the A-line light rail train to the airport. Since we would be there for three nights and celebrating our anniversary we wanted a bigger room so we booked a LoDo Suite through USAA's Travel Rewards service. Ultimately, a LoDo Suite was not available for our stay but Jane was able to book us in a very comparable suite which we immensely enjoyed. Kudos to Jane! We appreciated the unique features of the room - vaulted and angled ceilings, changes in elevation (stairs) in the room, and the building's original beams making a welcome appearance. Our suite had a large entrance area, comfortable living room, King sized bed and very large bathroom. We liked that the TV flawlessly swiveled from the living room to the bedroom. It was a very comfortable room. The hotel charges an amenity fee that I believe was $25 a day. The amenity fee includes a daily scoop of ice cream per guest at Milkbox Ice Creamery, daily coffee at PigTrain, a Tesla car service within a 2 mile radius Thursday through Monday, in room internet, priority seating at Snooze and some other things that we didn't take advantage of. In general I am not a big fan of amenity or resort fees but for once I actually feel like I got some value out of what was included so it didn't really ruffle my feathers this time. What cemented our stay at The Crawford Hotel being a five-star experience was the incredible customer service and personal attention we received from Jane. I stay in hotels frequently and I can't recall when I came across someone in the hospitality industry as personable, helpful, organized and engaged as Jane. She's a gem! read more

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I love this hotel! Great location for dining and theatre. Katie and Auberry were so helpful with check-in. They are awesome. The valet was also friendly and kind. Union Station is under construction and the hotel is next to be updated. It isn't impacting operations at all, and we had a wonderful stay. A heads up that the Pullman rooms are tiny so book a regular room or suite is my recommendation. Breakfast at Snooze is the best. Tavernetta for dinner. The history of this hotel is wonderful. Holidays here are also very festive and fun. I stay here when going to Performing Arts, Ellie Caulkins, and Buell. It's in a prime location. read more

The Crawford Hotel - Huge rooms and cozy beds! - Hotels Near Me - Denver, Colorado

I've worked in the hotel industry and have stayed in some of the most prestigious hotels in the world, so I know that every single thing about this hotel is world class and exceptional on every level. All of the staff are truly dedicated customer service professionals and are skilled at making sure that everything perfect for their guests. When we arrived we were warmly welcomed by the Front Desk Manager Auberry and Front Desk Agent Katy. Auberry explained all of the aspects of our experience and explained the history of the hotel as she escorted us to the elevator that would take us to our unbelievably stunning room where a thoughtful card and an amenity awaited me. It was a challenge to get out of the most comfortable bed I've ever slept in, the shower was outrageously awesome and everything else about the room was stellar as well. The hotel is housed in the city's historic railway station and is essentially a travel hub for Denver. It's without any doubt one of the greatest hotels we've ever had the privilege of staying at, and it's certainly one of the best parts of our short trip to Denver which offers a unique and exciting travel buzz. Thanks to everyone for making our time with you so memorable including the sweet and attentive Grace who is also part of a truly incredible team who are all committed to making everything possible for everyone. We're looking forward to our next visit. read more

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A really pretty hotel located at Union Station. My company had sales meetings here for two days and the location could not be better. Fly into DEN, take a 25 min. train to Union Station downtown and take 10 steps to the hotel. Why 2 stars? Two days in a row with ice cold showers. Said they had issues with the boiler. Mistakes happen, but not two days in a row. I'm cool with not making up the room after one night, but my shampoo bottle was empty and I ran out of coffee. Not cool! read more

The Crawford Hotel - Nice in room display. - Hotels Near Me - Denver, Colorado

The theory of staying in a beautiful old train station hotel in the heart of everything smacks up against the reality of working Amtrak station that is also a construction site. You check in directly next to the train stations public rest room. So enjoy the smell while you check in. Okay, this part is an update. I posted a meaner version of this last night with a 1 star review. Within an hour of my angry post, a front desk manager reached out to me and apologized for everything, offered us wine and wanted to know if there was anything they could do to make it up, and that counts a lot. And to be completely fair, once we checked in and got to our room the hotel was pretty cool. Rooms are unique and comfortable and you can look down over the station from the hall. If it wasn't a construction site it would be a higher review, but that check in is rough... read more

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Ok - wow! Booked here for a couple of reasons: close to Denver's light rail and within walking distance to Coors Field - the real purpose of our trip. Jumped on the train at the airport and got off here. With the construction happening at Union Station it was little difficult to navigate to the front desk. But once we did we were escorted to the elevators. Up to the floor and into a hallway that belies what's on the other side of room doors. Our room was huge, bottle of wine waiting for us. Small sitting area, huge sleeping area. The bathroom could have been another room. The shower was double the size of most home showers, separate large tub. It's complete with a pair of robes. I liked the exposed beams and view of the street. Window is small, a remnant of the buildings original purpose. Price was about average for the quality of room. Everything is pretty much within walking distance. This one was a good choice. read more

The Crawford Hotel - Hallway - Hotels Near Me - Denver, Colorado

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I was completely speechless when we first arrived. The train station/restaurant/hotel is absolutely stunning. I loved walking in and seeing all the restored details. The check team could not have been nicer especially since we arrived well before our checkin time allowed. I LOVE that I can text with the front desk about restaurant ides, room service, Lyft requests (free within 2 miles) and anything else we had a question about during our stay. Absolutely lovely and when we visit again we will 100% be staying here. read more

The hotel is beautiful and the staff is amazing. The location is great and very walkable. The inside is modern and unique. We definitely enjoyed our stay. The room was spacious and clean. The amenities are a great plus! Only issue was the sketchy people. Keep in mind the location is in the train station so at night make sure to be aware. There are officers within the train station however homeless do make it inside certain hotel areas so it's important to keep your eyes open. read more

The Crawford Hotel - Hotels Near Me - Denver, Colorado

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The Crawford is a beautiful hotel in a historic building. We stayed a night in their Pullman rooms on the second floor. The art-deco room is elegant and very comfortable. The rich light and dark wood furniture and accents transports you the luxurious golden times of train travel. The bathroom is appointed with light marble tile. If you have a creative mind, lay on the comfy bed and imagine that this first class Pullman car is whisking you to your final destination. Upon check-in, you receive a complimentary beer and the Terminal bar. The next morning, you get a cup of coffee at the Pig Train cafe downstairs. The Union Station location is convenient to everything. Our room was on the second floor right above the train platform. The room was well insulated from outside noise. The in-room small fridge, Nespresso machine, and high-quality notions made our stay more enjoyable. The train and travel theme of the hotel created a wonderful first class experience. The Crawford is now one of my favorite hotels. read more

The Crawford Hotel - An amazing train-themed hotel experience. - Hotels Near Me - Denver, Colorado

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The Crawford was fabulous! With high ceilings, room decor, and all the amenities, this upscale hotel is everything you dreamed it should be; in addition, there are great dining choices available. It was a delight to see how they incorporated this hotel into a train station. read more

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I booked this hotel through my American Express, platinum card and it is rated as a 4+ star hotel. The room was like a dungeon as we were put at the very end of the hallway and for the amount we paid, we should've at least been able to get a full size ironing board. Here are a few pictures of what I had to do to try to iron clothes. The curtains are so high we were not able to open or close them so the room was extremely dark. I ordered room service for breakfast at 9 AM thinking I was not going to leave until 11am. By 10 AM I called down and told them that I still had not had my breakfast delivered and they said they would make sure it was sent right up, they finally showed up at 10:30 am and delivered a completely wrong order that I was not able to eat. I was told it was because the restaurant was backed up. I told them I understand it may be backed up, but I should have been told that from the very beginning as I would've made sure I did not order room service and made other arrangements. read more

The Crawford Hotel - Ridiculously high curtains, the top of the brick wall border is 5'4" - Hotels Near Me - Denver, Colorado

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We stayed here back in August since we were in town to go to a Rockies game. The Crawford Hotel is only a few blocks from the ballpark, so it's an ideal place to stay to see a game. The hotel is within Union train station itself and there's valet out front, but I would highly recommend avoiding the valet as it took absolutely forever due to get our car due to short staffing. Our room was small, but nice overall, and the bed was very comfortable. The shower was also fantastic and I love whenever there's a rain shower. The room was surprisingly quiet despite being in the train station and it was a nice place to stay overall! There's a few perks to staying here as well. You can rent a Tesla to travel around the city, get a free pint from the Terminal Bar, get free coffee, and get free ice cream. Enjoy the perks! read more

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This place is a gem. The customer service is exceptional. Truly the best experience I've ever had at a hotel. The lobby and rooms are beautiful. Still has a great historic feel with modern updates. read more

The accommodations at the Crawford hotel are very nice. The staff needs improvement on Customer Service. I would not return due to the plethora of taxes and fees and parking which accounted for about 33% of the overall bill. The location is good, but don't plan on spending much time inside this train station as there are a lot of sketchy people about. Security was good, however. But not what I expected. Valet parking works very well and the attendants were great, but it's a bit of a walk from the sidewalk into the hotel that I was not expecting at this price point. $$$$ read more

You've never stayed at a hotel with a better shower head. The pressure and coverage of the water is incredible. I'd come back just to take a shower. 5 star shower. read more

Couldn't cancel and get refund. Be careful to look at non-refundable deposit. Lost 391.00.

You had me at "complimentary Lyfts." But seriously. In addition to the free rides, the daily happy hours, free ice cream, and complimentary coffee were a nice touch. The rooms are gorgeous, the beds are comfy, and the pillows are more than decent. Who could ask for anything more? I would never pay rack rate (too high), but if you can get a night at an affordable price, I'd say do it! read more

We stayed at the Crawford Hotel for five nights as a part of a Colorado tour/vacation. The hotel is located in the Denver Union Station along with coffee shops, restaurants, and lounges. The station alone is beautifully restored and maintained. The restaurants were all amazing. The room was tastefully decorated and very clean. Floors are all secure with keycard access only. Staff were all polite and helpful. Rooms are all outfitted with a smart tablet that allows you to order valet, concierge, and order food within Union Station. The hotel also offers a little Polaroid camera for use in Denver. The shower is killer. Big huge rain shower and large bathrooms. Check out the Coopers lounge as well for excellent cocktails and if you're looking for brunch head over to Snooze. Lattes were well made at Pigtrain. The cons were the Covid restrictions that prevent staff from entering room. So that means no room cleaning and everything has to be called to concierge. All in all it was an excellent stay. read more

The Crawford Hotel - Hotels Near Me - Denver, Colorado

No hot water 2 mornings in a row Seriously- management needs an overhaul in actuality running a hotel operation read more

My husband and I really enjoyed our stay here before we boarded the Zephyr the next morning. Boarding the train was a super easy walk from the hotel, much of it covered. As it sits within Union Station, we liked how it surrounds the terminal and is bustling with travelers and urban diners alike. There was many choices for restaurants nearby. The rooms have historical elements and the interior designer did an excellent job fusing historical- with modern touches. It's pricey--if not for the room fee itself but the taxes are really something. Our rate was $269 per night but $341 after all the taxes were added. We had an oversized bathroom with a fantastic luxury shower. The short staircase in our room was cool but it could have used some lights (on the floor perhaps) for nighttime bathroom visits. read more

The Crawford Hotel - Hotels Near Me - Denver, Colorado

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We had a staycation at The Crawford this week. Nicholas was the front desk attendant and what an AMAZING first impression. He was fun, informative, and very attentive. I have twins and he provided a room with a wonderful view that they loved. So much so, we are planning our next trip to The Crawford. In addition, because of the nice accommodations, great service, and transportation to/from the airport, my husband is thinking about planning his next team meeting at your hotel. Thank you for your wonderful service! REQUEST: Please submit this comment to management so they can thank Nicholas read more

The Crawford Hotel - Hotel Lobby - Hotels Near Me - Denver, Colorado

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I was stoked to stay here! We were traveling with our pup and I called three times prior to arrival to confirm our dog was included on the reservation & the room would be ready for her. Apart of the dog fee, the hotel was supposed to provide a decent list of amenities for our dog & that alone was a huge part of why we decided to splurge at this dog friendly hotel. We had flight delays and landed late at night. Check in was prompt, and we headed up to our room. To be greeted by.....none of the dog amenities we were expecting. So I called the front desk and they said they had no record of the dog or request. And that they couldn't access the items until the morning. Upset was an understatement, since I tried to make this stay for my dog seamless, comfortable and enjoyable. When we checked in, none of the amenities that needed to be requested a day prior was communicated to us. So we thought we could snag breakfast in the station and join the express check-in (a perk of staying at this location). That amenity was not offered to us because we didn't communicate the day prior. All in all the room was fabulous but if you're traveling with a dog or plan on utilizing the amenities. I'd look else where. read more

The Crawford Hotel - Hotels Near Me - Denver, Colorado