I used to visit Incredible Pets when I was at their previous location in Melbourne FL. My family…read moreand I visited this location and I wasn't blown away by their selection of pets. They also used to have an enormous Alligator Snapping Turtle, but they don't have it any longer. They have the name "Incredible Pets" but they just don't have very many incredible pets. On our visit, we came upon a cute baby tortoise, and we were considering getting it, and we were told that he wasn't for sale, but there were no signs or anything letting us know this before we got our hopes up. In fact we only stopped a team member to ask why the tortoise had white markings on his shell, before we found out that it wasn't for sale. I also felt that they should do something to prevent customers from seeing them feeding live animals to the other animals. I walked by a small snake tank, and the snake was in the process of eating a live tiny pink baby newborn mouse, and this really disturbed me deeply. I was raised to love all animals, and we had several pet hamsters growing up as well. Incredible Pets will literally try and sell baby hamsters to their customers, and then turn around and expect their customers to be okay with stumbling upon a newborn baby mouse getting eaten alive by a snake. It really disturbed me. I literally walked around the store trying to talk myself out of having a panic attack, only to stumble upon a tank with a giant toad inside, and then see a tiny adorable white mouse, shaking to death in the opposite side of the tank, that was put in the tank to feed the toad. If Incredible Pets can't feed their animals at night, feed them after hours, cover their tanks during feeding times, or feed them in the back of the store, couldn't they at least put up warning signs for their customers? Children do not need to see this type of thing happening. I obviously didn't enjoy myself here, and my family and I left this store in agreement that it was way too over priced. I did see the employees working hard here and they were all very friendly and helpful. I saw the store was also very clean and it well stocked with pet supplies as well.

Been buying feeder rats from here since they were at their other location. Went there the other day…read moreto get a rat and they put it in a paper bag. I told them I live in Cocoa and that the rat will chew through the bag before I could get it home. I ask if they have a small box. The manager said I have to buy a cage. He was very rude, so I left without the rat. I normally have several boxes in my car but my wife had a Drs. appointment in Melbourne, so we took her car. She didn't have a box in her car. I usually give them 3 to 4 extra boxes and I told him about my situation and he just didn't care and said I had to buy their overpriced cage. I will never go back there again.

Simply put, this is what a real pet store felt like when I was a kid, before the big box stores…read moretook over. Everyone working there is knowledgeable, the reptiles and fish they sell are of top quality and properly raised. And the prices are reasonable. 5 stars all around.

I've driven past this pet store too many times to count. Finally, I've had the chance to stop in a…read morecouple of times in the past few weeks. Each time, I was looking for very specific items to aide in setting up a new aquatic habit, however, unfortunately they did not carry the items that I was looking buy. I was pleasantly surprised at the quantity and variety of items that they do stock, especially given the small square footage of the shop. They do have a lot more to offer than would be perceived. Each time that I went in, I took a look around the shop to check out the animals and supplies. I went to the counter to inquire about the items that I was hoping to find and was able to quickly get an answer as to whether or not these items were carried or were just out of stock. I did inquire about the price of aquatic plants and neocaridinas. Their prices were more expensive that the big box stores and the small aquatic shop that I usually patronize. That's not to say that I wouldn't ever shop here in the future but it just isn't that often that I need to modify anything in the aquarium. They might be more price competitive for other items.

10/10 recommend rainforest pet store. Super knowledgeable and easy to talk to. We are very pleased…read morewith our baby turtle purchase.

This store is a gem, Thom is gracious enough to willingly share his knowledge, prices are fair and…read morereasonable. This quaint little store was such a find! Can't wait to go back!

I have two beautiful lovebirds and they are healthy and the price was good for both of themread more

We are so glad we found this store, it is a small business that's recently opened and they have so…read moremuch to offer! From when you walk in you are greeted by their lovely colorful parrots, who are super adorable and sweet! As you walk around, you see many amazing things you won't see at a normal pet store. From chameleons, snakes, birds, turtles, rats, lizards, and more, you have lots of amazing things to decide from. We only had to buy a quick feeding rat for our ball python, but we are glad we found this new place that's close to us and will make this out go to pet store.

Locally owned with an amazing selection of products. Friendly staff and offers multiple discount…read moreoptions.

Kind and helpful staff and they carry unique products. Worth the drive, but can be pricyread more

An amazing place! I've been researching all things about raising a bearded dragon on the internet…read more This store has all the necessary items to set up habitats for the "beardie" & many other reptiles. The best part is that they have a separate room with the pets with an employee. She opened the beardie enclosures & brought them out for me to get a closer look. I was able to pet the heads. This really helped show individual personalities. The staff were knowledgeable and gave the right mix of attention and time to roam. I'm really happy to be able to shop somewhere besides the chain stores.

Great people and great stuff at repticon. They were knowledgeable and fun to chat withread more

I went in there with my brother who wanted a snake that he has already went in previously to see it…read moreand held it and he loved it. He went in and told the woman that he would be buying it. And as she was putting the snake in a bag he was asking questions about what it eats where to buy the food, and how often to feed the snake. And when she was about to check us out she asked my bother "are you able to take care of the snake" and I said yes he has everything else he needs at home. And she proceeds to say "I'm not going to sell the snake to you because I don't want to risk him dying I'm sorry I won't do it". So he was just saying okay and he left. And I said that wouldn't have been the only animal that we would have we have other pets and yes the snake would have been in good hands and a happy home. When I got home my bother told my mom what happened because he was so upset. So she called up there and the woman had gave her an attitude as well.

I bought a rabbit water bottle, and over night the entire bottle leaked out into the cage, so I…read moretook it back and just wanted my money back, they lady told me on the receipt it says no refunds which was never brought to my attention nor do I even remember her ever giving me a receipt when I bought it but I just said okay and grabbed another water bottle to replace the other one and told her I'd be giving her a bad review because she also had an attitude. I got in the vehicle and she runs to my door , opens it and throws money at me, while also trying to snatch the new water bottle out my hand. 0/10 stars. That older lady that works in there is bat sh*t

Unique place for reptiles and marine life. PSA: The smell is a bit much…read more A wide range of reptiles, amphibians, and freshwater/saltwater fish. They also offer enclosures and equipment. The Staff were polite but also enforce the no pictures in the building policy.

Do not support the store they abuse their animals. I went in to go pick up some cat treats for my…read morekitties and they had kittens on display with completely soiled litter boxes that look like it hasn't been changed in days and no water. Cats don't drink that much water if there was no water anywhere in the entire cage it definitely means they have not been given water for at least the whole day. This is inhumane treatment for any animals that especially baby kittens is cruel. This should not be allowed and I hope that whoever is complicit in this disgusting treatment gets help. This should be illegal. They treat them better Humane Society and pounds and they do at the store trying to profit off of these rescues.

Staff is extremely helpful. Allie is so Great! She carried my 20 lb bag of birdseed out to my…read morecar..and let me know there were additional clearance products in the back that I was unaware of. Each time I go back to the store, I'm always greeted with her smile. Thank you ..you're the best!! Now, each week I look forward to going to the pet store!!