As a homeowner in an HOA of 18 custom
Built homes in the area, we delegate different tasks to reinvent certain wheels on a yearly basis. This year it was my job to source a new dry cleaning facility. As I walked in, I noticed the gentlemen that was taking down my information was possibly new to the system as it looked as though the lady there, possibly his wife and the owner was assisting him in inputting my information. Now let me give you some background here. I decided that the best way to source a cleaners was to just take a few pieces that my husband, who is an entrepreneur and CEO, had in the laundry room. I was not dressed the best and had gym clothing on. But, being business owners ourselves we know not to ever judge a book by its cover. And to treat everyone with dignity, kindness, grace and compassion. This was far beyond how I was treated in my short 5 minutes at this business. I was curious as to how I could receive coupons or use coupons for my 2 blazers, grouse pants, and 4 dress shirts. The lady decided to ask be harsh in letting me know that i could only apply one coupon and that restrictions applied. None of this I asked her about. At this time I was a little baffled as the website only provides about 3-5 coupons and I assumed they would be familiar with their coupon restrictions and didn't need to take customers phones to read their own coupon verbiage. And then go ahead and be rude and let a customer who never actually asked that "there are always restrictions". Then they asked me what type of starch I wanted for the dress shirts, so As I'm getting to know this new business I asked what levels they had. They looked at me funny and felt the shirts and said light. I said okay. Light it is. I then asked why my coupon couldn't be used on the shirts and only the blazers and trousers and the unkind lady mentioned this," this is not dry cleaning, this is laundered. We would need to launder these. Most people just take their stuff to the dry cleaners and have no idea what they're doing or how it works". As which I responded with no comments other than," I always take these to the dry cleaners". Let me ask something, do we typically go to the doctors office or go in for surgery and start self diagnosing or perform the surgery ourselves? Do we go to restaurants, order food and then begin to walk to the kitchen to prepare our own food? Do we go to get oil changes and expect that we should know how the oil change is performed? There's a saying that goes, to be successful life, find The Who for everything, don't be The Who for everything. Be a visionary! That's the premise that my husband built his successful multimillion dollar company on. I didn't come to your dry cleaners with the knowledge of needing to know how everything worked. It was your job to be kind, courteous and respectful in explaining things to me. So because my karma is much more important than this business owners, I decided to let her speak, be rude and talk to me as though she was above me, and in return I gave her my silence. 30 seconds later I said " Thankyou, I will just go ahead and take my things". She then asked me "okay so you want to leave the dry cleaning here?" At which point I looked at her and said" I'll take all of me things, Thankyou" she looked at me with confusion. I couldn't leave my clothes here in fear that I would be scared or feel attacked to confront a quality issue in the future. I do hope this review has given you some closure on the situation you may or may not still think about. I wish you the best of luck in the future but unfortunately you will not be getting the business of this HOA. And during tough times, it is very hard to keep customers satisfied and sustain your business. As business travel has almost become non existent, I am sure dry cleaners are being affected. However it takes just a little respect and Kindness to go a long way! I hope that you Treat everyone else that walks through yours doors with it because you never know what doors they can open for you and your business. God bless read more
