Christina from corporate rectified the situation totally. All is fixed & I am a happy camper…read more Highly recommend this location, they truly care about their customers!!

From the owner: Locally owned and operated, Storage Xxtra in Hiram offers both standard and climate controlled…read morestorage units to keep your belongings. Our self storage facility is fully fenced and gated with coded keypad entry. We also have video cameras surrounding the facility. Additionally, we offer units that are drive-up accessible, so you will be free to pull your car or moving truck right up. At Storage Xxtra, customer service is our highest priority. Therefore, we offer flexible billing, so you can set the billing date that works best for you. You can also pay your monthly bill online and even set up autopay. We offer a 12 month rate guarantee, which means absolutely no rent raises for a full year!

Such a friendly place. Brand New, Super Clean, and Huge canopies covering the loading areasread more

Shatima was very nice and had a very uplifting attitude. She was very helpful and pleasant with all…read morethe information she gave me. Highly recommended!

Aleesia was great! The drive ways are kind of narrow though.The facility was clean and the storage…read moreunits are true to size.

We moved in on a great price and then a couple months later after getting fully moved in they…read moreincreased the rent by almost double knowing just how hard it would be to turn back around and move back out which was sad. My husband called and was able to get the price down just a tiny bit which we appreciated- def not at the price we came in at a couple months prior but better than the increase. Now we are dealing with a whole mice problem. Mice are coming in from the ceiling and crapping on all our things and tearing up our stuff. Another renter of the space a few down from us mentioned they are having issues with mice too. The mice and any other rodents are able to go from unit to unit bc of the openings and holes in the ceiling. We have no food in our unit but we don't know what the other units have in our row. There is No plan to fix the holes just have someone spray in a couple weeks. We had to spend $100 trying to buy our own stuff to rectify the problem and 7 hrs of time taking all our belongings out and cleaning up the droppings and going through all our things that were ruined, and trying to tape up the holes in the ceiling ourselves. We weren't offered any discount on the unit for the inconvenience this month or anything due to a problem of this nature which would have been appropriate until it is mice free at the very least. I'm not saying all the units are this way but we are certainly having this issue and are not the only ones. We've never had an outdoor unit before and so far we are not a fan. The only great thing is the size of our unit and how easily accessible our belongings are in this unit and we've had overall pleasant interactions with staff overall. We aren't asking for much-just to have a pest free location. We've included some pics below but we have many more unfortunately.

My first experience with Public Storage was absolutely amazing! Ms Beverly was very friendly,…read morepatient, professional, and made the entire process easy and stress-free. She took the time to explain everything and made sure I had exactly what I needed. Her customer service was excellent, and you can tell she genuinely cares about helping people. Thank you so much, Ms. Bev! I definitely recommend this location because of her!

What an amazing customer service experience. Beverly is a gem. I had a minor maintenance issue with…read moremy unit, and Beverly was able to solve the problem within seconds. You rarely see customer service like that now a days. Thank You Beverly for being top notch. Also, this location provided the exact space I needed for delivery and our belongings. I couldn't be happier.

My experience was extremely disappointing. The assistant manager, Atlas Powell, handled the…read moresituation very poorly and appeared to take advantage of a senior citizen instead of providing the assistance and professionalism that should be expected. Rather than resolving the issue, his actions made the situation significantly worse. To make matters even more concerning, the customer's vehicle was damaged during the incident, and Atlas denied responsibility. We also have a recording in which he quoted one amount that was supposedly owed, yet a different amount was ultimately charged. This inconsistency raises serious concerns about honesty and transparency. I was also disappointed that the district manager, Taylor, never reached out to check on the situation or address the concerns after everything that occurred. A simple follow-up call would have demonstrated accountability and concern for the customer. The only employee who provided exceptional customer service was Jazz. Even though she was off work, she took the time to make sure everything was handled properly and that the customer was okay. She demonstrated genuine care, professionalism, and dedication that went above and beyond what was expected. Based on this experience, I believe Jazz deserves recognition and consideration for a promotion. She exemplified outstanding customer service and professionalism, while the other management team failed to meet even the basic standards of customer care.

From the owner: At Space Shop, we aim to make your storage experience as easy as possible. That's why our…read morefacilities are full of the kinds of features that make a difference. From climate control to advanced security and more, you can be sure that your belongings are in the right hands with us.

if i could this location 0 stars i would!!!! i do not recommend this location to no one! especially…read moreif you have a big truck! the alleys are extremely small! there is no way to turn down the alleys if you have a truck that's 26'! the women there lashonda and shantay are extremely rude! their customer service is horrible! again i do not recommend!

Top of the Morning Future Public Storage customers, I've been staying in D'Ville now for about…read more17yrs and I rented a storage unit at this location on yesterday 08-16-2022=21....2+1= (3)!!! Sorry I'm somewhat of a number's guy and that's a very powerful number...The (Trinity) If You Know You Know So let's just say Mrs. V...(Vita) UNDERSTOOD the Assignment and her spirit/personality was pure!!! The facility is well kept as far as the property itself is concerned, the storage unit I rented out as well as the office area!!! Job well done and thanks for EVERYTHING...I wouldn't recommend going anywhere else sorry I just wouldn't!!! That's my experience and I'm sticking to it...Have a blessed day!!!

This Hiram location use to have outstanding customer service. However, it has gone downhill and…read morethe policies and staff are not very helpful or customer friendly. I signed a contract with this place and they increased my units rates without proper or notice. They constantly threaten to auction your belongings. They also place a lock on top of your lock if you are 3 days late on getting the units paid. I recently had a family emergency or death of a mother to come back to a lock over my lock and auction threatened for being a little behind because of my situation even though contact was constant with them. I would not or will not do business with this company again.

Compass came in this year after taking over the property from the previous owner. We haven't seen…read moremuch improvements except for keeping the property a little cleaner and kicking out the old vehicles parked on the property that were not mobile. The have had 2 rent increases in the past 6 months. We have our rent sent in via bill pay so they automatically receive our payment on time every month. In December they advised us of the 2nd rent increase. By the time we were notified of this it was too late to change the auto bill pay and we had to have a second check cut from our bank for the difference. We called Compass Self Storage in Hiram and advised them of this and that the balance will arrive on 01/06 (our payment is late on 01/07). They called us on the 7th and stated that they received our payment on the 7th and that they can not take partial payments so the first check nor the second check for the balance were processed and that they put a lock on our unit which will cost an additional $20 to remove. They would not listen to us and treated us as if we were poor tenants and they really didn't care if we stayed or moved out. Extremely rude customer service. We requested the home office number which she gave us and then asked when we were moving out. They also refused to prorate our rent if we moved out before the end of the month. Rat infested! Our unit is rat infested to the point where we have lost several hundred dollars worth of merchandise. Congratulations Compass. You have chased away a loyal customer who pays their bill on time. Alpha Omega Storage, here we come. Stay away from Compass Self Storage!

My experience was extremely disappointing. The assistant manager, Atlas Powell, handled the…read moresituation very poorly and appeared to take advantage of a senior citizen instead of providing the assistance and professionalism that should be expected. Rather than resolving the issue, his actions made the situation significantly worse. To make matters even more concerning, the customer's vehicle was damaged during the incident, and Atlas denied responsibility. We also have a recording in which he quoted one amount that was supposedly owed, yet a different amount was ultimately charged. This inconsistency raises serious concerns about honesty and transparency. I was also disappointed that the district manager, Taylor, never reached out to check on the situation or address the concerns after everything that occurred. A simple follow-up call would have demonstrated accountability and concern for the customer. The only employee who provided exceptional customer service was Jazz. Even though she was off work, she took the time to make sure everything was handled properly and that the customer was okay. She demonstrated genuine care, professionalism, and dedication that went above and beyond what was expected. Based on this experience, I believe Jazz deserves recognition and consideration for a promotion. She exemplified outstanding customer service and professionalism, while the other management team failed to meet even the basic standards of customer care.

From the owner: Our mission is to ensure your self storage experience is unlike any other. With top-notch property…read moremanagers and friendly, knowledgeable storage consultants on staff, you can rest assured you're receiving the best service in the business every step of the way. Plus, all our modern storage centers are either newly renovated or recently built from the ground up, meaning you will have access to clean storage spaces complete with the most advanced features in the industry. Whether you're in the midst of a move or your business is growing rapidly, our selection of high-quality self-storage units and amenities will exceed your expectations. From superior online rental capabilities to flexible access hours and lease agreements, we strive to give our customers breathing room when storage space runs low at home or your office.