I visited the Monaco for an industry lunch and learn event. I have never been to this hotel before but it fitted what we were looking at for this event. The space had good audio, enough space for up to around 30-45 people, and the staff were very attentive. The food provided was mediocre but I don't really expect much from hotel conference room type food. I have never stayed a night at the Monaco but it seemed like a decent enough hotel in the heart of downtown. They also have free bikes to rent which is really cool. If you are visiting Denver, I would definitely take advantage of that and head over to the Platte River and take in what Denver has to offer. read more

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I stayed here on September 13, 2026 for a couple of nights. This was my first time visiting Denver so I picked this hotel based off of reviews. The reviews raved about a quaint little boutique hotel in the downtown area. The pros: the room appeared to be clean, the bed was comfortable and the hotel was surprisingly quiet for the most part. (Not including the trash truck in the alleyway outside our window at 7am) The cons: The hotel looked nothing like the photos. I was told they apparently had a small fire in the main lobby a few weeks before. The entire lobby had large white sheets covering half of the lobby and bicycles everywhere for patrons to use. The "living room" was also under construction and was anything but inviting. Hotel staff was unpleasant to deal with during check-in. The shower in our room was disgusting. The floor had several cracks and was covered in stains. The bathroom door required both hands to forcibly open and close the door. The outlets nearest the bed were both on lampshades with usb connections and unable to accept usb-c adapters. The desk had two outlets and beneath the desk was a mess of plugs attached to one over used outlet. On checkout, the staff was even rudder then check-in, if that was even possible. They also charged an additional $30 a night for use of "amenities" even though the entire lobby and "living room" were in shambles. Total joke of a hotel. Never again. read more

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Stayed at the Kimpton Hotel Monaco Denver for a long weekend with a friend and had a good experience. We stayed for three nights, and booked with a third party site, and it cost about $355 per night with tax. The hotel is located downtown and not far from Union Station, which made getting in from the airport via train very easy. From there, we were also able to catch a bus to Boulder for a day trip without any hassle. The hotel is within walking distance (about 10-15 minutes) of most downtown attractions, including bars, restaurants, and Coors Field. Anything farther was just a short car ride away. The rooms were spacious and well- designed, contemporary but still comfortable. The bed was very comfortable, and the bathroom was large. We also checked out the gym during our stay, which was bigger than expected and had a good mix of cardio machines and free weights. We did not end up dining at the hotel restaurant, but we did enjoy the Kimpton happy hour around 5pm, which was a nice perk and a fun way to unwind before heading out for the evening. Overall, a great option if you are staying in Denver, would recommend. read more

Kimpton Hotel Monaco Denver - Hotels Near Me - Denver, Colorado

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Beautiful hotel but I wouldn't recommend catering services for one of their private dining rooms. Food was prepared by Panzano, the restaurant on the main floor, but the quality and experience is completely different. Our large party dined in the main restaurant and I hosted another private party in one of the hotel's private wine cellar rooms. The menu was the same, but the taste was not. read more

Kimpton Hotel Monaco Denver - Hotels Near Me - Denver, Colorado

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The Kimpton Hotel Monaco is well situated in downtown Denver close to the main arteries on 16 and 17th Streets. I booked three rooms for the family last minute bookings. The hotel was full. So we had to wait 45 minutes to check in after 4pm which was not cool. Hannah tried to be as helpful as she could be. But the place was a real casino and it was not royal. Valet parking is at $63 per day, so fairly pricey. The Wi-Fi is not working - super slow on the download as they had network problems for the entire two days of our stay. Since we book with Amex we had the $100 per room credit which is a great perk that we used for our dinner at their Italian restaurant. They changed us in a larger room as soon as they could and we do appreciate the attention. So overall a good experience with some minuses. read more

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Stopped here on the way to the ski resorts and had a great time. Just 2 blocks from the 16th st pedestrian mall with lots of restaurant options. Joaquin at the front desk gave us a warm welcome and was very helpful. They offer complimentary wine tasting 4-6 PM and whiskey/Amaro from 8-10 in their cozy lobby with a fire place. Only downside was the main elevator was being serviced so had to use the service elevator, but luckily it wasn't too busy. You can pay for valet parking or self park at nearby garages. read more

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Really nice hotel just off 16th street, great location for seeing downtown Denver. Room was nice, but the room was a little small.

Kimpton is probably my favorite hotel chain: they're usually interesting historic buildings and have actually good on site restaurants. This one lives up to that expectation with the Art Deco feel. We only stayed for one night, but all service was outstanding, the room was spacious and comfortable, and surprisingly quiet even though we were closer to the elevator than I prefer. Nice location for Denver visitors, a block off 16th Street. I'm never excited to pay an amenity fee, but it's not surprising at a hotel like this...the nightcap is a nice touch for it, and they aren't stingy. read more

Tough to go higher than a 3, especially when half the day the elevators wasn't working and we had to walk all the way up to the 14th floor. Also when parking is $55 a night. Also when we were sent to the room without a list of amenities, so we missed a few nights of cocktail/snack hour. There are some positive caveats; I like the location of the hotel off the freeway, nearby fast food and other restaurants nearby, and cheaper parking option across the street. In the mornings, they have coffee/tea and in the evening they have wine/beer social hour. And they put that thing away as soon as it hits 6pm. But the rooms were clean, AC worked great, and since the rooms did not have a lot of other items other than overpriced snacks/drinks, you can call the front desk if they're there if you need other helpful items since they don't automatically have it in your room. read more

I have stayed at many IHG properties to earn Diamond status. This is by far the worst and most exp property I have stayed at to date. My husband and I are full-time caregivers to a bed ridden parent along with our full time careers. So we decided to spurge and stay at a lux boutique style hotel. I think we paid around $300 a night after trading in some points. Regular price for our king executive suite was around $4-450 per night. When checking in it was pointed out that I had used points for the stay. But in a manner like I had my room comped. Or something. Made me feel less than. Blake could have been nicer. We walked into our room. It was very spacious and nicely appointed. But it was hot and muggy. The a/c was off. So. I turned it on. After 2-3 hours, the room was still pretty warm. So I texted the front desk to ask for two fans. One for each large room. They said no problem and that they would let engineering know. Housekeeping brought up a small desk fan. That would just have to do. We received a note from the engineer that the units are old, they need replaced, nothing they could do. Even if we moved to another room. Probably would not be better. So we stayed. See attached photo of note. The pillows go completely flat when you lay on them. Even stacked up. The mattress is worn out. Gets thin when you lay on it and you can feel the springs. There is also black mold in the bathroom. Not sure why that hasn't just been bleached and cleaned. problem solved. The bathroom linens were frayed and thin. The elevators also went out while we were there for the last two days. There was a service elevator where you had to walk through the staff areas of a restaurant to get to it. Very weird. The signs telling us about this issue were worn so it must happen regularly. I don't understand how a hotel brand such aa this let's it hotel become so run down. I have stayed at $80-90 a night hotels that were better. I did reply to a text message from Hannah asking to rate my stay to that point. I said 3. She asked me to explain my review. I provided all this feedback minus the black mold. Forgot to include it. Zero response. 99% of the time we stay at Holiday Inn Express and Suites. Great hotel. Nice linens. Pillows. Best mattress. How can a company like IHG operate a lower scale brand so much better than a much higher brand hotel like Kimpton. So sad. I will not stay at this brand hotel again. read more

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The Hotel Monaco in Denver unfortunately has seen better days. Worn and old carpets throughout hotel hallways and rooms, dingy showers, poor water pressure, loose faucet fixtures and a staff so young and inexperienced you're likely to find more helpful customer service in a low budget motel. The adjoining restaurant, Panzano is a complete disaster. Food is ok, however, many of the staff lack professionalism and far better choices can be found on surrounding streets. The hotel bar is also lacking, be advised they close on weekdays around 9pm. Never will I choose this hotel again when staying in Denver, I suggest you look elsewhere as well. Lastly, don't waste your time on valet parking at $65 daily, many garages within a short walk can be had for $20 daily with in/out privledges. read more

Disclaimer- have not stayed here yet. However, booked this hotel for a friend's birthday and we could not be more pleased with Nate! He gave us great recommendations when we told him some places we had already booked but needed some suggestions on additional fun spots. One upscale and one chill. We can't wait to try them both! After looking at the websites, both appear to be exactly what we want. I'll update my review after our stay but the service so far has been top notch so far. Thank you, Nate. :) read more

To start off self parking is a joke... you have to park in hotel next doors lot... you have to usee there elevator to get up to the floors but when you park you have to use the Stairs to get out as your room key does not work... you also have to pay each day by phone... I booked the executive suite.... the ac hardly worked we sweated each day and had stat set at 67. The roo.s has a musty smell... the door handles where falling off. The wall paper was dealing everywhere. If you use an electrical outlet it falls out of the wall exposing wires.... noise from outside on street is loud all night... Not a pleasant stay at all.... read more

Stayed here for a conference and truly the staff made the experience. Extremely kind and accommodating. If not for that, I think I would've had more to say but, they can only do so much. Loved the wine happy hour daily, coffee/tea bar in the morning, and the late night cap. Definitely a hipster like hotel, nice lobby, but what I noticed was a weird smell. I noticed the same in my actual room- reminded me a bit of a dirty diaper. I sprayed Lysol and even asked for air freshener which they kindly provided but, it never really went away. The elevators were down, so you had to go through the hotel restaurant, pass the hostess desk to the service elevator to get to your room. Kind of a bummer considering this is NOT a cheap hotel. I had higher expectations for a Kimpton hotel accommodations wise but, the staff is top tier. A nice renovation would make this hotel. read more

Kimpton Hotel Monaco Denver - King room - Hotels Near Me - Denver, Colorado

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We stayed here after booking a Red Rocks concert package. This hotel is super nice. We were early and were able to drop our bags off. They texted when our room was ready before official check in time. There's a coffee and tea hour and some other things that are nice perks. Everyone was really friendly. We interacted with Drake the most, and we are big fans. We also left our backpacks here after check out so we could explore before walking to Union Station to head to the airport. I loved the bath products. read more

I'm surprised this has 4 stars tbh. Came here for a board meeting so I thought it was going to be nice. That, and the price $570 for 2 nights. When you walk in through the automatic doors you can see bowls set out for dogs bc the hotel is pet friendly. But it smells like feces in that area and throughout the lobby. I brought it up during check in and the front desk teen blamed it on roadwork outside. But it did not smell at all when we pulled up for valet. (Valet was funny too--was like "well get out of your car what are you waiting for" type vibes. $20-80 for overnight. Paid $20 for 15 minutes tops. This is because we ended up seeing the room and going back down to request a refund to stay somewhere else. Ripped carpet, chipping paint, worn down furniture. There is a downtown Denver Hyatt that was cheaper $460 and much better quality. read more

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Though conveniently located, the hotel is tired and old from the worn linens and carpets to the frayed towels. The entire building needs renovation. The lobby and gym do not look as advertised. There is a resort, wireless internet (free in public areas), and parking fee. If there was a spa as advertised, it was not to be found. The attached restaurant has a limited menu but friendly staff. There are finer establishment in the same area. read more

Great hotel, service, staff, and restaurant. Came for the night and was immediately greeted by the valet. They helped with all my bags, took the car, and helped me into the hotel. Front desk was ready for my arrival and got me into my room quickly. The massive windows and super HIGH ceilings made the room feel grand! Loved it! At the end of the night I hung my room service order on the door for the next morning. The food did arrive a little unexpected. It was in bags and not on a cart like most hotels do. Either way, the food was still good and as ordered. It also arrived on time. Gym was kinda lame. Bunch of cardio machines. Heaviest dumbbell was 35lbs. read more

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We had a great stay, the lobby is warm and inviting with a fire and cozy seating. They offer nice extras like daily coffee bar in the morning, wine hour at 5p and a whiskey nightcap at 8p. The rooms were modern and clean. The staff was very friendly. read more

Pros: quick checkin, lobby restaurant is amazing, nice modern room decor, great selection of items for sale at the front desk (drinks, snacks etc). Cons: expensive overnight parking and an overwhelming smell in the lobby (is it pee? Is it cats? Is it "old building"?) read more

I'm only giving a two star for the actual room (which is why I chose this hotel because kimptons are usually nice and clean). I had to get a quick room due to a friend being delayed. I booked the hotel on hotel tonight, which was a mistake. I was bummed because I was supposed to be in the mountains already. I got up to the front desk and she asked for my name and res number. I told her I just booked on hotel tonight and her energy went cold. She said that she would have to create this reservation and that it would take time. She was pissed. She was clanging her keyboard and slamming things all over. After about 15 min, she was able to check me in. I have no idea what type of backward process they have, but it was pretty inconvenient. She tried to give me a half baked apology when I told her I didn't want to be there either. She had given me a sheet of information about the hotel. The next morning I called for room service at 745 and they weren't answering. It said on the sheet that they were open at 7 am. I called the front desk and they said maybe they will get there at 8. They did not. What a scrappy hotel experience. read more

The hotel is great. The stay was rough ... no heat in the first room. But, it is the way the front desk and restaurant were that made the stay, frankly, disgusting. Anti-gay attitude from the black guy with the colored dread-locks (front desk) combined by the apathetic attitude of the restaurant waiter ... disgusting! There are far better hotels in Denver and the surrounds!!! read more

I thought I was doing us all a favor by going for a Kimpton hotel during my girl getaway in Denver but I was wrong. A busted water pipe and damage to the floors above us several days ago - and we were not informed via email or anything about it. We walked into the damage and a ill informed letter (see photo) with not any concessions or transparency that we should probably find another place to stay. Instead we were all in a version of Get Out where all the staff acted like nothing was wrong and they would stay there if they could- but they didn't and don't want to. I am quite sure I was exposed to mold and bacteria of which did not help that I also got sick with a respiratory infection after staying here and coming home within three days. This was a bad show all around and the happy hour could not help. I don't know what conditions the others are used to that were staying in this hotel, but hunny that is not how I roll. And I will make sure never to roll the dice at a Kimpton Monaco again! read more

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I've stayed in Kimpton hotels before and they've always exceeded my expectations. Thought I'd be in for a nice stay at the Kimpton Monaco but I was wrong. As other reviews have claimed, the lobby does indeed smell like sewage. 3 out of the 4 elevators are still not working. The hallway leading to my room had peeling wallpaper with no baseboards. And solo women beware, the door in your hotel room has no physical latching lock. So yes, people with a key can come in with no secondary lock in place... and they did! Bright and early, housecleaning barged on in. Also worth noting, the bathroom was not clean. Mold could be found in the shower's tile grout and it was evident the toilet was not cleaned. Really regret spending my weekend away at this decaying hotel. read more

Kimpton Hotel Monaco Denver - Dilapidated hotel - Hotels Near Me - Denver, Colorado

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We checked in on October 9 a Thursday, $65 to park per night. We walked around the local shops. Had a great time. Go into finally sit down cause we're tired in the hotel that we paid over $1000 for. Hoping to just relax before we have to check in at three when the whole lobby is taken over by tour guide guides selling tour rides. They are able to just get up and turn off the fireplace when everybody else is enjoying it. Finally checking into our room and no joke. It's the smallest room on the second floor. It's like they put you in a closet no bigger than a 10 x 20 space, not including the bathroom. The room was at 71°. It was actually warmer outside in the hallway. It started raining the third night still couldn't fix the thermostat to the point. I had to use a blow dryer to try to keep warm we called they sent over the handyman who couldn't even maneuver his ladder because the room was so tiny and here I was telling him that we were sorry.. They charge you a $300 fee for incidentals. Of course they'll give that back to you if you don't buy anything just for breakfast it was $89 for a fruit that was not fresh for French toast that didn't look like they used an egg dip and breakfast you could've bought from Denny's... they don't have a big choice of a dinner menu. Drinks that are watered down unless you're actually getting it from a wine bottle... the handyman finally said we're just gonna have to shut the whole system off. You won't be able to get heat or air and if you want air you'll have to bump it down to 61° or we'll have to move you at 9:30 PM. The lady saw the note in the computer when we were checking out and never even bothered to say how was your visit? Usually, they will say that when they're not guilty of doing something wrong... I'm sure she just wanted to avoid the whole conversation but thank you for social media and putting reviews. I was able to do that here. It's pretty sad that you spend so much money to take a vacation and when you leave was it really a vacation? If you decide to stay here, please don't go through a third-party when reserving your room because you will get the room that we did and it's sad that if you're going to have a website where people can try to get the best deal for their buck you would be able which I know they can take separate units off the website so you should never try to put somebody in a 10 x 15 closet and expect them to have a pleasant experience.., and then after spending $65 a night to park in the garage inconvenience because you have to go to the hotel next door to get through the garage, they have this humongous bus and trailer parked there for two nights. Nobody else can park there. What did they get charged? Just in case they want to do the right thing a room number was 2/32 floor from 10/9 to 10/12/2025 read more

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Jess and Lyle were very welcoming. This is my second stay in the past few years. The Monaco is the more reasonable sibling to The Kimpton Born. I've stayed at both and they both are unique. The lobby here is luxurious and well appointed. Enjoy wine hour from 5-6 and a night cap from 8-10. A nice treat for guests. Rooms have high ceilings and tall windows. Plenty of room to spread out. Not sure if they have soaking tubs, but the walk in showers are lovely. Great water pressure. Beds are comfortable. HVAC works great and rooms are clean. They offer valet parking only, but you will find many affordable parking garages nearby. read more

Kimpton Hotel Monaco Denver - Beautiful lobby - Hotels Near Me - Denver, Colorado

Chris or Kris (an older female with grey hair; (who knows how you spell it) at 0215 on 22FEB2026 after we were out having dinner and drinks. My partner called from the room asking for late check out since the AMEX Hotel Rewards offers/gives you late checkout after 2pm/1400.... Says she can only give checkout till 1200/1200 HRS. I went down to ask In person, I walked up to the counter, at PAST 2AM.... Nobody else there... waits she's scrolling in her phone.... Continues scrolling while I'm standing there. Maybe 3-5 seconds but still does so... looks up, I initiate conversation. Ask about late check out past 2pm since we are AMEX Hotel Rewards Members, but still says I can do until 12(noon), and says that we can ask the morning crew/personnel/staff. I ask who's on shift, she gives me the name "Drake" . I ask, "who is the manager". She says she doesn't know; flips through a couple sheets of paper. I ask for her name as I'm walking away, and she says Chris/Kris after looking back up from her phone at the counter. Honestly a terrible experience here using the AMEX Hotel Rewards opportunity as our first use.... She was rude, had zero effort to providing a positive customer experience.... Didn't ask for our room number after I mentioned being AMEX Rewards Members to verify if we were authorized that option (even though it explicitly states that in the rewards opportunity) She chose this job, and should care about doing the very best representing the company regardless if it's 11am or 2am.... She clearly doesn't care about going above and beyond for her customers. Fire her, and hire someone who wants to take care of others that chooses the job. read more

Was in town for a work meeting and decided to add the Kimpton Denver to my collection of Kimpton hotel stays. This one was mediocre, particularly for the price and experience. Like all Kimptons, the atmosphere was great with unique furniture and decor. The bed was comfortable, there were several pillow options, and the room was spacious. I have to assume they were significantly understaffed during my visit because I had to wait up to 30+ minutes multiple times at the front desk for checkin, a replacement room key, and to pick up food deliveries. The front desk prioritized the customers for their free whiskey tasting over those of us in line trying to check in, etc. which was a little frustrating. I suppose if I was on the whiskey tasting end of it, I would have been equally frustrated by having to wait for my free tasting. There's probably no winning if you're short staffed. All that to say, at over $600/night, it's pretty unacceptable in either direction. Overall, this kimpton wasn't worth the kimpton price to me. I'll pass on this one in the future. read more

Pleasant experience! Conveniently located hotel with an excellent restaurant attached (Panzano) with friendly service staff. Conveniently located near 16th street free bus shuttles and Union station. Breezy check-in and comfortable room. read more

We were originally excited to get here. As far as the service, it seemed like the girl at the front desk was new and didn't know how to separate the incidental charges onto a separate card. So, they charged us twice, then said the reversal would drop off the next day (when in reality it took 3-5 days). On top of that, they weren't very nice or friendly. We had asked for a new set of towels, hours later we never got them. And had to ask again. As far as the room, it was disappointing for the price. From the paint chips, to no coffee or tea maker, to the view... As you can see in the pictures, there's no way it was worth a $350-400/night hotel ($200 maybe). But we took a chance cause of the other reviewers, except for us, it didn't pay off. What WAS nice about it? It was SUPER quiet. The blackout curtains were great. And the soap, shampoo, and body cream were great. read more

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I have stayed at many of the Kimpton locations. This one does not live to the expectations of the Kimpton Brand. First my room wasn't ready at check in. It wasn't ready until 4:30 when I arrived at 2. Then the chrome cast system is down (this has been common at other locations). This is the Internet speed of their Wi-Fi. The front desk said they have to put in a request so I'm not even sure if the Wi-Fi will be fixed during my stay. This hotel chain is normally very nice. But it is so disappointing that basic features don't work. Not to mention the light bulbs don't work in all the fixtures. I'm definitely not eager to come back to this location and I would never recommend it to anybody. They charge way too much to have so many issues with their hotel The front desk guy assured me the internet was fixed. Since he told me this last night he internet is even worse. No signal at all now Now the TV will not even give me regular channels. So the Chromecast did not work and the TV cable did not work. read more

Kimpton Hotel Monaco Denver - Internet speed - Hotels Near Me - Denver, Colorado

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We stayed at this hotel over Labor Day weekend. My mom booked the hotel. She has status with IHG and the total was about $375/night. Unfortunately, this hotel is a victim of Covid. They were extremely short staffed for the entirety of our stay. The valet only had one attendant working the entire time we had to wait about 20 minutes for our vehicle. We felt really sorry for the one gentleman working. The paint was peeling on the ceiling above the shower and my mom pulled the shower handle out of the wall while she was showering on the first night. The hotel probably fix the issue, but for the price point the service was just not what it should've been. The windows looking out of the room were extremely dirty and overall we were quite disappointed with our stay. The hotel has a great location, but again, for the price it just does not fit the bill. If this hotel wants to get better reviews, it needs to lower the price or improve the service and fix some of the cosmetic issues with the hotel. We will not be staying here again. read more

Kimpton Hotel Monaco Denver - Paint peeling - Hotels Near Me - Denver, Colorado

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Perfect for business travel. Staff was very accommodating and the rooms were clean. Location in the city was also convenient read more

Booked for the location, and, was pleasantly surprised, despite the spotty reviews. We paid around $230/night, which I felt was very reasonable for the stay. While the rooms come with no blankets in March, a request to the front desk netted us a pair with no difficulty. The Monaco's staff were all quite helpful and friendly, and its central location made touring downtown Denver quite easy. There were a surprising number of amenities, including both a wine hour and nightcap available later in the evening. Although we did not bring dogs on our trip, this hotel has made a point of being very, very dog-friendly, with dogwalkers and a vet both available. read more

Stayed here for business. I like Kimpton properties. Nice lobby, friendly staff, nice room and bathroom had tub. Stayed on 7th floor and it was quiet. Very clean. Has exercise room. 5-6pm wine. Evening nightcap. Restaurant attached. read more

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Their 4's surprise me. I travel a lot. I stay at nice places because I hate business travel and a nicer hotel is a nice respite. There are some obvious choices in Denver that are reputably better than average. This time I chose Hotel Manaco for something different. Seemed boutique'y and the photos and description looked like a safe choice. Arrived: valets just stood there until I walked to them after retrieving my luggage. Then asked me if I was using valet? Ok, got past that. Checking in: Went smooth. Surprised I had to ask where I go to get to my room but no big deal. The little things are adding up. In my room: Hot af. Called down and they'll send an engineer up. I'm going to dinner with colleagues I told them and would be back. Also inquired why I had no chair in the room.... They'll send one up. Returned: valets are still unattentive. Took my key out this time and walked up to the two guys chatting and handed to them in the lobby. Went to the front desk to ask if the a/c was fixed and a chair brought to my room: Nope! The engineer will be there shortly. And... we will bring you a chair. "Just so you know not all rooms get chairs" Wow, lux hotel huh? BTW the website photos have chairs in this level room. Back up to my room: Engineer showed up shortly after. I was grateful for that. He used his laser temp gauge to verify it wasn't cooling. The air return and unit access is in the clothes closet. He got his ladder and proceeded to take panels down from the closet ceiling at which point I asked him if it was going to make a mess, let me get my clothes and shoes out that I unpacked and hung. He said it wasn't necessary. He left. I opened the closet door and there are dust bunnies all over my clothing and shoes as well as my travel pillow. I'm not talking about a little dust. Imagine scraping your a/c filter and let it snow all over your stuff. I'm pissed and almost done doing what I can to clean this disgusting shit off my clothes. The pillow, not going to use it now... Moments later there's a knock. The chair is being delivered with the desk manager in-tow. I appreciate that he took a personal interest to make me happy. I pointed out the mess, what it did to my belongings, showed him a pair of shoes I've yet to clean and the closet floor and entry is covered in this mess. He said "don't worry, I'll take care of it" Ok I would hope so... house keeping came shortly after and dust mopped. I'm not high maintenance, but it would have at least been appropriate to offer to have my items that were dirtied cleaned and returned to me. Nope! Next morning: I get a text asking me how everything is etc. you know the generic message all guests get. I reply that the body wash was completely empty. Even the previous guest found that as it already had been refilled with water in attempt to get something out of it. I had to use shampoo to wash myself And also write that the hot water faucet knob was so loose that I had to wrestle it to turn it on and off. Mentioned that I was leaving and I would be gone for the next several hours. The valet again: despite calling down and asking to have my vehicle pulled up 15+ minutes earlier, I had to wait another 15. Oops? I return that afternoon: the valet? Same thing different day. Why would they stand there and wait for you to get out and approach them instead of coming to you? Back to the room: There is a new bottle of body wash by the sink. The old empty bottle still in the shower. My dirty bath towel, hand towel and washcloth still there. No I didn't ask to have them replaced, but a luxury hotel? The hot water faucet handle was tightened, but now the faucet itself was dangling. On purpose or just that incompetent? There is more but I'm sure you get the idea. I'm at my next destination and it everything you'd expect at that price point. Employees with no sense of pride and management that does not know how to elevate their employees is going to ruin this place. The last note : I would have been ok if I at least had management told me they were sorry and it was just a comedy of errors and made a small gesture to show their concern. It starts at the top... read more

Kimpton Hotel Monaco Denver - Small sample of the mess management saw and felt it was no big deal - Hotels Near Me - Denver, Colorado

In the beginning Kimpton hotels were a default choice. We needed something that allowed 3 dogs. As our cross country trip went on, we realized we would stay even if we didn't have the dogs with us. This is a city location but we didn't hear too much noise and the location really allowed us to explore on foot. The thing that really nailed in wasn't the beautiful building or the welcoming of our dogs with a sign, treats, and belly rubs. It was the customer service. The staff was lovely and accommodating. We only stayed 2 nights but next time we'd love to stay longer. read more

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Great location, clean , friendly staff Overall a great experience, ballpark, union station within walking distance read more

Cool place, friendly and warm staff, helpful, gracious. Room was quite spartan, not even a laundry bag, no robe, no in-room coffee, but spacious with large windows. I moved rooms from a small, quiet one with no view to a large one with nice street view. However, this room had a constant hum, hum to it, which the engineer explained was from the wall pipes leading to the kitchen hoods. That was a bummer but I didn't want to switch rooms again. They do provide morning coffee and tea, unlimited water and happy hour wine and whiskey night-cap, all in the lobby. I would stay again but ask for a room that does not have the constant hum. read more

After Kimpton in Chicago, we had to choose another kimpton when we came across it. I used my points again. The ceiling was tall. The bed was comfy. I don't really look for much in a hotel. I was just sad that nothing was open at night in this area (COVID). Not even 7/11. We were very thirsty! We asked the front desk for water, but I guess they didn't have any in stock so we waited a bit for someone to bring it. We got it for free for the trouble, but the bottle was very tiny & they did not have more options for purchase. I feel like the hotel should be more well stocked because it is COVID and nothing is open at night. We also had to park a block away at another hotel parking lot. Glad this city felt safer than Chicago. There are definitely more things to do in this area during day time. Again, Kimpton is the place to stay if you have dog companions because they don't charge pet fees! read more

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