6 hours ago NEW I am…read morewriting this review to express my deep disappointment and frustration with the experience I had with Uhaul regarding the rental of a tow dolly. The entire process from start to finish was marred by mishandling, untrained staff, and a complete lack of customer care. Upon picking up the tow dolly, it was evident that there was pre-existing damage. While Uhaul staff took a picture of the connection, they blatantly refused to document the condition of the chain. This refusal to acknowledge the damage raised serious concerns about their commitment to transparency and accountability. In my attempt to address this issue, I reached out to the management. Unfortunately, the young lady who was assisting me at the location seemed inexperienced and untrained. She was unable to provide any satisfactory resolution or even basic assistance in handling the situation. This lack of competence on her part further added to my frustration. To seek a resolution, I contacted the MCT, Jerry Singleterry. However, to my dismay, Mr. Singleterry quickly made it clear that he had no intention of listening to my complaint or addressing my concerns. ( I'm guessing this type of behavior has trickled down to his staff) Instead, he outright defended his team, displaying a complete disregard for customer satisfaction. This dismissive attitude was incredibly disheartening and left me feeling unheard and mistreated. Adding insult to injury, Jerry Singleterry (MCT) the representative I spoke with was shockingly unprofessional. He not only yelled at me on the phone but also accused me of lying about the pre-existing damage. Such behavior is absolutely unacceptable and reflects poorly on Uhaul's commitment to customer service. In an effort to provide evidence of the incident, I requested access to the security camera footage, which would clearly show me, my father, and the U-Haul employee inspecting and working on the tow dolly which wasted over an 2 hours of my time. My 5hour trip turned into a all day trip due to stops to keep replacing the zip ties they had to hold up the chains on the tow dolly. This entire experience with Uhaul has been nothing short of a nightmare, tarnishing what should have been a smooth and enjoyable travel experience for me and my kids. The negligence, unprofessionalism, and mistreatment I encountered from management all the way up to higher management have left me with a strong resolve to never rent from Uhaul again. I sincerely hope that Uhaul takes this feedback seriously and makes the necessary improvements to prevent other customers from having to endure similar ordeals. As a company that prides itself on professionalism, it is crucial that Uhaul addresses these issues promptly and holds its employees accountable for their actions. In conclusion, my experience with Uhaul was marked by damage to the tow dolly, refusal to document the chain, untrained staff, dismissive management, unprofessional behavior, and a complete lack of customer care. It is with a heavy heart that I write this review, but I feel it is essential to warn others about the subpar service I received. If I was able they I would leave NO 0 STARS. Mrs. Warnock

Always pleasant and eager to help. The two locations I work with are easy to work with and they…read moregreet you with a smile. You won't go wrong working with them!

Very disappointed... Worst customer service. 97 degrees…read moreinside climate control building for 2 weeks, was told "you're welcome to move out", when I inquired about the problem.

I just wish I had more stuff to store. Mark and the team there are the best ever to work with at…read moreany time. The move-in and move- outs were smooth and Mark was exceptionally helpful. You definitely want to get a storage unit here. Prices are good and the service is even better!

U-Haul. Lots of variety. All the moving supply options that…read moreyou need. Two check in counter clerks were personable and offered plenty of options. Forgot pics, but imagine a new climate controlled storage facility with a huge parking lot filled with U-Haul trucks. Park anywhere. We did.

First and foremost, sending prayers to Cindy and her family. I was running late for my pickup, and…read moreeven while she was dealing with a personal emergency, she still took the time to assist me by changing the pickup time so that my confirmation did not auto cancel out. When I arrived, I couldn't get the lock to open for the key and there was no one else on-site. I truly hated to reach out again under the circumstances, but Cindy answered and immediately helped by contacting another employee who was just a few minutes down the road. Despite everything going on, she made sure I was taken care of. Overall, a genuinely good experience, and I appreciate the level of care and professionalism shown.

These guys were great. I have nothing but great things to say about the team I had helping me move…read moreyesterday. They were no nonsense, professional, and very efficient. It was a difficult job, with one large, heavy, complicated bookcase that had to get disassembled, moved and reassembled. They knocked it out like absolute pros. I also had an extra large sofa that almost didn't make it through the door.. they never gave up and ultimately got it inside using top notch problem solving skills. Did my freshly painted wall and ceiling get a little scuffed up? Yes, but something is always going to get a little banged up during a move, that's just reality. A small price to pay for overall excellence, and I'll be able to touch up the paint myself easily enough. Best moving experience I've ever had. These guys are great. 100% recommended. Thanks again!

Hands down the best moving experience and BEST crew I've worked with! They were the nicest and most…read moreprofessional team I've ever experienced on a move. Shoutout to Jermaine and the 4 D's (Derrick, DJ, Darius and Demetrius)! I had originally reached out to a few different local moving companies and didn't even hear back from half of them or couldn't get anyone to answer the phone. Atlanta Home Movers was so fast to provide a quote and also follow up. Other companies estimated 7-9 hours for my move but these guys hustled the entire time and finished in a fraction of that time. Despite my house having many stairs leading up to it and also inside, they never once complained and had such a positive, fun attitude for the entire day. My husband was traveling so it was just myself and my 10 month old baby - so a day that I was dreading actually turned out to be the smoothest, most stress-free experience ever! I highly recommend moving with them and request any of these guys if you can - as they were just happy and a joy to be around the entire time. Thank you!!

Efficient and quick response to inquiries. I would recommend for mobile services. Quality is also…read moregood.

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