Connie has so been helpful giving me information on both properties in the area and while I was…read moreactually going to "go with the other" she continued to help me. Some how a misunderstanding came about and at the last minute (I do mean last) and she was able to fit me onto her site whew ! When we arrived she had just finished cleaning and treating the unit to be rented. We started the paperwork, she explained everything and later delivered an envelope to me knowing that we were on a time schedule. If you need a storage unit call about availability Ark fills up pretty quickly and the "special rates" are "good for six months only."

Who knew a storage place could make you feel at home?!?…read more Connie and Laurie are absolutely fantastic! I have been using this facility for over 5 years and I will never go anywhere else. Location and price are important but being able to access my unit at anytime and still feel safe is huge for us! This facility and specifically the ladies that work here are so kind and helpful that we have several family members and friends that have units at this facility. If you are considering a storage unit then look no further as this is the best bang for your buck! Clean units, friendly staff and safe access 24 hours makes this the best storage deal in town!!!

This location is right off of Cobb drive between Cumberland and 285. Pleasant service but not cool…read morethat they leave for lunch and lock up and have people waiting. According to the lady they don't know what time they are going to lunch. Seems like that is more selfish than customer service oriented. Not a good way to run a business. So call first and check they are there. One poor man waited an hour and a half while paying the movers!! No bueno!!***while the manager wrote a comment below that unfortunately is not true. There was not a sign on the door and in fact I suggested there be one posted. It was longer than 20 minutes..I myself was there for longer than that... disappointing when people make excuses...instead of working on the opportunity to improve their services.

Very friendly people and 1/2 price for the first 2 months :-) the spaces are big and easy to…read moreaccess. I needed one big enough to store my convertible for the winter.

I love the curb appeal and always said I would use this place when I needed storage. I came by to…read moreopen a new account and there was a sign on the door saying "Be back in 15 min" but no one ever came back. Whoever was working had closed the store early. It was only 5:43pm.

Beautiful building. Kept clean. Great storage unit. Good business hours, access hours and access…read moreoutside of business hours. Kind, friendly and helpful staff.

Good communication, somewhat smooth move process, tricky payment…read more This my first time using movers, so bear with me. To detail, my move took 4 hrs vs 2hrs. Mr. Griffin was very understanding that I wanted to protect my things. I just did not realize that this request would double my move total time for a 1 bdrm, even with dual elevators in my bldg. I didn't realize that time was the sacrifice for care in moving. Secondly, payment was tricky. I didn't think to ask. Tbh, I was so happy to find reasonable movers, I didn't confirm. I would recommend Zelle or Cash, from my experience. Stay away from CashApp. Overall, I was happy with the move. They were very helpful in placing the heavier items for me, too. At least now I know what things to cover for my next move. Happy Moving...

Here is a professional, polished version of your statement while preserving your concerns and…read moredetails: I have hired professional movers several times over the past seven years, and this was by far my worst experience. The crew worked extremely slowly, which appeared to unnecessarily increase the total time billed at an hourly rate. They were also poorly prepared for the move, arriving with only one dolly and lacking the necessary tools to properly disassemble my furniture. As a result, I had to arrange additional help, and the move significantly exceeded my two-hour move-out time slot. This delay forced us to find alternative ways to access my apartment and transport my belongings. Despite arriving at 10:00 AM, the movers did not begin disassembling my bed until 1:45 PM. Additionally, the owner chose to send a truck that was far too small for my move, even though I had reviewed the full inventory of my apartment with him twice in advance. I ultimately had to use my own heavy-duty wagon to assist with moving items downstairs in an effort to keep the process moving. There was also a clear lack of care in handling my belongings. Items such as a glass mirror and a fabric headboard were not properly wrapped, and I had to personally intervene to ensure they were protected. Due to limited space in the truck, I was forced to transport some items in my own vehicle. We did not arrive at the new apartment until nearly 4:00 PM. At that point, the owner complained to me about "working for free," which was highly inappropriate given that I was paying for the service. I then had to address multiple false statements and contradictions regarding the charges. The owner initially attempted to charge just under $1200 for the move and presented a "discounted" rate of $980, which I did not accept. I ultimately paid just over $800 for a two bedroom apartment and 5 mile move that took nine hours, which I still feel was excessive considering the poor service and damages incurred. My furniture was improperly assembled, scratched, and dirty, and items were crammed into an undersized truck. In one instance, screws were driven into the back of my dresser, causing visible damage and holes. Hardware was not properly secured or labeled; instead, screws were kept loosely in the movers' pockets rather than being bagged and attached to the corresponding furniture. I have included photos from the move. Notably, the truck provided--described by the owner as being in good condition--had a hole covered with duct tape and a cracked windshield. Overall, this company is poorly managed and highly unprofessional. I strongly recommend against using their services. If possible, I would have rated this experience zero stars. I failed to mention that he made disparaging commas about his own staff, specifically their inability to load the truck properly and how 1 like to do more of one thing than the other. He said one person with a lawyer and one person with a simpler which was causing the slowdown. He claims to train all of his staff, but at negative things to say about them. After nine hours, he neglected to even offer them any food or beverages. Not to mention this was only a two bedroom apartment move.

My review is for the Uhaul Dealership here…read more I rented a smaller uhaul truck from this location and did the after hours pickup/dropoff. It was the first time I had ever scheduled after hours so was worried how the process would go. In my request, I put in for furniture protection cloths. When I arrived, the process was easier than I thought. I dloaded the Uhaul app, and they had 5 lock boxes near the front door. Through the app, it gave me a code for the key and also a photo of where my uhaul was. Everything was all there! The drop-off process took a little longer (had to take like 8 photos) but the convenience and ease of getting/returning Uhaul was much simpler than I expected. The only complaint I have is that the small uhauls don't have a ramp and I "think" the Uhaul we had contained bed bugs. Please thoroughly clean vehicles after each use.

I do not like being lied too. Came to Your Extra Attic to pick up a truck. I arrived around 8:30…read morebecause I needed the truck somewhere by 9. They do not "open" until 9 so I said ok fine and went to go get some breakfast around the corner. Got back at 8:45 and there are 3 people in front of me checking out trucks. At this point I'm furious because I was there before all of those other people and the store still was not "open". Do not think I will ever be back to this place and I do not recommend anyone else waste their time there either.

My wife had been checking rates for storage and this place ended up being the best. The lady at…read morethe front desk was very helpful and super nice.

Had the pleasure of doing business with Amber, who is the manager. She was polite, friendly, and…read moreprofessional. She was a bright note on an otherwise busy and tough moving day. Customer service is still a thing at her location.

Awesome Staff, Just moved into city and I highly recommend this location . Thanks for all your help…read morein these times.

Drove an hour to get here. There is no one working. There is a sign saying they'll be at lunch for…read more2 hours. No one else is here. Facility is dirty and there are bugs everywhere. Absolute joke of a facility.

Malcolm is great with communicating with customers. Any issues get resolved with a clear, concise…read morepath to a resolution. He is also friendly, professional, and shows that he cares about the people who use or have used the facility. Hours are inconvenient, but it didn't affect me as much as others since my schedule is flexible. There is a gravel lot you can use for parking while using, or one of the loading bays.

I've had a unit for over 3 years with no issues, facility was clean. Since new management has taken…read moreover, my unit now has rodents.. RODENTS.... Over $8,000 worth of items ruined! The halls leading up to my unit smells like a bum is living there. Management is aware, was told "you never now who you're renting next to". If I was you, I'd find somewhere else to store your items. We are at a complete loss of all our items now. AND have to move the items out ourselves and dispose of them. This place went from 5 stars to -1 stars!