I used to visit Incredible Pets when I was at their previous location in Melbourne FL. My family…read moreand I visited this location and I wasn't blown away by their selection of pets. They also used to have an enormous Alligator Snapping Turtle, but they don't have it any longer. They have the name "Incredible Pets" but they just don't have very many incredible pets. On our visit, we came upon a cute baby tortoise, and we were considering getting it, and we were told that he wasn't for sale, but there were no signs or anything letting us know this before we got our hopes up. In fact we only stopped a team member to ask why the tortoise had white markings on his shell, before we found out that it wasn't for sale. I also felt that they should do something to prevent customers from seeing them feeding live animals to the other animals. I walked by a small snake tank, and the snake was in the process of eating a live tiny pink baby newborn mouse, and this really disturbed me deeply. I was raised to love all animals, and we had several pet hamsters growing up as well. Incredible Pets will literally try and sell baby hamsters to their customers, and then turn around and expect their customers to be okay with stumbling upon a newborn baby mouse getting eaten alive by a snake. It really disturbed me. I literally walked around the store trying to talk myself out of having a panic attack, only to stumble upon a tank with a giant toad inside, and then see a tiny adorable white mouse, shaking to death in the opposite side of the tank, that was put in the tank to feed the toad. If Incredible Pets can't feed their animals at night, feed them after hours, cover their tanks during feeding times, or feed them in the back of the store, couldn't they at least put up warning signs for their customers? Children do not need to see this type of thing happening. I obviously didn't enjoy myself here, and my family and I left this store in agreement that it was way too over priced. I did see the employees working hard here and they were all very friendly and helpful. I saw the store was also very clean and it well stocked with pet supplies as well.

Been buying feeder rats from here since they were at their other location. Went there the other day…read moreto get a rat and they put it in a paper bag. I told them I live in Cocoa and that the rat will chew through the bag before I could get it home. I ask if they have a small box. The manager said I have to buy a cage. He was very rude, so I left without the rat. I normally have several boxes in my car but my wife had a Drs. appointment in Melbourne, so we took her car. She didn't have a box in her car. I usually give them 3 to 4 extra boxes and I told him about my situation and he just didn't care and said I had to buy their overpriced cage. I will never go back there again.

I love it here! Owner is super sweet and they always have what I need. Their rats are super healthy…read moreas well, I love how much they obviously care for them while they are there!

This a newer business so the selection of livestock wood and containers was limited but all quality…read moreand decently priced. The animals were all well taken care of and feeder list as decently priced. I didn't go in depth with anyone on reptile keeping so I can't give an opinion on their knowledge but it seemed clean and well maintained so I'd say I'd recommend it. I'm sure they will get better selections given time but they have everything you'll need to take home whatever you find more then likely.

Locally owned with an amazing selection of products. Friendly staff and offers multiple discount…read moreoptions.

Kind and helpful staff and they carry unique products. Worth the drive, but can be pricyread more

This is a great store! They have a large abundance of salt water and fresh water fish throughout…read morethe store. They even sell large fresh water snails, fresh water baby turtles, and they have large and smaller Axolotls in different colors. They sell a large assortment of supplies needed for fresh water and salt water tanks and they sell tanks here as well. The service here is friendly, knowledgeable, and helpful. I definitely recommend this store.

I am always skeptical about going to this store due to lack of cleanliness and the owners service…read moreover the past few years but today was the final straw. I purchased rock and wood for a new aquarium I am setting up and I was overcharged by more than 50%. When I got home I weighed the wood and rock. I was charged for 7 pounds of wood and only bought 5.5. I was charged for 6.4 pound of rock and only purchased around 2 pounds. After he weighed it in store he was whispering to the cashier how much it came out to and I felt like the price was steep but did not question it at the time. I would love to support local but this place makes it rough. Everything is overpriced in the first place just compare the prices to anywhere else and you can find it for 20-30 percent less if not more. I know Fish Boy will have some great response to this but just look at some other reviews. "In the picture my scale has a 10 lb minimum so I added 2 5lb bags of sand."

Always helpful when I come in for dog stuff. This store has a great selection of dry and canned…read morefood (quality treats galore), and of course assorted toys, collar/harness & leash, pet fashion, etc. They carry a variety of brands/formulas. They are open when they say they will be, you can order on-line to pick up, and also deliver locally. Competitive pricing.

Always helpful and friendly. Has a great selection of the better quality food and treatsread more

This location has do it yourself dog wash stations - I supply the muscle and the dog and they…read moreprovide everything else. It couldn't be easier especially since the employees are all cheerful and helpful. I have been here twice now just to wash my dogs and each experience was flawless. I was genuinely impressed with the employees. I just wish the one closer to me had a dog wash station too but it's a small inconvenience since I am not mopping up the bathroom, the shower, washing the towels and juggling with my own hair dryer. I will be back.

They are always very friendly, the store is clean, organized and calm. I'm unsure if the staff has…read moreextensive knowledge about animal care, one of the recommendations they made was conflicted with vet advice. However I am willing to acknowledge that may be due to individual accommodations and not necessarily ignorance.

I've been to a lot of pet supermarkets lately like Petco, Incredible Pets, and Petsmart. This…read morebusiness exceeded my expectation. I have been looking for a local pet store to supply food for my hamster. I went in today with my expectations low. A very handsome young man named Owen helped me. He recommended multiple things to me. Usually I am pretty cautious about taking advice from pet companies. But everything he said was truly helpful and informative. I am definitely going to make this my new regular supplier. ‍

They always have a wonderful selection. You can get almost anything here you might need for your…read morepets. It's a really nice shop!! I would say the people checking shoppers need to be more socially aware and more friendly, but it is lacking only that. I will go back and I hope the staff can mature. It has a good feeling other than that. They also have affordable toys for the pets in your home! Thank you.

Do not support the store they abuse their animals. I went in to go pick up some cat treats for my…read morekitties and they had kittens on display with completely soiled litter boxes that look like it hasn't been changed in days and no water. Cats don't drink that much water if there was no water anywhere in the entire cage it definitely means they have not been given water for at least the whole day. This is inhumane treatment for any animals that especially baby kittens is cruel. This should not be allowed and I hope that whoever is complicit in this disgusting treatment gets help. This should be illegal. They treat them better Humane Society and pounds and they do at the store trying to profit off of these rescues.

Staff is extremely helpful. Allie is so Great! She carried my 20 lb bag of birdseed out to my…read morecar..and let me know there were additional clearance products in the back that I was unaware of. Each time I go back to the store, I'm always greeted with her smile. Thank you ..you're the best!! Now, each week I look forward to going to the pet store!!

Tammy showed me they most healthiest way my pups should eat 3 years ago and it had been the best…read morething ever for my pups and me. I will always stay loyal to Wags and Purrs because of what Tammy taught me and how healthy my pups are today. Thank you for carrying the best food out there for our fur babies. I will always remember you Tammy. You was always an angel.

After 2 years, I have finally found where Tammy is at! I was working with her at a previous store…read moreand suddenly, she was gone. She has given me such great advice for my 17 year old Lhasa Poo and so, once again I get to trust her to help me with his aging problems. The holistic approach that she brings is awesome. My dog has battled yeast infections his whole life and while medications from the vet didn't cure him, the products she recommended did! I highly recommend her as she listens to what you say and then gives you her opinion without making you feel bad if you can't afford everything she suggests or if you choose to try one or two items. At other stores, I felt pressured to buy what they told me and I have never felt that way with Tammy. I pray that her business prospers and that she is able to help many more fur babies!